status.webgility.com http://status.webgility.com/ 2026-04-09T11:50:49+00:00 status.webgility.com <![CDATA[Maintenance Alert]]> https://status.webgility.com/incident/24/ We’re performing some necessary upgrades on Saturday, June 10, 2023, from 10 PM to 4 AM PDT. During this time, our systems will be down as we perform necessary upgrades and maintenance to ensure the smooth running of our services. We apologize for any inconvenience this may cause.

]]> 2023-06-07T03:55:41+00:00 status.webgility.com <![CDATA[Maintenance alert:]]> https://status.webgility.com/incident/23/ We’re performing some necessary upgrades on Sunday, April 30 from 9:30-10:30 PM PDT. During this time, all systems will be down as we perform necessary upgrades and maintenance to ensure the smooth running of our services. We apologize for any inconvenience this may cause.

]]> 2023-04-30T17:27:52+00:00 status.webgility.com <![CDATA[Scheduled Maintenance]]> https://status.webgility.com/incident/22/ Maintenance will be performed on our servers on Friday, April 7, 2023, from 8:30 PM to 11:30 PM PDT. Systems will be functional, but some app functionalities may be delayed. We apologize for any inconvenience this may cause.

]]> 2023-04-06T08:37:04+00:00 status.webgility.com <![CDATA[Order download issue on Webgility Online]]> https://status.webgility.com/incident/18/ The issue has been fixed.

]]> 2022-12-06T21:00:00+00:00 status.webgility.com <![CDATA[Quickbooks connection error after QB R11 upgrade]]> https://status.webgility.com/incident/17/ There is currently a Quickbooks error that is impacting Webgility services. If you are using Quickbooks Desktop 2021 and recently upgraded to version R11, you will receive one of the following error messages on Webgility Desktop when trying to post an order to Quickbooks Desktop or fetch information:

The version of QBXML that was requested is not supported or is unknown or Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index.

If you encounter this error message, send us an email on support@webgility.com for steps or initiate a chat so one of the rep can help you fix the problem instantly. A support team member will ask you to join a RingCentral screen share and implement a fix. This process should take no longer than 15 minutes and must be done over the computer.

]]> 2022-11-18T06:00:00+00:00 status.webgility.com <![CDATA[Webgility Intelligence Data Download Issue]]> https://status.webgility.com/incident/16/ 17/11 : Issue has been fixed.

17/11 : Our backend services are experiencing issue in downloading latest data. Users might not be able to see updated graphs in WI Dashboard. Issue has been identified and team is working on it...

]]> 2022-11-17T13:38:00+00:00 status.webgility.com <![CDATA[Delay in Order Download]]> https://status.webgility.com/incident/13/ 14/11: Order download issue has been fixed. Thank you for your patience as we worked over this.

13/11: Few users are experiencing delay with order download. We are currently working on resolving this as soon as possible.

]]> 2022-11-14T06:00:00+00:00 status.webgility.com <![CDATA[Delay in Order Download]]> https://status.webgility.com/incident/14/ 14/11: Order download issue has been fixed. Thank you for your patience as we worked over this.

13/11: Few users are experiencing delay with order download. We are currently working on resolving this as soon as possible.

]]> 2022-11-14T06:00:00+00:00 status.webgility.com <![CDATA[Few Quickbooks Online Order posting resulting in: "QBReprocessedOrder: 6000 Business Validation Error: Add a line item to continue."]]> https://status.webgility.com/incident/12/ 10/18: Posting issue has been fully resolved. Thank you for your patience as we worked over this.

10/13: When posting orders to Quickbooks Online (QBO) and it error out with "QBReprocessedOrder: 6000 Business Validation Error: Add a line item to continue.", Please retry posting that order twice. This will allow you to post the order successfully. We are still investigating this issue. It appears to be an issue with Quickbooks Online returning this error and we are working with them to get it resolved as soon as possible. Thank you for your patience.

]]> 2022-10-13T07:00:00+00:00 status.webgility.com <![CDATA[Delay in Shopify Order download]]> https://status.webgility.com/incident/11/ Few users were experiencing delay with Shopify order download between the 8am PST - 11:30am PST on 09/16/2022. This has been identified and fixed.

]]> 2022-09-16T15:00:00+00:00 status.webgility.com <![CDATA[Delay in Shopify Orders download]]> https://status.webgility.com/incident/10/ Updated: We have resolved the Shopify order download delay issue and customers should no longer face any delay.

Few users are experiencing delay with Shopify order download. We are currently working on resolving this as soon as possible.

]]> 2022-08-08T14:00:00+00:00 status.webgility.com <![CDATA[Order Download issue]]> https://status.webgility.com/incident/9/ Few users were experiencing issue with Amazon order download which has been resolved now.

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