Voyado Engage - Performance degradation affecting a subset of customers
Monitoring - We are currently seeing stable system performance since 12:30. The issue causing intermittent degraded performance appears to be mitigated, and we are continuing to monitor closely.
Apr 09, 2026 - 16:41 CEST
Update - We are currently seeing that system performance has stabilized following the recurrence of yesterday’s issue. We are continuing the investigation to identify the root cause and is actively testing additional measures to fully resolve the problem. Further updates will follow as we progress.
Apr 09, 2026 - 14:41 CEST
Investigating - The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.
Apr 09, 2026 - 11:38 CEST
Uptime over the past 90 days. View historical uptime.
Engage Degraded Performance
90 days ago
100.0 % uptime
Today
API Degraded Performance
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Messaging Degraded Performance
Automations Degraded Performance
FTP Operational
3rd Party Integrations Operational
Other Operational
Elevate Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
99.95 % uptime
Today
Evolve Operational
90 days ago
100.0 % uptime
Today
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage - Service window - Sundays Apr 12, 2026 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Apr 06, 2026 - 11:00 CEST
Apr 10, 2026

No incidents reported today.

Apr 9, 2026
Voyado Engage- Performance degradation affecting a subset of customers
Resolved - All services are now operating normally. We will continue to monitor to ensure stability.
Apr 9, 10:27 CEST
Monitoring - Following actions taken to address the issue, we are seeing improvements in system performance and stability. We will continue to monitor closely to ensure the situation remains stable.
Apr 8, 17:37 CEST
Investigating - The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.
Apr 8, 10:49 CEST
Apr 8, 2026
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Apr 8, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Apr 6, 11:00 CEST
Apr 7, 2026
Voyado Engage- Performance degradation affecting a subset of customers
Resolved - Resolved: Following earlier performance degradation, the deployed fixes had the desired effect and all services are now operating normally. We will continue to monitor to ensure stability.
Apr 7, 20:57 CEST
Monitoring - Some fixes were deployed earlier this evening and we are monitoring to see if it has had effect.
Apr 7, 20:02 CEST
Update - We are continuing to investigate the root cause, it has not yet been identified.
Apr 7, 17:11 CEST
Investigating - We are currently seeing intermittent degraded performance affecting a subset of our customers. Investigation ongoing.
Apr 7, 14:56 CEST
Apr 6, 2026

No incidents reported.

Apr 5, 2026
Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Apr 5, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Mar 30, 11:00 CEST
Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Mar 30, 11:00 CEST
Mar 31, 2026
Mar 30, 2026

No incidents reported.

Mar 29, 2026
Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Mar 29, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Mar 23, 10:00 CET
Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

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