All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.97 % uptime
Today
Identity Verification Services - VIDA Operational
90 days ago
99.94 % uptime
Today
KTP OCR API Operational
90 days ago
99.95 % uptime
Today
Liveness API Operational
90 days ago
99.96 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
Biometric Verification service - VIDA Operational
90 days ago
99.94 % uptime
Today
VIDA WEB eKYC Services Operational
90 days ago
99.95 % uptime
Today
Income Verification Operational
90 days ago
100.0 % uptime
Today
VIDA My-Service Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Liveness SDK Operational
90 days ago
99.96 % uptime
Today
VIDA Sign Operational
90 days ago
99.99 % uptime
Today
Digital Sign - Web Operational
90 days ago
100.0 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
100.0 % uptime
Today
Digital Sign - API Operational
90 days ago
100.0 % uptime
Today
OCSP services Operational
90 days ago
100.0 % uptime
Today
VSP Service Operational
90 days ago
99.98 % uptime
Today
VIDA eMeterai service Operational
90 days ago
100.0 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Services Operational
90 days ago
100.0 % uptime
Today
Phone Token Service Operational
90 days ago
100.0 % uptime
Today
Authoritative source Operational
90 days ago
99.68 % uptime
Today
Biometric Verification - Authoritative Sources Operational
90 days ago
99.4 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
99.4 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
99.95 % uptime
Today
Network Provider Service Operational
90 days ago
100.0 % uptime
Today
VIDA Pass Operational
90 days ago
100.0 % uptime
Today
VIDA website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 11, 2026

No incidents reported today.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
VIDA eMeterai Service - Authoritative Source Incident
Resolved - This incident has been resolved.
Mar 7, 04:46 WIB
Update - We are continuing to monitor for any further issues.
Mar 7, 03:06 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 03:05 WIB
Identified - VIDA is experiencing degraded performance for some transactions on VIDA e-Meterai services due to an issue with our Authoritative Partner's service. Our technical team is working closely with their team to resolve the issue as quickly as possible.
Mar 7, 01:11 WIB
Mar 6, 2026
VIDA Sign Web Platform Service Degradation
Resolved - Service is stable and this incident has been resolved.
Mar 6, 11:38 WIB
Monitoring - A fix has been implemented by the technical team, and we are currently monitoring the results.
Mar 6, 11:37 WIB
Identified - We have noticed an issue where some users are unable to perform digital signing on the VIDA Sign Web. Our team is currently investigating this matter.

As a temporary workaround, we recommend performing the Digital Sign process through the VIDA Sign mobile application.

We apologize for the inconvenience caused.
Mar 6, 10:26 WIB
VIDA - SCHEDULED MAINTENANCE
Completed - The scheduled maintenance has been completed.
Mar 6, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 WIB
Scheduled - Dear Valued Customers,

We hope this email finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:
Agenda: Internal services upgrade.
Day: Friday.
Date: 06 March 2026.
Time: 00:00 - 02:00 WIB.
Downtime Estimation: 2 hour.
Impact: All VIDA Services will experience performance degradation during this period.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.


Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Feb 27, 14:39 WIB
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
Feb 27, 14:33 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 14:33 WIB
Update - We are continuing to work on a fix for this issue.
Jan 28, 12:41 WIB
Update - We are continuing to work on a fix for this issue.
Jan 13, 20:53 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 13, 16:38 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 13, 01:52 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 7, 22:43 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 7, 01:17 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 4, 19:49 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Dec 30, 14:05 WIB
Update - We are continuing to work on a fix for this issue.
Nov 27, 21:42 WIB
Update - We are continuing to work on a fix for this issue.
Nov 20, 22:58 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 9, 20:13 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 6, 02:44 WIB
Identified - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 31, 21:25 WIB
Monitoring - The authoritative source is currently undergoing a regular update to improve service performance. We are actively monitoring its status at the moment.
Oct 30, 16:25 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 23:16 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 01:42 WIB
Identified - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 01:24 WIB
Update - We are continuing to monitor for any further issues.
Oct 23, 00:10 WIB
Update - We are continuing to monitor for any further issues.
Oct 23, 00:09 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Oct 22, 23:54 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Oct 8, 13:41 WIB
VIDA - SCHEDULED MAINTENANCE
Completed - Dear Valued Customers,

Thank you for using VIDA Services.

We would like to inform you that we are Cancel the Scheduled Maintenance on:

Agenda: Sign Services internal upgrade.
Day: Tuesday.
Date: 03 March 2026.
Time: 00:00 - 01:00 WIB.
Downtime Estimation: 1 hour.
Impact: Signing services will experience performance degradation during this period.

We will inform you of the next schedule update. Please rest assured that we work our best to provide you system availability and reliability is our top priority.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

Sincerely,

PT. Indonesia Digital Identity (VIDA) Customer Support Team
Feb 27, 13:52 WIB
Scheduled - We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:
Agenda: Sign Services internal upgrade.
Day: Tuesday.
Date: 03 March 2026.
Time: 00:00 - 01:00 WIB.
Downtime Estimation: 1 hour.
Impact: Signing services will experience performance degradation during this period.
Feb 25, 11:41 WIB
VIDA Verify Service Degradation
Resolved - This incident has been resolved.
Feb 27, 13:21 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 12:00 WIB
Update - We are continuing to work on a fix for this issue.
Feb 27, 10:28 WIB
Identified - We are notifying you of a potential impact to some of our services.

The details of the issue are as follows:
Date: February 27, 2026.
Issue: The Verify service is experiencing a decrease in service quality.
Impact: The Verify service is experiencing delayed responses.
Root Cause: Network issues with our Internet Service Provider.
Resolution: Under investigation.

Thank you for your understanding and patience.
Feb 27, 08:28 WIB
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

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