In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 2026 - 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 17, 2026 02:00 - Jan 19, 2026 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 17, 2026 02:00 - Jan 19, 2026 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 17, 2026 02:00 - Jan 19, 2026 16:00 UTC
Scheduled - Please be advised that our Vancouver data center will be taken out of rotation for scheduled maintenance from December 17th, 2026, at 02:00 UTC to December 19th, 2026, at 15:00 UTC.


During this period, all traffic will be automatically redirected to other available data center to ensure continued service availability. No action is required on your part.

Jan 17, 2026 02:00 - Jan 19, 2026 16:00 UTC

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella North America Under Maintenance
API Reporting Operational
Cloud Delivered Firewall Under Maintenance
DNS Under Maintenance
Real Time DLP Operational
Remote Browser Isolation Under Maintenance
SWG Under Maintenance
Network Tunnels Under Maintenance
Reserved IP Under Maintenance
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Network Tunnels Operational
Reserved IP Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Under Maintenance
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Under Maintenance
Meraki SD-WAN Head-End Under Maintenance
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Planned Maintenance] Network Tunnels - Amsterdam and Reston between 09:00 UTC and 13:00 on January 19th Jan 19, 2026 09:00-13:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC to 13:00 UTC on January 19th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Amsterdam - ams1.edc
Reston - rst1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 19:53 UTC

[Planned Maintenance] Network Tunnels - Hong Kong, Sydney and Tokyo between 16:00 UTC and 20:00 UTC on January 20th Jan 20, 2026 16:00-20:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 16:00 UTC to 20:00 UTC on January 20th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Hong Kong - hkg1.edc
Sydney - syd1.edc
Tokyo - nrt2.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 19:57 UTC

[Planned Maintenance] Network Tunnels – Frankfurt and Johannesburg between 18:00 UTC and 22:00 UTC on January 20th Jan 20, 2026 18:00-22:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 18:00 UTC to 22:00 UTC on January 20th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Frankfurt - fra1.edc
Johannesburg - jnb1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 20:01 UTC

[Planned Maintenance] Network Tunnels – Madrid, Marseille, Prague and Stockholm between 20:00 UTC on January 20th and 00:00 UTC on January 21st Jan 20, 2026 20:00 - Jan 21, 2026 00:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 20:00 UTC on January 20th and 00:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Madrid - mad1.edc
Marseille - mrs1.edc
Prague - prg1.edc
Stockholm – sto1.ed

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 20:04 UTC

[Planned Maintenance] Network Tunnels - Ashburn, Denver and Miami between 06:00 UTC and 10:00 UTC on January 21st Jan 21, 2026 06:00-10:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 06:00 UTC to 10:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Ashburn - ash1.edc
Denver - den1.edc
Miami - mia1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 20:06 UTC

[Planned Maintenance] Network Tunnels – Palo Alto, Rio de Janeiro and Vancouver between 09:00 UTC and 13:00 UTC on January 21st Jan 21, 2026 09:00-13:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC to 13:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Palo Alto - pao1.edc
Rio de Janeiro - rio1.edc
Vancouver - yvr1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 20:10 UTC

[Planned Maintenance] Network Tunnels – Melbourne, Mumbai, Osaka and Singapore between 12:00 UTC and 16:00 UTC on January 21st Jan 21, 2026 12:00-16:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 12:00 UTC to 16:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Melbourne- mel1.edc
Mumbai – mum2.edc
Osaka - osa1.edc
Singapore – sin1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 20:12 UTC

[Planned Maintenance] Network Tunnels – Paris, Copenhagen, Cape Town, London and Milan between 16:00 UTC and 20:00 UTC on January 21st Jan 21, 2026 16:00-20:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 16:00 UTC to 20:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Paris – cdg1.edc
Copenhagen – cph1.edc
Cape Town - cpt1.edc
London – lon1.edc
Milan – mil1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 20:14 UTC

[Planned Maintenance] Network Tunnels – Dallas, Los Angeles and Atlanta between 06:00 UTC and 10:00 UTC on January 22nd Jan 22, 2026 06:00-10:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 06:00 UTC and 10:00 UTC on January 22nd

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Dallas - dfw1.edc
Los Angeles - lax1.edc
Atlanta - atl1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 20:16 UTC

[Planned Maintenance] Network Tunnels – New York, Sao Paulo and Toronto between 09:00 UTC and 13:00 UTC on January 22nd Jan 22, 2026 09:00-13:00 UTC

Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC and 13:00 UTC on January 22nd

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

New York - nyc1.edc
Sao Paulo - sao1.edc
Toronto - yyz1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.

Posted on Jan 09, 2026 - 20:20 UTC

[Planned Maintenances]- Cloudlock Infrastructure Maintenance between 04:30 UTC and 12:30 UTC on January 24th Jan 24, 2026 04:30-12:30 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Cloudlock platform continues to meet your needs, we will be performing Cloudlock Infrastructure Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-24 04:30 UTC to 2026-01-24 12:30 UTC

Impact
We are planning to do major deployment on our Production environments. During this time, the Cloudlock portal and scanning services will not be accessible.

N.Virginia

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Cloudlock experience.

Posted on Jan 12, 2026 - 10:17 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from 19:00 UTC till 23:00 UTC on January 26th Jan 26, 2026 19:00-23:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-26 19:00 UTC to 2026-01-26 23:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Chennai
Europe: Copenhagen and Madrid

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 10:28 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from January 26th, 23:00 UTC to January 27th, 03:00 UTC Jan 26, 2026 23:00 - Jan 27, 2026 03:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-26 23:00 UTC to 2026-01-27 03:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Mumbai
Europe: Stockholm and Milan

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 10:32 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North and South America from 06:00 UTC till 10:00 UTC on January 28th Jan 28, 2026 06:00-10:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 2026 - 10:41 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 06:00 UTC to 2026-01-28 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Atlanta and New York
South America: Rio de Janeiro

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Jan 16, 2026 - 10:39 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North America from 10:00 UTC till 14:00 UTC on January 28th Jan 28, 2026 10:00-14:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 10:00 UTC to 2026-01-28 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Chicago, Los Angeles, Vancouver and Denver


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 10:48 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Australia from 17:00 UTC till 21:00 UTC on January 28th. Jan 28, 2026 17:00-21:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 17:00 UTC to 2026-01-28 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Narita
Australia: Sydney

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 10:52 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Africa and Europe from January 28th, 21:00 UTC to January 29th, 02:00 UTC Jan 28, 2026 21:00 - Jan 29, 2026 02:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 21:00 UTC to 2026-01-29 02:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Africa: Cape Town
Europe: Frankfurt and Marseille

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 10:58 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North and South America from 06:00 UTC till 10:00 UTC on January 29th Jan 29, 2026 06:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 06:00 UTC to 2026-01-29 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Ashburn and Miami
South America: Sao Paulo

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 11:02 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North America from 10:00 UTC till 14:00 UTC on January 29th Jan 29, 2026 10:00-14:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 10:00 UTC to 2026-01-29 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Dallas, Minneapolis, Palo Alto and Toronto


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 11:08 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Australia from 17:00 UTC till 21:00 UTC on January 29th Jan 29, 2026 17:00-21:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 17:00 UTC to 2026-01-29 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Singapore
Australia: Melbourne

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 11:12 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Europe from January 29th, 21:00 UTC till 02:00 UTC on January 30th Jan 29, 2026 21:00 - Jan 30, 2026 02:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 21:00 UTC to 2026-01-30 02:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Europe: Amsterdam, London and Paris


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.

Posted on Jan 16, 2026 - 11:17 UTC

[Planned Maintenances]- Cloudlock Infrastructure Maintenance between 04:30 UTC and 12:30 UTC on January 31st Jan 31, 2026 04:30-12:30 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Cloudlock platform continues to meet your needs, we will be performing Cloudlock Infrastructure Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-31 04:30 UTC to 2026-01-31 12:30 UTC

Impact
We are planning to do major deployment on our Production environments. During this time, the Cloudlock portal and scanning services will not be accessible.

Oregon

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Cloudlock experience.

Posted on Jan 12, 2026 - 10:27 UTC
Jan 17, 2026

Unresolved incident: [Planned Maintenance] Vancouver, Canada (YVR1.EDC) Out of Rotation.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Resolved - The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

Jan 15, 14:05 UTC
Investigating - The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

Jan 15, 14:04 UTC
Update - We are continuing to work on a fix for this issue.
Jan 15, 11:48 UTC
Identified - We have identified the cause of the issue affecting tunnel services at the Palo Alto Datacenter.

Remediation efforts are underway, and service stability has improved.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

Jan 15, 10:58 UTC
Investigating - We are currently investigating an issue affecting tunnel services at the Palo Alto Datacenter. To maintain service continuity, traffic has been redirected to our Los Angeles (LAX1) Data Center.

We will provide periodic updates and share new information as it becomes available.

Jan 15, 08:18 UTC
Jan 14, 2026
Resolved - Rollback has been completed in Singapore, and all issues have been resolved.
Jan 14, 02:17 UTC
Update - Rollback has been completed in all locations except for Singapore, which is still in progress.
Jan 14, 00:51 UTC
Identified - The engineering team has identified the issue and is currently performing a rollback to restore full functionality.
The rollback process may take up to three hours to complete.

Jan 13, 20:47 UTC
Investigating - The Web Policy feature "Protect bypass" which is designed to allow encrypted files to bypass blocking, is currently not functioning as intended.
Our engineering team is actively working to resolve this issue.

Jan 13, 20:01 UTC
Jan 13, 2026
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Resolved - The issue affecting Tenant configuration missing from the Dashboard has been resolved as of 10:02UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.

Jan 9, 11:12 UTC
Monitoring - The issue has been identified and fixed by the ENG team. We are currently monitoring the situation and will provide updates as soon as they are available.
Jan 9, 10:15 UTC
Investigating - Tenant configuration not Loading on dashboard

We are currently investigating an issue causing Tenant configuration missing from the dashboard.
Customers will not be able to view configured tenants (new or existing) on the dashboard. However, the tenants are correctly configured on the backend and are functioning as expected.
Updates will be provided as more information becomes available.

Jan 9, 10:02 UTC
Completed - The scheduled maintenance has been completed.
Jan 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-09 00:00 UTC to 2026-01-09 02:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
atl1.edc - Atlanta
nyc1.edc - New York
rio1.edc - Rio de Janeiro

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 06:31 UTC
Completed - The scheduled maintenance has been completed.
Jan 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-08 22:00 UTC to 2026-01-09 00:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
ash1.edc - Ashburn
mia1.edc - Miami
sao1.edc - Sao Paulo

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 06:29 UTC
Jan 8, 2026
Completed - The scheduled maintenance has been completed.
Jan 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-08 20:00 UTC to 2026-01-08 22:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
mil1.edc - Milan
mum2.edc - Mumbai
sto1.edc - Stockholm

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 06:27 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 18:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-08 18:00 UTC to 2026-01-08 20:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
che2.edc - Chennai
cph1.edc - Copenhagen
mad1.edc - Madrid

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 06:24 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 10:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-08 10:00 UTC to 2026-01-08 12:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
mel1.edc - Melbourne
sin1.edc - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 06:19 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-08 08:00 UTC to 2026-01-08 10:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
nrt1.edc - Narita
nrt2.edc - Narita
syd1.edc - Sydney

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 06:17 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-08 06:00 UTC to 2026-01-08 08:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
chi1.edc - Chicago
den1.edc - Denver
lax1.edc - Los Angeles
yvr1.edc - Vancouver

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 06:07 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 04:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-08 04:00 UTC to 2026-01-08 06:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
df1.edc - Dallas
min1.edc - Minneapolis
pao1.edc - Palo Alto
yyz1.edc - Toronto

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 06:04 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-08 00:00 UTC to 2026-01-08 04:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
fra1.edc - Frankfurt
mrs1.edc - Marseille

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 05:59 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-07 20:00 UTC to 2026-01-08 00:00 UTC.

Impact
Some services related to Meraki SD-WAN Head-Ends are being upgraded.
No customer-facing interruptions or impacts are expected.

Datacenters:
lon1.edc - London
cdg1.edc - Paris

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Connect experience.

Jan 6, 05:56 UTC
Jan 7, 2026
Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.