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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Voice Call Failures from Sweden Network Subscribers to Twilio Sweden Numbers
        Update - Twilio customers may be experiencing voice call failures from Sweden Network Subscribers to Twilio Sweden Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 29, 2026 - 04:54 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 29, 2026 - 03:53 PDT
        Investigating - We are observing a subset of call failures to Twilio Sweden phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Apr 29, 2026 - 03:23 PDT
        SMS Delivery Delays from Twilio to Telefonica Costa Rica
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 29, 2026 - 05:01 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 29, 2026 - 01:00 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 28, 2026 - 22:54 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 28, 2026 - 21:52 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        99.99 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Degraded Performance
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        99.98 % uptime
        Today
        Intelligent Alerts Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligence US1 Operational
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Degraded Performance
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Uzbekistan SMS Carrier Maintenance - Ucell Apr 29, 2026 12:00-13:00 PDT

        The Ucell network in Uzbekistan is conducting an emergency maintenance from 29 April 2026 at 12:00 PDT until 29 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Ucell Uzbekistan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Posted on Apr 28, 2026 - 17:52 PDT

        Russia SMS Carrier Maintenance - Tele2 Apr 29, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 29 April 2026 at 13:00 PDT until 29 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Mar 31, 2026 - 07:43 PDT

        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Apr 29, 2026 16:00-19:00 PDT

        The Sotovaja Svjaz MOTIV network in Russia is conducting an emergency maintenance from 29 April 2026 at 16:00 PDT until 29 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Posted on Apr 27, 2026 - 22:07 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile Apr 29, 2026 19:00 - Apr 30, 2026 05:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 29 April 2026 at 19:00 PDT until 30 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Apr 27, 2026 - 18:00 PDT

        United States and Canada Twilio SMS Maintenance Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Mar 12, 2026 - 00:34 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile Apr 30, 2026 19:00 - May 1, 2026 05:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 30 April 2026 at 19:00 PDT until 01 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Apr 27, 2026 - 18:04 PDT

        US SMS Carrier Maintenance - Small US Carriers Apr 30, 2026 20:00-22:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 30 April 2026 at 20:00 PDT until 30 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via long codes and short codes.
        Posted on Apr 24, 2026 - 12:52 PDT

        Multiple Destination Voice Carrier Partner Maintenance May 4, 2026 14:00-16:00 PDT

        Our Voice carrier partner in Pakistan, Palau, Hong Kong, Vietnam and Taiwan is conducting a planned maintenance from 04 May 2026 at 14:00 PDT until 04 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Pakistan, Palau, Hong Kong, Vietnam and Taiwan phone numbers.
        Posted on Apr 26, 2026 - 23:57 PDT

        Czech Republic SMS Carrier Maintenance - T-Mobile May 4, 2026 14:30-17:30 PDT

        The T-Mobile network in the Czech Republic is conducting a planned maintenance from 04 May 2026 at 14:30 PDT until 04 May 2026 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile Czech Republic handsets.
        Posted on Apr 24, 2026 - 00:08 PDT

        Russia SMS Carrier Maintenance - Beeline May 5, 2026 10:00-12:00 PDT

        The Beeline network in Russia is conducting a planned maintenance from 05 May 2026 at 10:00 PDT until 05 May 2026 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Apr 27, 2026 - 06:25 PDT

        United States MMS Carrier Partner Maintenance May 6, 2026 01:00-03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2026 at 01:00 PDT until 06 May 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on Apr 16, 2026 - 08:04 PDT

        Spain SMS Carrier Maintenance - Telefonica May 6, 2026 16:00-22:00 PDT

        The Telefonica network in Spain is conducting a planned maintenance from 06 May 2026 at 16:00 PDT until 06 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
        Posted on Apr 23, 2026 - 03:52 PDT

        Pakistan SMS Carrier Maintenance - Telenor May 6, 2026 19:30 - May 7, 2026 00:00 PDT

        The Telenor network in Pakistan is conducting a planned maintenance from 06 May 2026 at 19:30 PDT until 07 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
        Posted on Apr 27, 2026 - 23:38 PDT

        United States and Canada Twilio SMS Maintenance May 6, 2026 20:00 - May 7, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 06 May 2026 at 20:00 PDT until 07 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Apr 14, 2026 - 00:11 PDT

        Twilio Voice Maintenance May 11, 2026 05:00-06:30 PDT

        Update - We will be undergoing scheduled maintenance during this time.
        Apr 10, 2026 - 12:53 PDT
        Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 08, 2026 - 19:02 PDT

        Twilio Interconnect Maintenance May 11, 2026 05:00-06:30 PDT

        Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 09, 2026 - 12:54 PDT

        France SMS Carrier Maintenance - LEGOS May 12, 2026 14:00-17:00 PDT

        The LEGOS network in France is conducting a planned maintenance from 12 May 2026 at 14:00 PDT until 12 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LEGOS France handsets.
        Posted on Apr 23, 2026 - 06:32 PDT

        Twilio Interconnect Maintenance May 13, 2026 07:00-08:30 PDT

        Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 10, 2026 - 13:19 PDT

        Twilio Voice Maintenance May 13, 2026 07:00-08:30 PDT

        Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 10, 2026 - 13:11 PDT

        Malaysia SMS Carrier Maintenance - Tune Talk May 13, 2026 09:00-14:00 PDT

        The Tune Talk network in Malaysia is conducting a planned maintenance from 13 May 2026 at 09:00 PDT until 13 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
        Posted on Apr 27, 2026 - 07:45 PDT

        United States and Canada Twilio SMS Maintenance May 13, 2026 20:00 - May 14, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 13 May 2026 at 20:00 PDT until 14 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Apr 14, 2026 - 00:12 PDT

        Twilio Interconnect Maintenance May 14, 2026 14:00-15:30 PDT

        Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 14, 2026 - 09:59 PDT

        Twilio Messaging Maintenance May 14, 2026 14:00-15:30 PDT

        Twilio will conduct a planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 14, 2026 - 13:57 PDT

        Twilio Authentication Maintenance May 14, 2026 14:00-15:30 PDT

        Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 14, 2026 - 11:00 PDT

        Twilio Voice Maintenance May 14, 2026 14:00-15:30 PDT

        Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 14, 2026 - 10:18 PDT

        Twilio Interconnect Maintenance May 19, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 1:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 16, 2026 - 18:31 PDT

        Twilio Voice Maintenance May 19, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 1:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 16, 2026 - 18:26 PDT

        Twilio Messaging Maintenance May 19, 2026 00:00-01:30 PDT

        Twilio will conduct a planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 16, 2026 - 18:30 PDT

        United States and Canada Twilio SMS Maintenance May 20, 2026 20:00 - May 21, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 20 May 2026 at 20:00 PDT until 21 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Apr 14, 2026 - 00:13 PDT

        Twilio Authentication Maintenance May 21, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 20, 2026 - 17:17 PDT

        Twilio Messaging Maintenance May 21, 2026 00:00-01:30 PDT

        Twilio will conduct a planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 20, 2026 - 17:09 PDT

        Twilio Interconnect Maintenance May 21, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 20, 2026 - 17:15 PDT

        Twilio Voice Maintenance May 21, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 20, 2026 - 17:06 PDT

        Twilio Interconnect Maintenance May 25, 2026 13:00-14:30 PDT

        Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 23, 2026 - 16:58 PDT

        Twilio Voice Maintenance May 25, 2026 13:00-14:30 PDT

        Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 23, 2026 - 16:52 PDT

        Twilio Interconnect Maintenance May 27, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 23, 2026 - 17:07 PDT

        Twilio Voice Maintenance May 27, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 23, 2026 - 17:05 PDT

        United States and Canada Twilio SMS Maintenance May 27, 2026 20:00 - May 28, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Apr 14, 2026 - 00:13 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Apr 29, 2026
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 29, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 20:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 28 April 2026 at 20:00 PDT until 29 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Apr 25, 08:45 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Orange Cameroon
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon is operating normally.
        Apr 29, 02:08 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 29, 02:05 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 29, 00:00 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 28, 20:57 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 28, 16:57 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 28, 14:56 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 28, 13:56 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 28, 13:53 PDT
        Apr 28, 2026
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Apr 28, 22:35 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 14:01 PDT
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 28 April 2026 at 14:00 PDT until 28 April 2026 at 22:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 28, 06:34 PDT
        Germany SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        Apr 28, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 21:00 PDT
        Scheduled - The O2 network in Germany is conducting a planned maintenance from 28 April 2026 at 21:00 PDT until 28 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 Germany handsets.
        Apr 27, 07:31 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Apr 28, 21:35 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 14:50 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 April 2026 at 14:50 PDT until 28 April 2026 at 21:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 28, 00:26 PDT
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Apr 28, 21:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 20:00 PDT
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 28 April 2026 at 20:00 PDT until 28 April 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Apr 23, 10:48 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Apr 28, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 14:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 28 April 2026 at 14:00 PDT until 28 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Apr 27, 15:19 PDT
        Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS
        Completed - The scheduled maintenance has been completed.
        Apr 28, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 12:00 PDT
        Scheduled - The UralTel/U-Tel/Ermak RMS network in Russia is conducting a planned maintenance from 28 April 2026 at 12:00 PDT until 28 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to UralTel/U-Tel/Ermak RMS Russia handsets.
        Apr 24, 11:59 PDT
        Multiple Destination SMS Carrier Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Apr 28, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 11:00 PDT
        Scheduled - The Three network in Denmark and Sweden is conducting a planned maintenance from 28 April 2026 at 11:00 PDT until 28 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Denmark and Sweden handsets.
        Apr 23, 23:56 PDT
        User Authentication Identity Gateway API High Latency for T-Mobile in United States
        Resolved - The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
        Apr 28, 12:44 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 28, 10:42 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 28, 09:52 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 28, 08:51 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 28, 08:37 PDT
        SMS Delivery Delays and Failures from Twilio to MTS Russia
        Resolved - The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
        Apr 28, 10:44 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 28, 10:44 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 28, 08:43 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 28, 08:43 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 28, 08:34 PDT
        United Kingdom SMS Carrier Maintenance - O2
        Completed - We apologize for the inconvenience. This maintenance has been canceled and rescheduled. A new date will be shared once it is available.
        Apr 28, 08:46 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 28 April 2026 at 14:30 PDT until 28 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        Apr 24, 08:06 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Orange Cameroon
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon is operating normally.
        Apr 28, 05:18 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 28, 02:26 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 28, 00:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 27, 16:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 27, 12:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 27, 10:05 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 27, 09:03 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 27, 08:44 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Apr 28, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 28, 02:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 28 April 2026 at 02:00 PDT until 28 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Apr 16, 23:46 PDT
        SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz Pakistan
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan is operating normally.
        Apr 28, 01:04 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 27, 15:46 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 27, 15:35 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 27, 14:34 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 27, 14:29 PDT
        Germany Account Security Carrier Partner Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 28, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 23:00 PDT
        Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 27 April 2026 at 23:00 PDT until 28 April 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Apr 24, 03:20 PDT
        Apr 27, 2026
        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
        Completed - The scheduled maintenance has been completed.
        Apr 27, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 18:00 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Apr 24, 04:26 PDT
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 27 April 2026 at 16:00 PDT until 27 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Apr 23, 23:34 PDT
        SMS Delivery Receipt Delays from Twilio to Globe Philippines
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.
        Apr 27, 20:39 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 27, 18:36 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 27, 18:07 PDT
        Germany Account Security Carrier Partner Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 27, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 14:00 PDT
        Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 27 April 2026 at 14:00 PDT until 27 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Apr 24, 07:43 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Apr 27, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 12:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 27 April 2026 at 12:00 PDT until 27 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Apr 22, 05:14 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Apr 27, 18:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 13:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 27 April 2026 at 13:15 PDT until 27 April 2026 at 18:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 27, 03:49 PDT
        Kazakhstan SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Apr 27, 18:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 12:01 PDT
        Scheduled - The Beeline network in Kazakhstan is conducting a planned maintenance from 27 April 2026 at 12:00 PDT until 27 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 27, 07:30 PDT
        Lookup Identity Match Lookup V2 API package Increased Error Rate
        Resolved - We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.
        Apr 27, 17:53 PDT
        Monitoring - Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.
        Apr 27, 16:17 PDT
        Russia SMS Carrier Maintenance - MTT
        Completed - The scheduled maintenance has been completed.
        Apr 27, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 14:01 PDT
        Scheduled - The MTT network in Russia is conducting a planned maintenance from 27 April 2026 at 14:00 PDT until 27 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets when sending via long codes and short codes.
        Apr 20, 10:47 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Apr 27, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 27 April 2026 at 13:00 PDT until 27 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Mar 31, 07:42 PDT
        United Kingdom SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Apr 27, 15:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 27, 13:01 PDT
        Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 27 April 2026 at 13:00 PDT until 27 April 2026 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS from United Kingdom handsets.
        Apr 21, 12:55 PDT
        Increased rate of 11200 warnings from Programmable Video
        Resolved - Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video. This incident is now resolved.
        Apr 27, 14:44 PDT
        Monitoring - Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video and are currently monitoring. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Apr 27, 12:39 PDT
        Identified - Our engineers have identified the issue with an Increased rate of 11200 warnings from Programmable Video and are working to deploy a fix. We expect to provide another update in 1 hours or as soon as more information becomes available.
        Apr 27, 11:49 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 27, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 26, 19:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 26 April 2026 at 19:00 PDT until 27 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Apr 23, 14:51 PDT
        Costa Rica SMS Carrier Maintenance - Telefonica
        Completed - The scheduled maintenance has been completed.
        Apr 27, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 26, 21:00 PDT
        Scheduled - The Telefonica network in Costa Rica is conducting a planned maintenance from 26 April 2026 at 21:00 PDT until 27 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Costa Rica handsets.
        Apr 21, 02:25 PDT
        Apr 26, 2026
        Programmable Messaging - Service Interruption With Programmable Messaging for a Percentage of Messaging Services
        Resolved - We are no longer seeing service interruption with Programmable Messaging for a percentage of Messaging Services where messages sent with Messaging Services failed to honor {force-opt-in}. This incident is Resolved.
        Apr 26, 21:59 PDT
        Investigating - We are investigating a service interruption with Programmable Messaging for a percentage of Messaging Services where messages sent with Messaging Services failed to honor {force-opt-in}. We expect to provide another update in 60 minutes or as soon as more information becomes available
        Apr 26, 21:28 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Apr 26, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 26, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 26 April 2026 at 13:00 PDT until 26 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Apr 20, 04:40 PDT
        SMS Delivery Failures from Twilio to Telefonica Peru
        Resolved - The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Peru is operating normally.
        Apr 26, 14:10 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 26, 06:09 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 26, 01:43 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 25, 23:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 25, 21:35 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 25, 17:26 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 25, 15:01 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 25, 14:00 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 25, 14:00 PDT
        Apr 25, 2026
        SMS Delivery Delays from Twilio to Etisalat Afghanistan
        Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.
        Apr 25, 17:46 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 25, 15:47 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 25, 08:30 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 25, 04:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 25, 02:19 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 25, 01:16 PDT
        Hong Kong SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Apr 25, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 25, 11:00 PDT
        Scheduled - Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 25 April 2026 at 11:00 PDT until 25 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
        Apr 16, 14:50 PDT
        Apr 24, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Apr 24, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 24, 16:15 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 24 April 2026 at 16:15 PDT until 24 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Apr 23, 05:45 PDT
        Delays in Whatsapp Template Approvals
        Resolved - The issue affecting WhatsApp Content Templates has been successfully resolved. Our monitoring systems confirm that all services are back to normal, and template delivery is functioning as expected. This incident has now been resolved.
        Apr 24, 21:31 PDT
        Update - We are currently investigating an issue causing delays in the approval of new WhatsApp templates. Our engineers have been alerted and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available
        Apr 24, 17:19 PDT
        Investigating - Our monitoring systems have detected a potential issue with Whatsapp Content Templates. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Apr 24, 17:04 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Apr 24, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 24, 13:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 24 April 2026 at 13:15 PDT until 24 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 24, 01:58 PDT
        Indonesia SMS Carrier Maintenance - Indosat
        Completed - The scheduled maintenance has been completed.
        Apr 24, 11:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 24, 09:00 PDT
        Scheduled - The Indosat network in Indonesia is conducting a planned maintenance from 24 April 2026 at 09:00 PDT until 24 April 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.
        Apr 22, 22:03 PDT
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Apr 24, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 23:01 PDT
        Scheduled - Our service partner is conducting a planned maintenance from 23 April 2026 at 23:00 PDT until 24 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Apr 16, 01:36 PDT
        Apr 23, 2026
        User Authentication Identity Gateway API Failure Increase in United States
        Resolved - The incident has been resolved and User Authentication Identity Gateway API Failure Increase in the United States is operating normally.
        Apr 23, 23:40 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 23:38 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 23:28 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 23:05 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Apr 23, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 21:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 23 April 2026 at 21:00 PDT until 23 April 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via subset of United States short codes.
        Apr 16, 15:15 PDT
        Egypt SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Apr 23, 19:20 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 16:30 PDT
        Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 23 April 2026 at 16:30 PDT until 23 April 2026 at 19:20 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets when sending via long codes and short codes.
        Apr 21, 16:22 PDT
        Pakistan SMS Carrier Maintenance - ZONG
        Completed - The scheduled maintenance has been completed.
        Apr 23, 18:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 12:01 PDT
        Scheduled - The ZONG network in Pakistan is conducting an emergency maintenance from 23 April 2026 at 12:00 PDT until 23 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to ZONG Pakistan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 23, 07:10 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Apr 23, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 14:01 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 22 April 2026 at 14:00 PDT until 23 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Apr 20, 04:40 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Apr 23, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 23 April 2026 at 14:00 PDT until 23 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Apr 21, 10:00 PDT
        SMS Delivery Delays and Failures from Twilio to Etisalat Afghanistan
        Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.
        Apr 23, 15:06 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 13:03 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 11:46 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Components: SMS, Middle East & Africa
        Apr 23, 10:44 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 10:39 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 09:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 08:08 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 07:07 PDT
        Intermittent Issues with API Recording Downloads
        Resolved - Recording downloads via API intermittently ending prematurely have been addressed and are no longer being observed. This incident is now resolved.
        Apr 23, 14:46 PDT
        Monitoring - Reports of recording downloads via API intermittently ending prematurely have been addressed and should no longer be observed. We will continue to monitor for 2 hours before providing another update.
        Apr 23, 12:37 PDT
        Update - We are still investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 11:31 PDT
        Investigating - We are investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 10:31 PDT
        Delay in Transcription Processing
        Resolved - We are no longer seeing delays in the delivery of transcriptions. This incident is now resolved.
        Apr 23, 13:37 PDT
        Update - We continue investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 12:18 PDT
        Investigating - We are currently investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 11:16 PDT
        India SMS Carrier Maintenance - Airtel
        Completed - The scheduled maintenance has been completed.
        Apr 23, 13:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 11:30 PDT
        Scheduled - The Airtel network in India is conducting a planned maintenance from 23 April 2026 at 11:30 PDT until 23 April 2026 at 13:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Airtel India handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 23, 03:54 PDT
        SMS Delivery Delays from Twilio to Antel Uruguay
        Resolved - The incident has been resolved and SMS delivery from Twilio to Antel network subscribers in Uruguay is operating normally.
        Apr 23, 13:28 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Antel network subscribers in Uruguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 11:11 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 09:13 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 08:13 PDT
        Uzbekistan SMS Carrier Maintenance - Ucell
        Completed - The scheduled maintenance has been completed.
        Apr 23, 12:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 11:01 PDT
        Scheduled - The Ucell network in Uzbekistan is conducting a planned maintenance from 23 April 2026 at 11:00 PDT until 23 April 2026 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Ucell Uzbekistan handsets.
        Apr 21, 16:21 PDT
        Indonesia SMS Carrier Maintenance - Indosat
        Completed - The scheduled maintenance has been completed.
        Apr 23, 11:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 09:00 PDT
        Scheduled - The Indosat network in Indonesia is conducting a planned maintenance from 23 April 2026 at 09:00 PDT until 23 April 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 22, 21:55 PDT
        SMS Delivery Delays from Twilio to Orange Cameroon
        Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
        Apr 23, 10:46 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 08:45 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 23, 04:55 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 02:42 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 01:42 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 23, 01:40 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 23, 00:39 PDT
        SMS Delivery Delays and Failures from Twilio Numbers to Telefonica O2 UK
        Resolved - Twilio SMS was degraded for ~ 90 minutes between ~ 04:16 and 05:42 Pacific Time on 23/04/2026. During this period of time customers may have experienced intermittent delays delivering SMS to Telefonica O2 network in UK. The issue has now been resolved.
        Apr 23, 08:44 PDT
        Australia Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Apr 23, 07:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 23, 05:00 PDT
        Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 23 April 2026 at 05:00 PDT until 23 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Apr 9, 23:57 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 23, 05:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 19:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 22 April 2026 at 19:00 PDT until 23 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Apr 21, 14:13 PDT
        United States SMS and MMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Apr 23, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 22 April 2026 at 21:00 PDT until 23 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
        Apr 7, 13:59 PDT
        Germany Account Security Carrier Partner Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 23, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 23:01 PDT
        Scheduled - Our carrier partner T-Mobile Germany is conducting an emergency maintenance from 22 April 2026 at 23:00 PDT until 23 April 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Apr 21, 04:41 PDT
        United States and Canada Twilio SMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Apr 23, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Mar 12, 00:33 PDT
        Apr 22, 2026
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Apr 22, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 20:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 22 April 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Apr 20, 07:50 PDT
        SMS Delivery Delays from Twilio to Tigo Honduras
        Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
        Apr 22, 21:16 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 19:06 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 18:04 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 22, 17:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 15:35 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 14:35 PDT
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Apr 22, 21:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 15:01 PDT
        Scheduled - The Tele2 network in Kazakhstan is conducting an emergency maintenance from 22 April 2026 at 15:00 PDT until 22 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 22, 05:14 PDT
        Portugal SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Apr 22, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 14:02 PDT
        Scheduled - Our SMS carrier partner in Portugal is conducting a planned maintenance from 22 April 2026 at 14:00 PDT until 22 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets via subset of Portugal long codes.
        Apr 20, 13:57 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Apr 22, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 22 April 2026 at 13:00 PDT until 22 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Mar 31, 07:42 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Apr 22, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 15:00 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 22 April 2026 at 15:00 PDT until 22 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Apr 15, 02:55 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Movistar Chile
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile is operating normally.
        Apr 22, 15:08 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 22, 12:38 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 10:33 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 10:06 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 09:06 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 08:59 PDT
        SMS Delivery Failures from Twilio Phone Numbers to Movicel Angola
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movicel network subscribers in Angola is operating normally.
        Apr 22, 14:25 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 22, 13:34 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 11:34 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 11:14 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 11:01 PDT
        SMS Delivery Delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora Brazil
        Resolved - The incident has been resolved and SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil is operating normally.
        Apr 22, 14:03 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 22, 06:01 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 22, 01:55 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 23:50 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 21, 23:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 20, 23:38 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 20, 23:34 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 19, 23:38 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 18, 23:37 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 17, 23:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender ID to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 16, 23:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Apr 16, 07:35 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 15, 23:34 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 15, 19:33 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 15, 17:33 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 15, 16:33 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 15, 03:20 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 14, 03:17 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 13, 02:58 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Apr 12, 02:52 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Apr 11, 10:50 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Apr 11, 10:48 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Apr 11, 02:49 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 10, 22:49 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 10, 20:48 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 10, 19:48 PDT
        Japan SMS Carrier Maintenance - NTT docomo
        Completed - The scheduled maintenance has been completed.
        Apr 22, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 22, 08:00 PDT
        Scheduled - The NTT docomo network in Japan is conducting a planned maintenance from 22 April 2026 at 08:00 PDT until 22 April 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
        Apr 1, 03:50 PDT
        Issues with Inbound PSTN Call Verification
        Resolved - This has been resolved and Verify is operating normally at this time.
        Apr 22, 12:13 PDT
        Update - We are still investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 10:38 PDT
        Update - We are investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 09:38 PDT
        Investigating - We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 09:32 PDT
        Customers Delayed for Emergency Address Registrations
        Resolved - The delays in with Emergency Address registrations has been resolved, and the service is functioning normally at this time.
        Apr 22, 08:13 PDT
        Update - Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
        Apr 22, 01:54 PDT
        Monitoring - Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 00:31 PDT
        Update - We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 24 hours or sooner if more information becomes available.
        Apr 22, 00:14 PDT
        Update - We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 16 hours or sooner if more information becomes available.`
        Apr 21, 03:49 PDT
        Update - We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 8 hours or sooner if more information becomes available.`
        Apr 20, 20:03 PDT
        Update - We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 4 hours or sooner if more information becomes available.`
        Apr 20, 16:05 PDT
        Update - We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Apr 20, 15:49 PDT
        Update - We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Apr 20, 13:44 PDT
        Identified - We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Apr 20, 12:20 PDT
        Update - We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Apr 20, 12:14 PDT
        Update - We are continuing to investigate this issue.
        Apr 20, 11:10 PDT
        Update - We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Apr 20, 10:45 PDT
        Investigating - Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Apr 20, 10:33 PDT
        SMS Delivery Receipt Delays from Twilio to Multiple Networks in United Kingdom
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United Kingdom are operating normally.
        Apr 22, 06:19 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 06:15 PDT
        Identified - Twilio customers may be experiencing Delivery Receipt Delays from Twilio to multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 05:11 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 04:38 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 22, 04:35 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 22, 03:33 PDT
        United States SMS and MMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Apr 22, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 21, 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 21 April 2026 at 21:00 PDT until 22 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
        Apr 7, 13:58 PDT
        Canada SMS Carrier Maintenance - Bell Mobility
        Completed - The scheduled maintenance has been completed.
        Apr 22, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 21, 22:00 PDT
        Scheduled - The Bell Mobility network in Canada is conducting a planned maintenance from 21 April 2026 at 22:00 PDT until 22 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bell Mobility Canada handsets.
        Apr 14, 23:45 PDT
        Apr 21, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Apr 21, 22:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 21, 13:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 April 2026 at 13:15 PDT until 21 April 2026 at 22:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 21, 04:24 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Apr 21, 19:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 21, 16:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 April 2026 at 16:00 PDT until 21 April 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 21, 07:17 PDT
        Saudi Arabia SMS Carrier Maintenance - Zain
        Completed - The scheduled maintenance has been completed.
        Apr 21, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 21, 18:00 PDT
        Scheduled - The Zain network in Saudi Arabia is conducting a planned maintenance from 21 April 2026 at 18:00 PDT until 21 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Saudi Arabia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 21, 06:40 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Apr 21, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 21, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 April 2026 at 13:00 PDT until 21 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 21, 00:40 PDT
        SMS Delivery Delays from Twilio to MTN Benin
        Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.
        Apr 21, 14:44 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 12:47 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 10:54 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 21, 09:54 PDT
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 21, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 21, 13:01 PDT
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 21 April 2026 at 13:00 PDT until 21 April 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Apr 20, 02:33 PDT
        Degraded service for Voice and Video
        Resolved - We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.
        Apr 21, 13:39 PDT
        Monitoring - We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 11:54 PDT
        Update - Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 10:54 PDT
        Update - We are continuing to investigate this issue.
        Apr 21, 09:58 PDT
        Update - We are continuing to investigate this issue.
        Apr 21, 09:54 PDT
        Investigating - Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 21, 09:53 PDT
        Issue with Phone Number Port In
        Resolved - The issue with Phone Number Port in. has been resolved and Phone Number Port In is operating normally at this time.
        Apr 21, 12:32 PDT
        Update - Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 4 hours or when we have more details.
        Apr 21, 08:29 PDT
        Update - Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 2 hours or when we have more details.
        Apr 21, 06:31 PDT
        Update - Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 1 hour or when we have more details.
        Apr 21, 05:32 PDT
        Investigating - Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Apr 21, 05:21 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States is operating normally.
        Apr 21, 12:31 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 10:30 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 10:30 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 09:29 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 21, 08:28 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 21, 06:48 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 21, 06:45 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 04:47 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 21, 03:46 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
        Apr 21, 06:06 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 21, 04:13 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 21, 03:22 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 21, 03:04 PDT
        Delays for Subset of SMPP API Mobile Originated Messages
        Resolved - Subset of SMPP API MO messages were delayed. Impact lasted for 235 minutes between 00:03 and 03:58 UTC on 04/21/2026. During this period of time customers may have experienced delays. The issue has now been resolved.
        Apr 21, 02:56 PDT
        United States MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 21, 02:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 22:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 April 2026 at 22:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Apr 17, 16:03 PDT
        United States SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Apr 21, 02:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 22:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 April 2026 at 22:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Apr 17, 15:02 PDT
        United States SMS and MMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Apr 21, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 20 April 2026 at 21:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
        Apr 7, 13:59 PDT
        Apr 20, 2026
        Nigeria Voice Carrier Partner Maintenance - MTN
        Completed - The scheduled maintenance has been completed.
        Apr 20, 21:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 15:00 PDT
        Scheduled - The MTN network in Nigeria is conducting a planned maintenance from 20 April 2026 at 15:00 PDT until 20 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Nigeria phone numbers.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 20, 10:42 PDT
        Nigeria SMS Carrier Maintenance - MTN
        Completed - The scheduled maintenance has been completed.
        Apr 20, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 15:01 PDT
        Scheduled - The MTN network in Nigeria is conducting a planned maintenance from 20 April 2026 at 15:00 PDT until 20 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Nigeria handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 20, 10:16 PDT
        MMS Delivery Receipt Delays and Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in United States
        Resolved - The incident has been resolved and MMS delivery receipts and MMS delivery between a subset of Twilio Short Codes and network subscribers on affected networks in the United States are operating normally.
        Apr 20, 17:17 PDT
        Monitoring - We have observed a recovery in MMS Delivery Receipt Delays between a subset of Twilio Short Codes and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 20, 15:12 PDT
        Update - Twilio customers may be experiencing MMS delivery receipt delays between a subset of Twilio Short Codes and network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 20, 14:17 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays between a subset of Twilio Short Codes and multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 20, 13:15 PDT
        France Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Apr 20, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 13:01 PDT
        Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
        Apr 16, 06:06 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Apr 20, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 13:02 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Apr 17, 03:38 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Apr 20, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Mar 31, 07:41 PDT
        Whatsapp Sandbox console page not loading
        Resolved - Twilio customers were experiencing an error loading the WhatsApp Try It Out Sandbox page between 4/20 11:57 PM UTC and 4/21 15:34 PM UTC. The incident has been resolved and the WhatsApp Sandbox page is operating normally.
        Apr 20, 16:30 PDT
        SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN Ghana
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana is operating normally.
        Apr 20, 13:55 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 20, 11:53 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 20, 09:52 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 20, 08:51 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 20, 08:39 PDT
        MMS Delivery Delays from a Subset of Twilio Phone Numbers to United States
        Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Phone Numbers to the United States is operating normally.
        Apr 20, 06:48 PDT
        Update - We have observed a recovery in MMS delivery from a subset of Twilio Phone Numbers to the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Apr 20, 06:23 PDT
        Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Phone Numbers to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Apr 20, 04:21 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Apr 20, 03:28 PDT
        United States SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Apr 20, 04:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Apr 20, 00:30 PDT
        Scheduled - The AT&T network in the United States is conducting an emergency maintenance from 20 April 2026 at 00:30 PDT until 20 April 2026 at 04:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Apr 19, 15:25 PDT
        Apr 19, 2026
        Apr 18, 2026
        Apr 17, 2026
        Apr 16, 2026
        Apr 15, 2026
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