Resolved -
The issue has been resolved. We are sorry for the disruption and inconvenience.
Jan 14, 20:07 EST
Monitoring -
We have implemented a fix for the issue and are monitoring the recovery.
Jan 14, 18:47 EST
Update -
We are continuing to work on a fix for this issue.
Jan 14, 09:31 EST
Update -
Our engineering team is continuing to work on a fix for this issue.
Jan 14, 03:38 EST
Identified -
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Jan 13, 20:25 EST
Update -
We are continuing to investigate this issue.
Jan 13, 10:21 EST
Update -
We are continuing to investigate this issue.
Jan 13, 06:12 EST
Investigating -
We are aware of and actively investigating an issue with WAS scans appearing to stay in "Pending" status for certain users. We will provide periodic updates as our engineers continue working on this issue.
Jan 13, 06:09 EST