This page provides information on the status of Tekion’s products and services. Here, you’ll find updates on system performance, scheduled maintenance, and any service interruptions—planned or unplanned.
Resolved -
The Tekion CRM Lead activity delays Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Mar 4, 17:10 UTC
Identified -
We are currently experiencing delays with lead activities. Engineering has identified the issue and is taking steps to resolve right now. We appreciate your patience and understanding. We will provide an update within the next hour.
Mar 4, 15:56 UTC
Resolved -
All functionality has returned to normal and we are considering this incident resolved. If you continue to see issues please refresh your browser and if issues persist please reach out to the Tekion Support team.
Feb 28, 23:07 UTC
Monitoring -
At this time Desking is returning to normal operation and all dealers should be able to proceed with deal desking. We will continue to monitor to ensure stability before considering this event Resolved.
Feb 28, 21:56 UTC
Identified -
We have identified the issue and continue to work towards a solution with highest priority. We will continue to update as we get near a solution
Feb 28, 21:47 UTC
Investigating -
We are currently aware of an issue with loading the Deals list and potentially loading deals. We are actively investigating and will provide an update as quickly as possible.
Feb 28, 20:28 UTC
Resolved -
The CRM Lead Assignment Issue has been resolved. Leads are assigning immediately and triggering process automation at this time. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Feb 26, 18:57 UTC
Identified -
Tekion has Identified the issue impacting the CRM Lead Assignment rules not triggering. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next hour.
Feb 26, 18:17 UTC
Investigating -
We are currently experiencing delays with Lead Assignment rules triggering. Once the rules trigger, the associated process automations will run as expected. Our Engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible.
As a temporary workaround, users can manually assign the lead to trigger the associated process automation immediately
Feb 26, 17:36 UTC