Update - We are continuing to monitor for any further issues.
Mar 25, 2026 - 16:24 UTC
Monitoring - A fix has been put in place and the builder should be operating as normal.
IMPORTANT: if you do experience the same issue as before, please create a new chat to overcome this.
Apologies for the inconvenience, the upgrade is a big step for us and will make everything much smoother and more reliable. If you experience any issues please report them to us so we can resolve them quickly for you.
Thank you!
- Subbly's Engineering Team
Mar 25, 2026 - 16:24 UTC
Identified - We recently rolled out a major upgrade to the AI Builder, and this issue appeared following that update.
The issue has been identified, and our team is actively working on implementing a fix.
Mar 25, 2026 - 14:47 UTC
Core Subbly Services
Operational
90 days ago
99.99
% uptime
Today
Admin
Operational
90 days ago
99.99
% uptime
Today
Checkout
Operational
90 days ago
99.98
% uptime
Today
Billing Engine
Operational
90 days ago
99.99
% uptime
Today
Legacy API, Feeds, Webhooks
Operational
90 days ago
99.99
% uptime
Today
Automations & Jobs
Operational
90 days ago
100.0
% uptime
Today
Emails & Communication
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
99.98
% uptime
Today
AI Website Builder & Hosting
Partial Outage
90 days ago
99.97
% uptime
Today
LLM API Provider
Partial Outage
Website Builder
Operational
90 days ago
99.95
% uptime
Today
Website Hosting
Operational
90 days ago
100.0
% uptime
Today
Critical Service Providers
Operational
Stripe API
Operational
Twilio SMS
Operational
Customer Support
Operational
Legacy Website Builder & Hosting
Operational
90 days ago
99.89
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The issue with the AI Builder not loading has been fully resolved. Everything should now be working as expected. Thank you for your patience.
Mar 19, 09:00 UTC
Investigating -
We’re currently investigating an issue where the AI Builder may not open or load as expected for some users.
Our team is actively looking into this and working on identifying the root cause.
We’ll share an update as soon as we have more information.