Update - We are continuing to monitor for any further issues.
Mar 25, 2026 - 16:24 UTC
Monitoring - A fix has been put in place and the builder should be operating as normal.

IMPORTANT: if you do experience the same issue as before, please create a new chat to overcome this.

Apologies for the inconvenience, the upgrade is a big step for us and will make everything much smoother and more reliable. If you experience any issues please report them to us so we can resolve them quickly for you.

Thank you!

- Subbly's Engineering Team

Mar 25, 2026 - 16:24 UTC
Identified - We recently rolled out a major upgrade to the AI Builder, and this issue appeared following that update.

The issue has been identified, and our team is actively working on implementing a fix.

Mar 25, 2026 - 14:47 UTC
Core Subbly Services Operational
90 days ago
99.99 % uptime
Today
Admin Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.98 % uptime
Today
Billing Engine Operational
90 days ago
99.99 % uptime
Today
Legacy API, Feeds, Webhooks Operational
90 days ago
99.99 % uptime
Today
Automations & Jobs Operational
90 days ago
100.0 % uptime
Today
Emails & Communication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
AI Website Builder & Hosting Partial Outage
90 days ago
99.97 % uptime
Today
LLM API Provider Partial Outage
Website Builder Operational
90 days ago
99.95 % uptime
Today
Website Hosting Operational
90 days ago
100.0 % uptime
Today
Critical Service Providers Operational
Stripe API Operational
Twilio SMS Operational
Customer Support Operational
Legacy Website Builder & Hosting Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Core Services Uptime
Fetching
Core Services Response Time
Fetching
Website Builder & Hosting Uptime
Fetching
API
Fetching
Mar 25, 2026

Unresolved incident: AI Builder preview and chat degraded performance.

Mar 24, 2026
Resolved - The issue with the AI Builder preview not loading has now been resolved. Everything should be functioning as expected.
Mar 24, 12:17 UTC
Investigating - We are currently experiencing an issue where the AI Builder preview may appear offline or fail to load.

Our team is aware of the issue and actively working on identifying the cause and resolving it as quickly as possible.

We’ll share an update as soon as we have more information.

Mar 24, 12:12 UTC
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Resolved - The issue with the AI Builder not loading has been fully resolved. Everything should now be working as expected. Thank you for your patience.
Mar 19, 09:00 UTC
Investigating - We’re currently investigating an issue where the AI Builder may not open or load as expected for some users.

Our team is actively looking into this and working on identifying the root cause.

We’ll share an update as soon as we have more information.

Thank you for your patience.

Mar 19, 08:30 UTC
Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.