Resolved -
Our 3rd party vendor has updated their incident marking it as now resolved. We have confirmed that our chat support system is fully operational and our technical support engineers are available there. We will mark this incident as resolved as well.
Again we apologize for the inconvenience this has caused, and appreciate your understanding.
Jan 9, 22:23 UTC
Monitoring -
Our 3rd party system has updated their incident saying a fix has been implemented. Sigma support team has noticed that the chat application is currently online and our Support Engineers are online but we will continue monitoring for any up new development.
Jan 9, 21:18 UTC
Investigating -
We are continuing to investigate this issue.
Jan 9, 21:15 UTC
Monitoring -
Our 3rd party system has updated their incident saying a fix has been implemented. Sigma support team has noticed that the chat application is currently online and our Support Engineers are online but we will continue monitoring for any up new development.
Jan 9, 21:12 UTC
If you have an urgent request that requires immediate attention while this outage is ongoing, please go to https://support.sigmacomputing.com and press "Submit a Request" to submit a ticket. Expect response times being slower than usual.
We apologize for this inconvenience and will update this page as the situation develops.
Jan 9, 20:33 UTC
Resolved -
This incident has been resolved. The queued tasks should start recovering automatically
Jan 5, 23:33 UTC
Monitoring -
A fix has been implemented and we are monitoring the results
Jan 5, 23:13 UTC
Investigating -
We are currently investigating an issue affecting scheduled exports, materializations, and warehouse view updates on AWS US
Jan 5, 21:38 UTC