Minor Issue with app - League Time Showing Incorrectly the App
Identified - The Tech Team has identified the issue and created a fix. Some devices have incorrect times being displayed. We will deploy another app release to correct this issue which should be available for download tomorrow. We apologize for the inconvenience.
Mar 26, 2026 - 19:25 CDT
Uptime over the past 90 days. View historical uptime.
Scorekeeper Operational
90 days ago
99.86 % uptime
Today
Member Services (Pool League) Operational
90 days ago
99.84 % uptime
Today
League Websites Operational
90 days ago
100.0 % uptime
Today
Accounts/Join Operational
90 days ago
100.0 % uptime
Today
poolplayers.com Operational
90 days ago
100.0 % uptime
Today
Franchise Services Operational
90 days ago
99.94 % uptime
Today
Nexus Operational
90 days ago
99.83 % uptime
Today
Resource Library Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
AWS S3 Operational
AWS Elastic Beanstalk Operational
AWS Elasticache Operational
Stripe Payments Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 27, 2026
Server Maintenance Friday (tomorrow) 3/27 4-5 am CDT
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 CDT
Scheduled - Server will be down while we apply a security patch and restart
Mar 26, 15:12 CDT
Mar 26, 2026

Unresolved incident: Minor Issue with app - League Time Showing Incorrectly the App.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
Services/Nexus Release Sunday March 22 - 6:00 AM CDT
Completed - The scheduled maintenance has been completed.
Mar 22, 06:29 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 CDT
Scheduled - System will be down for approximately 30 minutes while we apply a security patch.
Mar 20, 15:21 CDT
Mar 21, 2026

No incidents reported.

Mar 20, 2026
Error When Accessing HL's in Nexus - This issue also effects Tournaments with a specific HL assigned to the tournament
Resolved - The Tech Team ate their Wheaties this morning! This issue has been resolved. Have a great weekend!
Mar 20, 11:31 CDT
Investigating - We have identified that there is an issue with opening/accessing HL's in Nexus. This issue does effect any Tournament that has a specific HL assigned for that event. The Tech Team is aware and a ticket has been created to fix this issue. We apologize for any inconvenience.
Mar 20, 11:13 CDT
Mar 19, 2026
Continued! - Spring Singles Regionals score crunch Thursday March 19 – 8 am CDT
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 08:41 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 08:00 CDT
Scheduled - We will be crunching in the REMAINING Spring Singles Regionals scores and Nexus will be unavailable during this time. We will let you know when the process is complete.
Mar 18, 11:10 CDT
Mar 18, 2026
Spring Singles Regionals score crunch Wednesday March 18 – 7 am CDT
Completed - The scheduled maintenance has been completed.
Mar 18, 09:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 CDT
Scheduled - We will be crunching in the Spring Singles Regionals scores and Nexus will be unavailable during this time. We will let you know when the process is complete.
Mar 16, 11:24 CDT
Mar 17, 2026

No incidents reported.

Mar 16, 2026
Nexus / Scorekeeper / Member Services down.
Postmortem - Read details
Mar 17, 16:49 CDT
Resolved - The "fix" we pushed out did not correct the performance issue. This issue was introduced with the new version of Scorekeeper that we released to Android users today. We had around 80k Android users update to version 1.14.44 and they were causing performance issues for everyone. We halted the rollout of this version of Scorekeeper and we blocked all the requests from this newest version. This relieved the pressure so that anyone still rocking the previous version, 1.14.43, will be able to keep score.

The blocked apps will only apply to Android users who's app updated today. We'll publish a new version tonight or tomorrow that will allow those 80k users to update again to a rebranded version of the previous app. So v1.14.43 and v1.14.45 will be the same release, we're just re-releasing it so the 80k users can use their apps again.

iOS users were unaffected by this because the iOS update has not been approved yet, so it wasn't deployed.
Mar 16, 20:02 CDT
Update - We are continuing to work on a fix for this issue.
Mar 16, 19:15 CDT
Identified - We have identified the cause and are working on a solution.
Mar 16, 18:33 CDT
Update - We are continuing to investigate this issue.
Mar 16, 18:22 CDT
Update - We are continuing to investigate this issue.
Mar 16, 18:01 CDT
Investigating - We are currently investigating this issue.
Mar 16, 17:39 CDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

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