EU - Performance Degraded
Update - NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.com
Mar 04, 2026 - 16:56 CST
Update - We've completed maintenance and will continue to monitor. Thank you for your patience.
Mar 04, 2026 - 16:56 CST
Update - We will be performing maintenance in this region to bring online additional capacity for our Agent services. As part of this work, we need to restart all Agent endpoints at the conclusion of the maintenance. Ninja Agents will disconnect and reconnect automatically during this restart, and any data local agent collected during the disruption will be stored locally and resent when the agent reconnects to our servers. We will continue to provide updates accordingly. Thank You
Mar 04, 2026 - 14:05 CST
Update - NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.com
Mar 03, 2026 - 01:00 CST
Monitoring - We've completed maintenance and will continue to monitor. Thank you for your patience.
Mar 02, 2026 - 20:42 CST
Update - We are currently verifying the results of this maintenance. We continue to monitor the situation in the region accordingly. thank you.
Mar 02, 2026 - 18:02 CST
Update - We are continuing the final phases and validating the changes made with this maintenance. We will continue to provide updates accordingly. Thank you.
Mar 02, 2026 - 16:07 CST
Update - The Maintenance is still in progress. We will send continued updates on progress and upon completion. Thank you.
Mar 02, 2026 - 15:18 CST
Update - In response to the evolving situation, we are performing maintenance on our database backend systems that support our Agent Reporting Services. As we perform that maintenance, Agents will be disconnected for approximately 10 mins and will automatically reconnect at the end of the maintenance. As a reminder, your data is locally saved during this time and all data will be sent once your connection is reestablished.

These changes are one part of overall improvements we are making to address the current stability issues in the region. Thank you for your continued patience. We will update you again soon.
Mar 02, 2026 - 13:55 CST
Update - We have temporarily disabled Full Text Search in our Ticketing service. We don't believe this to be root cause, but is contributing to increased load on the database. We plan to re-enable after we continuing working to mitigate the broader stability issues.
Mar 02, 2026 - 05:56 CST
Update - We are seeing Ninja Remote metrics indicate the service is returning to a healthy state, however we are continuing to experience page load timeouts and intermittent delays in the UI. We are working on stabilizing these components currently.
Mar 02, 2026 - 04:35 CST
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 03:10 CST
Investigating - NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.

Thank you for your patience.
Mar 02, 2026 - 02:08 CST
Uptime over the past 90 days. View historical uptime.
United States (US) Operational
90 days ago
100.0 % uptime
Today
Europe (EU) Degraded Performance
90 days ago
99.91 % uptime
Today
Australia (OC) Operational
90 days ago
99.92 % uptime
Today
Canada (CA) Operational
90 days ago
100.0 % uptime
Today
United States (US2) Operational
90 days ago
100.0 % uptime
Today
Federal (Moderate) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 7, 2026

No incidents reported today.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Infrastructure Maintenance - US
Completed - The scheduled maintenance has been completed.
Mar 5, 03:06 CST
Verifying - Verification is currently underway for the maintenance items.
Mar 5, 02:57 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 01:06 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 3, 12:05 CST
Mar 4, 2026

Unresolved incident: EU - Performance Degraded.

Mar 3, 2026
Mar 2, 2026
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
EU - Ninja Remote and UI/Page Load timeouts due to performance degradation
Resolved - We will publish a post-mortem in the coming days detailing the issues and our remediation steps.
Feb 27, 16:46 CST
Update - We are continuing to monitor for any further issues.
Feb 27, 08:24 CST
Update - We are continuing to monitor for any further issues.
Feb 27, 03:34 CST
Update - We are continuing to monitor for any further issues.
Feb 26, 18:06 CST
Update - We are continuing to monitor for any further issues.
Feb 26, 11:09 CST
Update - We are continuing to monitor for any further issues.
Feb 26, 09:23 CST
Update - We are continuing to monitor for any further issues.
Feb 26, 07:49 CST
Update - We are continuing to monitor for any further issues.
Feb 26, 06:29 CST
Update - We are continuing to monitor for any further issues.
Feb 26, 05:02 CST
Update - We are continuing to closely monitor the environment this morning as customers come online. As of right now current metrics indicate services are operating within expected performance ranges. We will continue to monitor this throughout the day and provide updates periodically should any potential impact be expected.
Feb 26, 03:09 CST
Monitoring - Update – EU Instance Performance Degradation

We are continuing to investigate performance degradation affecting portions of our EU region.

Currently Impacted Services:
RMM/Endpoint Management, Ticketing/PSA, Reporting, Patching, Mobile App, Custom Fields, Documentation, NMS, Web Portal, and Reporting may experience intermittent performance degradation.

Services Operating Normally:
NinjaRemote, MDM, Backup, CrowdStrike and SentinelOne integrations, File Transfer Service (FTS), and Realtime Tools remain fully operational.

Overall performance has shown steady improvements following adjustments made earlier this week.

Our engineering team will continue active monitoring and investigation to determine the root cause and will provide an update once that is available
Feb 25, 18:48 CST
Update - We are continuing to investigate this issue.
Feb 25, 11:16 CST
Update - We are continuing to investigate this issue.
Feb 25, 10:01 CST
Update - We are continuing to investigate this issue.
Feb 25, 09:02 CST
Update - We are continuing to investigate this issue.
Feb 25, 06:53 CST
Update - We have addressed the performance issues affecting Ninja Remote, and are seeing healthy throughput and internal testing has confirmed consistent connections over the last few minutes.
Feb 25, 06:19 CST
Update - We are continuing to triage and debug the issue. There is continued impact to the NinjaOne console and Ninja Remote at this time.
Feb 25, 04:50 CST
Investigating - We are encountering DB load once again on several backend databases. We are actively triaging to bring stability to the environment. Some customers are experiencing delays in page load times or timeouts when using Ninja Remote.
Feb 25, 03:13 CST
Update - We are continuing to monitor the environment and out of an abundance of caution are leaving the Status Page incident open. At this time monitoring indicates no known performance bottlenecks or other unhealthy signal. There is planned maintenance this evening, and additional fixes and tuning will be performed during this period to reduce customer impact.
Feb 24, 10:56 CST
Monitoring - We are seeing stable performance metrics at the moment. We are continuing to monitor the environment before considering this resolved.
Feb 24, 07:45 CST
Update - We are seeing a positive improvement in overall performance, however we are continuing to debug a handful of load issues as we work to stabilize the environment.
Feb 24, 06:39 CST
Update - We are currently experiencing extremely high load on several backend databases. We are actively working to relieve the pressure and restore services.
Feb 24, 05:28 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 05:22 CST
Update - We are continuing to investigate this issue.
Feb 24, 04:38 CST
Update - We are continuing to investigate this issue.
Feb 24, 03:48 CST
Investigating - NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.

Thank you for your patience.
Feb 24, 02:15 CST
Feb 26, 2026
Infrastructure Maintenance - US
Completed - The scheduled maintenance has been completed.
Feb 26, 06:37 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 26, 06:32 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 05:18 CST
Scheduled - Infrastructure Maintenance - US
Feb 26, 03:10 CST
Infrastructure Maintenance - US2
Completed - The scheduled maintenance has been completed.
Feb 26, 05:18 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 26, 05:05 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 03:32 CST
Scheduled - Infrastructure Maintenance - US2
Feb 26, 03:09 CST
Feb 25, 2026
Ninja Remote Intermittent Connections issues - Federal
Resolved - This incident has been resolved.
Feb 25, 19:56 CST
Update - A fix has been implemented and we are monitoring the results.
Feb 25, 17:25 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 17:23 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 25, 17:03 CST
Investigating - Some clients are experiencing Intermittent issues with establishing NinjaRemote connections due to their Agent Offline status. We are investigating the cause of this issue and wil report back soon.
Feb 25, 16:18 CST
Release 12.0.30 - OC
Completed - The scheduled maintenance has been completed.
Feb 25, 13:46 CST
Update - We are continuing to verify the maintenance items.
Feb 25, 12:31 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 25, 11:26 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 25, 10:44 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 08:58 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 23, 11:06 CST
Release 12.0.30 - US2
Completed - The scheduled maintenance has been completed.
Feb 25, 03:45 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 25, 02:40 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 25, 01:47 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 25, 00:40 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 23:36 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 22:19 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:21 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 23, 11:05 CST
Release 12.0.30 - CA
Completed - The scheduled maintenance has been completed.
Feb 25, 01:21 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 25, 00:40 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 23:36 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 22:19 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:21 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 23, 11:04 CST
Feb 24, 2026
Infrastructure Maintenance - EU
Completed - The scheduled maintenance has been completed.
Feb 24, 17:59 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 24, 16:54 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 16:28 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 15:27 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 14:13 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 20, 11:52 CST
Infrastructure Maintenance - OC
Completed - The scheduled maintenance has been completed.
Feb 24, 11:15 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 24, 10:42 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 09:17 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 23, 10:28 CST
Infrastructure Maintenance - CA/US/US2
Completed - The scheduled maintenance has been completed.
Feb 24, 05:39 CST
Update - We are continuing to verify the maintenance items.
Feb 24, 05:30 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 24, 05:29 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 03:31 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 20, 11:50 CST
Feb 23, 2026
Service Issue - Performance Degraded
Resolved - This incident has been resolved.
Feb 23, 11:34 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 10:45 CST
Update - We are continuing to work on a fix for this issue.
Feb 23, 10:35 CST
Update - We are continuing to work on a fix for this issue.
Feb 23, 10:12 CST
Update - We are continuing to work on a fix for this issue.
Feb 23, 06:06 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 01:49 CST
Investigating - NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.

Thank you for your patience.
Feb 23, 01:17 CST
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

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