Resolved -
This incident has been resolved.
Jan 11, 06:21 EST
Update -
Root cause of the issue has been identified and the team continues to take steps to mitigate. Next update in 1 hour or sooner as information becomes available.
Jan 11, 06:03 EST
Identified -
Some customers may experience issues creating or modifying new call routing configurations. Existing call flows and configurations continue to work normally. Our engineering team has identified the issue and mitigation steps are being implemented. Next update top of the hour.
Jan 11, 05:36 EST
Resolved -
Genesys Cloud service teams identified an issue impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Customers needing a formal RCA should open a case where it will be attached. Impact period was 06:37GMT-07:46GMT.
Jan 9, 02:58 EST