Investigating - We are looking into reports of decreased proxy speeds impacting certain ISP proxies in Brazil. While connectivity is still available, the throughput on the affected endpoints may be below normal levels. We are actively working to restore standard performance and will provide additional updates as we gather more information. July 3, 2026 03:03
Investigating - We are actively collaborating with our upstream provider to restore normal proxy speeds for impacted ISP endpoints in Brazil. While connectivity is still available, some endpoints may continue to experience reduced throughput. Our investigation is ongoing, and we will provide further updates as we gather more information. July 3, 2026 20:18
Investigating - We are investigating a connectivity issue affecting some ISP proxy endpoints in Asia (Thailand and Taiwan), which began at approximately 02:16 UTC on 3 July. Customers affected may be unable to connect on the impacted endpoints. We are collaborating with our upstream provider to restore service and will provide further updates as we receive more information. July 3, 2026 02:59
Resolved - The connectivity issue impacting some ISP proxy endpoints in Asia (Thailand and Taiwan) has been resolved. The affected endpoints recovered around 12:28 UTC on 3 July and have remained stable since. Normal service has been restored; thank you for your patience. July 3, 2026 20:02
Investigating - Update: this issue now also impacts some ISP proxies in Bulgaria, alongside Romania. Customers in these areas may experience difficulties connecting to affected endpoints. We are actively collaborating with our upstream provider to restore service and will provide additional updates as more information becomes available. July 1, 2026 10:04
Investigating - We are experiencing unexpected downtime with our ISP proxies in Romania. Location: Romania Detected: 2026-07-01 08:05 UTC Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for the inconvenience this may cause and appreciate your understanding. July 1, 2026 09:19
Resolved - Connectivity to the affected ISP proxy endpoints in Bulgaria and Romania was restored at approximately 10:54 UTC on 1 July, and service has remained stable since. Thank you for your patience. July 1, 2026 14:05
Identified - The cause of reduced speeds and increased latency on some ISP proxy endpoints in parts of Europe — affecting Spain, Bulgaria, Austria, Germany, Switzerland, and Poland — has been identified as a performance issue with our upstream network provider, who is currently working on a resolution. Connectivity to these endpoints remains operational, and other regions and product lines are not affected. We will provide further updates as we receive more information. June 28, 2026 16:50
Resolved - This incident has been resolved. Speeds and latency on the affected European ISP proxy ranges (Spain, Bulgaria, Austria, Germany, Switzerland, and Poland) have returned to normal. Thank you for your patience. June 29, 2026 05:50