Issues with Segmenting

» View Event Details | Created Fri, 01 May 2026 14:59:00 +0000

Resolved

Our Engineering team has resolved the issue with Segmentation and sending of new Campaigns. Thank you for your patience.

Update

We're seeing improvements with Segmentation and sending of new Campaigns. Any Campaigns currently stuck in a "processing" status will be retried automatically. Thank you for your patience.

Investigating

We are currently aware of and investigating an issue with Segmenting in the Audience Segment builder as well as the Email Campaign and SMS builders. This may affect scheduled Campaigns as well. Our Engineering team is working on a resolution and we will provide further updates as they become available.

Exports stuck and/or failing to complete

» View Event Details | Created Thu, 30 Apr 2026 15:11:00 +0000

Resolved

Issues affecting stuck Exports have been resolved. Thank you for your patience in this matter.

Update

Our Engineering team has made an update to a subset of exports that had failed but not had their processing status updated in-app, causing them to reflect as pending. Affected exports have been moved to a Failed status. Please create a new export to proceed.

We believe the root cause of the issue to be identified and fixed, but we're still monitoring the situation and will officially update when ready.

Update

Engineers are continuing to work to resolve an issue with a subset of exports failing and appearing stuck processing in-app. Please note that stuck jobs will soon reflect as cancelled, at which point you will need to create a new export.

As a workaround, segmenting an audience by email subscription status (subscribed, non-subscribed, unsubscribed, cleaned) and exporting from segmented views has shown success.

Segmenting and Campaign Builder Checklist Issues

» View Event Details | Created Tue, 28 Apr 2026 15:50:00 +0000

Resolved

Our Engineering team has resolved the issue with Segmentation and sending of new Campaigns. Thank you for your patience.

Update

We're seeing improvements with Segmentation and sending of new Campaigns. Any Campaigns stuck in a processing status due to a queue backlog will be retried automatically.

Update

We've identified the source of the issue causing Segmenting to fail when sending Campaigns and are still working on a resolution. Thank you for your continued patience while we resolve this matter.

eepUrl Shortening Issues

» View Event Details | Created Mon, 27 Apr 2026 11:54:00 +0000

Resolved

Our team has resolved the issue with eepUrls and all affected URLs are now fixed. Thank you for your patience.

Investigating

We are currently aware of and investigating an issue with eepurl shortening. Our Engineering team is working on a resolution and we will provide further updates as they become available. Please use the full link to the Campaign for the time being.