Instructure Status

Canvas Data 2 and Beta are available, Test continues to be under maintenance.

Update - Canvas Data 2 and Beta should now be available for all customers. Canvas Test remains under maintenance.

As more information becomes available we will update here.
May 04, 2026 - 11:11 MDT

Update - Canvas Data 2 should now be available for all customers.

Canvas Beta & Test remain under maintenance.

As more information becomes available we will update here.
May 03, 2026 - 19:24 MDT

Update - Our team reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during re-authorization. These are valid Instructure created keys and users should continue the authorization process. Please read the blog Application Key Timestamp Notice for more information. (https://community.instructure.com/en/discussion/665983/application-key-timestamp-notice)

We are continuing to review the issue and will provide updates here as more information becomes available.

Thank you for your patience.
May 02, 2026 - 12:53 MDT

Update - Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance.
As more information becomes available we will update here.
May 01, 2026 - 11:47 MDT

Update - Our investigation continues and Canvas Data 2 and Canvas Beta remain under maintenance.
As more information becomes available we will update here.
May 01, 2026 - 08:09 MDT

Investigating - Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality.

We are continuing to review the issue and will provide updates here as more information becomes available.

Thank you for your patience.
Apr 30, 2026 - 17:06 MDT

Confirmed Security Incident

Update - We are providing an update on the security incident we advised you of yesterday. While our investigation continues alongside our outside forensics experts, at this stage we believe the incident has been contained.

Here are the steps we have taken since we became aware of the incident. We have:
- Revoked privileged credentials and access tokens associated with affected systems
- Deployed patches to enhance system security
- Out of an abundance of caution, we rotated certain keys, even though there is no evidence they were misused
- Implemented increased monitoring across all platforms

While we continue actively investigating, thus far, indications are that the information involved consists of certain identifying information of users at affected institutions, such as names, email addresses, and student ID numbers, as well as messages among users. At this time, we have found no evidence that passwords, dates of birth, government identifiers, or financial information were involved. If that changes, we will notify any impacted institutions.

Thank you for your patience as we work to resolve this matter. We sincerely regret any inconvenience or concern this may cause. We will continue to keep you apprised as our investigation progresses. For up-to-date information on specific systems, please continue to visit our status page.

Steve Proud
Chief Information Security Officer
May 02, 2026 - 12:46 MDT

Investigating - Instructure recently experienced a cybersecurity incident perpetrated by a criminal threat actor. We are actively investigating this incident with the help of outside forensics experts. We are working quickly to understand the extent of the incident and actively taking steps to minimize its impact. Maintaining your trust is our highest priority, and we are committed to transparency throughout this process. We will provide new information as it is confirmed.

Steve Proud
Chief Information Security Officer
May 01, 2026 - 16:30 MDT

Uptime over the past 90 days. View historical uptime.

Instructure Operational

Canvas Operational

Canvas LMS Operational

Canvas Catalog Operational

Canvas Commons Operational

Canvas Credentials Operational

Canvas Data 2 Operational

Canvas Mobile Operational

Canvas Studio Operational

Canvas Portfolio Operational

Student ePortfolios Operational

Student Pathways Operational

SIS Platform Operational

90 days ago

100.0 % uptime

Today

SIStemic Operational

90 days ago

100.0 % uptime

Today

DataSync Operational

90 days ago

100.0 % uptime

Today

Elevate Operational

Elevate Data Quality Operational

Elevate Data Sync Operational

Elevate Standards Alignment Operational

Impact Operational

Learn Platform Operational

Mastery Operational

Mastery Connect Operational

Item Bank Operational

Online Testing Operational

Support Tools Operational

Support: Phones/Chat Operational

Support: Webform/email Operational

AWS Region Operational

ca-central-1 Operational

eu-central-1 Operational

eu-west-1 Operational

us-east-1 Operational

us-west-2 Operational

ap-southeast-1 Operational

ap-southeast-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 5, 2026

No incidents reported today.

May 4, 2026

Canvas: Developer Keys page does not load contents

Resolved - This incident has been resolved.
May 4, 21:01 MDT

Investigating - We are currently investigating this issue.
May 4, 20:01 MDT

Some Users May Encounter Errors When Accessing Canvas

Resolved - This incident has been resolved. If you are still seeing page errors, please clear your browser cookies and cache.
May 4, 18:09 MDT

Investigating - We are currently investigating this issue.
May 4, 17:33 MDT

We are currently investigating reports of intermittent failures within the DocViewer conversion engine

Resolved - This incident has been resolved.
May 4, 17:41 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 17:36 MDT

Investigating - We are currently investigating this issue.
May 4, 16:54 MDT

Some users may experience slowness when accessing Canvas.

Resolved - This incident has been resolved.
May 4, 09:35 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 07:57 MDT

Investigating - We are currently investigating this issue.
May 4, 07:45 MDT

May 3, 2026

May 2, 2026

Unresolved incident: Confirmed Security Incident.

May 1, 2026

Apr 30, 2026

Apr 29, 2026

No incidents reported.

Apr 28, 2026

Canvas Data 2 is showing latency in pulling weblog data

Resolved - This incident has been resolved. Our engineers are in the process of restoring the weblog data that was missed during the incident, but new weblogs are updating normally again.
Apr 28, 21:26 MDT

Identified - The issue has been identified and a fix is being implemented.
Apr 28, 20:54 MDT

Investigating - We are currently investigating this issue.
Apr 28, 20:14 MDT

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users

Resolved - This incident has been resolved.
Apr 24, 07:26 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 03:25 MDT

Identified - The issue has been identified and a fix is being implemented.
Apr 24, 03:03 MDT

Investigating - We are currently investigating this issue.
Apr 24, 01:33 MDT

Apr 23, 2026

Some users may experience error messages when grading Classic Quizzes

Resolved - This incident has been resolved.
Apr 23, 00:17 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 00:10 MDT

Update - We are continuing to work on a fix for this issue.
Apr 23, 00:07 MDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 23:54 MDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 23:41 MDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 23:28 MDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 23:15 MDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 23:02 MDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 22:52 MDT

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 22:39 MDT

Investigating - We are currently investigating this issue.
Apr 22, 22:22 MDT

Apr 22, 2026

Some users in the IAD region who are using a trust instance are unable to log into Canvas.

Resolved - This incident has been resolved.
Apr 22, 21:13 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 21:07 MDT

Update - We are continuing to investigate this issue.
Apr 22, 20:59 MDT

Update - We are continuing to investigate this issue.
Apr 22, 20:32 MDT

Update - We are continuing to investigate this issue.
Apr 22, 19:39 MDT

Update - We are continuing to investigate this issue.
Apr 22, 19:15 MDT

Update - We are continuing to investigate this issue.
Apr 22, 18:48 MDT

Update - We are continuing to investigate this issue.
Apr 22, 18:14 MDT

Update - We are continuing to investigate this issue.
Apr 22, 17:45 MDT

Investigating - We are currently investigating this issue.
Apr 22, 17:22 MDT

Some users may experience errors when accessing Canvas Career.

Resolved - This incident has been resolved.
Apr 22, 08:46 MDT

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 07:23 MDT

Investigating - We are currently investigating this issue.
Apr 22, 07:11 MDT

Apr 21, 2026

Some Users May Encounter Sporadic Errors When Logging into Canvas.

Resolved - This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.
Apr 21, 19:26 MDT

Monitoring - A fix has been implemented and we are monitoring the results. If users are still seeing these errors, clearing browser cache and cookies may resolve the behavior.
Apr 21, 19:22 MDT

Update - We are continuing to investigate this issue.
Apr 21, 19:05 MDT

Update - If you see these errors in a regular browser, clearing cache and cookies may resolve them.
Apr 21, 19:04 MDT

Investigating - We are currently investigating this issue, and have seen increased reports from users accessing via Respondus.
Apr 21, 17:42 MDT

Some users may be experiencing slowness or timeout errors when accessing Canvas. Currently it appears to be affecting users that cross-domain multiple canvas instances together.

Resolved - This incident has been resolved.
Apr 21, 11:33 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 11:26 MDT

Update - We are continuing to work on a fix for this issue.
Apr 21, 11:12 MDT

Identified - The issue has been identified and a fix is being implemented.
Apr 21, 11:11 MDT

Related

Past Incidents