Active Incident

Updated a few seconds ago

Real-time system status and incident updates for Huwise. You'll find current service availability and any ongoing issues affecting our platform. Availability may depend on your hosting location. You can find it in your backoffice, below the left menu (EU-1, ME-2, etc).
Huwise services unavailable in EU-1 regionOperational

Incident Status

Operational

Components

Data consumption, Portal interface, Data processing, Portal administration, Analytics

Locations

EU-1


March 20, 2026 11:20AM CET
March 20, 2026 10:20AM UTC
MONITORING

Some client portals in the EU-1 region were unreachable between 11:16 and 11:24. Our team has identified the cause, and services have been restored and are now back to normal.

March 19, 2026 5:06PM CET
March 19, 2026 4:06PM UTC
RESOLVED

The services are back to normal.

March 19, 2026 4:44PM CET
March 19, 2026 3:44PM UTC
INVESTIGATING

Some client portals are unavailable in EU-1 region.

Authentication




Operational

Knowledge resources




Operational

Notifications




Operational

Data consumption




Operational

Portal interface




Operational

Data processing




Operational

Portal administration




Operational

Analytics




Operational

0

Upcoming Maintenances

4

Incidents Last 30 Days

0

Maintenances Last 30 Days

History (Last 30 days)

Huwise services unavailable in AP-1 regionService Disruption

Incident Status

Service Disruption


Components

Data consumption, Portal interface, Data processing, Portal administration, Analytics


Locations

AP-1



March 6, 2026 12:55PM CET
March 6, 2026 11:55AM UTC
RESOLVED

Update : Services hosted in the AP-1 zone have been fully restored. We have identified and successfully blocked the illegitimate traffic.

March 6, 2026 12:16PM CET
March 6, 2026 11:16AM UTC
INVESTIGATING

We are currently investigating an incident affecting the AP-1 zone. Services hosted in this zone may be unavailable. Our engineering teams are actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide further updates as soon as more information becomes available.
Dataset preview and resource edition are not workingService Disruption

Incident Status

Service Disruption


Components

Portal administration


Locations

EU-1



March 5, 2026 6:39PM CET
March 5, 2026 5:39PM UTC
RESOLVED

It's working again. We are monitoring the situation closely.

March 5, 2026 10:30AM CET
March 5, 2026 9:30AM UTC
INVESTIGATING

It is not possible to preview a dataset. Ressources could not be edited
Huwise services unavailable in ME-2 regionService Disruption

Incident Status

Service Disruption


Components

Data consumption, Portal interface, Data processing, Portal administration, Analytics


Locations

ME-2



March 2, 2026 4:08PM CET
March 2, 2026 3:08PM UTC
RESOLVED

Due to the complete unavailability of our provider infrastructure in the region, we launched our disaster recovery plan to recover impacted customer instances in another region. Service is back for impacted customers.

March 1, 2026 5:20PM CET
March 1, 2026 4:20PM UTC
IDENTIFIED

Our infrastructure provider is currently working at recovering the affected resources. We will get back to you as we get more information.

March 1, 2026 3:15PM CET
March 1, 2026 2:15PM UTC
IDENTIFIED

Due to a major power outage in one of the facilities of our cloud infrastructure provider, the services operated by Huwise in the region are facing major connectivity issues.