All Systems Operational

💬 Live Chat Operational
📞 Meet Operational
📧 Email Operational
🤖 AI ALF Operational
⚡️ Add-ons Operational
🔁 Integration Operational
🗂️ Contacts Operational
🧑‍💻 Customer Support Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade May 24, 2026 04:00-05:00 KST

To enhance service stability and security, we will be performing the main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, May 23, 2026 EDT / Sunday, May 24, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 1 hour

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: maintenance-notice-May-24-en
한국어: maintenance-notice-May-24-ko
日本語: maintenance-notice-May-24-ja

If you have any questions regarding this notice, please contact us via Channel.io.
Posted on Apr 24, 2026 - 11:55 KST
May 1, 2026

No incidents reported today.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026
Temporary issue detected with AI ALF Statistics feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: April 24, 2026 15:00 ~ April 27, 2026 23:50 (KST) (approximately 3 days 8 hours 50 minutes)
- Affected Scope: Channels provided with the renewed ALF analytics feature
- Cause: Data from some periods was omitted from aggregation, resulting in inaccurate results being displayed
- Resolution: Aggregation has been corrected to include all previously omitted data from the affected periods.
Apr 27, 23:45 KST
Investigating - Temporary issue has been detected with AI ALF Statistics feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 24, 15:00 KST
Apr 26, 2026
[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade Preparation
Completed - The scheduled maintenance has been completed.
Apr 26, 04:19 KST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 04:00 KST
Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 11:56 KST
Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 11:55 KST
Scheduled - To enhance service stability and security, we will be performing preparatory work for our main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, April 25, 2026 EDT / Sunday, April 26, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 30 minutes

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: maintenance-notice-April-26-en
한국어: maintenance-notice-April-26-ko
日本語: maintenance-notice-April-26-ja

If you have any questions regarding this notice, please contact us via Channel.io.
Mar 26, 14:52 KST
Apr 25, 2026

No incidents reported.

Apr 24, 2026
Service Partially Unavailable
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST)
-Affected Scope: Users who launched the Android app while in a logged-out state.
-Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in.
-Resolution: Reverted the server to its previous state and updated the Android app.
-Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.
Apr 24, 11:11 KST
Investigating - We are currently experiencing a temporary issue with the Channel Talk service.
We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible.
We sincerely apologize for any inconvenience this may cause.
Apr 24, 09:39 KST
Apr 23, 2026
Temporary issue detected with AI ALF feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: April 22, 2026 21:30 ~ April 23, 2026 12:00 (KST) (approximately 14 hours 30 minutes)
- Affected Scope: User chats newly created during the incident in which tasks were triggered
- Cause: A temporary disruption occurred after a change in a specific processing logic of the system
- Resolution: The affected logic has been rolled back, and internal inspection procedures have been strengthened to prevent recurrence.

We will continue to strengthen monitoring to prevent similar issues from occurring again.
Apr 23, 12:29 KST
Investigating - Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 23, 11:23 KST
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026
Temporary issue detected with AI ALF feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
- Affected Scope: All channels
1) Some real-time chat responses were delayed compared to usual
2) The ALF Preview feature was temporarily not functioning properly
- Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
- Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.
Apr 20, 11:36 KST
Investigating - Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 20, 11:11 KST
Temporary issue detected with Customer Support (Inbox)
Resolved - We would like to inform you of an issue where the unread message count in the inbox was inconsistent and inbox loading was slower than usual. All necessary actions have been completed, and the service is now operating normally.

- Incident Details:
1) The “unread message count” displayed on the right side of the inbox did not match the actual number
2) Loading speed of the inbox list was slower than usual
- Incident Time: April 20, 2026 09:55 ~ 10:39 (approximately 44 minutes)
- Cause: A temporary surge in load occurred in a specific segment of the server managing inbox data
- Resolution: The overloaded server segment was distributed to balance the load, and all systems have now been fully restored to normal operation.
Apr 20, 10:00 KST
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

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