Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Apr 16, 2026 - 14:24 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
May 05, 2026 - 13:47 EDT
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.
During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.
Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes. Posted on
Apr 30, 2026 - 15:44 EDT
Bandwidth will be performing maintenance in our Los Angeles data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Apr 21, 2026 - 12:35 EDT
Bandwidth will be performing maintenance in our Los Angeles data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Apr 21, 2026 - 12:37 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Apr 16, 2026 - 14:25 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Apr 16, 2026 - 14:26 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Apr 16, 2026 - 14:27 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:49 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:50 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:51 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:52 EDT
Resolved -
This incident has been resolved.
Apr 30, 11:57 EDT
Update -
Teams continue to observe expected messaging behaviors, and will continue to monitor for stability.
Apr 29, 13:02 EDT
Monitoring -
Teams are observing expected messaging behaviors, and will continue to monitor for stability.
Apr 28, 14:56 EDT
Update -
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
Apr 28, 13:52 EDT
Update -
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
Apr 28, 08:27 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected network behavior.
Apr 27, 15:59 EDT
Update -
Teams continue to investigate this incident.
Apr 27, 15:04 EDT
Update -
Teams continue to investigate this incident.
Apr 27, 11:55 EDT
Investigating -
Bandwidth teams are investigating an outbound messaging incident, where customers are experiencing unexpected 4452 error codes. Teams are working to restore expected messaging behavior.
Apr 27, 09:05 EDT
Resolved -
During this incident; inbound calls to German based numbers which were ported to the Bandwidth Universal Platform were failing to complete as expected. This incident has recovered and calls are processing as expected. Teams will monitor ensuring stability, however we consider this incident resolved.
Apr 30, 06:00 EDT
Completed -
The scheduled maintenance has been completed.
Apr 30, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 13, 10:22 EDT
Completed -
The scheduled maintenance has been completed.
Apr 29, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Apr 28, 10:54 EDT
Completed -
The scheduled maintenance has been completed.
Apr 28, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 05:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 17, 14:20 EDT
Resolved -
This incident has been resolved.
Apr 27, 11:52 EDT
Update -
We are continuing to monitor for stability.
Apr 25, 13:57 EDT
Monitoring -
Teams are observing expected calling behavior. We will monitor for prolonged stability.
Apr 24, 19:26 EDT
Update -
Teams continue to work to restore expected calling behavior.
Apr 24, 17:40 EDT
Identified -
The source of this incidnet has been identified by the impaired vender. They are working to restore expected calling behavior.
Apr 24, 14:24 EDT
Investigating -
Bandwidth teams are investigating an off net inbound calling incident impacting Alaska based numbers. Teams are working with the impaired vendor to restored expected call processing.
Apr 24, 12:55 EDT
Resolved -
This incident has been resolved.
Apr 23, 15:20 EDT
Monitoring -
Teams are observing expected portal behavior and will monitor for stability.
Apr 23, 13:44 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected portal behavior.
Apr 23, 13:20 EDT
Investigating -
Bandwidth teams are investigating an incident where campaign registrations made on the Bandwidth App are not processing as expected. Teams are working to restore expected processing behavior.
Apr 23, 09:22 EDT
Resolved -
This incident has been resolved.
Apr 23, 10:03 EDT
Update -
We are continuing to monitor for any further issues.
Apr 23, 09:23 EDT
Monitoring -
Teams are observing expected behavior and will continue to monitor.
Apr 22, 23:07 EDT
Update -
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 22, 22:04 EDT
Update -
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 22, 19:30 EDT
Update -
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 22, 16:28 EDT
Identified -
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Note: This incident does not impact emergency call routing.
Apr 22, 11:46 EDT
Investigating -
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior.
Note: This incident does not impact emergency call routing.
Apr 22, 11:26 EDT
Resolved -
This incident has been resolved.
Apr 23, 07:48 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected services.
Apr 23, 04:18 EDT
Investigating -
Teams are also investigating an incident impacting Insights on the Bandwidth App. Insights may fail to load or display properly.
Apr 23, 02:59 EDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 13, 10:21 EDT
Resolved -
For a brief period of time, some traffic transversing our ATL Data center may have encountered unexpected failures. Teams are observing expected network behavior and connectivity- resulting in this incident being resolved.
Apr 23, 01:29 EDT
Completed -
The scheduled maintenance has been completed.
Apr 22, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Apr 13, 15:12 EDT
Resolved -
For a brief period of time customers may have experienced a delay in outbound messaging and associated reports. Teams are observing expected network behavior and consider this incident resolved.
Apr 22, 03:43 EDT
Completed -
The scheduled maintenance has been completed.
Apr 22, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 16, 14:23 EDT
Resolved -
This incident has been resolved.
Apr 21, 22:28 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected portal behaviors.
Apr 21, 19:20 EDT
Investigating -
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
Apr 21, 17:44 EDT
Completed -
The scheduled maintenance has been completed.
Apr 21, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance, there will be an extended period of time when the Bandwidth Dashboard portal and API will not be accessible.
The following service impacts are expected during this window:
Complete Service Disruption (Time-out or error) EVS (911) Dashboard New E911 Orders Dash API (911) ES Lookups CNAM API services SIP Peer adds & updates
Queued Services (Delivery when maintenance has completed) E911 Provisioning E911 Orders
There will be no impact to emergency 911 call routing during this maintenance.
Apr 9, 11:35 EDT