Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational

United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
Hosted Signing Service - US Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
China Calling Services Operational
Inbound Calling- China Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Hosted Signing Service - France Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Integrations Operational
Zoom Operational
Cisco Webex Operational
Five9 Operational
Genesys Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Messaging Maintenance - Toll Free SMS May 6, 2026 23:00 - May 7, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Apr 16, 2026 - 14:24 EDT

Messaging Maintenance - Toll Free SMS May 7, 2026 23:00 - May 8, 2026 04:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on May 05, 2026 - 13:47 EDT

Bandwidth Dashboard Maintenance May 11, 2026 05:00-06:00 EDT

Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.

Posted on Apr 30, 2026 - 15:44 EDT

DLS Maintenance - Los Angeles Data Center May 12, 2026 00:00-04:00 EDT

Bandwidth will be performing maintenance in our Los Angeles data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Apr 21, 2026 - 12:35 EDT

DLS Maintenance - Los Angeles Data Center May 13, 2026 00:00-04:00 EDT

Bandwidth will be performing maintenance in our Los Angeles data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Apr 21, 2026 - 12:37 EDT

Messaging Maintenance - Toll Free SMS May 13, 2026 23:00 - May 14, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Apr 16, 2026 - 14:25 EDT

Messaging Maintenance - Toll Free SMS May 20, 2026 23:00 - May 21, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Apr 16, 2026 - 14:26 EDT

Messaging Maintenance - Toll Free SMS May 27, 2026 23:00 - May 28, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Apr 16, 2026 - 14:27 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jun 3, 2026 23:00 - Jun 4, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on May 05, 2026 - 13:49 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jun 10, 2026 23:00 - Jun 11, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on May 05, 2026 - 13:50 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jun 17, 2026 23:00 - Jun 18, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on May 05, 2026 - 13:51 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jun 24, 2026 23:00 - Jun 25, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on May 05, 2026 - 13:52 EDT
May 5, 2026

No incidents reported today.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Resolved - This incident has been resolved.
Apr 30, 11:57 EDT
Update - Teams continue to observe expected messaging behaviors, and will continue to monitor for stability.
Apr 29, 13:02 EDT
Monitoring - Teams are observing expected messaging behaviors, and will continue to monitor for stability.
Apr 28, 14:56 EDT
Update - Trams continue work to resolve this incident. Ongoing mitigation work is underway.
Apr 28, 13:52 EDT
Update - Trams continue work to resolve this incident. Ongoing mitigation work is underway.
Apr 28, 08:27 EDT
Identified - Teams have identified the source of this incident and are working to restore expected network behavior.
Apr 27, 15:59 EDT
Update - Teams continue to investigate this incident.
Apr 27, 15:04 EDT
Update - Teams continue to investigate this incident.
Apr 27, 11:55 EDT
Investigating - Bandwidth teams are investigating an outbound messaging incident, where customers are experiencing unexpected 4452 error codes. Teams are working to restore expected messaging behavior.
Apr 27, 09:05 EDT
Resolved - During this incident; inbound calls to German based numbers which were ported to the Bandwidth Universal Platform were failing to complete as expected. This incident has recovered and calls are processing as expected. Teams will monitor ensuring stability, however we consider this incident resolved.
Apr 30, 06:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 30, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 13, 10:22 EDT
Apr 29, 2026
Completed - The scheduled maintenance has been completed.
Apr 29, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Apr 28, 10:54 EDT
Apr 28, 2026
Resolved - This incident has been resolved.
Apr 28, 20:07 EDT
Investigating - Bandwidth teams are investigating an outbound MMS incident impacting Hosted Media.
Apr 28, 19:15 EDT
Resolved - Final: There may have been failed calls for international toll-free service during this period but all services are now restored.

Start Time: 2026-04-28 12:01:37 PM UTC
Stop Time: 2026-04-28 12:40:04 PM UTC

Apr 28, 08:52 EDT
Completed - The scheduled maintenance has been completed.
Apr 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 05:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 17, 14:20 EDT
Apr 27, 2026
Resolved - This incident has been resolved.
Apr 27, 11:52 EDT
Update - We are continuing to monitor for stability.
Apr 25, 13:57 EDT
Monitoring - Teams are observing expected calling behavior. We will monitor for prolonged stability.
Apr 24, 19:26 EDT
Update - Teams continue to work to restore expected calling behavior.
Apr 24, 17:40 EDT
Identified - The source of this incidnet has been identified by the impaired vender. They are working to restore expected calling behavior.
Apr 24, 14:24 EDT
Investigating - Bandwidth teams are investigating an off net inbound calling incident impacting Alaska based numbers. Teams are working with the impaired vendor to restored expected call processing.
Apr 24, 12:55 EDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026
Apr 24, 2026
Apr 23, 2026
Resolved - This incident has been resolved.
Apr 23, 15:20 EDT
Monitoring - Teams are observing expected portal behavior and will monitor for stability.
Apr 23, 13:44 EDT
Identified - Teams have identified the source of this incident and are working to restore expected portal behavior.
Apr 23, 13:20 EDT
Investigating - Bandwidth teams are investigating an incident where campaign registrations made on the Bandwidth App are not processing as expected. Teams are working to restore expected processing behavior.
Apr 23, 09:22 EDT
Resolved - This incident has been resolved.
Apr 23, 10:03 EDT
Update - We are continuing to monitor for any further issues.
Apr 23, 09:23 EDT
Monitoring - Teams are observing expected behavior and will continue to monitor.
Apr 22, 23:07 EDT
Update - Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 22, 22:04 EDT
Update - Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 22, 19:30 EDT
Update - Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Apr 22, 16:28 EDT
Identified - Teams have identified the source of the incident and are working to restore expect record processing behaviors.


Note: This incident does not impact emergency call routing.

Apr 22, 11:46 EDT
Investigating - Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior.

Note: This incident does not impact emergency call routing.

Apr 22, 11:26 EDT
Resolved - This incident has been resolved.
Apr 23, 07:48 EDT
Identified - Teams have identified the source of this incident and are working to restore expected services.
Apr 23, 04:18 EDT
Investigating - Teams are also investigating an incident impacting Insights on the Bandwidth App. Insights may fail to load or display properly.
Apr 23, 02:59 EDT
Completed - The scheduled maintenance has been completed.
Apr 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 13, 10:21 EDT
Resolved - For a brief period of time, some traffic transversing our ATL Data center may have encountered unexpected failures. Teams are observing expected network behavior and connectivity- resulting in this incident being resolved.
Apr 23, 01:29 EDT
Apr 22, 2026
Resolved - This incident has been resolved.
Apr 22, 10:44 EDT
Monitoring - Teams are observing expected network performance. We will monitor for continued stability.
Apr 22, 08:36 EDT
Investigating - Bandwidth teams are currently investigating an incident impacting MMS DLRs. These DLRs are delayed in population.
Apr 22, 07:58 EDT
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Apr 13, 15:12 EDT
Resolved - For a brief period of time customers may have experienced a delay in outbound messaging and associated reports. Teams are observing expected network behavior and consider this incident resolved.
Apr 22, 03:43 EDT
Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 16, 14:23 EDT
Apr 21, 2026
Resolved - This incident has been resolved.
Apr 21, 22:28 EDT
Identified - Teams have identified the source of this incident and are working to restore expected portal behaviors.
Apr 21, 19:20 EDT
Investigating - Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
Apr 21, 17:44 EDT
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the EVS (911) Dashboard.
During the maintenance, there will be an extended period of time when the Bandwidth Dashboard portal and API will not be accessible.

The following service impacts are expected during this window:

Complete Service Disruption (Time-out or error)
EVS (911) Dashboard
New E911 Orders
Dash API (911)
ES Lookups
CNAM API services
SIP Peer adds & updates

Queued Services (Delivery when maintenance has completed)
E911 Provisioning
E911 Orders


There will be no impact to emergency 911 call routing during this maintenance.

Apr 9, 11:35 EDT