AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Practice Management (PM) - Availity Integrations Operational

Claim Submission Operational

EDI Transaction Reports Operational

Practice Management (PM) - Change Healthcare Integrations Operational

Claim Attachments Operational

Claim Status Operational

Claim Submission Operational

Eligiblity Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Practice Management (PM) - Waystar Integrations Operational

Claim Status Operational

Claim Submission Operational

Eligibility Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Waystar Portal Single Sign-On (SSO) Operational

Electronic Health Records (EHR) Operational

AdvancedMD Mobile Operational

Claim Inspector Operational

ePrescribing Operational

Fax Operational

Interoperability Operational

3rd Party APIs Operational

Interfaces Operational

ODBC Operational

sFTP Services Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

Telehealth Operational

Client Services Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2026

April 2, 2026 Maintenance Release

Completed - The scheduled maintenance has been completed.
Apr 3, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:00 MDT

Scheduled - AdvancedMD will be undergoing maintenance on Thursday, April 2, 2026, between 8:00 p.m. and 11:59 p.m. MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Mar 24, 09:33 MDT

Apr 2, 2026

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

March 24, 2026 - Routine Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 22:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 MDT

Scheduled - On Tuesday, March 24, 2026, between 8:00 p.m. and 10:00 p.m. MDT, AdvancedMD will be performing routine maintenance.

Although it is unlikely, users may experience intermittent service interruptions or be automatically logged out of the application during the maintenance window. If you experience any of these issues, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause. Thank you for your patience.
Mar 16, 10:38 MDT

Claims Submission Errors

Resolved - This incident has been resolved.
Mar 24, 13:30 MDT

Monitoring - The issue has been resolved. If errors persist, please retry your claims run. We are continuing to monitor the results.
Mar 24, 13:06 MDT

Investigating - We are currently investigating an issue affecting claims submission. Some clients are reporting errors when generating claims or editing charges. Our technical teams are actively engaged and working to identify the root cause and restore full functionality.

Incident Managers will continue to provide updates here as additional information becomes available
Mar 24, 12:41 MDT

Mar 23, 2026

No incidents reported.

Mar 22, 2026

March 22, 2026 - Scheduled Maintenance Analytics and ODBC

Completed - The scheduled maintenance has been completed.
Mar 22, 23:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 19:00 MDT

Scheduled - On Sunday, March 22, 2026, between 7:00 p.m. and 11:00 p.m. MDT, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Mar 12, 16:38 MDT

Mar 21, 2026

No incidents reported.

Mar 20, 2026

EHR Notes Error – "Control Not Found" (Error 404)

Resolved - This incident has been resolved.
Mar 20, 11:09 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 10:43 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 20, 10:02 MDT

Update - We are continuing to investigate this issue.
Mar 20, 09:00 MDT

Investigating - We are investigating an issue where clients are receiving a "Control Not Found" 404 error when saving a sub note. Our technical teams are engaged and actively working to resolve the issue. Incident managers will continue to provide updates here as additional information becomes available.
Mar 20, 07:42 MDT

March 19, 2026 Feature Release

Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 MDT

Scheduled - AdvancedMD will be undergoing maintenance on Thursday, March 19, 2026, between 8:00 p.m. and 11:59 p.m. MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Mar 10, 17:29 MDT