All Systems Operational

About This Site

Welcome to the US Production Cloud component availability tracking page.
Release notes are available through Plume Partner Portal

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
App login APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service Operational
90 days ago
100.0 % uptime
Today
Apptime API Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS docdb-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS emr-us-west-2 Operational
AWS glue-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
HomePass - Google Store Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
99.98 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Guard Operational
90 days ago
99.98 % uptime
Today
Overlord Operational
90 days ago
99.98 % uptime
Today
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
Heroku Operational
90 days ago
100.0 % uptime
Today
Zuora Production API Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.98 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
99.96 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
100.0 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
Signal jobs Operational
Uprise Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
99.97 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest portal APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 5, 2026

No incidents reported today.

May 4, 2026
Maintenance: Deploying new version to cloud.
Resolved - This incident has been resolved.
May 4, 09:50 UTC
Update - Validation complete. Deployment successful.
May 4, 09:49 UTC
Update - Deployment complete, running validation.
May 4, 09:21 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying new version to cloud.. An event will be created here denoting the completion of the maintenance.
May 4, 09:09 UTC
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Access to service is disrupted
Resolved - This incident has been resolved.
Apr 30, 13:36 UTC
Investigating - We are currently investigating an issue affecting the Uprise web interface. Users may be unable to access the Uprise portal or experience degraded performance. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
Apr 30, 13:07 UTC
Apr 29, 2026

No incidents reported.

Apr 28, 2026
Maintenance: Deploying 1.160.3 version to cloud.
Resolved - This incident has been resolved.
Apr 28, 14:15 UTC
Update - Validation complete. Deployment successful.
Apr 28, 10:15 UTC
Update - Deployment complete, running validation.
Apr 28, 08:13 UTC
Update - Primary upgrade validated, proceeding with remaining critical upgrades.
Apr 28, 07:19 UTC
Update - Completed non-critical upgrades, continuing with primary critical upgrade.
Apr 28, 06:32 UTC
Identified - Plume US Production Cloud is under maintenance due to a deploying 1.160.3 version to cloud.. An event will be created here denoting the completion of the maintenance.
Apr 28, 05:04 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
Access to service is disrupted
Resolved - This incident has been resolved.
Apr 21, 02:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 02:21 UTC
Investigating - Service access has been disrupted since 2026-04-21 01:03:11. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Apr 21, 01:31 UTC
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