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We have HPSM version 9.6 and we are currently facing an issue related to Login. We have verified our LDAP setting but couldn't understand why the following error message is coming - "Invalid ...
Abhishek_Roy's user avatar
  • 11
0 votes
1 answer
131 views

As an ITIL user I should not see any Configuration Items prior to selecting Company I know this is ready when:  Incident, Problem, Change: prior to selecting Company I don't see any Configuration ...
BigM's user avatar
  • 11
0 votes
1 answer
587 views

I have created an extension that adds a new field of type AttributeEnumSet to the Person class, now I want to filter the tickets (incidents) by my new field, adding it to the "add new criteria&...
w33haa's user avatar
  • 314
-1 votes
3 answers
490 views

Regarding software release and change management. What is the difference between a Release and Change? Is it the same thing? Asking because Jira Software includes Releases but Jira Service Desk ...
ViktorMS's user avatar
  • 1,402
0 votes
2 answers
5k views

Within my ServiceNow environment, I manage a number of incidents from different organizations, I've started the process of setting up a dashboard for one customer's CIO to view all tickets and ...
Matthew's user avatar
  • 1,460
-1 votes
2 answers
90 views

I am currently making some adjustments to our ticketing system. When the helpdesk closes an issue they have to select what the root cause was. For example a ticket might be created where the user ...
Luigi04's user avatar
  • 467
0 votes
2 answers
93 views

how does ITSM process a suggestion from a client? E.g., client suggests improvement in IT infrastructure. I have already tried reading the documentation.
Alex Glaros's user avatar
  • 87
2 votes
2 answers
2k views

I am new to ServiceNow, I have created a standalone table like "u_myTable", but Now according to my requirement I wanted it to extend from "task" or "cmdb_ci" table. Is it any possible way to achieve ...
Chandra Prakash's user avatar
  • 23
-1 votes
1 answer
1k views

I need to restrict the list of business services, visible to users in self-service portal and incident page. User should only see the services, available for him. I've added Business service -> ...
Pavlo Rudenko's user avatar
  • 19
0 votes
2 answers
1k views

In iTop, How is it possible to save caller's IP address in tickets (User Request and Incident) I tried to modify datamodel.itop-tickets.xml in my extension module. I added a field named 'ip' ...
Amir Keshavarz's user avatar
  • 2,682
0 votes
1 answer
523 views

Currently I keep track of all my servers in SNOW. Now I want to go further and keep track of my installed software. Would my Software be a CI? Or what is the best practice to keep track of my ...
RayofCommand's user avatar
  • 4,334
1 vote
2 answers
828 views

I have a small question: Can I convert my mission and vision with Cobit to IT-Goals? The aim is to use this processes in TOGAF for set up my Enterprise architecture, and using ITIL for evaluate, ...
user7390599's user avatar
  • 11
0 votes
1 answer
272 views

I am developing a workflow and at one point the workflow can go into 3 directions. Let's call them A, B and C. But unfortunately I don't have the info in SNOW so, a person needs to choose the ...
RayofCommand's user avatar
  • 4,334
0 votes
1 answer
786 views

I am currently in the process of using the Jira API to pull some data on tickets created into a separate database. Tickets have been designed to follow ITIL standards and have a 'Time to first ...
user avatar
0 votes
1 answer
1k views

I need a hyperlink in OTRS Ticket. How can i add a hyperlink for a particular ticket in its right pane under ticket information of OTRS. This is needed to link with other system.
Abdul Ahad's user avatar
  • 1

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