{"id":1052,"date":"2021-12-19T13:52:33","date_gmt":"2021-12-19T13:52:33","guid":{"rendered":"https:\/\/spacesengine.com\/?post_type=docs&#038;p=1052"},"modified":"2023-12-06T09:31:44","modified_gmt":"2023-12-06T09:31:44","password":"","slug":"general-troubleshooting","status":"publish","type":"docs","link":"https:\/\/spacesengine.com\/docs\/general-troubleshooting\/","title":{"rendered":"General Troubleshooting"},"content":{"rendered":"\n<p><strong>Something not working? Before contacting support, please run through these basic troubleshooting steps. These usually fix 95% of problems, giving you more time to enjoy Spaces!<\/strong><\/p>\n\n\n\n<p>Thanks to the folks at <a href=\"https:\/\/wpbeginner.com\" data-type=\"URL\" data-id=\"https:\/\/wpbeginner.com\" target=\"_blank\" rel=\"noreferrer noopener\">wpbeginner.com<\/a> for the how-to articles!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refresh Permalinks<\/h2>\n\n\n\n<p class=\"has-small-font-size\">Useful for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>404 errors<\/li>\n\n\n\n<li>&#8216;Page not found&#8217; errors<\/li>\n\n\n\n<li>Pages not looking as you expect<\/li>\n\n\n\n<li>Create Space page looks empty<\/li>\n<\/ul>\n\n\n\n<p>WordPress uses&nbsp;<a href=\"https:\/\/www.wpbeginner.com\/wp-tutorials\/seo-friendly-url-structure-for-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">SEO friendly URL structure or Permalinks<\/a>. Most plugins, including Spaces Engine, take care of refreshing permalinks when they are activated. But sometimes things don&#8217;t go to plan. You may have something on your site preventing basic housekeeping tasks from running, or you may have a setting somewhere doing something it shouldn&#8217;t. This means that the permalink structure is not updated or configured properly, which may result in&nbsp;<a href=\"https:\/\/www.wpbeginner.com\/wp-tutorials\/how-to-fix-wordpress-posts-returning-404-error\/\" target=\"_blank\" rel=\"noreferrer noopener\">unexpected 404 errors<\/a>&nbsp;on your site.<\/p>\n\n\n\n<p>You can easily refresh permalinks without changing anything on your WordPress site. Visit&nbsp;<strong>Settings \u00bb Permalinks<\/strong>&nbsp;page and click on \u2018Save Changes\u2019 button without changing anything.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.wpbeginner.com\/wp-content\/uploads\/2016\/08\/updatepermalinks.png\" alt=\"Update permalinks in WordPress\" class=\"wp-image-36713\" title=\"Update permalinks in WordPress - WPBeginner\"\/><\/figure>\n\n\n\n<p>In the same screen, now is a great time to confirm that your Permalink Structure is set to &#8216;Post Name&#8217;. Spaces does not support custom structures, although a web developer may be able to assist if you need a custom structure for a specific reason.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"423\" src=\"https:\/\/spacesengine.com\/wp-content\/uploads\/2023\/12\/Screenshot_253-1024x423.png\" alt=\"\" class=\"wp-image-4928\" srcset=\"https:\/\/spacesengine.com\/wp-content\/uploads\/2023\/12\/Screenshot_253-1024x423.png 1024w, https:\/\/spacesengine.com\/wp-content\/uploads\/2023\/12\/Screenshot_253-600x248.png 600w, https:\/\/spacesengine.com\/wp-content\/uploads\/2023\/12\/Screenshot_253-300x124.png 300w, https:\/\/spacesengine.com\/wp-content\/uploads\/2023\/12\/Screenshot_253-768x318.png 768w, https:\/\/spacesengine.com\/wp-content\/uploads\/2023\/12\/Screenshot_253-360x149.png 360w, https:\/\/spacesengine.com\/wp-content\/uploads\/2023\/12\/Screenshot_253.png 1190w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Disable Your WordPress Cache<\/h2>\n\n\n\n<p>Due to the dynamic nature of BuddyBoss, there are strict recommendations on using caching software here &#8211; <a href=\"https:\/\/www.buddyboss.com\/tutorials\/caching-buddypress\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.buddyboss.com\/tutorials\/caching-buddypress\/<\/a>.<\/p>\n\n\n\n<p>Please disable any page caching plugins, such as WP Rocket, WP Super Cache, W3 Total Cache or WP Fastest Cache.<\/p>\n\n\n\n<p>We recently audited our support ticket system, and approximately 80% of all tickets were resolved as soon as caching was disabled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Clear Browser Cache<\/h2>\n\n\n\n<p>Your web browser is a very clever piece of software. If you visit a page it thinks you have visited before, it will load a saved copy stored on your computer. This saves you data charges and the time it would take to download a fresh copy, but it sometimes loads an old page without realizing a newer page has changed.<\/p>\n\n\n\n<p>You can fix this by <a href=\"https:\/\/www.wpbeginner.com\/beginners-guide\/how-to-clear-your-browser-cache-in-all-major-browsers-fast-way\/\" data-type=\"URL\" data-id=\"https:\/\/www.wpbeginner.com\/beginners-guide\/how-to-clear-your-browser-cache-in-all-major-browsers-fast-way\/\" target=\"_blank\" rel=\"noreferrer noopener\">clearing your browser cache<\/a>.<\/p>\n\n\n\n<p>Remember that the browser cache relates to the browser of the person currently viewing your site. So if you have Spaces installed in your community, and another user sees something different to you, you may need to walk them through this procedure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Deactivate All Plugins Installed on Your Website<\/h2>\n\n\n\n<p>If the steps above haven&#8217;t helped, let&#8217;s check that something already installed on your site isn&#8217;t the problem.<\/p>\n\n\n\n<p>A huge amount of errors on a WordPress site are caused by plugin conflicts. One of the greatest things about WordPress is that a site owner can install all manner of different pieces of 3rd-party software to make their site perfect. The drawback to this is that these pieces of software sometimes don&#8217;t play well with each other and with thousands of tools out there, it&#8217;s impossible to test every one of them!<\/p>\n\n\n\n<p>By deactivating these plugins, we can check Spaces is functioning normally. If it does, we know the problem is one of our deactivated plugins. Then, simply turn them back on, one by one, until you find the offending item.<\/p>\n\n\n\n<p>To get started, head to the <strong>plugins <\/strong>page in your admin area.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.wpbeginner.com\/wp-content\/uploads\/2016\/08\/deactivateplugins.png\" alt=\"Select and deactivate all plugins in WordPress\" class=\"wp-image-36720\" title=\"Select and deactivate all plugins in WordPress - WPBeginner\"\/><\/figure>\n\n\n\n<p>First, you need to select all plugins <strong>except for BuddyBoss Platform and Spaces<\/strong>, and then select \u2018Deactivate\u2019 from \u2018Bulk Actions\u2019 drop down menu. Click on the Apply button to deactivate all selected plugins. Don&#8217;t worry &#8211; your settings and data all remain in the database. Plugin developers expect that you will activate and deactivate their software for all sorts of reasons.<\/p>\n\n\n\n<p>Test Spaces again. If the issue is no longer there, one of the plugins you deactivated was causing the issue. Reactivate them, one by one, until you find the culprit. Now open a support ticket with us and let us know which plugin it was. Often, we can work with the plugin&#8217;s developers to reach a solution.<\/p>\n\n\n\n<p><strong>Unfortunately, once you have determined that Spaces works as expected with ALL plugins disabled, <strong>we are unable to assist you in finding which plugin is causing the conflict<\/strong>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final Steps<\/h2>\n\n\n\n<p><strong>If you have:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Refreshed your permalinks<\/li>\n\n\n\n<li>Cleared your browser cache and disabled all WordPress caches\/plugins<\/li>\n\n\n\n<li>Deactivated all plugins except <strong>BuddyBoss Platform<\/strong> and <strong>Spaces<\/strong>, and the problem persists<\/li>\n<\/ol>\n\n\n\n<p><strong>Do the following:<\/strong><\/p>\n\n\n\n<p>Open a <strong><a href=\"https:\/\/spacesengine.com\/contact\/\" data-type=\"page\" data-id=\"269\">support ticket<\/a><\/strong> with us. Please explain the issue in as much detail as possible. If you include screenshots, or even better, a short video of the problem, we can usually cut the fix time by 24 hours, as we won&#8217;t need to ask you to provide these.<\/p>\n\n\n\n<p>Please cut and paste your site&#8217;s &#8216;Site Health&#8217; information at the bottom of your ticket. The Site Health Info page can show you every detail about the configuration of your WordPress website. After going to&nbsp;<strong>Dashboard<\/strong>&nbsp;&gt;&nbsp;<strong>Tools<\/strong>&nbsp;&gt;&nbsp;<strong>Site Health,&nbsp;<\/strong>it is just the page next to&nbsp;<strong>Status.<\/strong> Then, use the button (<strong>Copy site info to clipboard<\/strong>) to copy it to the clipboard, and then paste it into your support ticket.<\/p>\n\n\n\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Something not working? Before contacting support, please run through these basic troubleshooting steps. These usually fix 95% of problems, giving you more time to enjoy Spaces! Thanks to the folks at wpbeginner.com for the how-to articles! Refresh Permalinks Useful for: WordPress uses&nbsp;SEO friendly URL structure or Permalinks. Most plugins, including Spaces Engine, take care of <a href=\"https:\/\/spacesengine.com\/docs\/general-troubleshooting\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  General Troubleshooting<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"doc_category":[19],"doc_tag":[],"class_list":["post-1052","docs","type-docs","status-publish","hentry","doc_category-troubleshooting"],"year_month":"2026-04","word_count":842,"total_views":"2045","reactions":{"happy":"24","normal":"0","sad":"0"},"author_info":{"name":"Spaces Engine Admin","author_nicename":"ben","author_url":"https:\/\/spacesengine.com\/blog\/author\/ben\/"},"doc_category_info":[{"term_name":"Troubleshooting, Hints, Tips and best Practice","term_url":"https:\/\/spacesengine.com\/docs-category\/troubleshooting\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/docs\/1052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/comments?post=1052"}],"version-history":[{"count":17,"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/docs\/1052\/revisions"}],"predecessor-version":[{"id":4929,"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/docs\/1052\/revisions\/4929"}],"wp:attachment":[{"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/media?parent=1052"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/doc_category?post=1052"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/spacesengine.com\/wp-json\/wp\/v2\/doc_tag?post=1052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}