FAQs<\/span><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||30px||false|false” custom_padding_phone=”0px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”checkpoint-list” _builder_version=”4.27.4″ _module_preset=”default” header_4_font_size=”28px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” header_4_font_size_tablet=”28px” header_4_font_size_phone=”20px” header_4_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Service Overview & Business Fit<\/h4>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#1e2a38″ open_toggle_background_color=”#f5edde” closed_toggle_background_color=”#FFFFFF” toggle_icon=”||fa||900″ icon_color=”#475b72″ module_class=”yellow-border” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#222222″ toggle_font=”Segoe UI Bold|700|||||||” toggle_font_size=”16px” closed_toggle_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_font=”Segoe UI Regular|–et_global_body_font_weight|||||||” body_text_color=”#222222″ body_font_size=”16px” module_alignment=”center” custom_margin=”||0px||false|false” custom_padding=”||||true|true” border_radii=”on|12px|12px|12px|12px” border_color_all=”#cccccc” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_accordion_item title=”What types of businesses benefit most from managed IT services for small businesses?” open=”on” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Small and medium businesses with 10-500 employees typically see the greatest value from comprehensive IT services. These organizations have outgrown basic computer support needs but lack the resources for full internal IT departments. Professional services firms, healthcare practices, manufacturing companies, and growing technology businesses particularly benefit from our managed approach.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How do managed IT services compare to hiring internal IT staff?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n
Managed IT services provide broader expertise and better coverage than most internal IT positions. Our team includes specialists in cybersecurity, cloud platforms, compliance, and emerging technologies – expertise that would require multiple internal hires. Additionally, managed services provide 24\/7\/365 coverage, predictable costs, and access to enterprise-grade tools without the overhead of employee benefits and training.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_class=”checkpoint-list” _builder_version=”4.27.4″ _module_preset=”default” header_4_font_size=”28px” custom_margin=”40px||0px||false|false” custom_padding=”||0px||false|false” header_4_font_size_tablet=”28px” header_4_font_size_phone=”20px” header_4_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Solution Builders Technology & Process<\/h4>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#1e2a38″ open_toggle_background_color=”#F5EDDE” closed_toggle_background_color=”#FFFFFF” toggle_icon=”||fa||900″ icon_color=”#475b72″ module_class=”yellow-border” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#222222″ toggle_font=”Segoe UI Bold|700|||||||” toggle_font_size=”16px” closed_toggle_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_font=”Segoe UI Regular|–et_global_body_font_weight|||||||” body_text_color=”#222222″ body_font_size=”16px” module_alignment=”center” custom_margin=”||0px||false|false” custom_padding=”||||true|true” border_radii=”on|12px|12px|12px|12px” border_color_all=”#cccccc” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_accordion_item title=”How does Solution Builders’ SB360 process improve IT planning?” open=”on” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}” theme_builder_area=”post_content”]Our SB360 technology alignment process provides systematic IT planning through quarterly business reviews. We evaluate your current technology infrastructure, identify optimization opportunities, and plan future investments aligned with business growth objectives. This proactive approach prevents reactive technology decisions and ensures IT investments deliver measurable business value.[\/et_pb_accordion_item][et_pb_accordion_item title=”What makes ThnAir\u2122 platform different from standard monitoring tools?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]ThnAir\u2122 is Solution Builders’ proprietary cloud management platform that provides comprehensive oversight of your entire technology infrastructure. Unlike standard monitoring tools that simply alert to problems, ThnAir\u2122 combines monitoring with automated problem resolution, predictive maintenance, and strategic planning capabilities. This integrated approach reduces downtime and optimizes performance across all your systems.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”checkpoint-list” _builder_version=”4.27.4″ _module_preset=”default” header_4_font_size=”28px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” header_4_font_size_tablet=”28px” header_4_font_size_phone=”20px” header_4_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Compliance & Implementation<\/h4>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#1e2a38″ open_toggle_background_color=”#F5EDDE” closed_toggle_background_color=”#FFFFFF” toggle_icon=”||fa||900″ icon_color=”#475b72″ module_class=”yellow-border” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#222222″ toggle_font=”Segoe UI Bold|700|||||||” toggle_font_size=”16px” closed_toggle_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_font=”Segoe UI Regular|–et_global_body_font_weight|||||||” body_text_color=”#222222″ body_font_size=”16px” module_alignment=”center” custom_margin=”||0px||false|false” custom_padding=”||||true|true” border_radii=”on|12px|12px|12px|12px” border_color_all=”#cccccc” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_accordion_item title=”What compliance support is included with IT services?” open=”on” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}” theme_builder_area=”post_content”]Solution Builders provides industry-specific compliance support for healthcare (HIPAA), financial services (GLBA, SOX), and government contractors (NIST, CMMC). Our compliance services include risk assessments, policy development, staff training, and ongoing monitoring to maintain regulatory requirements. We help businesses navigate complex compliance requirements without disrupting operations.[\/et_pb_accordion_item][et_pb_accordion_item title=”How quickly can Solution Builders implement comprehensive IT services?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]Most IT services implementations begin within 2-3 weeks of contract signing. Our onboarding process includes infrastructure assessment, system documentation, and gradual transition to managed services. Critical services like monitoring and help desk support typically activate within the first week, while comprehensive services like strategic planning and optimization develop over the first 30-60 days.[\/et_pb_accordion_item][et_pb_accordion_item title=”What geographic areas does Solution Builders serve?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]Solution Builders serves businesses nationwide with headquarters in Bloomington, Minnesota. While we maintain strong local presence in the Minneapolis-St. Paul Twin Cities area, our service delivery model supports clients across all 50 states through remote support capabilities and strategic partnerships in major metropolitan markets.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.27.5″ _module_preset=”default” background_image=”https:\/\/solutionbuilders.com\/wp-content\/uploads\/review-section-background.jpg” parallax=”on” custom_padding=”0px||0px||true|false” global_colors_info=”{}” global_module=”46027″ theme_builder_area=”post_content”][et_pb_row custom_padding_last_edited=”on|tablet” disabled_on=”off|off|on” _builder_version=”4.27.5″ _module_preset=”52e517b9-92ba-43fe-b2bf-8b636fea58df” custom_padding_tablet=”50px||0px||false|false” custom_padding_phone=”50px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][dsm_dual_heading before_text=”Let\u2019s work together and ” middle_text=”eliminate ” after_text=”your IT Headaches” _builder_version=”4.27.4″ _module_preset=”fb32f932-8a3d-4e2b-8e3d-87b12c31471b” max_width=”520px” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|tablet” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”][\/dsm_dual_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” custom_padding_last_edited=”on|phone” module_class=”custom_row” _builder_version=”4.27.5″ _module_preset=”52e517b9-92ba-43fe-b2bf-8b636fea58df” max_height=”600px” max_height_tablet=”600px” max_height_phone=”600px” max_height_last_edited=”on|desktop” overflow-x=”hidden” overflow-y=”hidden” custom_padding=”0px||0px||true|false” custom_padding_tablet=”0px||50px||false|false” custom_padding_phone=”0px||35px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ module_class=”glass-card-column” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”30px|50px|30px|50px|true|true” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”9d42cf2d-8250-4ef9-8d10-3508f6222dcb” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\u201cMy computer is painfully slow today\u201d<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”9d42cf2d-8250-4ef9-8d10-3508f6222dcb” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\u201cVPN won\u2019t connect from my house\u201d<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”9d42cf2d-8250-4ef9-8d10-3508f6222dcb” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\u201cPrinter is broke and I have a meeting in 1 hour\u201d<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”9d42cf2d-8250-4ef9-8d10-3508f6222dcb” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\u201cTeams keeps freezing during our meetings\u201d<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”9d42cf2d-8250-4ef9-8d10-3508f6222dcb” custom_margin=”||||false|false” custom_padding_last_edited=”off|phone” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\u201cI am logged out and can\u2019t find my password\u201d<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”9d42cf2d-8250-4ef9-8d10-3508f6222dcb” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\u201cI just clicked a Phishing email, what should I do?\u201d<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”9d42cf2d-8250-4ef9-8d10-3508f6222dcb” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\u201cOur IT guy is on vacation and I need help\u201d<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”9d42cf2d-8250-4ef9-8d10-3508f6222dcb” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
\u201cTeams keeps freezing during our meetings\u201d<\/h4>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” sticky_limit_bottom=”row” sticky_position_tablet=”none” sticky_position_phone=”none” sticky_position_last_edited=”off|desktop” sticky_offset_top_tablet=”0px” sticky_offset_top_phone=”0px” sticky_offset_top_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”][dsm_dual_heading before_text=”Let\u2019s work together and ” middle_text=”eliminate ” after_text=”your IT Headaches” disabled_on=”on|on|off” _builder_version=”4.27.5″ _module_preset=”fb32f932-8a3d-4e2b-8e3d-87b12c31471b” max_width=”520px” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|tablet” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”][\/dsm_dual_heading][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI0NjQ4In19@” button_text=”Connect With An Expert” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”ff7bfb36-a5e1-4f27-ae12-3bd11f8a8012″ button_text_color=”gcid-primary-color” button_font=”Montserrat|600|||||||” button_use_icon=”off” custom_padding=”10px|25px|12px|25px|false|true” global_colors_info=”{%22gcid-primary-color%22:%91%22button_text_color%22%93}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||||false|false” custom_padding_tablet=”0px||20px||false|false” custom_padding_phone=”||0px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row custom_padding_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text module_class=”checkpoint-list” _builder_version=”4.27.4″ _module_preset=”default” text_orientation=”center” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_last_edited=”off|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” custom_padding_last_edited=”off|desktop” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
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