Intelligent Bug Capture.
Deliver to Your Tracker
One click captures screenshots, video, session replay, and full technical context — then delivers it straight to Jira, Linear, GitHub, Trello, Azure DevOps, and more.
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Settings form throws HTTP 500 on Save — stock field update fails silently
No credit card required
Production-Ready in
Minutes
Add Script Tag
Drop one line of JS into your app. Loads async, zero performance impact.
Connect Tracker
OAuth with Jira, Linear, or Trello. Map projects and set defaults.
Users Report Bugs
One click captures screenshot, replay, logs, network, and environment.
Triaged Issues Arrive
Enriched reports land in your tracker with repro steps, priority, and the right assignee — automatically.
Everything You Need to
Report Bugs Perfectly
Comprehensive tools that capture every detail developers need
One Click.
Everything Captured.
The floating widget lives on your app. Users click once — SnagRelay silently captures a full HD screenshot, lets them annotate it, and attaches environment metadata before the report is even submitted.
- HD screenshot captured automatically
- Annotation tools: highlight, draw, arrow, redact
- Comment directly on screenshots
- One-click capture, instant editing
- Hides sensitive fields (passwords, API keys)
- No browser extension or plugin required
- Works on any device — desktop, tablet, mobile
- One script tag to install, zero config needed
60-Second Video.
Every Bug on Tape.
Record up to 60 seconds of screen activity. The widget captures the full session in HD so developers can watch exactly what happened — no re-explaining needed.
- Records up to 60 seconds of screen activity
- Full HD 1080p quality recording
- Works silently in the background
- Play back directly in your dashboard
- Attached automatically to the bug ticket
- Perfect for complex, hard-to-describe bugs
Recorded session · 47 seconds · 1920×1080 · Chrome 122
Steps Written.
Automatically.
Every recorded interaction is converted into developer-ready reproduction steps — no manual write-up needed. Navigations, clicks, inputs, and errors all captured in order.
- Auto-generates detailed reproduction steps
- Tracks every click and user interaction
- Captures form inputs and navigation flow
- Error steps flagged with full context
- Developers know exactly what happened
- Attached to every ticket automatically
/products«Edit» on Denim Jacket12 → 0«Save Changes» buttonHTTP 500 error/products?error=save_failedEvery Detail.
Zero Manual Work.
Full console logs, HTTP errors, stack traces, and browser environment captured silently at report time. No DevTools needed. No developer ping required.
- All console errors and warnings captured
- Failed HTTP requests with status codes
- Frontend error logs with stack traces
- Network request timeline and payloads
- Browser metadata and environment details
- No manual data collection required
Arrives in Your Tracker.
Already Triaged.
SnagRelay doesn't just forward the report — it scores priority, suggests an assignee, detects duplicates, and attaches everything before the ticket lands in your backlog.
- Priority scored P1–P5 automatically
- Smart assignee routing from team context
- Repro steps written by AI, reviewed by nobody
- Session replay, video & console logs attached
- Works with Jira, Linear, GitHub, GitLab & more
- Zero manual triage required
Settings form throws HTTP 500 on Save — stock field update fails silently
Saving the product edit form (stock field) fails with a 500 response. The UI doesn't show an error state so the user believes it saved.
- 1Navigate to /products
- 2Click Edit on Denim Jacket
- 3Set Stock to 0
- 4Click Save Changes — observe HTTP 500 in network tab
Watch It Happen.
Mouse, Clicks & All.
Session replay captures every scroll, click, and navigation automatically. Open the replay in your dashboard and watch exactly what the user did — no screen recording required from them.
- Cursor path traced across the full session
- Click rings show every interaction point
- Navigation events, form inputs, scrolls captured
- Error moment highlighted on the timeline
- Works on all devices — desktop, tablet, mobile
- Playback lives in your SnagRelay dashboard
Same Bug.
Zero New Ticket.
Every incoming report is compared by meaning against your entire backlog. When a match is found, the ticket is created and marked as a duplicate — automatically linked to the original.
- Compares issues by meaning, not just keywords
- 94%+ similarity threshold — no false positives
- Duplicate ticket created and marked automatically
- Links related reports as rich comments
- Prevents backlog bloat
- Reduces backlog noise by up to 40%
- Works across Jira, Linear, GitHub, and more
- Gets smarter as your team resolves tickets
- More time fixing, less time sorting
Editing stock value on a product and saving returns a 500. User sees no error state. Affects all product edits.
Saving the product edit form (stock field) fails with a 500 response. The UI doesn't show an error state so the user believes it saved.
Live in 2 Minutes.
No DevOps Required.
Paste one script tag. Connect your tracker with OAuth. Done. No backend changes, no CI pipelines, no configuration files.
- One script tag — no framework dependencies
- OAuth connection to your tracker in 30 seconds
- Works on any stack: React, Vue, plain HTML
- Multi-project: one account, many apps
- Custom webhooks for non-standard trackers
- Remove any time — just delete the script tag
What You See
Is What They Get.
SnagRelay captures pages exactly as they appear in a real browser — no blank patches, no grey boxes, no missing embeds. For complex pages with iframes, live video, canvas renders, or interactive maps, the optional Chrome extension acts as a silent co-pilot, ensuring every pixel lands exactly as the visitor sees it.
- Works instantly, zero setup required
- Handles iframes and cross-origin embeds
- Video frames captured at the exact playback moment
- Canvas, WebGL, and chart renders fully included
- Pixel-accurate results, every time
- Extension is optional — no config, no code changes
WordPress Site?
One Click Done.
Install the SnagRelay plugin from the WordPress admin panel. It auto-embeds the widget on every page, attaches logged-in user data, and works with all major themes and builders.
- One-click install from the WP plugins panel
- Auto-embeds on all pages — no theme edits
- Attaches WP user ID and role to every report
- Works with WooCommerce, Elementor, and Divi
- Choose which pages to show the widget on
- Updates automatically via the WP update system
SnagRelay Settings
Compatible with WooCommerce, Elementor, Divi, and all major WordPress themes.
Zero Bloat.
Maximum Power
Everything you need. Nothing you don't.
Professional Capture
- HD screenshot capture
- Annotation toolkit
- Session replay
- 60-sec HD video
- Auto repro steps
- Mobile-responsive
Smart Triage
- Duplicate detection
- Priority suggestions
- Smart assignee matching
- Learns from your decisions
- Gets better over time
Seamless Integration
- All major trackers
- Custom webhooks
- One-line setup
- 5-minute deploy
- Multi-project support
Developer Context
- Console logs
- Error stack traces
- Network monitoring
- Browser metadata
- Custom fields
Works With
Your Issue Tracker
Sends reports directly to the tools you already use and love
Loved by
Developers
Trusted by development teams worldwide
"We switched from UserSnap primarily to cut costs, but were also impressed with the quality of the reports and level of detail the platform provides our devs."
"The customisable widget fits perfectly with our brand, and the automatic sync keeps our entire team in the loop. SnagRelay is an essential tool for any development team."
"Finally, a bug reporting tool that captures everything developers need! No more back-and-forth asking for screenshots or browser details."
Simple, Transparent
Pricing That Scales
No hidden fees. No surprise charges. Just honest pricing that grows with your team.
Individual
Starter
Studio
A Capture Tool
Not Another Issue Tracker.
SnagRelay captures professional bug reports and sends them to the issue tracker you already use. No separate board to check. No data in two places.
| What You Get | SnagRelay | Alternatives |
|---|---|---|
| Setup Time | Under 5 minutes | 30-60 minutes |
| Data Lives In | Your Issue Tracker | Their Platform |
| Context Switching | None | Constant |
| Screenshot Quality | HD with Pro Annotations | Varies by Tool |
| Session Replay & Playback | Full Recording + Player | Limited or Not Available |
| Video Recording | 60-sec Full HD Included | Limited or Paid Only |
| Console & Network Logs | Always Included | Often Extra Cost |
| Auto Reproduction Steps | Automatic | Manual |
| Smart Duplicate Detection | Learns Your Patterns | Manual Review |
| Smart Assignee Suggestions | Improves With Your Team | Manual Assignment |
| Cost Comparison | Up to 5x More Affordable | Enterprise Pricing |
FAQs
Answers to the most common questions about SnagRelay
Stop Triaging.
Start Automating
Join the teams using SnagRelay to eliminate ticket bloat and focus on delivering features, not paperwork.
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