About smartbenefits
Smartbenefits is the all-in-one platform for employee healthcare benefits that can help you stay on top of all your health and wellbeing needs. Track and understand all your benefits, limits and coverages and make the...
Smartbenefits is the all-in-one platform for employee healthcare benefits that can help you stay on top of all your health and wellbeing needs. Track and understand all your benefits, limits and coverages and make the most of your services. Get a personalized view of all your healthcare plans, instantly file your claims and get reimbursed digitally. Avoid any last minute hassle by getting yourself pre approved for cashless surgeries via the app and make the process seamless. What you can do on our app: - Access your health, life, and OPD plans with a single click - Get a detailed view of your coverages and limits - File a reimbursement claim or get prior approval for a planned surgery - Locate the nearest panel hospital for cashless treatments - View daycare surgeries and special investigation tests covered under your plan
Version History - Fixed IPD Claim “Claim For” issue for eligible members in Family & With Parents plans. - Added expired policy view-only mode with proper messages. - Fixed city selection issue in Book a Lab Test (Lahore/Karachi). - Resolved IGI card layout overlap issue. - Improved Android YouTube video UI alignment. - Fixed iOS Reteno notification delivery issue. 3.2.9 6h ago - Updated the Wellness (Meri Pharmacy) message, removed commas from the Panel Hospital List numbers, and corrected other spelling mistakes. 3.2.8 May 21 - Added login help modal with guidance, password recovery, renewal, and support details. - Added real-time card loading status with API response popup. - Enhanced Cashless Doctor flow with new V2 improvements. - Introduced Cashless Lab Test booking using OPD cashless limits. - Updated Meri Pharmacy pickup messages in Cashless Medicine. - Improved Marketplace font size for better readability. 3.2.7 May 14 - Introduced a new feature, “Wellness Market,” in the app, providing users with access to pharmacy and wellness services. - Enhanced the Cashless Medicine option by introducing a medicine pickup service in Karachi. - The issue causing the error “This field may not be null” upon opening the app has been resolved. 3.2.6 Apr 14 - Added a new item "Additional Doctor Fee" in the "What’s Not Covered" section for IPD - Resolved an issue with YouTube embedded videos in the Guides section - Enhanced the Customer Review modal with Claim For, Claim Amount, and Symptoms/Hospital details - Resolved issues with broken and irrelevant Reteno workflow links and enhanced iOS notification. 3.2.5 Mar 7 - Hospital panel count per filter; phone numbers clickable. - Review modal shows claim type (IPD/OPD) with claim numbers. - OPD Cashless Medicine screen updated with alternate phone number. - Real virtual cards for IGI & Jubilee; fallback to static card. - UI/UX fixes: Review modal closes after submission, improved icons, buttons, and feedback form layout. - Fixed OPD loader, claim display, notifications, and booking button visibility. 3.2.4 Feb 19 - Freshchat Notifications: Improved notification delivery to ensure users receive updates reliably. - Claim Review Modal: Modal is now centered on the screen for better visibility and user experience. - Number Formatting: Added comma formatting to all numeric values across the mobile app. - Submit Button: Submit button remains disabled until all document uploads are completed. 3.2.3 Jan 9 Synced Cashless Claim Status and Amount handling with updated Jubilee integration. Implemented a new Claim Details structure for improved visibility of cashless claims. Updated the Cashless Claim Status UI for a clearer and more consistent user experience. 3.2.2 11/19/2025 Enhanced Cashless Medicine flow visibility and improved IPD Limit Summary progress bar behavior for a smoother experience. 3.2.1 10/28/2025 Enhanced the reimbursement process by restricting the amount field in both IPD and OPD claims to accept only non-decimal values. The IPD limit summary has been refined for improved clarity, the notifications icon has been replaced with a call icon for easier access, and the Medical Emergency content in the Health Guide has been updated for better understanding. 3.2.0 10/10/2025 Improved the limit summary, updated the placement of the chat option for easier access, and removed the “cancel” tag from OPD reimbursement claims for a cleaner experience. 3.1.9 10/03/2025 Improved dependent selection while filing OPD claims. 3.1.8 09/22/2025 Improved numeric keypad in OPD for a smoother input experience. 3.1.6 09/16/2025 In this update, we’ve improved how the app handles unexpected server responses, ensuring a smoother and more reliable experience during usage. 3.1.4 09/06/2025 This update brings a refreshed design to the OPD and IPD claims list screens, making it easier to view and track your claims. We’ve also introduced IPD limits in both the Claims and Guide sections, giving you clearer visibility of your benefits. Additionally, Virtual Health Cards are now hidden for employees insured under Adamjee. 3.1.3 09/02/2025 In this release, we have improved UX by squashing a few bugs as well as enhancing user flows. 3.1.1 08/01/2025 We've improved your experience with cashless medicine delivery! This update also includes smoother flows and a few other bug fixes to make things even better. 3.1.0 07/24/2025 OPD claims can now be cancelled in the "Created" stage. Cashless claims are now visible for TPL, PQT & Jubilee employees. Fixed issue showing "Others" instead of the actual rejection reason. Improved wording on doctor chat screen. Selected lab name now shows correctly when booking tests. Rejection reason is now visible for cashless medicine claims. 3.0.9 07/18/2025 View & download approval letter in settled IPD reimbursement claims. New parent insurance coverages options of Rs. 800,000 & Rs. 1,000,000. Improved in-app ratings. 3.0.8 06/04/2025 Smashed a few bugs for a better and smoother experience. 3.0.7 05/30/2025 This update lets you easily view and download virtual health cards for both yourself and your parents (for Jubilee-insured employees with a parents plan), alongside significant improvements to the prior approval flow for a smoother experience. 3.0.6 05/27/2025 This update brings you even more clarity and support! You'll now find helpful guide videos throughout the app that will assist you with various features. We've also added a new "What's Not Covered?" page to provide transparent information about your policy limitations. And, you can now easily submit claims for circumcision procedures through the app. 3.0.5 05/15/2025 In this release, we have improved the cashless medicine ordering flow as well as fixed a few bugs for a better user experience. 3.0.4 04/23/2025 Good news! Along with improvements to OPD claims, you can now also secure your travel with Travel Insurance, available right through the app. Plus, we're now displaying your health insurance policy numbers for IPD claims, and you can now view the prescriptions prescribed by a doctor after a live chat within your SmartBenefits app. 3.0.3 04/22/2025 We've redesigned the Book a Lab Test flow to provide a smoother and more intuitive user experience. Introducing Monthly Rollover OPD feature. 3.0.2 03/10/2025
Previous Versions
Here you can find the changelog of smartbenefits since it was posted on our website on 2023-07-10 11:11:15.
The latest version is 3.2.9 and it was updated on 2026-06-11 04:48:08. See below the changes in each version.
smartbenefits version 3.2.9
Updated At: 2026-06-11
Changes: Version History - Fixed IPD Claim “Claim For” issue for eligible members in Family & With Parents plans.
- Added expired policy view-only mode with proper messages.
- Fixed city selection issue in Book a Lab Test (Lahore/Karachi).
- Resolved IGI card layout overlap issue.
- Improved Android YouTube video UI alignment.
- Fixed iOS Reteno notification delivery issue. 3.2.9 6h ago - Updated the Wellness (Meri Pharmacy) message, removed commas from the Panel Hospital List numbers, and corrected other spelling mistakes. 3.2.8 May 21 - Added login help modal with guidance, password recovery, renewal, and support details.
- Added real-time card loading status with API response popup.
- Enhanced Cashless Doctor flow with new V2 improvements.
- Introduced Cashless Lab Test booking using OPD cashless limits.
- Updated Meri Pharmacy pickup messages in Cashless Medicine.
- Improved Marketplace font size for better readability. 3.2.7 May 14 - Introduced a new feature, “Wellness Market,” in the app, providing users with access to pharmacy and wellness services.
- Enhanced the Cashless Medicine option by introducing a medicine pickup service in Karachi.
- The issue causing the error “This field may not be null” upon opening the app has been resolved. 3.2.6 Apr 14 - Added a new item "Additional Doctor Fee" in the "What’s Not Covered" section for IPD
- Resolved an issue with YouTube embedded videos in the Guides section
- Enhanced the Customer Review modal with Claim For, Claim Amount, and Symptoms/Hospital details
- Resolved issues with broken and irrelevant Reteno workflow links and enhanced iOS notification. 3.2.5 Mar 7 - Hospital panel count per filter; phone numbers clickable.
- Review modal shows claim type (IPD/OPD) with claim numbers.
- OPD Cashless Medicine screen updated with alternate phone number.
- Real virtual cards for IGI & Jubilee; fallback to static card.
- UI/UX fixes: Review modal closes after submission, improved icons, buttons, and feedback form layout.
- Fixed OPD loader, claim display, notifications, and booking button visibility. 3.2.4 Feb 19 - Freshchat Notifications: Improved notification delivery to ensure users receive updates reliably.
- Claim Review Modal: Modal is now centered on the screen for better visibility and user experience.
- Number Formatting: Added comma formatting to all numeric values across the mobile app.
- Submit Button: Submit button remains disabled until all document uploads are completed. 3.2.3 Jan 9 Synced Cashless Claim Status and Amount handling with updated Jubilee integration.
Implemented a new Claim Details structure for improved visibility of cashless claims.
Updated the Cashless Claim Status UI for a clearer and more consistent user experience. 3.2.2 11/19/2025 Enhanced Cashless Medicine flow visibility and improved IPD Limit Summary progress bar behavior for a smoother experience. 3.2.1 10/28/2025 Enhanced the reimbursement process by restricting the amount field in both IPD and OPD claims to accept only non-decimal values. The IPD limit summary has been refined for improved clarity, the notifications icon has been replaced with a call icon for easier access, and the Medical Emergency content in the Health Guide has been updated for better understanding. 3.2.0 10/10/2025 Improved the limit summary, updated the placement of the chat option for easier access, and removed the “cancel” tag from OPD reimbursement claims for a cleaner experience. 3.1.9 10/03/2025 Improved dependent selection while filing OPD claims. 3.1.8 09/22/2025 Improved numeric keypad in OPD for a smoother input experience. 3.1.6 09/16/2025 In this update, we’ve improved how the app handles unexpected server responses, ensuring a smoother and more reliable experience during usage. 3.1.4 09/06/2025 This update brings a refreshed design to the OPD and IPD claims list screens, making it easier to view and track your claims. We’ve also introduced IPD limits in both the Claims and Guide sections, giving you clearer visibility of your benefits. Additionally, Virtual Health Cards are now hidden for employees insured under Adamjee. 3.1.3 09/02/2025 In this release, we have improved UX by squashing a few bugs as well as enhancing user flows. 3.1.1 08/01/2025 We've improved your experience with cashless medicine delivery! This update also includes smoother flows and a few other bug fixes to make things even better. 3.1.0 07/24/2025 OPD claims can now be cancelled in the "Created" stage.
Cashless claims are now visible for TPL, PQT & Jubilee employees.
Fixed issue showing "Others" instead of the actual rejection reason.
Improved wording on doctor chat screen.
Selected lab name now shows correctly when booking tests.
Rejection reason is now visible for cashless medicine claims. 3.0.9 07/18/2025 View & download approval letter in settled IPD reimbursement claims.
New parent insurance coverages options of Rs. 800,000 & Rs. 1,000,000.
Improved in-app ratings. 3.0.8 06/04/2025 Smashed a few bugs for a better and smoother experience. 3.0.7 05/30/2025 This update lets you easily view and download virtual health cards for both yourself and your parents (for Jubilee-insured employees with a parents plan), alongside significant improvements to the prior approval flow for a smoother experience. 3.0.6 05/27/2025 This update brings you even more clarity and support! You'll now find helpful guide videos throughout the app that will assist you with various features. We've also added a new "What's Not Covered?" page to provide transparent information about your policy limitations. And, you can now easily submit claims for circumcision procedures through the app. 3.0.5 05/15/2025 In this release, we have improved the cashless medicine ordering flow as well as fixed a few bugs for a better user experience. 3.0.4 04/23/2025 Good news! Along with improvements to OPD claims, you can now also secure your travel with Travel Insurance, available right through the app. Plus, we're now displaying your health insurance policy numbers for IPD claims, and you can now view the prescriptions prescribed by a doctor after a live chat within your SmartBenefits app. 3.0.3 04/22/2025 We've redesigned the Book a Lab Test flow to provide a smoother and more intuitive user experience.
Introducing Monthly Rollover OPD feature. 3.0.2 03/10/2025
smartbenefits version 3.2.6
Updated At: 2026-05-08
Changes: Version History - Introduced a new feature, “Wellness Market,” in the app, providing users with access to pharmacy and wellness services.
- Enhanced the Cashless Medicine option by introducing a medicine pickup service in Karachi.
- The issue causing the error “This field may not be null” upon opening the app has been resolved. 3.2.6 Apr 14 - Added a new item "Additional Doctor Fee" in the "What’s Not Covered" section for IPD
- Resolved an issue with YouTube embedded videos in the Guides section
- Enhanced the Customer Review modal with Claim For, Claim Amount, and Symptoms/Hospital details
- Resolved issues with broken and irrelevant Reteno workflow links and enhanced iOS notification. 3.2.5 Mar 7 - Hospital panel count per filter; phone numbers clickable.
- Review modal shows claim type (IPD/OPD) with claim numbers.
- OPD Cashless Medicine screen updated with alternate phone number.
- Real virtual cards for IGI & Jubilee; fallback to static card.
- UI/UX fixes: Review modal closes after submission, improved icons, buttons, and feedback form layout.
- Fixed OPD loader, claim display, notifications, and booking button visibility. 3.2.4 Feb 19 - Freshchat Notifications: Improved notification delivery to ensure users receive updates reliably.
- Claim Review Modal: Modal is now centered on the screen for better visibility and user experience.
- Number Formatting: Added comma formatting to all numeric values across the mobile app.
- Submit Button: Submit button remains disabled until all document uploads are completed. 3.2.3 Jan 9 Synced Cashless Claim Status and Amount handling with updated Jubilee integration.
Implemented a new Claim Details structure for improved visibility of cashless claims.
Updated the Cashless Claim Status UI for a clearer and more consistent user experience. 3.2.2 11/19/2025 Enhanced Cashless Medicine flow visibility and improved IPD Limit Summary progress bar behavior for a smoother experience. 3.2.1 10/28/2025 Enhanced the reimbursement process by restricting the amount field in both IPD and OPD claims to accept only non-decimal values. The IPD limit summary has been refined for improved clarity, the notifications icon has been replaced with a call icon for easier access, and the Medical Emergency content in the Health Guide has been updated for better understanding. 3.2.0 10/10/2025 Improved the limit summary, updated the placement of the chat option for easier access, and removed the “cancel” tag from OPD reimbursement claims for a cleaner experience. 3.1.9 10/03/2025 Improved dependent selection while filing OPD claims. 3.1.8 09/22/2025 Improved numeric keypad in OPD for a smoother input experience. 3.1.6 09/16/2025 In this update, we’ve improved how the app handles unexpected server responses, ensuring a smoother and more reliable experience during usage. 3.1.4 09/06/2025 This update brings a refreshed design to the OPD and IPD claims list screens, making it easier to view and track your claims. We’ve also introduced IPD limits in both the Claims and Guide sections, giving you clearer visibility of your benefits. Additionally, Virtual Health Cards are now hidden for employees insured under Adamjee. 3.1.3 09/02/2025 In this release, we have improved UX by squashing a few bugs as well as enhancing user flows. 3.1.1 08/01/2025 We've improved your experience with cashless medicine delivery! This update also includes smoother flows and a few other bug fixes to make things even better. 3.1.0 07/24/2025 OPD claims can now be cancelled in the "Created" stage.
Cashless claims are now visible for TPL, PQT & Jubilee employees.
Fixed issue showing "Others" instead of the actual rejection reason.
Improved wording on doctor chat screen.
Selected lab name now shows correctly when booking tests.
Rejection reason is now visible for cashless medicine claims. 3.0.9 07/18/2025 View & download approval letter in settled IPD reimbursement claims.
New parent insurance coverages options of Rs. 800,000 & Rs. 1,000,000.
Improved in-app ratings. 3.0.8 06/04/2025 Smashed a few bugs for a better and smoother experience. 3.0.7 05/30/2025 This update lets you easily view and download virtual health cards for both yourself and your parents (for Jubilee-insured employees with a parents plan), alongside significant improvements to the prior approval flow for a smoother experience. 3.0.6 05/27/2025 This update brings you even more clarity and support! You'll now find helpful guide videos throughout the app that will assist you with various features. We've also added a new "What's Not Covered?" page to provide transparent information about your policy limitations. And, you can now easily submit claims for circumcision procedures through the app. 3.0.5 05/15/2025 In this release, we have improved the cashless medicine ordering flow as well as fixed a few bugs for a better user experience. 3.0.4 04/23/2025 Good news! Along with improvements to OPD claims, you can now also secure your travel with Travel Insurance, available right through the app. Plus, we're now displaying your health insurance policy numbers for IPD claims, and you can now view the prescriptions prescribed by a doctor after a live chat within your SmartBenefits app. 3.0.3 04/22/2025 We've redesigned the Book a Lab Test flow to provide a smoother and more intuitive user experience.
Introducing Monthly Rollover OPD feature. 3.0.2 03/10/2025 We are always working hard to improve user experience through best features & optimization. This version includes a number of UX improvements, such as easier doctor consultations, clearer OPD claim tracking, simplified benefit descriptions, and a smoother process for planning and applying for future treatments. 3.0.1 02/19/2025 Various bug fixes and performance improvements. 3.0.0 01/28/2025 IU/UX updates on Provident Fund.
Users can add addresses in Cashless Medicine claims. 2.4.8 12/09/2024
smartbenefits version 3.2.5
Updated At: 2026-03-07
Changes: - Added a new item "Additional Doctor Fee" in the "What’s Not Covered" section for IPD
- Resolved an issue with YouTube embedded videos in the Guides section
- Enhanced the Customer Review modal with Claim For, Claim Amount, and Symptoms/Hospital details
- Resolved issues with broken and irrelevant Reteno workflow links and enhanced iOS notification.
smartbenefits version 3.2.3
Updated At: 2026-01-09
Changes: - Freshchat Notifications: Improved notification delivery to ensure users receive updates reliably.
- Claim Review Modal: Modal is now centered on the screen for better visibility and user experience.
- Number Formatting: Added comma formatting to all numeric values across the mobile app.
- Submit Button: Submit button remains disabled until all document uploads are completed.
smartbenefits version 3.1.8
Updated At: 2025-09-22
Changes: Sep 22, 2025
Version 3.1.8
Improved dependent selection while filing OPD claims.
smartbenefits version 3.0.8
Updated At: 2025-06-04
Changes: Jun 4, 2025
Version 3.0.8
View & download approval letter in settled IPD reimbursement claims.
New parent insurance coverages options of Rs. 800,000 & Rs. 1,000,000.
Improved in-app ratings.
smartbenefits version 3.0.7
Updated At: 2025-05-30
Changes: May 30, 2025
Version 3.0.7
Smashed a few bugs for a better and smoother experience.
smartbenefits version 3.0.4
Updated At: 2025-04-23
Changes: Apr 23, 2025
Version 3.0.4
In this release, we have improved the cashless medicine ordering flow as well as fixed a few bugs for a better user experience.
smartbenefits version 3.0.3
Updated At: 2025-04-22
Changes: Apr 22, 2025
Version 3.0.3
Good news! Along with improvements to OPD claims, you can now also secure your travel with Travel Insurance, available right through the app. Plus, we're now displaying your health insurance policy numbers for IPD claims, and you can now view the prescriptions prescribed by a doctor after a live chat within your SmartBenefits app.
smartbenefits version 3.0.2
Updated At: 2025-03-10
Changes: Mar 10, 2025
Version 3.0.2
We've redesigned the Book a Lab Test flow to provide a smoother and more intuitive user experience.
Introducing Monthly Rollover OPD feature.
Disclaimer
Official App Store Link
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