Continued Aromaleigh suckage

I got my order. Finally.

Missing from it? A full sized lip product I'd paid for. The note attached? "Out of stock, no ETA at time."



I therefore emailed her about this. Polite, but to the point:

Hello,

I received my order today. It was, however, missing a full-sized item for which I paid-- a tube of Limbo lipcolor. The note included is "out of stock, no eta at time." Please refund me the $6.65 I paid for that item, as I will not be at this address indefinitely and would rather a refund than the product reach this address after I've moved.

Thank you,
Christina

Her response:

Dear Christina,

We refunded you the cost of that item minus your 25% savings you received on the entire order, quite a long time ago. When an item is out of stock, we immediately credit the customer. Your account HAS been credited, I just checked. You were credited 4.99. This is what 25% off 6.65 is. You are not due the full price of the item, as you were not charged the full price of the item. 25% off was taken off your entire order, as you can view on your invoice.

Please don't assume that just because we did not ship an item that we kept your money. I have run a 5 star business for 11 years now. If a customer is missing an item, they immediately receive credit.

Thank you.

Defensive, much?

I did check, and it was credited to my credit card. But I got no email about this fact at the time, and no notification that the item was out of stock. Nor did she mention it in the several emails we'd passed.

So, I replied:

Kristen--

I just checked my bank statement, and you are right. However, I was unaware of this due to the fact that I hadn't received any notification of this.

Thank you,

Christina

ETA: Oh christ. When I wrote to her asking about a refund, I said "$6.65" which is the number on the receipt in front of me. Since I made the order over a month ago, I'd forgotten that that item was 25% off and as such got THIS gem in my mailbox:

Christina,

If you are not sent an item, you are credited for that item. That is how it works with every company I shop with online. You, however, immediately assumed the worst- that we had charged you the full amount and no credit. If I was unsure of the amount a company had charged me on an order, I would check my statement so I knew what the situation was before I wrote in a manner which placed blame on the company and demanding a refund that was more than what I had paid.

I'm a good, honest, generous person. It just hurts to have people assume the worst. Maybe you have just had bad experiences shopping online and been cheated. You don't need to worry about that with Aromaleigh. We are honest and on the ball, to a T.

Thank you.

My response:

Kristen,

I was not assuming the worst. I was not placing blame. I was not attempting to hurt you on a personal level. I simply had not received any notice that either the item was out of stock or that I'd be reimbursed, so I contacted you about it in a polite manner. I do thank you for having credited my account in a timely fashion, even if I was unaware of this. You are correct-- I had gotten 25% off on the item; the $6.65 figure I quoted to you came from a quick glance at the receipt I had in front of me. I did not mean to "demand" (I think you mean "request") a refund more than I had paid-- it was an error on my part, but an innocent one, free of malice.

I did not, however, appreciate your thoroughly defensive and unprofessional response to my query, which cast both incorrect and unnecessarily personal assumptions upon my reason for contacting you. I was contacting you about a business transaction, and as such meant no derision to you personally about what kind of a person you are. There was a simple misunderstanding about that business transaction, which I had hoped to address, and which you did.

Thank you. I hope this email concludes said business transaction.

Sincerely,
Christina

In conclusion, that woman needs a serious customer service cluebat to the goddamn head.