As to why there haven't been any more fun makeup posts...
I placed an order with Aromaleigh on April 2. Three weeks later, when it was not received, I found it very unusual and emailed. No response. Emailed two days later from Gmail (they have a stated 48 hr email TAT). Nada. Finally posted to the owner's public blog. (Side note, that entry is shockingly defensive and unprofessional. I understand the need to vent sometimes, but girl. NOT IN PUBLIC.) Noting her flair for the dramatic, I kept things as polite as possible. FINALLY got a response. It was muddled and sort of incoherent, but VICTORY. A response.
She said she responded to both emails. I checked both of the email accounts from which I had sent her emails (Yahoo & Gmail-- double coverage is best), and their spam folders... nada. Curious, no? Apparently the order was sent, then turned around for "insuffient address"-- odd, considering the OTHER order got here just fine and it was in fact the correct address. But I digress. She emailed me using her personal .mac email address, and it was basically to say this:
That's it? Really? A customer emails you several times, then hunts you down on your blog, and that's your response? No word of how to fix the problem? No resolutions? Just a "huh, that's weird!" Girl, no.
So I followed up with an email asking how my order could be completed and I'd be willing to pay for additional signature confirmation if that's what it takes. No response. Two days later, I emailed again. Almost 48 hours after that, last night, she finally responded that she'd invoice me for the extra shipping when she got into the office.
I am glad that it is FINALLY getting resolved, but seriously... it should not take me so long to get a good customer service email that addresses a lost package. I shouldn't have to email four times (three times requesting a phone call since her email doesn't seem to work... to no avail) and have to press for a way to complete the order several times. It's highly annoying and leaves a bad taste in my mouth.
So, it should apparently be re-shipped sometime later in the week (for which I will pay additional shipping-- considering my address was CORRECT in the first place, this is generous of me, as it is technically Aromaleigh's responsibility to retrieve a refund from the P.O.) This will be my last order with the company despite the fact that I've found two eye colors I absolutely love and want to buy in full sizes. But no, I'd much rather give my money to people who provide adequate, if not exemplary, customer service.
In other news, is it like super duper idiot day on the intarwebs? For realz.
She said she responded to both emails. I checked both of the email accounts from which I had sent her emails (Yahoo & Gmail-- double coverage is best), and their spam folders... nada. Curious, no? Apparently the order was sent, then turned around for "insuffient address"-- odd, considering the OTHER order got here just fine and it was in fact the correct address. But I digress. She emailed me using her personal .mac email address, and it was basically to say this:
How strange... and no sign of the other in your spam nox?
Maybe it's a yahoo to yahoo glitch since Aromleigh has a mail plus account, and they're being seen as spam because it's a business. That's all I can guess
Thanks,
Kristen
That's it? Really? A customer emails you several times, then hunts you down on your blog, and that's your response? No word of how to fix the problem? No resolutions? Just a "huh, that's weird!" Girl, no.
So I followed up with an email asking how my order could be completed and I'd be willing to pay for additional signature confirmation if that's what it takes. No response. Two days later, I emailed again. Almost 48 hours after that, last night, she finally responded that she'd invoice me for the extra shipping when she got into the office.
I am glad that it is FINALLY getting resolved, but seriously... it should not take me so long to get a good customer service email that addresses a lost package. I shouldn't have to email four times (three times requesting a phone call since her email doesn't seem to work... to no avail) and have to press for a way to complete the order several times. It's highly annoying and leaves a bad taste in my mouth.
So, it should apparently be re-shipped sometime later in the week (for which I will pay additional shipping-- considering my address was CORRECT in the first place, this is generous of me, as it is technically Aromaleigh's responsibility to retrieve a refund from the P.O.) This will be my last order with the company despite the fact that I've found two eye colors I absolutely love and want to buy in full sizes. But no, I'd much rather give my money to people who provide adequate, if not exemplary, customer service.
In other news, is it like super duper idiot day on the intarwebs? For realz.