I sent tech support a pre-sale question: response in 8 hours. (a clip from their website): "Technical support is available 6 days a week, 12 hours a day via e-mail. We make every attempt to respond within 3 hour but many people are pleased to find that we respond within a few minutes!"
I purchased the program and it was installed by a paid tech but it took 8 hours to get the registration email, so after waiting an hour ($100) they could not complete the work.Discovered a bug: when sorting by date, it only sorts the month, so at first, you get all the January's with the years in random order, then February's, etc. Worthless. Emailed tech support: no response.
Tried sending them a screenshot, with their program opening the Win 7 snipping tool and closing as soon as it is opened.
Tried opening an existing email in Outlook 2010 - it closes as soon as it is opened. I verified this on 3 Win7 & 8 PCs.
Email support asking for refund: no reply.
