About Service Café
This application is created for users of McDonald’s Corporation ServiceCafe IT Service Desk only. Access is protected by valid credentials. This application offers the following features: - View list of active tickets...
This application is created for users of McDonald’s Corporation ServiceCafe IT Service Desk only. Access is protected by valid credentials. This application offers the following features: - View list of active tickets including title, description, and status - View ticket details - Create new ticket - Call or chat to service desk personnel - Request a call back from service desk personnel - Change password - Reset password - Approver tasks - System dashboard The application allows optional push notifications containing status updates.
Version History - Chat Service Desk uses chat queue based on user's region and VIP status - Support for new SSO - The app can be launched using url scheme "servicecafe://" 1.2.16 10/10/2018 - Access to Tech Bar functionality through Quick Menu 1.2.15 05/06/2018 A minor update for tickets submitted from the mobile app. 1.2.14 01/12/2018 - System Dashboard now shows major incidents assigned to GTS and GES assignment groups - Defect fixes 1.2.13 10/24/2017 - Additional service desk numbers - UI improvements and defect fixes - Assignment group incident watchlist on System Dashboard 1.2.12 08/16/2017 - RFM dashboard phase-2 enhancements 1.2.11 07/07/2017 - Defect fixes 1.2.10 06/26/2017 - Major incidents for JIRA added to system dashboard 1.2.9 05/15/2017 - Defect fixes - App analytics improvements 1.2.8 05/02/2017 - UI improvements 1.2.7 04/13/2017 - Updated service desk number for Singapore and UAE - Remember me feature for auto login - Defect fixes 1.2.6 04/06/2017 - Defect fixes and performance improvements 1.2.4 02/06/2017 - RFM2 Dashboard 1.2.3 01/20/2017 - Defect fixes for Chat Service Desk 1.2.1 01/13/2017 - Approver tasks - Service desk phone numbers for UAE and Singapore 1.2.0 01/03/2017 - Change password functionality - Improved Reset Password functionality - Defect Fixes - Performance improvements 1.1.3 09/26/2016 - Fix for default Canadian service desk number when iPhone's region setting is set to Canada. 1.1.1 05/12/2016 - Chat service desk functionality - Call service desk functionality now have a Canada number - Fixed an issue with the app installation on iPhone 4S, iPhone 5 and iPhone 5C devices 1.1.0 05/03/2016 - Defect fixes in Password Reset and Call Me Back functionalities - UI improvements in Request Detail functionality - Fix for an issue where Apple App Store was not allowing the app to install on iPhone 5 - Improvements in logic to retrieve user's Requests list 1.0.10 04/25/2016 1.0.9 04/19/2016
Previous Versions
Here you can find the changelog of Service Café since it was posted on our website on 2023-09-05 23:15:29.
The latest version is 1.2.16 and it was updated on 2026-06-23 17:35:20. See below the changes in each version.
Service Café version 1.2.16
Updated At: 2026-06-02
Changes: Version History - Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://" 1.2.16 10/10/2018 - Access to Tech Bar functionality through Quick Menu 1.2.15 05/06/2018 A minor update for tickets submitted from the mobile app. 1.2.14 01/12/2018 - System Dashboard now shows major incidents assigned to GTS and GES assignment groups
- Defect fixes 1.2.13 10/24/2017 - Additional service desk numbers
- UI improvements and defect fixes
- Assignment group incident watchlist on System Dashboard 1.2.12 08/16/2017 - RFM dashboard phase-2 enhancements 1.2.11 07/07/2017 - Defect fixes 1.2.10 06/26/2017 - Major incidents for JIRA added to system dashboard 1.2.9 05/15/2017 - Defect fixes
- App analytics improvements 1.2.8 05/02/2017 - UI improvements 1.2.7 04/13/2017 - Updated service desk number for Singapore and UAE
- Remember me feature for auto login
- Defect fixes 1.2.6 04/06/2017 - Defect fixes and performance improvements 1.2.4 02/06/2017 - RFM2 Dashboard 1.2.3 01/20/2017 - Defect fixes for Chat Service Desk 1.2.1 01/13/2017 - Approver tasks
- Service desk phone numbers for UAE and Singapore 1.2.0 01/03/2017 - Change password functionality
- Improved Reset Password functionality
- Defect Fixes
- Performance improvements 1.1.3 09/26/2016 - Fix for default Canadian service desk number when iPhone's region setting is set to Canada. 1.1.1 05/12/2016 - Chat service desk functionality
- Call service desk functionality now have a Canada number
- Fixed an issue with the app installation on iPhone 4S, iPhone 5 and iPhone 5C devices 1.1.0 05/03/2016 - Defect fixes in Password Reset and Call Me Back functionalities
- UI improvements in Request Detail functionality
- Fix for an issue where Apple App Store was not allowing the app to install on iPhone 5
- Improvements in logic to retrieve user's Requests list 1.0.10 04/25/2016 1.0.9 04/19/2016
Service Café version 1.2.16
Updated At: 2018-10-10
Changes: Oct 10, 2018
Version 1.2.16
- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
Service Café version 1.2.16
Updated At: 2018-10-10
Changes: - Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
Disclaimer
Official App Store Link
We do not host Service Café on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
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