Epicor

A complete Marketing automation platform to directly connect and engage with your customers. Key capabilities include email marketing, surveys and forms. Available on-premise or cloud.

Benefits

Direct Customer engagement using email and surveys at scale.
Easily act on campaign metrics like email opens & survey responses.
Familiar and easy to use tools for your Marketing team.
High-volume email sending & survey response collection.
Rapid on-boarding capability.
Robust security with role management & encryption options.
Marketing automation tools that increase productivity & agility.
REST API options to integrate with business tools you already know.
Help meet GDPR & CCPA requirements.
Interactive Promotions & deals.
Autonomous feedback deployment for Industry 4.0

eMarketing

GDPR module with signup forms in multiple languages.
Responsive email templates.
Subscriber Import wizard.
Subscriber dashboard shows all key metrics.
Manage hard bounces & opt-outs.
Automatic welcome emails for subscriber signups
Easy to use drag & drop editor with templates.
Email personalization & dynamic content.
List segmentation using contact data or campaign metrics.
A/B Split Testing for email campaigns.
Schedule email & SMS sending.
Upload & manage PDF documents and images.
Resize, crop and manage images.
Campaign metrics show opens, clicks & location at subscriber level.
Export campaign metrics as PDF.
Sender reputation tools for DKIM, SPF and DMARC.
REST API endpoints for contact management & email sending.

Surveys and forms

Survey templates like Net Promoter Score (NPS), Customer support & Email polls.
Drag & Drop survey editor.
25+ Question types with responsive options.
Question library.
Theme selector with configurable styles.
Text piping & Answer filtering.
Skip logic, Question branching & Randomize answers.
Automated rule-based data exports.
Integrated with ITSM.
Email autoresponders for Scorecard & NPS Surveys.
Cross tab reporting.
Text sentiment analysis & tag cloud.
Export survey results as PDF.
REST API endpoints to act on Survey & form response.
Customer Journey builder.

Compatible with

Epicor ERP, E9, E10, iScala, ITSM & Cloud.

How to order

Listed as Sensorpro Customer Experience Marketing (CEM) on the Epicor sales system and part no 81320-000-002 on the Epicor EQC, Sensorpro is available directly from your Epicor account manager. Learn more about Sensorpro on the Epicor Alliance page.

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