{"id":17,"date":"2023-11-22T16:59:00","date_gmt":"2023-11-22T21:59:00","guid":{"rendered":"https:\/\/sites.mit.edu\/s3queue\/?page_id=17"},"modified":"2026-04-21T09:11:40","modified_gmt":"2026-04-21T13:11:40","slug":"welcome-to-drop-ins","status":"publish","type":"page","link":"https:\/\/s3queue.mit.edu\/","title":{"rendered":"Welcome to Drop-ins"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-custom-cyan-color has-text-color has-link-color wp-elements-8244be537433826eae00773a8a761465\" style=\"font-style:normal;font-weight:900\">Welcome to the S3 Drop-In Queue<\/h1>\n\n\n\n<div class=\"wp-block-group wp-elements-8c7d97e7e24f26f20e48eea633d6459f is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\">Open weekdays (M\u2013F) from 10:00am\u201312:00pm &amp; 2:00pm\u20134:00pm<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:700\">What are drop-ins?<\/h2>\n\n\n\n<p>Undergraduate students can connect with an S3 drop-in team member via Zoom video call to briefly discuss time sensitive or easily resolved questions or concerns (e.g., academic extensions). Drop-in meetings are limited to 10 &#8211; 15 minutes.<\/p>\n\n\n\n<p><strong>Depending on the volume of the queue, there might be longer wait times to be seen by someone.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain cp--mx-neg-70 has-background has-medium-font-size is-layout-flow wp-container-core-quote-is-layout-97372b0b wp-block-quote-is-layout-flow is-style-plain--1\" style=\"background-color:#b9f5e2;padding-top:40px;padding-right:70px;padding-bottom:40px;padding-left:70px\">\n<h2 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:700\">How do I access the queue?<\/h2>\n\n\n\n<p>Click on the blue chat widget in the bottom right corner of the screen.<a href=\"https:\/\/direct.lc.chat\/14334846\/\"> <\/a>The queue will only show up during drop-in hours (M-F, 10:00am &#8211; 12:00pm &amp; 2:00pm &#8211; 4:00pm).<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:700\">Drop-in tips:<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Blue chat widget not there during working hours?<\/strong>&nbsp;<a href=\"mailto:s3-support@mit.edu\">Send us an email<\/a>&nbsp;and we\u2019ll get you connected with the drop-in team.<\/li>\n\n\n\n<li>If you would like to schedule a longer conversation, please&nbsp;<a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSflHBLjTsW7BkySgdDP9ljASe3LQbl2ZSpjmMcKmggjMWyDRw\/viewform\">fill out our appointment form<\/a><strong>.<\/strong><\/li>\n\n\n\n<li>While you wait to be seen, take a moment to review your syllabi for course policies in place for your requests.<\/li>\n\n\n\n<li><strong>Follow up questions or updates to your request after your drop-in?<\/strong> Please reach out directly to the team member you were connected to.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:700\">Get help after-hours<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use our&nbsp;<a href=\"https:\/\/mit.co1.qualtrics.com\/jfe\/form\/SV_83b8GAmviQKL4Ca\">online tool<\/a>&nbsp;to find the right resource after hours.<\/li>\n\n\n\n<li>Visit the&nbsp;<a href=\"https:\/\/doingwell.mit.edu\/support-3\/\">DoingWell website<\/a>&nbsp;for other 24\/7 resources and supports on campus.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<!-- Start of LiveChat (www.livechat.com) code -->\n<script>\n    window.__lc = window.__lc || {};\n    window.__lc.license = 14334846;\n    window.__lc.integration_name = \"manual_channels\";\n    window.__lc.product_name = \"livechat\";\n    ;(function(n,t,c){function i(n){return e._h?e._h.apply(null,n):e._q.push(n)}var e={_q:[],_h:null,_v:\"2.0\",on:function(){i([\"on\",c.call(arguments)])},once:function(){i([\"once\",c.call(arguments)])},off:function(){i([\"off\",c.call(arguments)])},get:function(){if(!e._h)throw new Error(\"[LiveChatWidget] You can't use getters before load.\");return i([\"get\",c.call(arguments)])},call:function(){i([\"call\",c.call(arguments)])},init:function(){var n=t.createElement(\"script\");n.async=!0,n.type=\"text\/javascript\",n.src=\"https:\/\/cdn.livechatinc.com\/tracking.js\",t.head.appendChild(n)}};!n.__lc.asyncInit&&e.init(),n.LiveChatWidget=n.LiveChatWidget||e}(window,document,[].slice))\n<\/script>\n<noscript><a href=\"https:\/\/www.livechat.com\/chat-with\/14334846\/\" rel=\"nofollow\">Chat with us<\/a>, powered by <a href=\"https:\/\/www.livechat.com\/?welcome\" rel=\"noopener nofollow\" target=\"_blank\">LiveChat<\/a><\/noscript>\n<!-- End of LiveChat code -->\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the S3 Drop-In Queue Open weekdays (M\u2013F) from 10:00am\u201312:00pm &amp; 2:00pm\u20134:00pm What are drop-ins? Undergraduate students can connect with an S3 drop-in team member via Zoom video call to briefly discuss time sensitive or easily resolved questions or concerns (e.g., academic extensions). Drop-in meetings are limited to 10 &#8211; 15 minutes. Depending on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"acf":[],"mb":[],"mfb_rest_fields":["title"],"_links":{"self":[{"href":"https:\/\/s3queue.mit.edu\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/s3queue.mit.edu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/s3queue.mit.edu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/s3queue.mit.edu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/s3queue.mit.edu\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":47,"href":"https:\/\/s3queue.mit.edu\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":180,"href":"https:\/\/s3queue.mit.edu\/wp-json\/wp\/v2\/pages\/17\/revisions\/180"}],"wp:attachment":[{"href":"https:\/\/s3queue.mit.edu\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}