{"id":7039,"date":"2019-08-21T10:30:08","date_gmt":"2019-08-21T02:30:08","guid":{"rendered":"http:\/\/ringgitohringgit.com\/?p=7039"},"modified":"2021-06-21T17:38:27","modified_gmt":"2021-06-21T09:38:27","slug":"great-clients","status":"publish","type":"post","link":"https:\/\/ringgitohringgit.com\/personal\/great-clients\/","title":{"rendered":"[PERSONAL] How I Get Great Clients Who Pay &#038; Treat Me Well"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ringgitohringgit.com\/personal\/great-clients\/#Factor_1_%E2%80%93_Luck\" >Factor #1 \u2013 Luck<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ringgitohringgit.com\/personal\/great-clients\/#Factor_2_%E2%80%93_Due_to_Ringgit_Oh_Ringgit\" >Factor #2 \u2013 Due to Ringgit Oh Ringgit<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/ringgitohringgit.com\/personal\/great-clients\/#Factor_3_%E2%80%93_Work_ethics_and_performance\" >Factor #3 \u2013 Work ethics and performance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/ringgitohringgit.com\/personal\/great-clients\/#Factor_4_%E2%80%93_8020_rule\" >Factor #4 \u2013 80\/20 rule<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/ringgitohringgit.com\/personal\/great-clients\/#Last_words\" >Last words<\/a><\/li><\/ul><\/nav><\/div>\n<div id=\"bsf_rt_marker\"><\/div><p>I love my clients. They are freaking awesome. The best. They pay AND treat me well.<\/p>\n<p>I feel like it\u2019s time for me to be forward with my experience working with great clients, because if social media is to be believed, well-paying and respectful clients are supposedly hard to come by.<\/p>\n<p>But let me just say &#8211; they\u2019re not. I\u2019ve had the odd bad apples, but in my four years (so far) working in <a href=\"https:\/\/ringgitohringgit.com\/self-employment-in-malaysia\/\">self-employed<\/a> capacity, the majority of my clients were nothing but <em>absolute<\/em> <em>joys<\/em> to work with.<\/p>\n<p>(Note: I have two types of clients. Those who <a href=\"https:\/\/ringgitohringgit.com\/hire-me-freelance-writer-malaysia\/\">hire me<\/a> in my capacity as Suraya the communications consultant and corporate writer to write reports and stuff, and those who hire me in my capacity as Suraya the blogger from Ringgit Oh Ringgit to promote their products and services. Both are amazing).<\/p>\n<p>This post is a jumble of self-reflection \u2013 how and why do I get these amazing clients? I still don&#8217;t know for sure, but here are my theories.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Factor_1_%E2%80%93_Luck\"><\/span>Factor #1 \u2013 Luck<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><!--more--><\/p>\n<p>First things first, let\u2019s put this out there. Maybe I\u2019m just lucky, simple as that. Maybe the universe looks out for me.<\/p>\n<p>I&#8217;m also lucky to have an annoyingly optimistic personality. I forget bad events (and bad clients) fairly fast, choosing to focus on the things that went right instead of the things that went wrong.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Factor_2_%E2%80%93_Due_to_Ringgit_Oh_Ringgit\"><\/span>Factor #2 \u2013 Due to Ringgit Oh Ringgit<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It could also due to RoR. I mean, it does have a following. A small one, but a following nonetheless. It could be that my clients are just nice to me because they don&#8217;t want me to write bad things about them on Ringgit Oh Ringgit website and its social media platforms. Public Relations 101.<\/p>\n<p>Still, this doesn\u2019t explain the great clients I got before the website got (somewhat) popular. I had great working experiences with companies even when Ringgit Oh Ringgit had very little views.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Factor_3_%E2%80%93_Work_ethics_and_performance\"><\/span>Factor #3 \u2013 Work ethics and performance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Maybe my clients like working with me because I\u2019m okay at my work?<\/p>\n<p>Right, I *like* to think I\u2019m somewhat good at what I do, but tbh I still have no idea if what I\u2019m doing is considered good enough.<\/p>\n<p>All I know is I like to read a lot of books and articles, take online courses, and follow advice and behaviours from people I respect. Everything I do is a combination of what I liked from these sources.<\/p>\n<p>For example,<\/p>\n<ul>\n<li>I liked to read this style of writing (that you\u2019re currently reading), so I end up doing it for Ringgit Oh Ringgit. My most frequent feedback is \u2018easy to understand\u2019 and \u2018relatable\u2019 \u2013 exactly what I\u2019m after<\/li>\n<li>I liked Ramit Sethi\u2019s \u2018Do it for them\u2019 advice \u2013 doing all you can to make the client\u2019s job easier \u2013 so I do that. Every client gets a step-by-step process and timeline. My job is to make sure they do the least possible work on their end<\/li>\n<li>I liked how some articles highlight research-backed ways that improve my communications and workflow, so I incorporate them in my work (find these articles in my <a href=\"https:\/\/ringgitohringgit.com\/category\/link-roundup\/\">link roundup series<\/a>)<\/li>\n<\/ul>\n<p>Those are just some examples but the simplest way to put it is basically, I just imitate what I like. What works, I keep. What doesn\u2019t, I tweak. Repeat indefinitely; the learning process never ends.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Factor_4_%E2%80%93_8020_rule\"><\/span>Factor #4 \u2013 80\/20 rule<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The 80\/20 rule, also known as <a href=\"https:\/\/en.wikipedia.org\/wiki\/Pareto_principle\">the Pareto Principle<\/a>, might be one of the most important concepts I\u2019ve ever came across. You can apply it for many things, but in this context, this rule permits me to <u>reject 80% of potential clients so I can focus on giving my best to the remaining 20%<\/u>.<\/p>\n<p>At the end of the day, it\u2019s better to have a few good clients than many mediocre and bad clients. Each client will still require (non-billable) admin hours and it\u2019s in my best interest to have less, not more admin hours.<\/p>\n<p>(And the irony is bad clients usually require MORE admin hours than necessary, making them a literal waste of time. Time that you can use to earn more money.)<\/p>\n<p>The 80\/20 rule might not be something that you can do in the beginning of your freelance career, when you need to build up your portfolio and reputation, and not to mention savings.<\/p>\n<p>But when you are in the position to, when potential clients start coming to you instead of you looking for them, I would highly suggest you start being choosy with who you work with.<\/p>\n<p>The definition of a \u2018bad client\u2019 is different for everyone, obviously. Perhaps you can tolerate what I can\u2019t, and I can tolerate what you can\u2019t.<\/p>\n<p>But for me, potential clients who do these actions get (politely) declined:<\/p>\n<ul>\n<li>They are related to gambling, forex, and similar industries<\/li>\n<li>They are rude in their communications<\/li>\n<li>They try to haggle further or give me a low-ball offer after I give my best possible price<\/li>\n<li>They take way too long to get things moving. The way I see it, if we were emailing for several weeks\/months without any financial offer on the table, then it\u2019s better for me to cut my losses<\/li>\n<\/ul>\n<p>That\u2019s pretty much it. Not that high of a bar, right? Yet its amazing how many clients get \u2018eliminated\u2019 this way.<\/p>\n<p>The 80\/20 rule works so well, that I stopped doing contracts to \u2018legally bind\u2019 my clients, something they advise freelancers to do for your own protection in case they don\u2019t pay up. I didn\u2019t have to, because the clients I *do* end up with are also not phased with my invoice for 50% deposit before the work even starts.<\/p>\n<p>(I would actually recommend you implement the \u201850% deposit before work starts\u2019 rule, no matter what stage you are right now. It will <em>significantly <\/em>reduce the chances of having non-paying clients after you complete the work!)<\/p>\n<p>Related:<\/p>\n<ul>\n<li><a href=\"https:\/\/ringgitohringgit.com\/earning-money\/how-to-charge-clients\/\">How to Charge Clients: 5 Methods Freelancers Can Use<\/a><\/li>\n<li><a href=\"https:\/\/ringgitohringgit.com\/how-to-get-clients\/\">How to Get Clients: A Guide for Malaysian Freelancers<\/a><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Last_words\"><\/span>Last words<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As you can see, the reason I love my clients is not that I have a masochistic tendency or anything. It&#8217;s just, somehow, after years of hard work, I\u2019ve developed this system of sorts that eliminates potentially bad clients, which results in me ending up with <del>only<\/del> mostly the good ones.<\/p>\n<p>Another reason why I love this system of mine: employees are good reflections of their companies. When I interact with potential clients, our communications speak VOLUMES about their company culture.<\/p>\n<p>I get to know which companies incorporate the Richard Branson philosophy, which ones take care of their employees and are good from the inside out. I love helping companies like these achieve greater success, and I will go above and beyond in my work for them.<\/p>\n<figure style=\"width: 744px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-large\" src=\"https:\/\/i1.wp.com\/businesscentricnetwork.com\/wp-content\/uploads\/2018\/02\/loyal-customer.jpg?w=744&amp;ssl=1\" width=\"744\" height=\"400\" \/><figcaption class=\"wp-caption-text\">image credit: businesscentricnetwork.com<\/figcaption><\/figure>\n<p>As a last note here, I can&#8217;t share my private clients for writing work, but I can share <a href=\"https:\/\/ringgitohringgit.com\/?s=sponsored\">the clients I&#8217;ve worked with <\/a>for sponsored post in Ringgit Oh Ringgit. They are the top 20% &#8211; there were many other sponsored post opportunities that I didn&#8217;t take.<\/p>\n<p>Hope you enjoyed this personal post. It feels weird to hype up my awesome clients, when the more popular thing to do is to &#8216;spill tea&#8217; about the bad ones. But I know I&#8217;m not the only one who have great working relationships with clients &#8211; why don&#8217;t we hear about those often?<\/p>\n<p>How about we change the perception that only bad clients exist? Do you have good experiences with your clients too? Share in the comments section!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I love my clients. They are freaking awesome. The best. They pay AND treat me well. I feel like&#8230;<\/p>\n","protected":false},"author":1,"featured_media":7040,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>[PERSONAL] How I Get Great Clients Who Pay &amp; Treat Me Well - Ringgit Oh Ringgit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ringgitohringgit.com\/personal\/great-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[PERSONAL] How I Get Great Clients Who Pay &amp; Treat Me Well - Ringgit Oh Ringgit\" \/>\n<meta property=\"og:description\" content=\"I love my clients. 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