Need help using respond.io? Learn all about our features, connecting and configuring channels, automation, popular use cases and more here.https://respond.ioFri, 03 Apr 2026 02:48:42 GMT60https://respond.io/help/ai-agent-guides/how-to-use-ai-agents-for-automotive-saleshttps://respond.io/help/ai-agent-guides/how-to-use-ai-agents-for-automotive-salesLearn how to set up an AI Agent that qualifies leads, books test drives, and routes customers to your sales team — so you never miss a buyer.Fri, 03 Apr 2026 02:48:42 GMThttps://respond.io/help/quick-start/getting-started-with-respond-iohttps://respond.io/help/quick-start/getting-started-with-respond-ioLearn how to get started on respond.io using the Onboarding module. This guide walks new users through the essential setup steps, including connecting a channel, organizing contacts with Lifecycle, setting up AI Agents, and inviting teammates.Fri, 20 Mar 2026 01:35:25 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-make-http-requestshttps://respond.io/help/ai-agent-actions/ai-agent-action-make-http-requestsLearn more about how the make HTTP requests AI Agent action allows your AI Agent to call external APIs during conversations to retrieve real-time data or trigger actions in third-party systems.Thu, 19 Mar 2026 09:31:17 GMThttps://respond.io/help/facebook-messenger/facebook-message-templateshttps://respond.io/help/facebook-messenger/facebook-message-templatesLearn more about Facebook Message Templates, why they replace message tags on respond.io, and how to use them to send compliant utility messages outside the 24-hour Messenger window under Meta’s latest policies.Mon, 23 Feb 2026 19:10:08 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-update-tagshttps://respond.io/help/ai-agent-actions/ai-agent-action-update-tagsLearn how AI Agents add or remove Contact tags in respond.io to automatically categorize Contacts and support Workflows based on conversation context.Wed, 04 Feb 2026 05:08:16 GMThttps://respond.io/help/inbox/getting-started-with-inboxhttps://respond.io/help/inbox/getting-started-with-inboxLearn how to navigate the Inbox module’s side panel, conversation list and vertical sidebar. Thu, 12 Feb 2026 13:37:32 GMThttps://respond.io/help/inbox/managing-conversations-in-inboxhttps://respond.io/help/inbox/managing-conversations-in-inboxLearn how to navigate, and manage conversations in Inbox.Tue, 17 Mar 2026 08:36:50 GMThttps://respond.io/help/inbox/managing-emails-in-inboxhttps://respond.io/help/inbox/managing-emails-in-inboxLearn how to manage email conversations in Inbox, including sending, replying, and reviewing emails.Mon, 19 Jan 2026 03:59:04 GMThttps://respond.io/help/inbox/using-ai-assisthttps://respond.io/help/inbox/using-ai-assistLearn how to use the AI Assist feature to generate responses to customer queries.Wed, 12 Nov 2025 02:58:38 GMThttps://respond.io/help/inbox/interacting-with-ai-promptshttps://respond.io/help/inbox/interacting-with-ai-promptsLearn how to interact with AI Prompts and how to use it while messaging.Mon, 17 Nov 2025 14:57:56 GMThttps://respond.io/help/inbox/filtering-and-sorting-conversations-in-inboxhttps://respond.io/help/inbox/filtering-and-sorting-conversations-in-inboxLearn how to filter and sort conversations in Inbox, including advanced filters and unreplied conversations.Fri, 06 Mar 2026 17:13:41 GMThttps://respond.io/help/inbox/assigning-and-closing-a-conversationhttps://respond.io/help/inbox/assigning-and-closing-a-conversationLearn how to assign a conversation and close a conversation.Tue, 20 Jan 2026 01:18:57 GMThttps://respond.io/help/inbox/managing-calls-in-inboxhttps://respond.io/help/inbox/managing-calls-in-inboxLearn how to view and manage call activities in Inbox, including call details, recordings, and transcripts.Mon, 19 Jan 2026 03:55:32 GMThttps://respond.io/help/inbox/managing-contacts-in-inboxhttps://respond.io/help/inbox/managing-contacts-in-inboxLearn how to create, search, and manage Contacts in the Inbox.Mon, 26 Jan 2026 04:19:09 GMThttps://respond.io/help/inbox/managing-custom-inboxhttps://respond.io/help/inbox/managing-custom-inboxUse Custom Inboxes to filter and save a list of Contacts and conversations that fulfill a set of conditions.Tue, 20 Jan 2026 06:46:12 GMThttps://respond.io/help/inbox/collaborating-with-your-team-in-inboxhttps://respond.io/help/inbox/collaborating-with-your-team-in-inboxLearn how to collaborate with your team in the Inbox.Mon, 09 Mar 2026 08:01:39 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-handle-callshttps://respond.io/help/ai-agent-actions/ai-agent-action-handle-callsLearn how AI Agents handle inbound calls in respond.io, including voice behavior, setup options, and key limitations.Thu, 12 Feb 2026 04:09:52 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-trigger-workflowhttps://respond.io/help/ai-agent-actions/ai-agent-action-trigger-workflowLearn how AI Agents trigger existing Workflows in respond.io to run advanced automations and integrations.Mon, 26 Jan 2026 04:23:03 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-add-commentshttps://respond.io/help/ai-agent-actions/ai-agent-action-add-commentsLearn how AI Agents add internal comments in respond.io to share context, tag teammates, and support smooth handoffs.Mon, 26 Jan 2026 04:23:19 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-update-contact-fieldshttps://respond.io/help/ai-agent-actions/ai-agent-action-update-contact-fieldsLearn how AI Agents update Contact fields in respond.io, including how to save customer details accurately and handle common limitations.Mon, 26 Jan 2026 04:25:35 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-update-lifecycle-stagehttps://respond.io/help/ai-agent-actions/ai-agent-action-update-lifecycle-stageLearn how AI Agents update Lifecycle stages in respond.io to automate lead progression through every stage of the sales process.Mon, 26 Jan 2026 21:54:07 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-close-conversationshttps://respond.io/help/ai-agent-actions/ai-agent-action-close-conversationsLearn how the Close conversations action works for AI Agents in respond.io, including how to trigger it, apply closing notes, and handle summaries.Wed, 21 Jan 2026 08:23:22 GMThttps://respond.io/help/ai-agents/ai-agents-known-limitations-and-workaroundshttps://respond.io/help/ai-agents/ai-agents-known-limitations-and-workaroundsLearn about platform-level limitations of AI Agents in respond.io, including visibility constraints, message history limits, unsupported capabilities, and recommended workarounds.Fri, 06 Mar 2026 17:07:06 GMThttps://respond.io/help/ai-agent-actions/ai-agent-action-assign-to-agent-or-teamhttps://respond.io/help/ai-agent-actions/ai-agent-action-assign-to-agent-or-teamLearn how AI Agents assign conversations to agents, teams, or other AI Agents in respond.io, including assignment methods, handoff behavior, and key limitations.Mon, 26 Jan 2026 04:24:39 GMThttps://respond.io/help/ai-agents/using-prompt-templateshttps://respond.io/help/ai-agents/using-prompt-templatesLearn how prompt templates help you create consistent, reliable AI Agents faster. Use ready-made, best-practice prompts in AI Agent Instructions and Actions, then customize them to guide conversations, set boundaries, and handle handoffs, follow-ups, and errors with ease.Mon, 12 Jan 2026 02:52:07 GMThttps://respond.io/help/mobile-app/mobile-app-overviewhttps://respond.io/help/mobile-app/mobile-app-overviewLearn which modules and features are supported on the mobile app, and which are available only on the web app.Wed, 18 Mar 2026 08:59:34 GMThttps://respond.io/help/workflows/how-to-migrate-ai-objective-legacy-workflows-to-ai-agentshttps://respond.io/help/workflows/how-to-migrate-ai-objective-legacy-workflows-to-ai-agentsThis guide shows you how to migrate your existing AI Objective Workflows to AI Agents, our more powerful, flexible, and future-ready AI feature. You’ll learn how to move your persona, objectives, variables, and knowledge sources so a single AI Agent can replace and improve on your old AI Objective Steps.Thu, 25 Dec 2025 08:00:40 GMThttps://respond.io/help/ai-agents/managing-ai-knowledge-sourceshttps://respond.io/help/ai-agents/managing-ai-knowledge-sourcesLearn how to add, manage, and optimize knowledge sources so your AI can deliver more accurate, reliable, and context-rich answers.Wed, 25 Feb 2026 06:39:31 GMThttps://respond.io/help/workspace-settings/callshttps://respond.io/help/workspace-settings/callsLearn how to manage call configurations for your connected Call Channels.Thu, 04 Dec 2025 12:01:51 GMThttps://respond.io/help/ai-agents/how-to-test-ai-agentshttps://respond.io/help/ai-agents/how-to-test-ai-agentsLearn how to safely test your AI Agent before publishing by simulating conversations and previewing actions without affecting real customers.Wed, 04 Feb 2026 12:04:46 GMThttps://respond.io/help/organization-settings/ai-creditshttps://respond.io/help/organization-settings/ai-creditsThis article explains what AI Credits are, how limits work on respond.io plans, and how to get more if you need them.Mon, 22 Sep 2025 09:24:52 GMThttps://respond.io/help/integrations/n8nhttps://respond.io/help/integrations/n8nLearn more about integrating respond.io with n8n to automate complex workflows.Mon, 23 Feb 2026 12:34:21 GMThttps://respond.io/help/sms/telnyx-sms-quick-starthttps://respond.io/help/sms/telnyx-sms-quick-startLearn how to connect Telnyx SMS to chat with customers.Wed, 28 Jan 2026 16:54:13 GMThttps://respond.io/help/ai-agent-actions/using-ai-agent-actionshttps://respond.io/help/ai-agent-actions/using-ai-agent-actionsLearn how AI Agent Actions work in respond.io, including how to trigger actions, chain them together, handle audio messages, and avoid conflicts with Workflows and assignments.Mon, 12 Jan 2026 08:34:24 GMThttps://respond.io/help/ai-agents/how-to-write-effective-ai-agent-promptshttps://respond.io/help/ai-agents/how-to-write-effective-ai-agent-promptsLearn how to write effective AI Agent prompts with best practices, tips, and practical examples.Wed, 18 Mar 2026 06:36:20 GMThttps://respond.io/help/ai-agents/getting-started-with-ai-agentshttps://respond.io/help/ai-agents/getting-started-with-ai-agentsLearn how to set up an AI Agent with templates to get started fast.Wed, 18 Mar 2026 15:19:59 GMThttps://respond.io/help/instagram/instagram-auto-private-replieshttps://respond.io/help/instagram/instagram-auto-private-repliesLearn how to automatically send private messages to users who comment on your Instagram posts, reels, ads, or live stories.Thu, 28 Aug 2025 08:39:49 GMThttps://respond.io/help/workspace-settings/ai-promptshttps://respond.io/help/workspace-settings/ai-promptsLearn how to set up and configure AI Prompts.Thu, 03 Jul 2025 04:40:29 GMThttps://respond.io/help/workspace-settings/ai-assisthttps://respond.io/help/workspace-settings/ai-assistLearn how to set up and configure AI Assist.Wed, 14 Jan 2026 04:20:56 GMThttps://respond.io/help/dashboard-reporting/reports-callshttps://respond.io/help/dashboard-reporting/reports-callsTrack and analyze call performance across your Workspace.Thu, 04 Dec 2025 11:46:47 GMThttps://respond.io/help/mobile-app/calling-from-your-mobilehttps://respond.io/help/mobile-app/calling-from-your-mobileLearn how to manage calls on the Calls tab on your respond.io mobile appTue, 03 Mar 2026 02:06:59 GMThttps://respond.io/help/telnyx-voip/telnyx-voip-quick-starthttps://respond.io/help/telnyx-voip/telnyx-voip-quick-startCreate and connect a Telnyx account to call your customers.Thu, 26 Mar 2026 23:36:49 GMThttps://respond.io/help/telnyx-voip/telnyx-voip-overviewhttps://respond.io/help/telnyx-voip/telnyx-voip-overviewGet an overview of the Telnyx Channel and its capabilities.Fri, 20 Mar 2026 19:14:16 GMThttps://respond.io/help/whatsapp/whatsapp-api-quick-starthttps://respond.io/help/whatsapp/whatsapp-api-quick-startGet a WhatsApp Business API account fast to start chatting with your customers.Mon, 09 Mar 2026 14:28:17 GMThttps://respond.io/help/whatsapp/whatsapp-coexistencehttps://respond.io/help/whatsapp/whatsapp-coexistenceLearn how to connect the WhatsApp Business App to respond.io for seamless messaging and automation. Tue, 10 Mar 2026 05:49:01 GMThttps://respond.io/help/whatsapp/getting-ready-for-inbound-conversationshttps://respond.io/help/whatsapp/getting-ready-for-inbound-conversationsLearn about conversation windows, sending message templates and setting up a simple entry point to manage WhatsApp messages from your customers.Mon, 26 Jan 2026 21:53:52 GMThttps://respond.io/help/whatsapp/getting-ready-for-promotional-messaginghttps://respond.io/help/whatsapp/getting-ready-for-promotional-messagingLearn how to broadcast promotional messages using WhatsApp message templates.Wed, 18 Mar 2026 07:43:36 GMThttps://respond.io/help/whatsapp/whatsapp-official-business-account-blue-tickhttps://respond.io/help/whatsapp/whatsapp-official-business-account-blue-tickLearn how to get a WhatsApp Official Business Account.Wed, 03 Dec 2025 05:46:26 GMThttps://respond.io/help/whatsapp/grow-your-whatsapp-audience-by-maximizing-entry-pointshttps://respond.io/help/whatsapp/grow-your-whatsapp-audience-by-maximizing-entry-pointsLearn how to reach customers and gain Contacts by adding multiple WhatsApp entry points.Fri, 04 Apr 2025 09:55:22 GMThttps://respond.io/help/whatsapp/get-whatsapp-api-account-for-government-agencieshttps://respond.io/help/whatsapp/get-whatsapp-api-account-for-government-agenciesGet a WhatsApp API Business Account for your Government AgencyFri, 04 Apr 2025 09:56:41 GMThttps://respond.io/help/whatsapp/whatsapp-business-calling-apihttps://respond.io/help/whatsapp/whatsapp-business-calling-apiLearn how to use WhatsApp Business Calling API to receive and make calls.Tue, 09 Dec 2025 05:54:26 GMThttps://respond.io/help/whatsapp/meta-business-verificationhttps://respond.io/help/whatsapp/meta-business-verificationLearn how to verify your business with Meta.Wed, 12 Nov 2025 02:41:25 GMThttps://respond.io/help/whatsapp/whatsapp-message-templateshttps://respond.io/help/whatsapp/whatsapp-message-templatesUse WhatsApp Message Templates to engage with Contacts at any time. Wed, 25 Feb 2026 13:31:55 GMThttps://respond.io/help/whatsapp/whatsapp-pricinghttps://respond.io/help/whatsapp/whatsapp-pricingLearn about WhatsApp's pricing model: Free Service Conversations and per-message template billing. Mon, 01 Dec 2025 08:50:13 GMThttps://respond.io/help/whatsapp/whats-app-business-api-channel-configurationhttps://respond.io/help/whatsapp/whats-app-business-api-channel-configurationLearn how to configure your WhatsApp Business Platform (API) channel and manage your profile on respond.io.Mon, 02 Mar 2026 09:35:16 GMThttps://respond.io/help/whatsapp/whatsapp-messaging-limitshttps://respond.io/help/whatsapp/whatsapp-messaging-limitsLearn how to increase WhatsApp messaging limits Thu, 13 Nov 2025 22:58:02 GMThttps://respond.io/help/whatsapp/meta-product-cataloghttps://respond.io/help/whatsapp/meta-product-catalogLearn how to use Meta Product Catalog with respond.io.Wed, 05 Nov 2025 03:46:05 GMThttps://respond.io/help/whatsapp/change-your-whatsapp-business-display-namehttps://respond.io/help/whatsapp/change-your-whatsapp-business-display-nameLearn how to change your WhatsApp Business Display Name for your respond.io WhatsApp Business API Account.Wed, 04 Mar 2026 11:02:38 GMThttps://respond.io/help/whatsapp/migrating-from-whatsapp-personal-or-whatsapp-business-apphttps://respond.io/help/whatsapp/migrating-from-whatsapp-personal-or-whatsapp-business-appLearn what you need to do to migrate to WhatsApp Business API using an existing WhatsApp Personal or Business app phone number.Wed, 12 Nov 2025 02:42:40 GMThttps://respond.io/help/whatsapp/phone-number-migration-to-respond-whatsapp-business-apihttps://respond.io/help/whatsapp/phone-number-migration-to-respond-whatsapp-business-apiLearn how to migrate your phone number from other BSPs to respond.io WhatsApp Business API.Thu, 11 Dec 2025 22:53:29 GMThttps://respond.io/help/whatsapp/turn-off-whatsapp-number-two-step-verificationhttps://respond.io/help/whatsapp/turn-off-whatsapp-number-two-step-verificationLearn how to turn off WhatsApp Number Two-Step Verification in your WhatsApp Manager.Tue, 20 May 2025 08:09:25 GMThttps://respond.io/help/whatsapp/whatsapp-cloud-apihttps://respond.io/help/whatsapp/whatsapp-cloud-apiConnect a WhatsApp Cloud API account to chat with customers over WhatsApp.Mon, 09 Mar 2026 10:30:32 GMThttps://respond.io/help/whatsapp/phone-number-migration-to-whatsapp-cloud-apihttps://respond.io/help/whatsapp/phone-number-migration-to-whatsapp-cloud-apiLearn how to migrate phone number from WhatsApp BSPs to WhatsApp Cloud API.Thu, 28 Aug 2025 08:17:01 GMThttps://respond.io/help/reporting-and-analytics/how-to-move-an-existing-lifecycle-stage-from-primary-to-losthttps://respond.io/help/reporting-and-analytics/how-to-move-an-existing-lifecycle-stage-from-primary-to-lostLearn how to correctly move Lifecycle Stages to ensure accurate reporting in respond.io. Tue, 15 Jul 2025 06:49:46 GMThttps://respond.io/help/dashboard-reporting/reports-lifecyclehttps://respond.io/help/dashboard-reporting/reports-lifecycleDiscover how Lifecycle Reports tracks leads from new to paying customers, measuring conversions, drop-offs, and time metrics for an optimized funnel.Wed, 18 Mar 2026 15:48:10 GMThttps://respond.io/help/organization-settings/whatsapp-feeshttps://respond.io/help/organization-settings/whatsapp-feesLearn how to manage your WhatsApp Business Account and view your credit balance, usage history and more.Tue, 27 Jan 2026 06:44:51 GMThttps://respond.io/help/zapier/salesforcehttps://respond.io/help/zapier/salesforceLearn how to integrate Salesforce with respond.io using Zapier to automatically manage Contact information.Fri, 04 Apr 2025 10:14:34 GMThttps://respond.io/help/workflows/step-update-lifecyclehttps://respond.io/help/workflows/step-update-lifecycleLearn about best practices, use cases and how it works when implementing the Update Lifecycle Step.Fri, 21 Mar 2025 09:30:08 GMThttps://respond.io/help/zapier/zapierhttps://respond.io/help/zapier/zapierLearn how to integrate respond.io with Zapier.Tue, 18 Nov 2025 03:31:11 GMThttps://respond.io/help/zapier/crm-integration-activecampaignhttps://respond.io/help/zapier/crm-integration-activecampaignLearn how to integrate ActiveCampaign with respond.io using Zapier to automatically manage Contact information and update agents on deal statuses.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/zapier/pipedrivehttps://respond.io/help/zapier/pipedriveLearn how to integrate Pipedrive with respond.io using Zapier to automatically manage Contact information and update agents on deal statuses.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/zapier/hubspothttps://respond.io/help/zapier/hubspotLearn how to use Zapier and Workflows to automatically sync Contact data and create deals and tickets by integrating HubSpot with respond.io.Wed, 19 Nov 2025 00:42:33 GMThttps://respond.io/help/zapier/ecommerce-integration-magentohttps://respond.io/help/zapier/ecommerce-integration-magentoLearn how to integrate Magento with respond.io using Zapier to automatically manage Contact information and send customers messages.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/zapier/ecommerce-integration-woocommercehttps://respond.io/help/zapier/ecommerce-integration-woocommerceLearn how to integrate WooCommerce with respond.io using Zapier to automatically manage Contact information and send customers messages.Tue, 15 Jul 2025 06:45:36 GMThttps://respond.io/help/zapier/big-commercehttps://respond.io/help/zapier/big-commerceLearn how to integrate BigCommerce with respond.io using Zapier to automatically manage Contact information and send customers messages.Fri, 04 Apr 2025 09:55:18 GMThttps://respond.io/help/zapier/e-commerce-integration-shopifyhttps://respond.io/help/zapier/e-commerce-integration-shopifyLearn how to integrate Shopify with respond.io using Zapier to sync Contact information and manage orders and carts.Fri, 09 May 2025 08:46:41 GMThttps://respond.io/help/dialogflow/dialogflow-fulfillment-webhook-requestshttps://respond.io/help/dialogflow/dialogflow-fulfillment-webhook-requestsLearn how to use fulfillment webhook requests to pass data from respond.io to Dialogflow.Tue, 11 Nov 2025 09:37:04 GMThttps://respond.io/help/dialogflow/dialogflow-custom-payloadshttps://respond.io/help/dialogflow/dialogflow-custom-payloadsLearn about supported Custom Payloads on respond.io.Mon, 17 Nov 2025 05:52:50 GMThttps://respond.io/help/dialogflow/dialogflow-response-templateshttps://respond.io/help/dialogflow/dialogflow-response-templatesLearn how to use Response Templates to send responses to Contacts. Wed, 21 May 2025 03:16:55 GMThttps://respond.io/help/dialogflow/dialogflow-eventshttps://respond.io/help/dialogflow/dialogflow-eventsLearn how to use events to trigger Dialogflow intents.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/dialogflow/dialogflow-parametershttps://respond.io/help/dialogflow/dialogflow-parametersLearn how to use custom Dialogflow parameters for multiple use cases.Fri, 04 Apr 2025 09:55:39 GMThttps://respond.io/help/dialogflow/dialogflow-managing-intentshttps://respond.io/help/dialogflow/dialogflow-managing-intentsPersonalize the chatbot responses by configuring intents.Fri, 04 Apr 2025 09:55:13 GMThttps://respond.io/help/dialogflow/dialogflow-creating-a-chatbothttps://respond.io/help/dialogflow/dialogflow-creating-a-chatbotLearn how to use the Dialogflow integration to create a chatbot.Fri, 04 Apr 2025 09:55:16 GMThttps://respond.io/help/dialogflow/dialogflow-connecting-to-dialogflowhttps://respond.io/help/dialogflow/dialogflow-connecting-to-dialogflowLearn how to connect a Dialogflow Agent to respond.io.Wed, 22 Oct 2025 09:47:37 GMThttps://respond.io/help/dialogflow/dialogflow-overviewhttps://respond.io/help/dialogflow/dialogflow-overviewGet an overview of how to use Dialogflow with respond.io.Mon, 13 Oct 2025 08:28:33 GMThttps://respond.io/help/integrations/salesforce-integrationhttps://respond.io/help/integrations/salesforce-integrationLearn how to connect your Salesforce account with respond.io to seamlessly access and view your contact fields. Wed, 22 Oct 2025 09:39:20 GMThttps://respond.io/help/integrations/webhookshttps://respond.io/help/integrations/webhooksLearn how to use the webhooks integration to get your applications notified about real-time events in your respond.io workspace.Fri, 20 Feb 2026 06:00:25 GMThttps://respond.io/help/integrations/hub-spothttps://respond.io/help/integrations/hub-spotLearn how to connect your HubSpot account with respond.io to access contact properties seamlessly. Mon, 15 Dec 2025 09:04:53 GMThttps://respond.io/help/integrations/developer-apihttps://respond.io/help/integrations/developer-apiUse respond.io’s Developer API to take advantage of many core features, including automating messages, syncing CRMs and triggering Workflows.Tue, 15 Apr 2025 05:05:30 GMThttps://respond.io/help/integrations/tiktok-messaging-ads-integrationhttps://respond.io/help/integrations/tiktok-messaging-ads-integrationLearn all about TikTok Messaging Ads and how to set up both the integration on respond.io and TikTok Messaging Ads on TikTok Ads Manager.Wed, 04 Mar 2026 11:02:45 GMThttps://respond.io/help/integrations/meta-business-accountshttps://respond.io/help/integrations/meta-business-accountsLearn how to integrate your Meta Business Account with respond.io, featuring support for Meta click-to-chat ads and the Meta Conversions API.Wed, 18 Mar 2026 20:02:59 GMThttps://respond.io/help/integrations/makehttps://respond.io/help/integrations/makeLearn how to integrate respond.io with Make.Mon, 17 Nov 2025 18:32:21 GMThttps://respond.io/help/broadcasts/dealing-with-failed-broadcastshttps://respond.io/help/broadcasts/dealing-with-failed-broadcastsLearn about the reasons broadcasts may fail to be sent and how to resend broadcasts to Contacts who did not receive them.Wed, 18 Mar 2026 08:36:42 GMThttps://respond.io/help/broadcasts/import-to-broadcasthttps://respond.io/help/broadcasts/import-to-broadcastLearn how to send a broadcast message to a large number of Contacts with whom you have never started a conversation.Thu, 28 Aug 2025 08:19:09 GMThttps://respond.io/help/broadcasts/workflow-based-on-broadcast-responsehttps://respond.io/help/broadcasts/workflow-based-on-broadcast-responseSend a broadcast with multiple choice questions and automatically handle Contacts’ responses.Fri, 04 Apr 2025 10:14:30 GMThttps://respond.io/help/broadcasts/sending-a-simple-broadcasthttps://respond.io/help/broadcasts/sending-a-simple-broadcastLearn how to send a simple broadcast to a group of Contacts on supported Channels.Fri, 04 Apr 2025 10:13:09 GMThttps://respond.io/help/reporting-and-analytics/reporting-for-saleshttps://respond.io/help/reporting-and-analytics/reporting-for-salesTrack and report on sales activities and agent performance.Fri, 04 Apr 2025 09:55:39 GMThttps://respond.io/help/reporting-and-analytics/supervising-sales-agentshttps://respond.io/help/reporting-and-analytics/supervising-sales-agentsSupervise and manage sales agents on the respond.io platform.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/reporting-and-analytics/track-productivity-by-closing-conversationshttps://respond.io/help/reporting-and-analytics/track-productivity-by-closing-conversationsUse the Close Conversation feature to track sales agent productivity.Wed, 18 Jun 2025 04:05:30 GMThttps://respond.io/help/reporting-and-analytics/reporting-for-supporthttps://respond.io/help/reporting-and-analytics/reporting-for-supportKeep track of all the metrics relevant for your support performance and conversations.Fri, 04 Apr 2025 09:55:37 GMThttps://respond.io/help/reporting-and-analytics/supervising-your-agentshttps://respond.io/help/reporting-and-analytics/supervising-your-agentsAllow managers to identify issues on a daily basis and task agents to solve the issues.Fri, 04 Apr 2025 09:55:37 GMThttps://respond.io/help/reporting-and-analytics/how-to-track-and-analyze-tik-tok-messaging-ad-conversionshttps://respond.io/help/reporting-and-analytics/how-to-track-and-analyze-tik-tok-messaging-ad-conversionsLearn how to automatically track leads from WhatsApp or Messenger and save the data into a Google Sheet to optimize future campaigns.Fri, 04 Apr 2025 09:55:18 GMThttps://respond.io/help/retain-customers/how-to-qualify-leads-and-track-conversions-with-tik-tok-lower-funnel-eventshttps://respond.io/help/retain-customers/how-to-qualify-leads-and-track-conversions-with-tik-tok-lower-funnel-eventsLearn more about qualifying leads and tracking conversions using a Shortcut-triggered Workflow that tags contacts and sends Lower Funnel Events to TikTok for better ad targeting.Fri, 13 Jun 2025 08:38:16 GMThttps://respond.io/help/retain-customers/how-to-improve-lead-targeting-and-automatically-send-purchase-events-to-meta-when-a-customer-makes-a-paymenthttps://respond.io/help/retain-customers/how-to-improve-lead-targeting-and-automatically-send-purchase-events-to-meta-when-a-customer-makes-a-paymentLearn how to automatically send purchase data to Meta to eliminate spam leads, improve ad targeting, and boost ROI, all with a ready-to-use Workflow Template.Fri, 04 Apr 2025 09:55:20 GMThttps://respond.io/help/retain-customers/send-outbound-messageshttps://respond.io/help/retain-customers/send-outbound-messagesFollow up on customers’ issues as needed by sending outbound messages.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/retain-customers/send-csat-and-save-datahttps://respond.io/help/retain-customers/send-csat-and-save-dataUse a Workflow Template to automatically send CSAT surveys to customers with closed conversations and save data in Google Sheets, CRMs or other data warehouse.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/retain-customers/route-vip-contactshttps://respond.io/help/retain-customers/route-vip-contactsLearn how to identify VIP Customers to route and manage them differently from other Customers using Workflows.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/retain-customers/route-new-and-returning-contactshttps://respond.io/help/retain-customers/route-new-and-returning-contactsLearn how to identify new & returning customers to route & manage them separately using Workflows.Fri, 04 Apr 2025 09:55:18 GMThttps://respond.io/help/convert-leads/how-to-automate-lifecycle-tracking-in-google-sheetshttps://respond.io/help/convert-leads/how-to-automate-lifecycle-tracking-in-google-sheetsLearn how to track leads and optimize sales with our Lifecycle Google Sheets template.Wed, 22 Oct 2025 10:07:40 GMThttps://respond.io/help/convert-leads/automate-calculations-using-aihttps://respond.io/help/convert-leads/automate-calculations-using-aiLearn how AI Assist can resolve customer queries that involve calculations.Fri, 31 Oct 2025 04:21:42 GMThttps://respond.io/help/convert-leads/how-to-draft-customer-replies-with-aihttps://respond.io/help/convert-leads/how-to-draft-customer-replies-with-aiUse AI Assist, AI Prompts and AI Assist Persona to draft the best replies to address customers inquiries.Wed, 08 Oct 2025 05:45:14 GMThttps://respond.io/help/convert-leads/align-ai-conversationshttps://respond.io/help/convert-leads/align-ai-conversationsLearn how to maintain a cohesive tone in responses generated by AI to ensure every interaction reflects your brand voice.Wed, 24 Sep 2025 03:53:35 GMThttps://respond.io/help/convert-leads/how-to-write-effective-ai-knowledge-sourceshttps://respond.io/help/convert-leads/how-to-write-effective-ai-knowledge-sourcesLearn how to compose the most effective knowledge sources for the AI features on respond.io.Tue, 04 Nov 2025 07:07:28 GMThttps://respond.io/help/convert-leads/how-to-write-an-optimal-ai-persona-best-practiceshttps://respond.io/help/convert-leads/how-to-write-an-optimal-ai-persona-best-practicesLearn how to write a good AI Assist Persona that helps align AI with your brand voice on respond.io.Tue, 02 Sep 2025 08:25:35 GMThttps://respond.io/help/convert-leads/optimize-agents-productivityhttps://respond.io/help/convert-leads/optimize-agents-productivityGuide agents in their use of the Inbox module to effectively respond to customers.Wed, 18 Mar 2026 14:23:39 GMThttps://respond.io/help/convert-leads/transfer-contacts-to-the-next-shifthttps://respond.io/help/convert-leads/transfer-contacts-to-the-next-shiftLearn how to route open conversations to the next shift.Fri, 04 Apr 2025 09:55:37 GMThttps://respond.io/help/convert-leads/simplify-customer-escalationhttps://respond.io/help/convert-leads/simplify-customer-escalationAutomate the process of transferring issues to the second-level support team.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/convert-leads/get-a-complete-view-of-the-customershttps://respond.io/help/convert-leads/get-a-complete-view-of-the-customersLearn how agents can gain a comprehensive understanding of Contacts’ conversations and profiles.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/convert-leads/streamline-meeting-scheduling-via-ctc-adshttps://respond.io/help/convert-leads/streamline-meeting-scheduling-via-ctc-adsLearn to automatically send your business calendar link to your customers to allow them to book an appointment.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/convert-leads/how-to-optimize-customer-onboarding-with-automated-customized-welcome-messageshttps://respond.io/help/convert-leads/how-to-optimize-customer-onboarding-with-automated-customized-welcome-messagesLearn how to automatically send customized welcome messages to Contacts coming from various messaging channels and assign them to relevant agents with whom they have interacted earlier.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/convert-leads/how-to-guide-customers-seamlessly-from-product-exploration-to-purchase-with-engaging-menushttps://respond.io/help/convert-leads/how-to-guide-customers-seamlessly-from-product-exploration-to-purchase-with-engaging-menusLearn how to create comprehensive Main and Sub Menus for inbound Contacts that allow them to self-explore your product line.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/convert-leads/promptly-transfer-conversationhttps://respond.io/help/convert-leads/promptly-transfer-conversationAutomate the reassigning of conversation if the initial agent does not respond within a specified period.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/convert-leads/get-contacts-consent-for-personal-data-collectionhttps://respond.io/help/convert-leads/get-contacts-consent-for-personal-data-collectionLearn how to automatically ask for customers’ consent to the privacy policy for personal data collection purpose.Fri, 04 Apr 2025 09:55:37 GMThttps://respond.io/help/convert-leads/unassign-agents-after-conversations-closedhttps://respond.io/help/convert-leads/unassign-agents-after-conversations-closedAutomatically unassign Contacts from agents when conversations are closed using Workflow Templates.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/convert-leads/route-contacts-by-shiftshttps://respond.io/help/convert-leads/route-contacts-by-shiftsAutomatically route customers by shifts or business hours.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/convert-leads/route-contacts-by-team-functionshttps://respond.io/help/convert-leads/route-contacts-by-team-functionsAutomatically route customers based on the team the customers want to speak to or customers’ contact data.Fri, 04 Apr 2025 09:55:22 GMThttps://respond.io/help/convert-leads/how-to-route-contacts-by-their-preferred-languagehttps://respond.io/help/convert-leads/how-to-route-contacts-by-their-preferred-languageIn this article, you’ll discover how to automatically route contacts to Agents based on the Contact’s language preferences.Tue, 15 Apr 2025 03:00:02 GMThttps://respond.io/help/convert-leads/create-automated-chat-menushttps://respond.io/help/convert-leads/create-automated-chat-menusLearn how to create automated Chat Menus to handle multiple inquiries simultaneously and provide customers with instant access to information 24/7.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/convert-leads/create-automated-welcome-and-away-messageshttps://respond.io/help/convert-leads/create-automated-welcome-and-away-messagesLearn how to set up automated welcome and away messages to respond to customers immediately.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/convert-leads/managing-spamhttps://respond.io/help/convert-leads/managing-spamLearn how to stop receiving spam by blocking Contacts.Fri, 04 Apr 2025 09:56:00 GMThttps://respond.io/help/convert-leads/assignment-strategy-automatic-contact-distribution-load-balancinghttps://respond.io/help/convert-leads/assignment-strategy-automatic-contact-distribution-load-balancingLearn how to automatically assign customers to agents based on your preferred load distribution strategy.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/convert-leads/automated-product-info-sharing-in-conversations-initiated-via-ctc-adshttps://respond.io/help/convert-leads/automated-product-info-sharing-in-conversations-initiated-via-ctc-adsLearn how to share product information automatically and route interested Contacts to Sales.Fri, 04 Apr 2025 09:56:42 GMThttps://respond.io/help/capture-leads/enrich-customer-datahttps://respond.io/help/capture-leads/enrich-customer-dataRetrieve customer properties like Fields from your CRM or business software that holds your primary customer list and add the data to the Contact in respond.io.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/capture-leads/track-conversation-sourcehttps://respond.io/help/capture-leads/track-conversation-sourceLearn how to track where conversations are coming from even when using the multiple widgets of the same channel on different websites.Fri, 04 Apr 2025 09:56:02 GMThttps://respond.io/help/capture-leads/sending-outbound-sales-messageshttps://respond.io/help/capture-leads/sending-outbound-sales-messagesImport Contacts to send cold messages or follow up with leads.Fri, 04 Apr 2025 09:56:00 GMThttps://respond.io/help/capture-leads/how-to-route-contacts-from-ctc-ads-to-agentshttps://respond.io/help/capture-leads/how-to-route-contacts-from-ctc-ads-to-agentsLearn to automatically assign contacts coming from Click-to-Chat Ads to Agents.Fri, 04 Apr 2025 09:56:41 GMThttps://respond.io/help/capture-leads/collect-contacts-emails-and-phone-numbershttps://respond.io/help/capture-leads/collect-contacts-emails-and-phone-numbersLearn how to collect customers’ or leads’ email addresses and phone numbers when conversations open.Sun, 06 Apr 2025 12:46:03 GMThttps://respond.io/help/help-menu/accessing-the-business-academyhttps://respond.io/help/help-menu/accessing-the-business-academyLearn how to access our Video Guides.Thu, 25 Sep 2025 02:57:19 GMThttps://respond.io/help/help-menu/booking-a-demohttps://respond.io/help/help-menu/booking-a-demoLearn how to book a demo with our expertsWed, 10 Sep 2025 09:26:48 GMThttps://respond.io/help/help-menu/resource-centerhttps://respond.io/help/help-menu/resource-centerLearn more about the resource center and how to enable or disable it.Tue, 08 Apr 2025 04:32:19 GMThttps://respond.io/help/help-menu/getting-supporthttps://respond.io/help/help-menu/getting-supportLearn how to request for the respond.io support team to get in touch with youFri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/help-menu/reporting-a-bughttps://respond.io/help/help-menu/reporting-a-bugLearn more about reporting bugs to the respond.io team.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/help-menu/requesting-a-featurehttps://respond.io/help/help-menu/requesting-a-featureLearn about requesting for a new feature or voting for existing ones.Fri, 04 Apr 2025 09:55:18 GMThttps://respond.io/help/help-menu/accessing-knowledge-basehttps://respond.io/help/help-menu/accessing-knowledge-baseLearn about how you can access the Help Center, search for items, view categories, and find required topics using the Search feature.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/mobile-app/configuring-mobile-app-settingshttps://respond.io/help/mobile-app/configuring-mobile-app-settingsLearn how to configure your respond.io mobile app settings.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/mobile-app/managing-notifications-on-your-mobilehttps://respond.io/help/mobile-app/managing-notifications-on-your-mobileLearn how to use the Notification Center tab on your respond.io mobile app.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/mobile-app/messaging-from-your-mobilehttps://respond.io/help/mobile-app/messaging-from-your-mobileLearn how to manage Contacts, conversations and messages from the Messages tab on your respond.io mobile app.Fri, 13 Feb 2026 05:16:09 GMThttps://respond.io/help/mobile-app/installing-respondio-mobile-apphttps://respond.io/help/mobile-app/installing-respondio-mobile-appLearn how to download and install respond.io on your mobile.Fri, 05 Dec 2025 09:55:25 GMThttps://respond.io/help/user-account/resetting-your-passwordhttps://respond.io/help/user-account/resetting-your-passwordLearn how to reset your password when you forget your login details.Tue, 08 Apr 2025 05:27:55 GMThttps://respond.io/help/user-account/notificationshttps://respond.io/help/user-account/notificationsLearn all you need to know about notifications on the platform.Fri, 04 Apr 2025 10:16:20 GMThttps://respond.io/help/user-account/user-activity-statushttps://respond.io/help/user-account/user-activity-statusLearn how to set your User Activity Status on the platform.Fri, 04 Apr 2025 09:56:01 GMThttps://respond.io/help/user-account/profilehttps://respond.io/help/user-account/profileLearn how to manage your User profile on the respond.io platform.Wed, 22 Oct 2025 09:58:59 GMThttps://respond.io/help/organization-settings/organization-settings-securityhttps://respond.io/help/organization-settings/organization-settings-securityLearn how to configure SSO settings, enable/disable SSO for your organization and Setting up SSO on respond.io for Google WorkspaceFri, 07 Nov 2025 06:14:59 GMThttps://respond.io/help/organization-settings/billing-usagehttps://respond.io/help/organization-settings/billing-usageLearn more about managing your subscription plan, billing information, payment methods, invoices, usage (MAC), and cancellations from the Billing & Usage settings.Wed, 18 Mar 2026 02:29:26 GMThttps://respond.io/help/organization-settings/workspaceshttps://respond.io/help/organization-settings/workspacesLearn how to create and manage Workspaces within your Organization.Fri, 04 Apr 2025 10:14:33 GMThttps://respond.io/help/organization-settings/organization-usershttps://respond.io/help/organization-settings/organization-usersLearn how to add Users and manage their access within the Organization.Wed, 18 Mar 2026 14:22:56 GMThttps://respond.io/help/organization-settings/generalhttps://respond.io/help/organization-settings/generalLearn how to manage and edit Organization information.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/organization-settings/organization-overviewhttps://respond.io/help/organization-settings/organization-overviewLearn how to create and view an Organization, as well as access the Organization settings.Fri, 04 Apr 2025 09:55:20 GMThttps://respond.io/help/workspace-settings/workspace-settings-lifecyclehttps://respond.io/help/workspace-settings/workspace-settings-lifecycleLearn how to track and manage Contacts throughout your sales process on our platform.Wed, 18 Mar 2026 07:22:39 GMThttps://respond.io/help/workspace-settings/data-importhttps://respond.io/help/workspace-settings/data-importLearn how to import, review, and manage data in the platform.Fri, 04 Apr 2025 09:56:42 GMThttps://respond.io/help/workspace-settings/data-exporthttps://respond.io/help/workspace-settings/data-exportExport data from the Workspace to perform in-depth analyses.Wed, 22 Oct 2025 10:03:06 GMThttps://respond.io/help/workspace-settings/fileshttps://respond.io/help/workspace-settings/filesLearn how to manage and store files on the respond.io platform.Fri, 09 Jan 2026 08:02:41 GMThttps://respond.io/help/workspace-settings/workspace-settings-tagshttps://respond.io/help/workspace-settings/workspace-settings-tagsLearn about adding and deleting Tags from the Settings module.Mon, 22 Dec 2025 02:52:34 GMThttps://respond.io/help/workspace-settings/snippetshttps://respond.io/help/workspace-settings/snippetsCreate and manage canned responses to effortlessly reply to frequently asked questions.Wed, 03 Sep 2025 06:07:22 GMThttps://respond.io/help/workspace-settings/closing-noteshttps://respond.io/help/workspace-settings/closing-notesLearn how to add, edit and delete Closing Notes. These are optional after a conversation is closed.Wed, 09 Jul 2025 06:41:52 GMThttps://respond.io/help/workspace-settings/integrationshttps://respond.io/help/workspace-settings/integrationsLearn about about connecting and managing all available integrations with respond.io.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/workspace-settings/contact-fieldshttps://respond.io/help/workspace-settings/contact-fieldsCreate and manage Contact Fields to save additional information about your contacts.Wed, 12 Nov 2025 02:52:52 GMThttps://respond.io/help/workspace-settings/growth-widgetshttps://respond.io/help/workspace-settings/growth-widgetsCreate and manage widgets that can be embedded on your website so site visitors can contact you via your preferred channel(s).Thu, 11 Dec 2025 18:43:25 GMThttps://respond.io/help/workspace-settings/channelshttps://respond.io/help/workspace-settings/channelsUnder the Channel workspace settings section, you can edit and manage Channels connected to your Workspace.Fri, 04 Apr 2025 09:57:40 GMThttps://respond.io/help/workspace-settings/teamshttps://respond.io/help/workspace-settings/teamsUnder the Team Workspace settings, you can add, delete or manage Teams belonging to the Workspace.Tue, 18 Nov 2025 03:26:04 GMThttps://respond.io/help/workspace-settings/usershttps://respond.io/help/workspace-settings/usersUnder the User Workspace settings section, you can manage the Users that have access to your Workspace.Wed, 26 Nov 2025 18:50:10 GMThttps://respond.io/help/workspace-settings/settings-generalhttps://respond.io/help/workspace-settings/settings-generalUnder General Workspace settings, configure your workspace name, timeout settings and timezone.Tue, 01 Jul 2025 05:14:53 GMThttps://respond.io/help/workspace-settings/managing-a-workspacehttps://respond.io/help/workspace-settings/managing-a-workspaceGet a general overview of available Workspace settings and how to use them.Fri, 04 Apr 2025 09:56:00 GMThttps://respond.io/help/dynamic-variables/how-to-use-dynamic-variableshttps://respond.io/help/dynamic-variables/how-to-use-dynamic-variablesLearn about the four places to use dynamic variables: in the Messages Module, in Snippets, in Workflows and in Dialogflow.Tue, 29 Apr 2025 04:22:28 GMThttps://respond.io/help/dynamic-variables/dynamic-variableshttps://respond.io/help/dynamic-variables/dynamic-variablesLearn how to personalize your messages and enhance workflows with dynamic variables.Wed, 24 Dec 2025 14:55:43 GMThttps://respond.io/help/workflows/step-send-conversions-api-eventhttps://respond.io/help/workflows/step-send-conversions-api-eventLearn about the configuration, how it works, best practices and more when implementing the Send Conversions API Event step.Thu, 19 Mar 2026 10:45:37 GMThttps://respond.io/help/workflows/how-to-avoid-workflow-loopshttps://respond.io/help/workflows/how-to-avoid-workflow-loopsLearn how to prevent workflow loops that cause unnecessary repetitions, system overload, and delays.Wed, 12 Nov 2025 03:00:19 GMThttps://respond.io/help/workflows/step-send-tiktok-lower-funnel-eventhttps://respond.io/help/workflows/step-send-tiktok-lower-funnel-eventLearn about the best practices, use cases and how it works when implementing the Send TikTok Lower Funnel Event Step.Fri, 04 Apr 2025 09:56:00 GMThttps://respond.io/help/workflows/step-add-google-sheets-rowhttps://respond.io/help/workflows/step-add-google-sheets-rowLearn about the configuration, best practices and use cases for implementing the Add Google Sheets Row Step.Wed, 24 Sep 2025 09:20:53 GMThttps://respond.io/help/workflows/step-http-requesthttps://respond.io/help/workflows/step-http-requestLearn about the configuration, best practices and use cases for implementing the HTTP Request Step.Fri, 14 Nov 2025 02:19:48 GMThttps://respond.io/help/workflows/step-trigger-another-workflowhttps://respond.io/help/workflows/step-trigger-another-workflowLearn about the configuration, best practices and use cases for implementing the Trigger Another Workflow Step.Mon, 15 Dec 2025 09:00:05 GMThttps://respond.io/help/workflows/step-waithttps://respond.io/help/workflows/step-waitLearn about the configuration and use cases for implementing the Wait Step.Wed, 28 Jan 2026 03:37:48 GMThttps://respond.io/help/workflows/step-date-and-timehttps://respond.io/help/workflows/step-date-and-timeLearn about the configuration and use cases for implementing the Date & Time Step.Fri, 21 Mar 2025 05:50:14 GMThttps://respond.io/help/workflows/step-jump-tohttps://respond.io/help/workflows/step-jump-toLearn about the configuration, best practices and use cases for implementing the Jump To Step.Wed, 03 Sep 2025 06:21:48 GMThttps://respond.io/help/workflows/step-add-commenthttps://respond.io/help/workflows/step-add-commentLearn about the configuration, best practices and use cases when implementing the Add Comment Step.Fri, 04 Apr 2025 09:55:20 GMThttps://respond.io/help/workflows/step-close-conversationhttps://respond.io/help/workflows/step-close-conversationLearn about the configuration, use cases and how it works when implementing the Close Conversation Step.Fri, 04 Apr 2025 09:56:42 GMThttps://respond.io/help/workflows/step-open-conversationhttps://respond.io/help/workflows/step-open-conversationLearn about the best practices, use cases and how it works when implementing the Open Conversation Step.Fri, 04 Apr 2025 09:56:41 GMThttps://respond.io/help/workflows/step-update-contact-fieldhttps://respond.io/help/workflows/step-update-contact-fieldLearn about the configuration, how it works and use cases when implementing the Update Contact Field Step.Fri, 04 Apr 2025 09:55:17 GMThttps://respond.io/help/workflows/step-update-contact-taghttps://respond.io/help/workflows/step-update-contact-tagLearn about the configuration, how it works and use cases when implementing the Update Contact Tag Step.Fri, 04 Apr 2025 09:56:42 GMThttps://respond.io/help/workflows/step-branchhttps://respond.io/help/workflows/step-branchLearn about the configuration, best practices and use cases when implementing the Branch Step.Wed, 22 Oct 2025 09:50:59 GMThttps://respond.io/help/workflows/step-assign-tohttps://respond.io/help/workflows/step-assign-toLearn about the configuration, best practices and use cases when implementing the Assign To Step.Wed, 18 Mar 2026 16:03:39 GMThttps://respond.io/help/workflows/step-ask-a-questionhttps://respond.io/help/workflows/step-ask-a-questionLearn about the configuration, best practices and use cases when implementing the Ask a Question Step.Mon, 17 Nov 2025 05:41:13 GMThttps://respond.io/help/workflows/step-send-a-messagehttps://respond.io/help/workflows/step-send-a-messageLearn about the configuration, best practices and use cases when implementing the Send a Message Step.Fri, 04 Apr 2025 09:58:00 GMThttps://respond.io/help/workflows/step-ai-objectivehttps://respond.io/help/workflows/step-ai-objectiveLearn about the configuration, best practices and use cases when implementing the AI Objective Step.Tue, 04 Nov 2025 13:38:24 GMThttps://respond.io/help/workflows/workflow-stepshttps://respond.io/help/workflows/workflow-stepsLearn about the fundamental configurations of a Workflow Step and discover all the available Steps in a Workflow.Fri, 31 Oct 2025 06:13:40 GMThttps://respond.io/help/workflows/workflow-triggershttps://respond.io/help/workflows/workflow-triggersLearn all about Triggers and how they can be used to make a Workflow run.Wed, 28 Jan 2026 03:18:54 GMThttps://respond.io/help/workflows/workflows-overviewhttps://respond.io/help/workflows/workflows-overviewLearn how to view, set up and manage Workflows automation.Wed, 19 Nov 2025 11:19:48 GMThttps://respond.io/help/broadcasts-module/managing-broadcastshttps://respond.io/help/broadcasts-module/managing-broadcastsLearn how to view, clone, cancel, delete and export a Broadcast.Wed, 22 Oct 2025 10:06:05 GMThttps://respond.io/help/broadcasts-module/broadcasts-overviewhttps://respond.io/help/broadcasts-module/broadcasts-overviewLearn about the Broadcasts feature including fields, views and message limits.Wed, 12 Nov 2025 02:52:45 GMThttps://respond.io/help/contacts/segmentshttps://respond.io/help/contacts/segmentsLearn how to use Segments to group Contacts based on certain criteria and filters.Tue, 11 Nov 2025 09:45:02 GMThttps://respond.io/help/contacts/contact-importhttps://respond.io/help/contacts/contact-importLearn how to bulk import Contacts or add them individually.Tue, 03 Mar 2026 02:05:12 GMThttps://respond.io/help/contacts/activitieshttps://respond.io/help/contacts/activitiesLearn more information on how to manage interactions with your Contacts.Fri, 04 Apr 2025 09:56:02 GMThttps://respond.io/help/contacts/contact-detailshttps://respond.io/help/contacts/contact-detailsLearn how to use the Contact details panel to gain more insights on your Contacts.Fri, 11 Apr 2025 03:42:10 GMThttps://respond.io/help/contacts/contacts-overviewhttps://respond.io/help/contacts/contacts-overviewThe Contacts module allows you to manage all the Contacts the platform has interacted with.Thu, 12 Feb 2026 20:35:52 GMThttps://respond.io/help/dashboard-reporting/reports-broadcastshttps://respond.io/help/dashboard-reporting/reports-broadcastsView the delivery rates of broadcasts to gain insights into the performance and delivery data of the broadcasts.Wed, 18 Mar 2026 20:28:39 GMThttps://respond.io/help/dashboard-reporting/reports-usershttps://respond.io/help/dashboard-reporting/reports-usersThe Users reports tab consists of all the metrics and information related to Users.Fri, 04 Apr 2025 09:56:42 GMThttps://respond.io/help/dashboard-reporting/reports-leaderboardhttps://respond.io/help/dashboard-reporting/reports-leaderboardInstantly identify and analyze top performing users and teams in the Workspace.Fri, 04 Apr 2025 09:56:42 GMThttps://respond.io/help/dashboard-reporting/reports-assignmentshttps://respond.io/help/dashboard-reporting/reports-assignmentsView the Contact assignment activity on the platform.Thu, 28 Aug 2025 08:49:58 GMThttps://respond.io/help/dashboard-reporting/reports-contactshttps://respond.io/help/dashboard-reporting/reports-contactsThe Contacts reports tab consists of all the metrics and information related to Contacts.Thu, 29 May 2025 06:42:41 GMThttps://respond.io/help/dashboard-reporting/reports-messageshttps://respond.io/help/dashboard-reporting/reports-messagesThe messages reports tab consists of all the metrics and information related to messages.Sun, 06 Apr 2025 12:45:35 GMThttps://respond.io/help/dashboard-reporting/reports-resolutionshttps://respond.io/help/dashboard-reporting/reports-resolutionsView the resolution rate of conversations so you know if your customers’ inquiries are being resolved in a timely manner.Fri, 04 Apr 2025 09:55:18 GMThttps://respond.io/help/dashboard-reporting/reports-responseshttps://respond.io/help/dashboard-reporting/reports-responsesView the response rate of conversations so you know if your Contacts’ inquiries are being attended to in a timely manner.Tue, 20 May 2025 07:46:39 GMThttps://respond.io/help/dashboard-reporting/reports-conversationshttps://respond.io/help/dashboard-reporting/reports-conversationsThe Conversations reports tab consists of all the metrics and information related to conversations.Tue, 20 May 2025 07:46:36 GMThttps://respond.io/help/dashboard-reporting/reports-overviewhttps://respond.io/help/dashboard-reporting/reports-overviewUse reports to get insights on workforce performance on the platform.Thu, 28 Aug 2025 08:57:37 GMThttps://respond.io/help/dashboard-reporting/dashboardhttps://respond.io/help/dashboard-reporting/dashboardA summary of workforce performance and important key metrics across your Workspace.Fri, 04 Apr 2025 09:56:42 GMThttps://respond.io/help/custom-channel/custom-channelhttps://respond.io/help/custom-channel/custom-channelConfigure third-party messaging apps into respond.io.Thu, 28 Aug 2025 08:42:13 GMThttps://respond.io/help/custom-channel/custom-channel-overviewhttps://respond.io/help/custom-channel/custom-channel-overviewGet an overview of the Custom Channel and its capabilities.Thu, 28 Aug 2025 08:18:23 GMThttps://respond.io/help/email/other-emailhttps://respond.io/help/email/other-emailConnect respond.io to an email inbox and start receiving emails on the platform.Wed, 17 Dec 2025 02:06:20 GMThttps://respond.io/help/email/gmailhttps://respond.io/help/email/gmailConnect respond.io to Gmail or Gsuite account and start receiving emails on the platform.Tue, 11 Nov 2025 08:37:14 GMThttps://respond.io/help/email/email-overviewhttps://respond.io/help/email/email-overviewConnect an email inbox to chat with customers through email.Wed, 10 Sep 2025 05:44:34 GMThttps://respond.io/help/sms/vonage-smshttps://respond.io/help/sms/vonage-smsLearn how to connect Vonage SMS to chat with customers.Wed, 22 Oct 2025 09:49:54 GMThttps://respond.io/help/sms/messagebird-smshttps://respond.io/help/sms/messagebird-smsLearn how to connect MessageBird SMS to chat with customers.Thu, 28 Aug 2025 08:17:21 GMThttps://respond.io/help/sms/twilio-smshttps://respond.io/help/sms/twilio-smsLearn how to connect Twilio SMS to chat with customers.Wed, 12 Nov 2025 02:44:41 GMThttps://respond.io/help/sms/sms-overviewhttps://respond.io/help/sms/sms-overviewGet an overview of how to connect an SMS channel to chat with customers.Wed, 04 Mar 2026 17:20:22 GMThttps://respond.io/help/website-chat-widget/install-on-squarespacehttps://respond.io/help/website-chat-widget/install-on-squarespaceLearn how to install a web chat widget on your Squarespace website.Fri, 04 Apr 2025 09:55:37 GMThttps://respond.io/help/website-chat-widget/install-on-joomlahttps://respond.io/help/website-chat-widget/install-on-joomlaLearn how to install a web chat widget on your Joomla website.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/website-chat-widget/install-on-wixhttps://respond.io/help/website-chat-widget/install-on-wixLearn how to install a web chat widget on your Wix website.Fri, 04 Apr 2025 09:55:38 GMThttps://respond.io/help/website-chat-widget/install-on-shopifyhttps://respond.io/help/website-chat-widget/install-on-shopifyLearn how to install a web chat widget on your Shopify store.Fri, 09 May 2025 08:17:09 GMThttps://respond.io/help/website-chat-widget/install-on-wordpresshttps://respond.io/help/website-chat-widget/install-on-wordpressLearn how to install a web chat widget on your WordPress website.Thu, 28 Aug 2025 08:51:51 GMThttps://respond.io/help/website-chat-widget/website-chat-widgethttps://respond.io/help/website-chat-widget/website-chat-widgetAdd the respond.io Website Chat Widget to your site.Thu, 06 Nov 2025 07:15:31 GMThttps://respond.io/help/website-chat-widget/website-chat-widget-overviewhttps://respond.io/help/website-chat-widget/website-chat-widget-overviewGet an overview of the Website Chat Widget and its capabilities.Tue, 11 Nov 2025 10:50:05 GMThttps://respond.io/help/telegram/telegramhttps://respond.io/help/telegram/telegramConnect a Telegram Bot to chat with customers over Telegram.Tue, 04 Nov 2025 06:23:51 GMThttps://respond.io/help/telegram/telegram-overviewhttps://respond.io/help/telegram/telegram-overviewGet an overview of the Telegram channel and its capabilities.Sat, 15 Nov 2025 00:35:19 GMThttps://respond.io/help/viber/viberhttps://respond.io/help/viber/viberConnect a Viber chatbot to chat with customers over Viber.Fri, 14 Nov 2025 21:02:40 GMThttps://respond.io/help/viber/viber-overviewhttps://respond.io/help/viber/viber-overviewGet an overview of the Viber channel and its capabilities.Fri, 14 Nov 2025 20:18:32 GMThttps://respond.io/help/line/linehttps://respond.io/help/line/lineConnect a LINE Official Account to chat with customers over LINE.Fri, 14 Nov 2025 08:15:26 GMThttps://respond.io/help/line/line-overviewhttps://respond.io/help/line/line-overviewGet an overview of the LINE channel and its capabilities.Fri, 30 Jan 2026 08:03:00 GMThttps://respond.io/help/wechat/wechathttps://respond.io/help/wechat/wechatConnect a WeChat account to chat with customers over WeChat.Mon, 09 Mar 2026 14:29:18 GMThttps://respond.io/help/wechat/wechat-overviewhttps://respond.io/help/wechat/wechat-overviewGet an overview of the WeChat channel and its capabilities. Tue, 10 Mar 2026 07:09:47 GMThttps://respond.io/help/instagram/instagramhttps://respond.io/help/instagram/instagramConnect an Instagram Business account to chat with customers.Mon, 17 Nov 2025 04:15:05 GMThttps://respond.io/help/instagram/instagram-overviewhttps://respond.io/help/instagram/instagram-overviewGet an overview of the Instagram channel and its capabilities.Thu, 05 Mar 2026 23:50:47 GMThttps://respond.io/help/facebook-messenger/private-replieshttps://respond.io/help/facebook-messenger/private-repliesAutomatically send a private message to users that comment on your Facebook Post.Wed, 24 Sep 2025 10:13:24 GMThttps://respond.io/help/facebook-messenger/facebook-chat-pluginhttps://respond.io/help/facebook-messenger/facebook-chat-pluginLearn how to add a Facebook Customer Chat Plugin to your website.Fri, 04 Apr 2025 09:56:42 GMThttps://respond.io/help/facebook-messenger/facebook-messenger-quick-starthttps://respond.io/help/facebook-messenger/facebook-messenger-quick-startConnect a Facebook Page to chat with customers over Facebook Messenger. Fri, 23 Jan 2026 06:26:31 GMThttps://respond.io/help/facebook-messenger/facebook-messenger-overviewhttps://respond.io/help/facebook-messenger/facebook-messenger-overviewGet an overview of the Facebook Messenger channel and its capabilities.Wed, 18 Mar 2026 18:57:59 GMThttps://respond.io/help/tiktok/tiktok-quick-starthttps://respond.io/help/tiktok/tiktok-quick-startConnect a TikTok Business Account to chat with customers over TikTok.Wed, 25 Mar 2026 07:37:23 GMThttps://respond.io/help/tiktok/tiktok-overviewhttps://respond.io/help/tiktok/tiktok-overviewGet an overview of the TikTok Channel and its capabilities.Fri, 06 Mar 2026 06:03:39 GMThttps://respond.io/help/quick-start/glossary-of-termshttps://respond.io/help/quick-start/glossary-of-termsTo help users better understand the platform, here are the definitions of commonly used terms.Fri, 04 Apr 2025 09:55:18 GMThttps://respond.io/help/quick-start/responding-to-messageshttps://respond.io/help/quick-start/responding-to-messagesHere are some quick tips on how to respond to Contacts in a more efficient and productive manner.Wed, 18 Mar 2026 07:54:17 GMThttps://respond.io/help/quick-start/automated-welcome-and-away-messageshttps://respond.io/help/quick-start/automated-welcome-and-away-messagesSet up automated welcome and away messages to respond to Contacts immediately using Workflow Templates.Fri, 04 Apr 2025 10:15:36 GMThttps://respond.io/help/quick-start/getting-contacts-to-message-youhttps://respond.io/help/quick-start/getting-contacts-to-message-youEncourage Contacts to message your business via QR codes and chat links.Fri, 04 Apr 2025 09:57:59 GMThttps://respond.io/help/quick-start/inviting-usershttps://respond.io/help/quick-start/inviting-usersInvite teammates as Users to the platform to collaborate with them.Wed, 20 Aug 2025 07:19:15 GMThttps://respond.io/help/quick-start/connecting-channelshttps://respond.io/help/quick-start/connecting-channelsLearn how to connect a messaging Channel to start chatting with your Contacts through the platform.Wed, 12 Nov 2025 03:02:48 GMThttps://respond.io/help/quick-start/setting-up-an-accounthttps://respond.io/help/quick-start/setting-up-an-accountFollow this quick guide to register and set up a respond.io account on the platform and mobile app.Wed, 18 Mar 2026 10:42:07 GMThttps://respond.io/help/quick-start/what-is-respondiohttps://respond.io/help/quick-start/what-is-respondioGet a brief introduction to the respond.io platform.Thu, 15 Jan 2026 05:35:30 GMT