AI Chatbot for your business by ResolveAI

Company news and product updates

neran — Mon, 10 Jun 2024 13:32:59 +0000

It’s been a while since our latest update. In the past few months there were some major changes and we’re very excited to share them with you.

Company updates

We’ve been working very hard in the past few months to bring you these news regarding ResolveAI company and its future:

ResolveAI ownership change

ResolveAI was recently acquired by OnClick Solutions ltd, an Israeli based technology company. OnClick Solutions ltd had been offering innovative SaaS products for over 20 years now and was one of the pioneers in the live chat software sphere. ResolveAI is joining the company’s reputation management product – Repuso and will benefit with the company’s experience & resources with the goal of making ResolveAI the goto chatbot product for SMBs.
We at OnClick Solutions ltd would like to thank Rem Kim, the founder, for his great work building ResolveAI and for his help with the transition of the business. Thank you Rem and good luck with future ventures!
We believe that ResolveAI is in good hands and this change will do good both to the product and clients. We will continue the development of the product while listening to feedback.

New branding

We started off our new journey with a new logo for ResolveAI, which set the tone for a complete re-brand:

New website

Our new website is live! It was completely redesigned, built from scratch, hopefully you like it 🙂

New tutorials section

We felt there was missing a centralized place for documentation and tutorials. We create a dedicated “Help Desk” section that’ll include help informational guides, instructions, FAQs and more to make things easier for the clients. We’ll be adding more guides and tutorials in the future.

Product updates

Alongside with the new website, we’ve been working on a few improvements for the product as well, which were released:

UI & performance updates

UI & performance updates released include:

Base dashboard UI was fine tuned to be simpler, sharper & slicker
New “Training Center” section to replace the “Documents” and “Tools” sections.
“Tools” section moved into the “Training Center” section as “API Tools” top tab.
Previous page load delays eliminated which results in a speedier experience.
“Chatbots” section: the chatbots now appear in creation order rather than random order.
Bug fix: website pages won’t fetch when training a new source

Better onboarding

Onboarding process is now more minimalist, faster to go through.

Features

Product features related changes and updates that were released:

Tools can now include chat id, user information and chat transcript in the POST data.
User information such as browser, location, IP address & device are now automatically collected for each chat.
Chatbot notifications – added an “Email only unresolved requests” option.
Usage of own OpenAI key now available that’ll remove the limit of AI messages and training characters (option available in new plan only).
2 new ways added to the Chatbot publish options: embed chat & WordPress plugin integration.
Carbon.io integration was removed as it wasn’t natively integrated to the product. It’ll be considered again in the future.
“Subscription” section: easier subscription management now available.

New WordPress plugin

A brand new WordPress plugin was released to the WordPress plugin directory. It’ll allow WordPress users to easily integrated the Chatbots on their website. A link to the plugin and a guide can be found in the new WordPress integration tutotial.

New pricing plans

We aim to be an affordable service that grows with the needs of the clients. A new set of pricing plans are introduced. The base price for each plan is low (one of the lowest in the market as far as we know) and each plan support add-ons (additional chatbots, remove branding). There’s a 10 day trial period for all plans without a need for a credit card.

ResolveAI: year in review 2023

resolveai — Fri, 29 Dec 2023 05:30:00 +0000

ResolveAI: A Year in Review - 2023 🚀

As we bid adieu to 2023, it’s time to reflect on the incredible journey we’ve had at ResolveAI. It’s been a year marked by groundbreaking innovations, tireless efforts from our amazing development team, and, most importantly, invaluable feedback from you, our cherished users. So, grab a cup of your favorite beverage, and let’s take a stroll down memory lane to relive the remarkable milestones we achieved together this year!

🌟 Kicking Off the Year with a Bang!

We began 2023 with a resolve to revolutionize the AI chatbot experience. Our goal was simple yet ambitious: to make ResolveAI not just a tool, but a game-changer in how businesses interact with their customers. And guess what? We did just that and more!

🚀 Product Updates Galore!

From the get-go, our focus was on enhancing user experience and functionality. The introduction of features like dashboard improvements, typing indicators, and document management refinements set the tone for what was to become a year of non-stop innovation.

🤖 AI Agents Take the Stage

Perhaps the most exhilarating part of the year was the unveiling of ResolveAI Agents. These agents, armed with the ability to connect with any API endpoint, brought a new level of versatility to our platform. Whether it was fetching the weather forecast or integrating with CRM systems, our AI Agents proved to be the superheroes of efficiency and automation.

📈 Mid-Year Marvels

As the year progressed, so did our commitment to innovation. We introduced Google Sign-In for easier access, GPT-4 Turbo integration, and refined our onboarding process for new users. But we didn’t stop there!

📅 Seamless Scheduling

Remember the hassle of scheduling meetings? Well, we tackled it head-on! Our AI Agents learned to book meetings and manage multiple calendars, ensuring you never miss an important appointment again.

🍂 Autumn and Beyond: Raising the Bar

The latter part of the year saw us doubling down on user experience and functionality. UI refinements, improved document importing, and enhanced question-answering capabilities made our platform not just more user-friendly but smarter and more intuitive.

🤝 Partnerships and Integrations

Our collaboration with Carbon.ai was a significant highlight, opening doors to new data integration possibilities. This partnership allowed users to effortlessly import documents from various external sources, further enhancing the versatility of our platform.

🌟 Looking Forward to 2024

As we gear up for 2024, we’re filled with excitement and anticipation. The journey so far has been nothing short of incredible, and we owe it all to our fantastic team and you, our users, who have been the cornerstone of our success.

🎉 What's Next?

The coming year is all about pushing boundaries and exploring new frontiers. Expect more integrations, smarter AI capabilities, and continuous improvements in user experience. We’re just getting started, and the best is yet to come!

Thank you for being a part of our 2023 journey. Here’s to a spectacular and innovative 2024 with ResolveAI – where we continue to resolve, evolve, and revolutionize the AI experience! 🚀🌟👩‍💻👨‍💻

Stay Tuned, Stay Resolved!

Team ResolveAI 🧡💻

Seamless integration with carbon.ai for enhanced knowledge base

resolveai — Fri, 15 Dec 2023 05:22:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

🌐🔗 ResolveAI x Carbon: Unleashing Data Integration Power!
⚙️🛠️ Maintenance Alert: Sunday, Dec 17 – Downtime Notice

🌐🔗 ResolveAI x Carbon: Unleashing Data Integration Power!

Big news for our users! We’ve now integrated with Carbon.ai, enhancing your ability to import documents from any external source directly into the ResolveAI AI Agent’s knowledge base. This integration means you can now easily connect with platforms like Google Drive, Notion, and Zendesk. We’re starting with these sources and working on adding more.ca

To get started with this new feature and expand your ResolveAI capabilities, please send us an email at contact@resolveai.co for early access onboarding. Embrace the power of seamless integration with ResolveAI x Carbon! 📈🔗

⚙️🛠️ Maintenance Alert: Sunday, Dec 17 - Downtime Notice

Attention all users! We’ve planned a crucial maintenance session on Sunday, December 17th, from 10 PM to 11 PM ET. This period is dedicated to migrating our database, a vital step towards enhancing our service quality. Please note that both the Admin Dashboard and our chatbots will be temporarily offline during this hour. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our systems. Rest assured, we’re committed to ensuring a smooth transition and minimizing any disruption. Thank you for your patience and support as we continue to upgrade our services for a better user experience. 🛠️📅

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Black friday special – 50% off on all plans

resolveai — Fri, 24 Nov 2023 05:06:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

🛍️🖤 ResolveAI x Black Friday
🚀 Agents Go TURBO
🎨🔧 UI Refinements: A Sleek New Look in Progress

🛍️🖤 ResolveAI x Black Friday

It’s that time of the year again – Black Friday has arrived, and ResolveAI is all set to supercharge your business during this bustling shopping season! We understand how critical it is for your business to be fully prepared to handle the surge in clients and support requests. That’s why we’re excited to offer an incredible Black Friday deal: a whopping 50% off on all our plans!

With this special offer, you can now leverage the full power of ResolveAI at half the cost. This means you get to focus more on the core aspects of your business while our advanced AI Agents efficiently manage your customer support. Imagine having a high-tech, responsive, and intelligent support system at your disposal without the usual costs – it’s the perfect way to enhance your customer service experience during the busiest shopping period of the year.

Don’t miss this opportunity to transform your customer support with ResolveAI. Embrace the future of AI-driven support this Black Friday and make sure your business stands out with exceptional, efficient, and cost-effective customer interactions. 🎉💻🛍️

🚀 Agents Go TURBO

We’re thrilled to announce a game-changing upgrade for our customer support: the introduction of GPT-4 Turbo across all AI Agents. This is not just an update; it’s a revolution in the way we deliver customer service. With GPT-4 Turbo, our AI Agents are now equipped with significantly enhanced capabilities, ensuring they provide the highest quality answers, superior context awareness, and more nuanced conversation handling. This leap forward means our AI Agents are more intuitive, responsive, and effective than ever before.

f you’re still using legacy chatbots, now is the perfect time to make the switch. Transitioning to AI Agents with the Customer Support template is seamless and requires no additional changes. This upgrade is designed to align with your current setup, making the switch both effortless and immediately beneficial. Get ready to experience customer support that’s not just faster, but smarter and more attuned to your needs. Welcome to the turbocharged future of AI-driven customer interactions! 🌟🤖📈

🎨🔧 UI Refinements: A Sleek New Look in Progress

If you’ve recently noticed some changes in the visuals of our newsletter and dashboard, your eyes aren’t deceiving you – we’re excited to be in the midst of rolling out a series of user interface refinements! These changes are part of our ongoing commitment to not only enhance the user experience but also to give our platform a fresher, more modern look. We believe that a great user experience is key to enjoying our services, and that’s exactly what we’re aiming to improve with these updates.

This is just the beginning of a series of aesthetic enhancements. Over the next few weeks, you’ll see more transformations designed to make your interactions with our platform more intuitive, visually appealing, and seamless. We’re carefully crafting each element to ensure that the new look not only resonates with our brand identity but also aligns with your needs and preferences. So, stay tuned and watch this space – we’re bringing a blend of beauty and functionality right to your dashboard and newsletter! 🌟💻👀

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Introducing google sign-In for effortless access

resolveai — Fri, 17 Nov 2023 04:56:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

✨ Introducing Google Sign-In ✨
🚀 Early Access: GPT-4 Turbo for AI Agents 🤖
🎨 On the Horizon: Our Design Revamp 🌟

✨ Introducing Google Sign-In ✨

In response to your feedback for a smoother login process, we’ve made a significant update. We’re pleased to announce the integration of Google Sign-In with our platform, aimed at making your authentication process more efficient.

This new feature allows for a one-click sign-in or sign-up, significantly reducing the time and effort it takes to access our services. It’s now generally available for all users, ensuring everyone can benefit from this streamlined experience.

Try it out and discover a more convenient way to connect with us! 🌐🔑

🚀 Early Access: GPT-4 Turbo for AI Agents 🤖

We’re excited to announce the early access rollout of GPT-4 Turbo support for AI Agents! Our internal tests have yielded impressive outcomes, showcasing the enhanced abilities of GPT-4 Turbo in understanding context and utilizing tools more effectively.

This cutting-edge language model is still in the preview phase, but we’re eager to offer a sneak peek to those interested in harnessing its potential. Whether you’re looking to boost your business or explore new technological frontiers, our GPT-4 Turbo-enabled AI Agents are ready to transform your experience.

Don’t miss this opportunity to be among the first to experience the future of AI-driven interactions! 🌟💻

🎨 On the Horizon: Our Design Revamp 🌟

As part of our commitment to continuous improvement, we’re embarking on an exciting journey of visual transformation. Over the next few sprints, we’ll be unveiling a series of changes to the appearance of our app and other visuals.

This design revamp is not just about aesthetics; it’s a thoughtful approach to enhance user experience, making our app more appealing, user-friendly, and intuitive. We believe these updates will not only refresh the look but also elevate the overall user interaction with our platform.

Stay tuned as we bring a new visual era to our app, crafted with our users’ needs and preferences at the forefront! 🖌️💡

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Introducing multiple calendar support for meeting assistant AI

resolveai — Fri, 10 Nov 2023 04:47:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

📅✨ Multiple Calendars, One Seamless Experience
📆🔍 Choose Your Calendar for Event Scheduling
🤖💡 WIP: GPT Assistants & GPT-4-Turbo Unleashed

📅✨ Multiple Calendars, One Seamless Experience

Big news for all the busy bees out there! Our Meeting Assistant AI just leveled up, making your scheduling smoother than ever. We understand juggling multiple calendars can be a headache. That’s why we’ve introduced a game-changing feature: Multiple Calendar Support. With this update, you can now link all your calendars – whether it’s for work, personal, or anything in between – to our AI.

It intelligently checks your availability across all of them, ensuring you never double-book or miss a beat. Setting this up is a breeze. Just head over to the Calendar Account settings in your app, and you can easily toggle which calendars you want the AI to consider. This means more control, less chaos, and a perfectly harmonized schedule. Welcome to the future of effortless time management! 🌟🗓️

📆🔍 Choose Your Calendar for Event Scheduling

The power of choice is now in your hands with our latest feature! Alongside our multiple calendars support, we’ve added an extra layer of customization: you can now select which specific calendar you want your events to be scheduled in. This feature caters to those who manage multiple calendars and need to maintain a clear distinction between various types of engagements. Keep in mind, this super handy option is available for the calendars where you’re the primary owner. It’s all about giving you the flexibility to manage multiple, parallel events without any mix-ups. Whether it’s a work meeting, a personal appointment, or a special event, you decide where each piece of your busy life fits. Dive into a more organized and streamlined way of scheduling – because we believe managing your time should be as personalized as your plans! 📅✨👤

🤖💡 WIP: GPT Assistants & GPT-4-Turbo Unleashed

This week has been a whirlwind of innovation, thanks to OpenAI’s latest releases, and we’re here to ensure you’re right at the forefront of these advancements. First off, we’re thrilled to announce that we’re in the process of integrating support for GPT assistants. Have you created your own GPT Assistant? Brilliant! We’re gearing up to help you embed it seamlessly into your website or integrate it with popular communication platforms like Facebook Messenger, Slack, and WhatsApp. This means your custom AI assistant can now be where your audience is, enhancing user engagement and streamlining interactions.

But wait, there’s more! We’re also excited to be working on incorporating GPT-4-Turbo into our services. Imagine a faster, more accurate AI model with an impressive 128k context size at your fingertips. This upgrade is all about delivering enhanced speed and precision in AI interactions, pushing the boundaries of what’s possible in AI-assisted communications.

So, stay tuned for these groundbreaking updates! We’re just as excited as you are to bring these powerful tools into your hands. The future of AI assistance just got a whole lot brighter! 🌟🚀🤖

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Introducing easy-to-use template presets for your AI agent

resolveai — Fri, 03 Nov 2023 04:39:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

🔄✨ Refining Onboarding
📂🔧 Simplified File Document Importing
❓✅ Improving Question Answering

🔄✨ Refining Onboarding

Another week flies by, and we’re back with yet another exciting refinement, particularly focusing on the onboarding experience! We know the initial setup can be a tad overwhelming, so our goal has always been to streamline and simplify it for our users. This week, we’re introducing a way to set up your AI Agent with easy-to-use template presets.

We’re currently testing out two different templates. The first one tailors your AI Agent predominantly for customer support, priming it to efficiently answer all those pressing customer queries. On the other hand, the second template is designed for an AI Agent that not only answers questions but is also adept at booking meetings with clients. If you’re someone who frequently schedules meetings, this one’s for you! Opting for the meeting-booking agent prompts users to link their Google Calendar, facilitating the creation of events that the AI can then use for bookings.

In essence, these new templates are aimed at reducing potential hiccups and ensuring that the onboarding process is as smooth as possible. We truly hope this revamped approach enhances your experience with us!

📂🔧 Simplified File Document Importing

File management just got a lot smoother! In our recent update to the document uploading feature, we’ve done away with the cumbersome process of selecting a document type before uploading. Simply drag and drop all your supported files, and our system will intelligently sort and categorize them for you. And here’s more good news – if you prefer writing documents manually, you can now do it right within the document import section, eliminating the need to navigate to a separate section on the documents page. We’re all about making things more efficient and user-friendly, and we hope this change brings a smile to your workflow!

❓✅ Improving Question Answering

Feedback from users like you has been invaluable. Responding to your insights, we’ve tweaked our AI to answer questions more efficiently. We’ve put in extra work to ensure the AI better recognizes which questions it should tackle and which ones it should sidestep.

By refining our settings and using the right documents, we believe we’ve made significant strides in enhancing the agent’s performance. Dive in, try it out, and let us know how these improvements resonate with your experience!

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

AI agents upgraded to automatically capture valuable leads

resolveai — Fri, 20 Oct 2023 04:19:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

🤖📝 Automatically collect visitor information
🤖➡️👤 AI Agent tool to request Live Agents
🚧📊 WIP Prompt Evaluation

🤖📝 Automatically collect visitor information

Exciting news for businesses looking to streamline their lead generation process!

Our AI Agents have undergone an enhancement. They now possess the capability to automatically record user information and collect valuable leads on your behalf. The best part? This feature is activated by default, ensuring you’re always in the loop with potential opportunities.

Moreover, during any interaction with the AI Agent, if a user happens to mention their contact email, our agent is on it. It will immediately capture this vital piece of data under visitor information.

The result? Less manual work for you, and a more efficient system of capturing opportunities.

🤖➡️👤 AI Agent tool to request Live Agents

Elevate your customer support experience!

Recognizing the significance of human touch in customer interactions, we’ve made an exciting improvement. Our AI Agent now boasts an advanced capability to detect when users are requesting a live agent.

We achieved this by equipping our agent with an internal tool designed to trigger a live agent request. This ensures the AI can analyze conversations in real-time and discern when a human touch is needed.

Unlike before, where live agent requests were a separate entity from the ongoing conversation, this new integration promises a more seamless transition. Your customers will always receive the right level of assistance, exactly when they need it.

🚧📊 WIP Prompt Evaluation

The right prompt for your agent can be a game-changer, contributing to 80% of its success!

In our ongoing mission to optimize user interactions, we’re in the process of developing a cutting-edge tool designed specifically for evaluating prompts. Not only will this tool help you pinpoint the best-performing prompt, but it will also enable testing various outputs stemming from different prompts.

The end goal? To empower you with the insights you need, ensuring you can accurately evaluate what resonates and what doesn’t, ultimately optimizing the user experience.

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

Open for your feature requests as we approach Q4 excitement

resolveai — Fri, 13 Oct 2023 11:49:00 +0000

This week, our team took a brief hiatus from shipping new features to engage in something equally exciting—conversations with our amazing clients! We’re thrilled to share that we’ve been actively gathering valuable feedback from all of you to shape the future of our product. Your insights are invaluable, and we can’t wait to turn these ideas into reality. Let’s dive into some of the inspiring discussions we’ve had and how they’ll influence our roadmap.

🌟 We're All Ears: Your Feature Requests Matter!

As we gear up for an exciting Q4, our team has some fantastic plans in the pipeline. But guess what? We’re always eager to make your experience with our AI Agent chatbots even better! That’s why we’re thrilled to announce that we’re wide open for your feature requests.

While our roadmap is bustling with cool ideas, we understand that your business might have unique needs. That’s where you come in! We’re inviting you to take a moment and let us know what features would make your life easier and your business more successful. Rest assured, every submission gets our full attention. Your input is our inspiration! 🚀💬

📣 Share the Love - Leave Us a Testimonial!

While we’re dedicated to crafting incredible features and providing top-notch support to our clients, we have a special request for you! We’d love to hear about your experiences with us, and we’re asking for your help in the form of a testimonial.

Your feedback means the world to us, and to show our appreciation, we’re offering an exclusive 30% discount for the next three months to everyone who shares their testimonial. It’s our way of saying thank you for being a part of our journey!

Ready to sing our praises? 🌟🗣️

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!

A third time’s the charm update for a seamless start

resolveai — Fri, 06 Oct 2023 11:32:00 +0000

It is Friday and it means it is time for some product updates! Our team has been working hard to bring you the best possible experience. Here are the latest improvements.

Summary of Changes

Features and Improvements:

🔄✨ Refined Onboarding
❓🔍 Unresolved Requests
🛠️🌟 Fixes and Improvements

🔄✨ Refined Onboarding

Hey there! You know, they say the third time’s the charm, and that’s exactly what we’re hoping for with our latest onboarding update.

We’ve been closely monitoring and, guess what? We realized that many of you were facing challenges while writing prompts. So, guess what we did? We eliminated the need for you to write one! That’s right, now all you have to do is pick what you want the agent to do. Simple, right? And hey, we get it – our chatbot form can seem like a giant puzzle for first-timers.

But, with this new change, diving in should feel like a breeze! So go on, give it a whirl and get started without a second thought. 🚀🎉

❓🔍 Unresolved Requests v2

A massive shoutout to our awesome community – that’s YOU! Thanks to your invaluable feedback, we’ve fine-tuned and beefed up our unresolved requests identification pipeline.

What does this mean for you? Well, our AI just got smarter at detecting those tricky questions it previously couldn’t tackle. So those unresolved queries? They’re about to get a lot less frequent. This improvement is truly a testament to the power of our community’s feedback. A big, hearty thank you for helping us make strides in our mission to serve you better! 🙏🎉

🛠️🌟 Fixes and Improvements

Alright, folks, it’s that time again: housekeeping updates! 🧹

First up, remember that pesky issue where the message read event would sometimes go a bit overboard and trigger way too often? Yep, we’ve squashed that bug. No more server throttling dramas there! 🐛💥

Next, signing up? We’ve refined the process to clearly flag up any hiccups, so you’ll know exactly where things might’ve gone awry.

And lastly, but by no means least, our AI Agent got a bit of a tune-up. Say goodbye to those dreaded infinite execution loops. We’re always on the lookout to iron out the kinks and make things smoother for you. As always, keep the feedback coming and let’s keep making things better, together! 🤝🚀

Your feedback is the driving force behind our product improvements, so keep it coming! We’re always eager to hear your suggestions and ideas to make our platform even better. 💡🚀

Thank you for choosing ResolveAI!