Junior IT Technician
Database Administrator
Available for hire
Years of
experience
2+ years
Experience
level
Mid-level
Available from
13 Apr 2026
I’m Pedro Matías Aballay from Argentina. I’ve been working in IT Support / Help Desk for 2+ years at Universidad Nacional del Sur, mainly supporting Moodle—handling incidents end-to-end, troubleshooting, follow-up, and knowledge base documentation. I also bring 10+ years of administrative experience and a strong customer-service background. I’m looking for a remote role in IT Support or Customer Support (also open to junior SQL/reporting or web maintenance). What sets me apart is clear communication and structured problem-solving: I don’t just solve issues—I document and improve the process so it doesn’t happen again.
Skills
Employment History
Technical Help Desk Specialist at
Universidad Nacional del Sur
Current
2023
-
Now
• Permissions/enrollments, course setup, quizzes/assignments,
troubleshooting + documentation/KB
• Troubleshoot access and configuration issues and follow through to
resolution, document solutions.
AI Content Creator / Creative Content Specialist at
Folouers
2023
-
2024
• Created social media content using AI tools: digital avatars, post images,
and AI-generated characters for video concepts.
• Edited short-form videos (Reels/TikTok/Shorts) using CapCut: cuts,
captions, pacing, audio, and exports.
Administrative Accounting Assistant at
Municipality of Bahía Blanca
2013
-
2023
• Audited administrative processes related to purchasing and
procurement/contracting.
Customer Service and Sales Representative at
SUR Contact Center
2009
-
2013
• Handled customer service and sales, resolving inquiries and service
requests.
Education
Technician in Computing (Administrative Orientation) at
Universidad Nacional del Sur
2020
-
2025