FAQ

❓ FAQ

Frequently Asked Questions

Find quick answers to the most common questions about Reeporter AI. Can’t find what you’re looking for? Contact our support team.

🚀 Getting Started

How do I create my first video? +

Creating a video is easy! You have several options:

  1. From Text: Go to Create from Text, paste your script or describe your idea, and click Generate.
  2. From URL: Go to Create from URL, paste any web link (article, product page), and we’ll convert it to video.
  3. From Scratch: Start with a blank canvas and build your video manually in the Studio.

Your video will be generated scene by scene. You can then edit it in the Studio before downloading.

Who can sign up on Reeporter AI? +

Everyone! Reeporter AI is for anyone who wants to create videos — content creators, marketers, educators, businesses, and individuals.

Sign up for free at app.reeporter.ai and start creating immediately.

Note: Inappropriate content will be automatically blocked by our moderation system.

What can I do for free with Reeporter AI? +

With the Free Plan, you get:

  • 5 videos per month
  • 5 downloads per month
  • Access to our free stock media library
  • Videos up to 5 minutes (5,000 characters)

Want more? Check out our paid plans for unlimited videos, priority generation, and advanced features.

🎬 Video Creation

How do I create a video from text? +
  1. Go to Create from Text
  2. Write or paste your text (script, idea, story, lesson…)
  3. Choose your settings: language, voice, video length
  4. Click Generate — we handle the rest!

You can request anything: a fantasy video, a business ad, an educational tutorial, or a personal story. Let your creativity flow!

How do I create a video from a website URL? +
  1. Copy the URL of any webpage (article, product page, landing page…)
  2. Go to Create from URL
  3. Paste the link and customize your settings
  4. Click Generate — your video will be created automatically!

Want to convert your entire website? Contact us for enterprise solutions.

What’s the difference between Stock Media and AI Media? +

Stock Media: A massive library of royalty-free photos and videos we provide for free. Great for quick, professional-looking content.

AI Media: 100% AI-generated content — unique visuals that don’t exist anywhere else. Perfect for creative, customized, and one-of-a-kind videos.

You can mix both in the same video! Learn more: Stock Media vs Full AI

Can I add a presenter or AI Twin to my videos? +

Yes! You can add a digital presenter to any video:

  • Built-in presenters: Choose from our library of AI characters
  • Your own photo: Upload a clear photo and we’ll animate it
  • AI Twin: Clone your face AND voice for a fully personalized presenter

Simply select “Display narrator” when creating your video, then upload a photo. The presenter will appear in your scenes, speaking naturally.

Pro tip: Use a photo showing the full body, head to toe, with face clearly visible.

Can I create long videos (over 1 minute)? +

Absolutely! Here’s what each plan offers:

  • Free Plan: Up to 5 minutes (5,000 characters)
  • Paid Plans: Up to 26 minutes (26,000 characters)
  • Premium Plans: Up to 60 minutes (60,000 characters)

Tip for Free users: You can create longer videos by splitting your script into parts, generating separate videos, then merging them in the Studio.

What languages are supported? +

Reeporter AI supports 50+ languages including:

English, French, Spanish, German, Italian, Portuguese, Arabic, Chinese, Japanese, Korean, Hindi, Russian, Dutch, Polish, Turkish, and many more.

You can even use different voices for different scenes in the same video!

✂️ Video Studio

How do I edit a video after it’s generated? +

After your video is generated, click Edit Video to open the Studio. You can also find any video in My Videos and click Open Studio.

In the Studio, you can customize everything:

  • Edit text and narration
  • Change images and videos
  • Adjust music and sound effects
  • Modify voice and language
  • Change duration and speed
  • Reorder, add, or delete scenes
How do I add images or media to my video? +

While editing in the Studio, you have 3 options:

  • Upload your own: Import files from your computer or phone
  • Stock library: Browse our extensive free media collection
  • Generate with AI: Create unique visuals with AI generation

Simply click on any scene to replace or add media.

How do I change the voice in my video? +
  1. Open your video in the Studio
  2. Go to the Audio section
  3. Select a new voice from our 50+ options
  4. Apply to specific slides or the entire video

You can even use different voices for different scenes!

How do I download my video? +
  1. Go to My Videos
  2. Find the video you want to download
  3. Click the Download button
  4. Choose your preferred speed/quality

You can also download directly from the Studio after editing.

How do I share my video? +

You have several options:

  • Copy link: Each video has a unique URL you can share anywhere
  • Download: Export the video file and upload to any platform
  • Embed: Get embed code for your website

Find the share options in My Videos or after video generation.

How do I delete a video? +
  1. Go to My Videos
  2. Find the video you want to delete
  3. Click the trash icon or select Delete from options
  4. Confirm the deletion

Note: Deleted videos cannot be recovered.

👤 Account Management

How do I delete my account? +

⚠️ Warning: Deleting your account will permanently remove your organization, all users, and ALL videos you’ve created. Make sure to download any videos you want to keep before proceeding!

To delete your account:

  1. Go to Organization in your settings
  2. Click the pencil icon (✏️) on the right side
  3. Change the status of your organization to “Deleted”
  4. Save your changes

This action is irreversible. Your organization, users, and all video data will be permanently deleted.

How do I cancel my subscription? +
  1. Log in to your Reeporter AI account
  2. Go to Plans & Pricing
  3. Select the Free Plan to downgrade

Your subscription will be updated immediately. You’ll keep access to your paid features until the end of your current billing period.

How do I change my password? +
  1. Go to Profile Settings
  2. Click on Change Password
  3. Enter your current password and new password
  4. Save your changes
How do I edit my profile? +

Go to Profile Settings to update:

  • Profile picture
  • Username and name
  • Email address
  • Phone number
  • Language preference

You can also access this from the main menu (burger menu) → Profile.

💳 Plans & Pricing

Is Reeporter AI really free? +

Yes! We offer a completely free plan with:

  • 5 videos per month
  • 5 downloads per month
  • Access to stock media library
  • All basic features

For power users, we offer paid plans with unlimited videos, priority generation, longer videos, and advanced features. See all plans

Why are my videos taking long to generate? +

Free users share a generation queue, which can take up to 20 minutes during peak hours.

Paid users get priority access — videos start generating in less than a minute.

If speed matters for your workflow, consider upgrading to a paid plan.

What AI models are available? +

Reeporter AI integrates the best AI models available:

Video generation: Sora 2, VEO 3, Runway, Kling AI

Image generation: GPT Images, Nano Banana, Seedream, Kling AI, Runway

Voice & Music: ElevenLabs, AWS, Google Cloud, Suno

You can generate with multiple models simultaneously and compare results!

Still Have Questions?

Our support team is here to help you succeed with Reeporter AI.