ServiceNow Expertise

Enterprise Architecture

Connect your technology landscape to business strategy to optimize investments, reduce risk, and accelerate modernization

Application & Technology Portfolio

Application & Technology Portfolio

Enterprise Architecture connects applications, technologies, and business capabilities to business strategy. RapDev helps organizations use ServiceNow EA to visualize their technology landscape, identify modernization opportunities, and guide smarter investment decisions across the enterprise.

Application Portfolio Management

APM provides a data-driven framework to inventory, assess, and rationalize your organization’s business applications. RapDev helps teams inventory, assess, and rationalize applications so leaders can identify redundancy, reduce technical debt, and focus investment on high-value systems. Organizations gain access to:

  • A single source of truth for your application landscape
  • Custom scoring frameworks to assess technical health, business value, and risk
  • Application rationalization to reduce redundancy and increase ROI
  • Strategic alignment of applications to business capabilities
  • Dashboards and reports to support evidence-based decisions

Technology Portfolio Management

TPM empowers organizations to manage the lifecycle of hardware and software technologies tied to business applications. RapDev connects technology data across ServiceNow and infrastructure systems to identify outdated, unsupported, or high-risk components before they impact operations.

Key capabilities:

  • Lifecycle risk visibility through vendor support data
  • Technical debt detection via alignment with the Technology Reference Model (TRM)
  • Risk scoring rolled up from infrastructure to business apps
  • Integration with ITOM, CMDB, ITAM, and EA Workspace
  • A clear path to decommission outdated and non-standard technology

Business Capability Management

Business Capability Management

Business Capability Management lets you model and evaluate the core capabilities that drive your organization.

RapDev structures capability models that link applications, processes, and teams to the capabilities that drive the business. Enabling your teams to:

  • Create multi-level business capability maps
  • Align capabilities to apps, processes, and people
  • Score capabilities using People, Process, and Technology indicators
  • Identify gaps in support and opportunities for strategic investment
  • Visualize relationships in an interactive Capability Map

Total Cost of Ownership

Total Cost of Ownership (TCO)

TCO in ServiceNow gives you visibility into the full financial impact of your applications.

RapDev helps organizations connect financial and operational systems with ServiceNow so leaders can make smarter decisions about modernization, replacement, or retirement. Enabling your teams to leverage:

  • Cost modeling using GL-aligned buckets (Labor, Software, Hardware, Services, etc.)
  • Application-specific cost metrics, including dashboards and trends
  • Insights into cost outliers and investment efficiency
  • Support for chargeback models and value realization

Fast-track time to value and release software faster and more securely

4.7

+

CSAT Score

136

+

Product Certifications

113

+

Accreditations

"RapDev is the Gold Standard for partners. It’s refreshing to work with people who know more than us and we can learn from. It's been a joy to work with them."

Matthew Gross | Manager - Enterprise Tools at Rite Aid

Success Story

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