{"id":6536,"date":"2026-01-28T22:16:22","date_gmt":"2026-01-28T22:16:22","guid":{"rendered":"https:\/\/qualityremarks.com\/?p=6536"},"modified":"2026-01-28T22:16:26","modified_gmt":"2026-01-28T22:16:26","slug":"user-error-update","status":"publish","type":"post","link":"https:\/\/qualityremarks.com\/user-error-update\/","title":{"rendered":"User Error (Update)"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

When I wrote<\/a> previously about the tragic death of 16-year-old Adam Raine, I said \u201cnot knowing is no longer an excuse\u201d, \u00a0and the attempts to paper over what really happened are hopefully about to be tried in court.<\/p>\n\n\n\n

An article from the SFGATE<\/a> reports that while Google and Character.AI have been working to settle lawsuits with the families who say their chatbots helped push their kids toward self-harm, OpenAI is still arguing that Adam\u2019s death is fundamentally a matter of \u201cuser error\u201d.<\/p>\n\n\n\n

And because of that, Adam Raine\u2019s case might become the first chatbot lawsuit to actually reach a jury.<\/p>\n\n\n\n

Google\/Character.AI\u2019s settlements<\/a> avoided fully testing their arguments in court, but some parts of the legal system are starting to catch on.<\/p>\n\n\n\n

A judge in Florida recently allowed a product-liability claim<\/a> against a chatbot to go forward and declined to dismiss the case on First Amendment grounds, unconvinced that GenAI output qualifies as protected speech.<\/p>\n\n\n\n

As I\u2019ve said before, we can\u2019t say we weren\u2019t warned about the dangers of using these systems for mental health reasons and the power of anthropomorphizing them through their marketing and deployment.<\/p>\n\n\n\n

With any luck and perseverance, the output and effect of AI might be scrutinized in a way that sets legal precedents for usage and tests our new laws and regulations.<\/p>\n\n\n\n

You can read the full complaint here: https:\/\/www.documentcloud.org\/documents\/26078522-raine-vs-openai-complaint\/<\/a> <\/p>\n\n\n\n

* If you or someone you know is struggling: in the U.S., you can call\/text 988<\/strong>. In the UK & ROI, Samaritans are available at 116 123<\/strong>. If you\u2019re elsewhere, local emergency numbers and crisis lines can help.<\/p>\n","protected":false},"excerpt":{"rendered":"

When I wrote previously about the tragic death of 16-year-old Adam Raine, I said \u201cnot knowing is no longer an excuse\u201d, \u00a0and the attempts to paper over what really happened are hopefully about to be tried in court. An article from the SFGATE reports that while Google and Character.AI have been working to settle lawsuits […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-6536","post","type-post","status-publish","format-standard","hentry","category-software-testing"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p31NTj-1Hq","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":6052,"url":"https:\/\/qualityremarks.com\/user-error\/","url_meta":{"origin":6536,"position":0},"title":"User Error","author":"keithklain","date":"03\/12\/2025","format":false,"excerpt":"The tragedy of Adam Raines death by suicide at age 16 this year should have shocked the world into a renewed focus on accountability in Silicon Valley but instead, we heard the familiar excuse from the no-man\u2019s land of moral hazard \u2013 user error. In the first court filings from\u2026","rel":"","context":"In "Software Testing"","block_context":{"text":"Software Testing","link":"https:\/\/qualityremarks.com\/category\/software-testing\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-03-at-23.05.27-1.png?resize=350%2C200&quality=20&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-03-at-23.05.27-1.png?resize=350%2C200&quality=20&ssl=1 1x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-03-at-23.05.27-1.png?resize=525%2C300&quality=20&ssl=1 1.5x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-03-at-23.05.27-1.png?resize=700%2C400&quality=20&ssl=1 2x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-03-at-23.05.27-1.png?resize=1050%2C600&quality=20&ssl=1 3x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-03-at-23.05.27-1.png?resize=1400%2C800&quality=20&ssl=1 4x"},"classes":[]},{"id":5898,"url":"https:\/\/qualityremarks.com\/to-infinity-and-beyond-the-death-of-test-engineering-atd-2026\/","url_meta":{"origin":6536,"position":1},"title":"To Infinity and Beyond! The death of test engineering… (TAD 2026)","author":"keithklain","date":"11\/11\/2025","format":false,"excerpt":"Can\u2019t wait for Test Automation Days 2026 to unload 20+ years of pent up frustration with the test automation business! You might agree or disagree with me, but it\u2019ll be entertaining for sure\u2026hope to see you there! To Infinity and Beyond! The death of test engineering... One of the few\u2026","rel":"","context":"In "Software Testing"","block_context":{"text":"Software Testing","link":"https:\/\/qualityremarks.com\/category\/software-testing\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/11\/TAD2026.jpg?resize=350%2C200&quality=20&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/11\/TAD2026.jpg?resize=350%2C200&quality=20&ssl=1 1x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/11\/TAD2026.jpg?resize=525%2C300&quality=20&ssl=1 1.5x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/11\/TAD2026.jpg?resize=700%2C400&quality=20&ssl=1 2x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2025\/11\/TAD2026.jpg?resize=1050%2C600&quality=20&ssl=1 3x"},"classes":[]},{"id":6616,"url":"https:\/\/qualityremarks.com\/breakpoint-2026-by-browserstack\/","url_meta":{"origin":6536,"position":2},"title":"<break>point 2026 by BrowserStack","author":"keithklain","date":"09\/04\/2026","format":false,"excerpt":"Very happy to announce I'll be speaking at BrowserStack break>point 2026 on May 13th at 9am presenting my talk \"To Infinity and Beyond: The Death of Test Engineering\". Hope to see you there! To Infinity and Beyond! - The Death of Test Engineering One of the few benefits emerging from\u2026","rel":"","context":"In "Software Testing"","block_context":{"text":"Software Testing","link":"https:\/\/qualityremarks.com\/category\/software-testing\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-07-at-18.41.36.png?resize=350%2C200&quality=20&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-07-at-18.41.36.png?resize=350%2C200&quality=20&ssl=1 1x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-07-at-18.41.36.png?resize=525%2C300&quality=20&ssl=1 1.5x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-07-at-18.41.36.png?resize=700%2C400&quality=20&ssl=1 2x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-07-at-18.41.36.png?resize=1050%2C600&quality=20&ssl=1 3x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-07-at-18.41.36.png?resize=1400%2C800&quality=20&ssl=1 4x"},"classes":[]},{"id":5487,"url":"https:\/\/qualityremarks.com\/qr-podcast-alessandra-moreira\/","url_meta":{"origin":6536,"position":3},"title":"QR Podcast – Alessandra Moreira","author":"keithklain","date":"14\/06\/2025","format":false,"excerpt":"Ale Moreira is one of my oldest friends in the testing world, we got to know each other when we were elected to the Association for Software Testing Board of Directors together and then hung around in NYC while we worked at various companies and consultancies. She has always been\u2026","rel":"","context":"In "Software Testing"","block_context":{"text":"Software Testing","link":"https:\/\/qualityremarks.com\/category\/software-testing\/"},"img":{"alt_text":"Keith Klain - QMC","src":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2017\/10\/keith-klain-nyc-mot.jpg?resize=350%2C200&quality=20&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2017\/10\/keith-klain-nyc-mot.jpg?resize=350%2C200&quality=20&ssl=1 1x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2017\/10\/keith-klain-nyc-mot.jpg?resize=525%2C300&quality=20&ssl=1 1.5x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2017\/10\/keith-klain-nyc-mot.jpg?resize=700%2C400&quality=20&ssl=1 2x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2017\/10\/keith-klain-nyc-mot.jpg?resize=1050%2C600&quality=20&ssl=1 3x"},"classes":[]},{"id":623,"url":"https:\/\/qualityremarks.com\/the-pursuit-of-scrutiny\/","url_meta":{"origin":6536,"position":4},"title":"The Pursuit of Scrutiny","author":"keithklain","date":"01\/02\/2013","format":false,"excerpt":"\u201cIt is rare for people to be asked the question which puts them squarely in front of themselves\u201d\u00a0\u2013 Arthur Miller, The Crucible I love scrutiny. I love it so much that I try to constantly surround myself with people who challenge my views. Either by directly asking for critique or\u2026","rel":"","context":"In "Software Testing"","block_context":{"text":"Software Testing","link":"https:\/\/qualityremarks.com\/category\/software-testing\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1628,"url":"https:\/\/qualityremarks.com\/eurostar-community-spotlight\/","url_meta":{"origin":6536,"position":5},"title":"EuroSTAR Community Spotlight","author":"keithklain","date":"18\/10\/2013","format":false,"excerpt":"Had fun answering some questions for the EuroSTAR Conference Community Spotlight...enjoy! Where are you from? I grew up around Chicago IL, but currently live in Connecticut, just outside of New York after spending around 7 years in London and 2 years in Singapore. Where do you work?\u00a0Barclays Bank Can you\u2026","rel":"","context":"In "Software Testing"","block_context":{"text":"Software Testing","link":"https:\/\/qualityremarks.com\/category\/software-testing\/"},"img":{"alt_text":"EUROSTAR","src":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2013\/10\/EUROSTAR.jpg?resize=350%2C200&quality=20&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2013\/10\/EUROSTAR.jpg?resize=350%2C200&quality=20&ssl=1 1x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2013\/10\/EUROSTAR.jpg?resize=525%2C300&quality=20&ssl=1 1.5x, https:\/\/i0.wp.com\/qualityremarks.com\/wp-content\/uploads\/2013\/10\/EUROSTAR.jpg?resize=700%2C400&quality=20&ssl=1 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/posts\/6536","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/comments?post=6536"}],"version-history":[{"count":6,"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/posts\/6536\/revisions"}],"predecessor-version":[{"id":6544,"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/posts\/6536\/revisions\/6544"}],"wp:attachment":[{"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/media?parent=6536"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/categories?post=6536"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qualityremarks.com\/wp-json\/wp\/v2\/tags?post=6536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}