Support

We’re here to help you get unstuck—fast. 

Safety first: Purpose is used for mentoring and guidance, not medical or crisis care.

If you’re in danger or need urgent help, call 911 (US) or your local emergency number. For emotional support, you can contact your country’s crisis hotline.

FAQs

Quick answers to your most common questions.

What is Purpose and how does it work?

Purpose is your AI-powered mentor for personal growth.

You talk to it about whatever you’re facing—stress, decisions, conflicts, goals—and it helps you make sense of things. Purpose listens, reflects back what matters most, and turns big challenges into small, actionable steps. The more you use it, the more personalized and helpful it becomes.

  • Career growth
  • Emotional and personal development
  • Habit building
  • Everyday decision support
  • Working through challenges
  • 24/7 support and clarity

Purpose is an AI-powered personal growth mentor designed to help you gain clarity, recognize patterns, and take meaningful action over time. It’s built specifically for reflection, decision-making, accountability, and behavior change.

ChatGPT is a powerful general-purpose assistant trained across many domains. While it can be helpful for a wide range of tasks and conversations, personal growth and long-term self-development aren’t its primary focus.

Key differences:Domain-specific focus on personal growthPurpose is intentionally designed around questions of meaning, direction, accountability, and progress. Its singular focus is helping you move forward in your life—not answering everything about everything.Context-aware, growth-oriented memoryPurpose uses domain-specific memory to retain relevant personal context over time, so conversations can build rather than reset. This allows for continuity without requiring you to re-explain yourself each time.Pattern recognition across your lifeBecause Purpose maintains context within the personal growth domain, it can surface patterns across work, relationships, decisions, habits, and recurring challenges—helping you see connections you might miss on your own.Mentor-style experience with structure (not just chat)Purpose is built as an ongoing mentoring experience, not a blank chat interface. Features like Quests help guide reflection, accountability, and goal-setting, while Journey lets you revisit past conversations, insights, and progress over time. Together, these tools are designed to turn reflection into insight—and insight into action.Designed to avoid sycophancyPurpose is intentionally tuned to challenge you thoughtfully, rather than simply agree with you. The goal isn’t validation—it’s clarity, accountability, and forward movement.

Yes. Purpose’s AI continues to learn about you over time. It can connect ideas from your past, understand patterns, and grow with you.

Within the first few minutes of conversation, the AI begins understanding your personality and communication style so it can tailor guidance to you.

No. Your conversations are not used to train new models. Only de-identified insights may be used to improve the app.

Your data is secured in transit and at rest, access is restricted, and we never sell your personal data. You’re in control—delete your account and data any time from Settings. For more information read our Privacy Policy .

If you decide Purpose isn’t right for you, you can cancel your subscription anytime before your next renewal. The process differs depending on whether you subscribed via the iOS app or the website. Check out our Help Center for detailed steps.

Every member gets a 7‑day free trial. After your first charge, you have a 30‑day satisfaction window to request a full refund—no questions asked. If anything feels off, email support@purpose.app and we’ll make it right.

Android is on our roadmap. You can join the Android waitlist here to get early access when it’s ready.  In the meantime Android users can immediately get access to Purpose through our web app!

No. This is a prepaid gift membership.

When the recipient redeems the code.

No. 

No, except where required by law.

No subscription access is granted.

After purchasing a gift subscription, you’ll receive a unique code to share with the recipient. Gift subscription codes are valid for 12 months from the date of purchase and will expire if not redeemed.

Still have questions? Visit our Help Center for answers and to submit a support request.

Help Center