PROVAIL writes to provide notice of a recent event that involves certain individuals’ personal or protected health information.

What Happened? On or around June 8, 2025, PROVAIL became aware of suspicious activity in its network environment. PROVAIL secured its systems and launched an investigation into the nature and scope of the activity. The investigation determined that certain data on PROVAIL systems was accessed or acquired without authorization from June 7, 2025 to June 9, 2025. PROVAIL undertook a comprehensive review of the files involved to identify what information wascontained within them and to whom the information relates. Through this effort, which completed on December 18, 2025, PROVAIL determined that personal or protected health information related to certain individuals was present in the affected files.

What Information Was Involved? The types of personal or protected health information present in the files involved include certain individuals’ names and the following: Social Security number, driver’s license or stateidentification number, financial account or payment card information, medical information, health insurance information, passport number, system access information, biometric data, and date of birth.

What We Are Doing. PROVAIL takes this event seriously, and the confidentiality, privacy, and security of information in its care is among its highest priorities. Upon learning of this event, PROVAIL moved quickly to investigate and respond, assess the security of its network, and notify affected individuals. As part of its ongoing commitment to information security, PROVAIL is reviewing its existing policies and procedures to reduce the likelihood of similar future events.

What You Can Do. PROVAIL encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and explanation of benefits statements and monitoring free credit reports for suspicious activity and to detect errors. Suspicious activity should be reported to relevant financial institutions. Additional information can be found below in the Steps Individuals Can Take to Help Protect Personal Information. Individuals with questions can contact PROVAIL’s toll-free dedicated assistance line at 833-918-1103, Monday – Friday 6am to 6pm PST. Individuals may also write to PROVAIL at 12550
Aurora Avenue North, Seattle, WA 98133.

Steps You Can Take to Help Protect Personal Information below.

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a
credit freeze, individuals may need to provide some or all of the following information:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);

2. Social Security number;

3. Date of birth;

4. Addresses for the prior two to five years;

5. Proof of current address, such as a current utility bill or telephone bill;

6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and

7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

Additional Information

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.