
Live Nation ("we", "us" or "our") has published this Visitor Privacy Notice (“Notice”) to describe how we handle personal information that we process about Visitors to our events and/or venues (collectively referred to as “you”). This Notice does not apply to fans who attend our events or staff members who are directly employed by us.
The term “Visitors” includes, but is not limited to, press & media, artists & their entourage, working personnel not directly employed by us (such as agency workers or staff of our onsite sponsors and partners), emergency services staff, and other individuals that may need to be onsite.
During your attendance onsite, we may collect and use personal information about you and other individuals whose personal information has been provided to us. The categories of personal information we may collect from either you or your employer include, but are not limited to:

Event & access management and physical security
To be able to provide a safe and secure site for you, our fans, and our staff, we will process personal information about visitors to be able to enforce appropriate access management, their purposes for being onsite, and any experiences or issues that may arise.
- As part of our safeguarding policies and procedures, we process personal information about incidents and visitor wellbeing.
- In the case of infectious disease prevention measures, any information collected by us or our third-party partners for purposes of test and trace or access management will only be used to contact you and allow entry to the event.
To perform our contractual relationship with you and/or your employer
For example, we may need to process passport and visa details as part of assisting with travel arrangements, or process information about how services and partnerships are being performed.
Managing our relationship with you
We may use your personal information to correspond with you. Examples include:
- Working with you as part of event organization or management;
- Informing you of event-specific requirements, changes to our events, or our company policies with which you need to comply (such as our health and safety procedures);
- Managing and investigating any complaints or grievances that may arise during the course of our relationship with you; or
- Contacting you for reasons such as obtaining opinions and feedback on our events, discussing future opportunities or other voluntary communications.
Compliance with our legal obligations
We may collect and use your personal information where we consider it necessary for complying with laws and regulations, including collecting and disclosing personal information as required by law (e.g., for tax, health and safety, anti-discrimination laws), under judicial authorisation, or to exercise or defend the legal rights of our companies. We may use your personal information to monitor compliance with these laws and regulations, as well as any company policies that have been communicated to you.
Cooperation with local authorities
Where we need to cooperate with local authorities, for example discussing event management or supporting emergency services, we may need to share some personal information to achieve their objectives.



You may exercise the rights available to you under applicable data protection laws by contacting us through the contact details in Section 8. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter. Please note that whilst we will carefully assess every request, we receive we may not always have to comply. When this happens, we will explain why.
Your rights
- You can request to access, correct, update your personal information or to have it deleted. You can also ask us to restrict processing of your personal information or request portability of your personal information.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Your choices
- If we have processed your personal information based on a non-overriding legitimate interest, you can object to the processing of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, to provide you a seamless experience, your information may be transferred internationally.
When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place.
