Printerval.com and most sellers on Printerval.com offer returns and exchanges for items within 60 days from the date of delivery. If you need to return an item, please contact us here to submit your request.
1. Restocking fee
No fee
2. Product returns are accepted for both defective and non-defective items.
3. Products that are eligible for the return policy.
- Products that have no sign of being used, have the neck label intact and are packaged in the original package.
- Products are requested for return within 60 days from the date of delivery.
4. Product return process.
Please make sure your product is eligible for the return policy at Printerval.com.
Steps for returning products:
Contact us and clarify the issue with the products.
If you need to return/exchange products, send us an email at support@printerval.com or contact us here.
When you contact us, please provide us with the information including:
- Provide order information to confirm the order.
- Provide photos of the packaging label.
- Photos of the items that clearly show the damaged/wrong/faulty part that is different from the description on the website.
- Photos that clearly show the actual measurements of the items: width, length (If you receive the wrong size items)
- Provide the information of the item that you want to be resent.
*NOTE: For order which has multiple items, please provide photos/videos of products that are put side by side lying on a flat surface.
Verify items meet the return requirements of Printerval.
After confirming that your products are eligible for our exchange/return policy, You will receive a refund or a replacement resent to your address within 7 business days. You do not need to resend the package back.
*NOTE:
Products returned without our verification are ineligible for support. Wish you sympathize.
You only receive a replacement that has the same or higher price than the returned item. (Please pay an extra cost if the exchanged products have a higher price).
*Please kindly note, for all orders shipped outside the US, we will support all defective or unwanted orders within 60 days from the date of delivery.
Discount
