It may come as a surprise, but many buyers online will not make a purchase via a website because they may have lingering doubts in their mind or are unable to find quick answers to their questions right away.
And that, unquestionably, translates into a significant loss in revenue.
Can you think of ways to mitigate this loss?
Including a comprehensive knowledge base with a detailed FAQ section in your website can be a step in the right direction. However, it does leave you with the possibility of customer questions going unanswered at times. This can be a definite deal-breaker for fussy customers because consumers feel that valuing their time is one of the most important things a company can do to provide good online customer service.
The solution is simple. A dedicated WordPress live chat plugin is the answer.
According to EConsultancy, 79% of consumers favor live chat support as it allows for almost instant responses.
And not just that, a live chat integration with your website can also work towards increasing your revenue. All you need to do is to add a powerful sales page coupled with a fantastic offer, and you will see your business profits soaring high.
Now that’s a sure shot game changer.
Adding A Live Chat Plugin with Your WordPress Site
It is not rocket science when it comes to adding a live chat for WordPress. In fact, the integration is quite simple and only takes about a couple of minutes to add the functionality.
With this feature in place, answering customer queries, addressing all their issues in real-time can help in boosting your overall conversion rates.
Why?
Customers report making a purchase post a good live chat session. Indeed, a promising factor to look up to.
In a nutshell, WordPress live chat plugins are one of the smartest tools available to online businesses and service providers if they are looking for ways to offer high standards of customer service.
Having said that, which live chat plugin will work best for your WordPress site?
Choosing the Right Live Chat Plugin
If you are convinced and are looking to add live chat to WordPress, then there are tons of plugins that can be a good fit for your website. Check out this shortlist of the most feature-rich, powerful, and best live chat plugin for WordPress available today.
1. ProProfs Live Chat
A SaaS-based live chat software, ProProfs continues to help a number of businesses to communicate with their customers and web visitors, all in real-time. The tool has been designed to enable businesses to capture quality leads with the view of boosting sales.
With their ‘live chat system’ in place, ProProfs is able to anticipate customer behavior, for example, what they are going to type, or which page are they going to browse, thus being able to offer a faster resolution to incoming questions.
Take a look at the features that make ProProfs live chat WordPress plugin one of the best in the industry.
- Chat Routing: Chats can be routed to operators for quick resolution where the workload can be equally distributed. This can be done either manually or automatically.
- Chat Greetings: To interact with your visitors as they browse through your site, your operators can share custom designed messages. This also improves engagement levels and loyalty towards your brand.
- Canned Responses: To minimize response time, operators may choose to save responses to frequently asked questions.
- Canned Responses: To minimize response time, operators may choose to save responses to frequently asked questions.
- Integrations: Other than WordPress integration, ProProfs live chat can work with third-party platforms like MS Dynamics, SugarCRM, and Salesforce alternatives too.
Offering instant support combined with a fast connection, ProProfs live chat software offers ‘Free Trial’ packages that can help you get started with your live chat application.
2. LiveChat
LiveChat, too, is a feature-rich platform. It offers premium services plus a depth of functionality and interface, which undoubtedly brands it as one of the best live chat for WordPress available today.
The integration is pretty easy, and the plugin can be activated at WordPress.org. Post syncing the two platforms, you get access to the dashboard through which you can perform the majority of the actions.
The top features are:
- The interface has a great design that has been carried through with the chat widgets
- You can chat on all major platforms through the web app or mobile/desktop apps
- Get a sneak-peek into customer messaging even before they hit the send button
- It has a built-in ticketing system, a sales tracker and access to detailed analytics with reporting
The pricing for the basic package starts at $16/month.
3. Olark Live Chat
Another premium live chat service, Olark, provides a set of features which is comprehensive enough to offer a seamless chatting experience for your visitors and your team. With the option to personalize your chat box widget, you can provide a customer support service that is consistent with your overall brand tone.
Some of its key features include:
- Your operators can chat on the cloud dashboard or via desktop or mobile app
- You can send personalized messages based on your customer behavior using its automation rules
- Availability of screen sharing, post chat transcripts, and live chat translation
- You can access in-depth visitor insights including lead scoring
There is a two-week free trial to begin with. However, you will have to select a paid plan that starts from $17 a month.
4. Tawk.To
With this popular live chat tool, businesses can gain valuable insights into customer behavior and purchase patterns. Access is available on a single dashboard to manage customer requests and generate quick responses.
It’s convenient to use as the software is compatible with iOS, Android, Windows, and Mac OS.
Here are the top features:
- Access granted to unlimited chat agents
- Multifaceted chat interface capabilities via Windows and Mac desktop apps, or native mobile apps for iOS and Android
- Proactively engage visitors through automated triggers
- The software supports live chat in 27 languages
Although the live chat plugin offers freemium package, do confirm with the vendor about the features and how effective the security settings are of the tool.
5. Drift
Statistics say that integrating the Drift live chat plugin results in leads increased by 20%.
Being more focused on helping businesses generate sales and not just customer support, Drift has some unique features that have enabled these push-sales tactics.
Here are some top features:
- You can respond in a short time by integration with the slack that allows real-time notifications
- Have a pop-up appear when visitors are browsing specific pages, particularly the pricing page and assist with any queries
- Can be integrated with third-party sites such as HubSpot, Marketo, MailChimp, Zapier, Intercom and more
The free plan only supports limited features such as live chat and booking meetings. Paid plans by Drift at $ 50 per month are applicable for one live chat.
6. Zendesk Chat
Apart from being known for their live chat for WordPress site, Zendesk is popular as a fantastic helpdesk program as well. Along with managing customer support, it allows businesses to offer a great customer experience through an interface that has been optimized for mobile too.
These are some of the key features:
- Unique ‘wait time’ metrics are offered along with its chat analytics
- To provide omnichannel support, the live chat can integrate with social media and the ticketing system
- Availability of chat routings that sends messages to different agents’ basis the current volume of customer enquiries
- You can access the chat ratings and feedback which helps in improving overall support services
One agent functionality is offered on the limited free plan by Zendesk. Paid plans per month start at $14 if billed annually.
7. WP Live Chat Support
This is the only available native WordPress live chat plugin where you can host the chat on their website directly instead of putting the load on your servers. Integration takes as little as 30 seconds with a number of features made available for free usage.
Take a look at their top features:
- Animations are available for use with the live chat tool
- The chat experience can be enhanced as the chatbox can be dragged across the screen by users if it happens to cover text on the web page
- Visitors have the option to chat anonymously or limit the chat to registered users only
- Be flexible with your live chat offering by including or excluding it on the pages where you want to show it
The software is currently available free of cost at WordPress.org. But do make sure that you contact their support team to learn what features are offered for free.
8. Intercom
If your business needs an all-in-one platform that includes live chat, sales, marketing, and support, then Intercom is the way to go. With a combination of bots and live chat, your business will be able to convert more leads automatically.
With the knowledge base and help desk integrated with the live chat system, customer service issues can be resolved in a short span of time.
Here are some of its key features:
- You can now send automated messages depending on visitor actions
- You can schedule messages in advance, use GIFS and emojis and see typing indicators
- Share your screen, book meetings, start a voice or video chat instantly
- Personalize your chat widget in tune with your brand and configure the settings on iOs, Android and web
The ‘Essential’ all-in-one plan is the cheapest, which starts at $ 87 per month. However, if you are only looking for support, then the economy plan is $ 38 per month.
9. Tidio
In terms of set up and activation, Tidio is possibly the easiest live chat plugin available. The Tidio Chat tab handles all the chats which you can access from the WordPress dashboard. Dedicated apps for chat management are available on all major platforms, including desktop, iOS, or Android.
Available in three designs, the chat widgets are fully customizable to match with your brand tone and style.
The top features are:
- One-click installation and functionality to send direct emails to offline chat users
- Access unlimited free conversations every month
- Availability of canned responses and chatbot access
- Integrate social platforms like Facebook Messenger, get feedback and rate conversations
Tildio offers most of its features for free for up to three chat agents. Depending on your requirements, you may add-on features. Premium plans start at $ 16.80 per month.
10. Crisp Live Chat
With quick and easy integration option, crisp live chat allows you to manage Support live chat, Sales live chat, and Marketing Live Chat simultaneously. Chat triggers and rich conversations give you the leverage of providing seamless customer service.
These are some of the key features:
- Scheduling allows you to customize your workflow by setting availability for when you are ready to chat
- Their conversation platform enables chat operators to effectively interact with customers to convert them with a more friendly approach
- You can monitor customer chats even when while they are typing and create a perfect response proactively
- It allows additional plugins to enhance the power of your chat
A ‘Forever Free Plan’ is available with limited features and the ‘Pro’ package starts at $ 25 per month.
11. HubSpot All-In-One Marketing
Popular for its CRM, HubSpot’s All-in-One Marketing plugin offers a combination of marketing and live chat tools that work best in organizing, tracking, nurturing, and converting leads into customers.
Here are some top features:
- You can easily create pop-ups, get convenient email automation and more with these marketing tools
- Set up targeted messages for various segments of your customer base or even for different pages
- Your visitors can get in touch with you by enabling the email capture form
- You can get insights into what your customer has viewed on your website
A limited range of Live Chat, Sales, CRM, and Marketing tools are free to access. For more features, you can opt for the ‘Starter’ plan at $ 35 per month.
12. Live Chat by Formilla
If you want to focus on communicating with your prospects, then you should definitely go for Live Chat by Formilla. With this live chat plugin, you are bound to generate more quality leads that have a higher probability of sales conversions.
Some of the available features are:
- Have targeted display messages that times perfectly with the leads’ behavior or specific action
- Easily connect with the CRM to segment, search and filter through leads
- Customize chat widgets to fit in with your brand
- The chat plugin supports multiple languages
Pricing starts at $10/month for this live chat plugin.
13. Pure Chat
This is a lightweight chat plugin that is simple yet fully customizable. Personalization is available in terms of languages. It offers free bot automated lead capture, payments, booking appointments, and more.
The top features are:
- Choose from a range of colors, animations, and custom-designed images to personalize any part of the chatbox
- It is a powerful chat tool that offers multi-chat management, proactive chat triggers and analytics
- Option available to convert your live chat box into an opt-in for MailChimp email list
- Enable display of an offline indicator, disappear entirely, or let visitors email you with their questions
The basic plan is available for free that offers a limited range of features. Premium plans start at $ 39 per month.
14. REVE Chat
REVE is more than your standard live chat plugin. With a range of functionalities, businesses can engage with their customers via email, apart from just chatting with your visitors, offering information, and closing sales.
Key features include:
- You can streamline customer conversations for an omnichannel messaging service
- You can interact with your prospects on third-party platforms including Facebook messenger, Viber, and mobile apps
- You can deliver a unified CX with REVE’s multifaceted customer engagement platform like screen sharing, co-browsing, etc.
- Access customer feedback in real-time
You can sign up for free, but the ‘Standard’ plan attracts a fee of $ 13.50 per month, if you bill annually.
15. iFlyChat
This is one of a kind cloud-based chat plugin that allows you to converse directly with customers. It offers the functionality of peer to peer as well as group chat. The plugin can be configured in a way that also permits it to be used as a support channel.
Take a look at their top features:
- Access logs of user conversations to identify recurring issues
- Engage in video chats with your customers
- Manage and control overall user activities
- Being cloud-based, your responses are fast as they are not dependent on your site’s servers
Access initially on a 14-day ‘Free Trial’ that you can cancel anytime. The ‘Lite’ plan is free for life, whereas the paid package starts at $ 44 per month.
16. EngageBay
EngageBay’s Live Chat plugin is the best free live chat plugin for WordPress. It facilitates one-to-one live customer support, thereby resolving questions promptly and responding to concerns in real-time.
This is a powerful yet free tool that adds live chat support to your website with just a few clicks!
Here are some top features:
- This plugin tracks customers across your site, helping you personalize your approach. Knowing what page they are on and how long they spent there lets your customer agent communicate with them better.
- Using this Live Chat WordPress plugin you can customize the message to appear based on different parameters, such as what page they are on, how long they browse, and whether they are a returning customer.
- Use these to gain insights into your customers and make smarter decisions while dealing with clients.
- Live Chat helps you transfer live chats to different clients, which makes teamwork better and provides immersive customer experiences.
17. Chatwee
Chatwee is an instant messaging app designed to serve online communities and create a platform for them to interact in real-time. After you install it on your site, your visitors will automatically be logged in and able to chat in public rooms or in private. You can limit access to the chat by selecting relevant login methods, including members-only, and even not show the app at all to unauthorized users.
There are multiple chat display modes available, you can set your own colors, choose which layout elements to show, upload files, post images and gifs, set profanity filters, moderate the chat, and customize it in many other ways.
Key features include:
- Various display modes
- Single Sign-on
- Multiple, password-protected chat rooms
- Group conversations
- Offline messaging
- Powerful moderation options
You can sign up for a Free-forever account, or explore what paid plans have to offer.
Upshot
In the last few years, live chat as a customer support tool has slowly made its presence felt in the customer service domain. Providing a low-friction channel of interaction with an agent, live chat addresses their queries promptly with effective resolutions.
Data backs this up, with 83% of customers stating they are more inclined towards businesses who provide them instant and effective live chat or in person support. That’s because live chat seems to be the most efficient way to communicate with a brand for support process. No wonder, some customers believe that that the information received via live chat was superior to information received over email.
It can be definitely said that live chat today is an essential tool that can help businesses achieve high conversion rates along with enhanced customer satisfaction. For any business, it is undoubtedly important for the growth of your business.
