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Customer Relation Feedback Form
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Project Name
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Customer Relation Person
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Comments
1. Buying Process
Poor
Satisfactory
Good
Excellent
1.1 Ease of completing purchase documents
1.2 How quickly you completed the purchase paperwork process
1.3 Clearly explained all purchase documents
1.4 Ability to provide complete answer to your purchase paperwork related questions
2. Finance Process
Poor
Satisfactory
Good
Excellent
2.1 Ease of providing details of financing (banks & MoU details)
2.2 Consideration and reason in dealing with confidential personal documents
2.3 Clearly explained all finance-related documents
2.4 Finance person's ability to provide complete answer to your finance related questions
3. Explanation Process
Poor
Satisfactory
Good
Excellent
3.1 Etiquette of the CR executive
3.2 Attention focused on you during explanation
3.3 Enthusiasm of the CR executive in making the explanation
3.4 Duration of time to solve the query
3.5 Ability to answer your questions
4. Overall Experience
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Satisfactory
Good
Excellent
4. Please share your overall experience with Prateek Group
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