Tech Support Admin Panel

Web and Mobile Solutions for a New Zealand Internet & Communications Provider

A custom admin panel and client-facing web and mobile apps for a New Zealand telecom and SMS provider — centralizing tech support operations, Zendesk integration, and statistical data visualization in one platform.

Client background

A New Zealand-based internet, communication, and SMS provider offering SIP trunking, fibre broadband, and related services to business and individual clients.

Challenge

Consolidate all tech support and client management tools into a single, efficient admin panel — integrated with Zendesk, with rich data visualization and a clean interface for managers and support agents.

Solution

Built a custom admin panel integrated with Zendesk for client support, statistical dashboards with graphs and charts, client data management, and web/mobile client apps with in-app payments.

Results

Tech support team efficiency improved through a unified platform, managers gained clear data visualization, and customers got a seamless cross-platform experience with in-app payment support.

We created a custom admin panel for the internet, communication, and SMS provider located in New Zealand and web and mobile applications for their clients. The admin panel manages the company’s services and products like SIP trunking, fibre broadband, etc. With the help of the admin panel, which is also integrated into the marketing and client support system Zendesk, managers can monitor and edit client data, track support requests, and view detailed statistical reports.

Enterprise, Media
Web|Mobile

The Challenge / Problem

Build a highly functional and aesthetically pleasing user interface

Optimize the work of the tech support team by gathering all admin tools in one place

Create a convenient and intuitive dashboard for managers

Provide illustrative statistical data visualization

Integrate with Zendesk for client support management

Implementation

Statistical data visualization in graphs, tables, and charts
Admin panel integration with Zendesk for support ticket management
Client data monitoring and editing tools
Full tech support workflow functionality in one unified interface
In-app payments for customers
Cross-platform mobile application for end clients

Result

Efficient Support Workflow

Custom interface architecture that significantly boosted tech support team efficiency by centralizing all tools in one place.

Client Apps Delivered

Web and cross-platform mobile applications for customers with in-app payment support.

Data Visualization

Statistical data presented as interactive graphs, tables, and charts for clear management reporting.

Zendesk Integration

Seamless integration with Zendesk enabled unified client support and ticket management directly from the admin panel.

Need a Custom Admin Panel or Internal Tool?

We consolidate complex business workflows into powerful, intuitive admin panels with data visualization, third-party integrations, and cross-platform support. Get a free consultation.

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