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Changeset 3496737


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Timestamp:
04/01/2026 03:15:46 PM (4 days ago)
Author:
alexopen
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Update readme.txt + vimeo link

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  • smashballoon-wpchat-livechat-customer-support/trunk/readme.txt

    r3481205 r3496737  
    1 === WPChat - Livechat Customer Support Suite ===
    2 Contributors: smashballoon, am, smub, benjaminprojas
    3 Tags: whatsapp, chat, live chat, customer support, whatsapp business
     1=== WPChat – Live Chat & Messaging Widget for Customer Support ===
     2Contributors: smashballoon, am, smub, zbtirrell
     3Tags: whatsapp, live chat, chat plugin, chat widget, customer support
    44Author: Smash Balloon
    55Author URI: https://wpchat.com
    66Requires at least: 5.8
     7Tested up to: 6.9
    78Requires PHP: 8.0
    8 Tested up to: 6.9
    99Stable tag: 1.3.1
    1010License: GPLv2 or later
    1111License URI: https://www.gnu.org/licenses/gpl-2.0.html
    1212
    13 Add a free chat widget to WordPress. Connect with customers on WhatsApp, Messenger, Telegram & Instagram to provide instant support and boost sales.
     13WordPress WhatsApp chat plugin with a live chat widget for WhatsApp, Messenger, Telegram & Instagram. Includes smart FAQs and chat funnels.
    1414
    1515== Description ==
    1616
    17 **WPChat** lets you add a professional, fully customizable **multi-platform chat widget** to your WordPress site. 
    18 
    19 Connect directly with your visitors on their favorite messaging app — whether it's WhatsApp, Facebook Messenger, Telegram, or Instagram. Answer questions in real time and turn leads into loyal customers.
    20 
    21 Built for **speed, simplicity, and conversions**, WPChat is the easiest way to create personal, 1-on-1 conversations with your visitors — right on your website.
    22 
    23 ✅ **No coding required** 
    24 ✅ **Supports WhatsApp, Messenger, Telegram & Instagram** 
    25 ✅ **Mobile ready** 
    26 ✅ **AI-powered smart FAQs** 
    27 ✅ **Works with any WordPress theme**
    28 
    29 == How to Add WhatsApp Chat to WordPress in 3 Easy Steps ==
    30 
    31 1. Enter your WhatsApp number to connect your site with WhatsApp chat
    32 
    33 2. Pick your chat theme: Choose from 3 beautiful pre-built themes to match your site's style.
    34 
    35 3. Set your visibility: Choose to show the WhatsApp chat bubble on all pages or hide it completely with a single click.
    36 
    37 That’s it! Your chat widget is now live on WordPress. You can add Messenger, Telegram, and Instagram right from your agent profile!
    38 
    39 👉 [Check out WPChat Pro](https://wpchat.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=how-to-add&utm_content=check-out) 
    40 
    41 === Why WPChat is the #1 WordPress WhatsApp Plugin ===
    42 
    43 WPChat isn’t just another chat tool plugin. It’s the most powerful WordPress WhatsApp plugin designed for growth.
    44 
    45 We help you solve your biggest customer support challenges and unlock new sales opportunities.
    46 
    47 *   **Meet Your Customers Where They Are:** Let visitors contact you on the apps they already love. The free version lets you add WhatsApp, Facebook Messenger, Telegram, and Instagram, giving every customer a convenient way to connect.
    48 
    49 *   **Go Live in Minutes, Not Hours:** A simple, guided 3-step setup means you’re talking to customers right away. You can have a beautiful, functional chat widget live on your site in under 5 minutes, no coding needed.
    50 
    51 * **Keep the Conversation Going:** The chat moves to your customer's favorite messaging app, so they can continue the conversation on their phone, even after they leave your website.
    52 
    53 *   **Provide 24/7 Answers with an FAQ Assistant:** Your built-in FAQ system works around the clock to provide instant answers, reducing your team's workload and delighting customers even when you're offline.
    54 
    55 *   **Proven & Trusted:** Built by the team behind Smash Balloon, trusted by millions for reliable, conversion-boosting and beautifully designed WordPress plugins.
    56 
    57 === 💬 Key Features (Free Version) ===
    58 
    59 #### ⭐ Multi-Platform Support
    60 Connect with visitors on WhatsApp, Facebook Messenger, Telegram, and Instagram — all for free. Manage all platforms from a single agent profile.
    61 
    62 #### ⚡ Quick & Easy Setup
    63 Install, activate, and launch your chat widget in minutes. Our setup wizard guides you through everything. No technical skills needed.
    64 
    65 #### 💚 Instant Platform Connection
    66 Visitors can start chatting with you instantly on their favorite app like WhatsApp, Telegram, Facebook Messenger or Instagram — no extra forms or friction.
    67 
    68 #### 🤖 AI-Powered Smart FAQs
    69 Add up to 10 searchable FAQs to answer common questions automatically. A smart search bar appears to help users find answers faster, saving you time.
    70 
    71 #### 🎨 Customizable Widget
    72 Choose from **3 professionally designed chat themes** that look great on any site, no customization needed.
    73 
    74 Want to fully match your brand? [Unlock **advanced design customization** in **WPChat Pro**.](https://wpchat.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=key-features&utm_content=unlock-advanced-design)
    75 
    76 #### 📱 Mobile Responsive & Fast
    77 Looks perfect on any device and loads asynchronously, ensuring zero impact on your site’s performance.
    78 
    79 #### 👥 Single Agent Profile
    80 Create a professional profile with your name, photo, and contact details for WhatsApp, Instagram, Facebook Messenger and Instagram to build trust and a human connection.
    81 
    82 [Upgrade to Pro to add **unlimited agents** and manage your full support team.](https://wpchat.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=key-features&utm_content=add-unlimited-agents)
    83 
    84 #### 🚀 Built for Performance
    85 Lightweight code, optimized caching, and async loading keep your site fast. No unnecessary scripts or bloat.
    86 
    87 === 🚀 Supercharge Your Support with WPChat Pro 🚀 ===
    88 
    89 WPChat Pro provides a full suite of advanced tools designed to save your team time, automate your support and turn more conversations into high-value conversions.
    90 
    91 If you’re serious about growth, WPChat Pro gives you the powerful features you need.
    92 
    93 [Upgrade to WPChat Pro for more power, automation, and insights:](https://wpchat.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=supercharge-pro&utm_content=upgrade-more-power)
    94 
    95 **Build and Manage Your Professional Support Team**
    96 
    97 Humanize every interaction by building out your entire support team right inside WordPress.
    98 
    99 *   **Unlimited Agents:** Create profiles for all your team members, each with a unique name and profile picture to build immediate rapport and trust.
    100 
    101 *   **Agent Scheduling:** Set specific online and offline hours for each team member. This guarantees that customer inquiries are always directed to someone who is actively working and ready to help.
    102 
    103 *   **Intelligent Routing:** If multiple agents are active, WPChat smartly distributes incoming chats to balance the workload, reducing customer wait times and improving satisfaction.
    104 
    105 **Create Proactive Chat Funnels to Boost Conversions**
    106 
    107 Move beyond reactive support and start proactively guiding your visitors with Chat Funnels.
    108 
    109 These are pre-built, interactive conversation flows that can answer common questions, qualify leads and guide visitors toward a purchase—all automatically.
    110 
    111 *   **For E-Commerce:** Create a funnel that asks visitors about their needs (e.g., "Are you looking for a gift?") and guides them to the perfect product category.
    112 
    113 *   **For B2B/Services:** Build a funnel to qualify leads by asking about their company size or project needs before connecting them to a sales agent.
    114 
    115 *   **For Onboarding:** Onboard new users or volunteers by asking about their skills and goals, then providing useful info before they connect with your team.
    116 
    117 **Get Actionable Insights with Detailed Analytics**
    118 
    119 Stop guessing and start optimizing for results! WPChat Pro includes a powerful Analytics Dashboard right in WordPress to give you crystal-clear, actionable insights.
    120 
    121 *   **Track Key Metrics:** Monitor total interactions, chats initiated and conversion rates over time.
    122 
    123 *   **Identify Peak Hours:** See your busiest times of day and week, so you can schedule your agents more effectively.
    124 
    125 *   **Analyze Agent Performance:** View assignments per agent to ensure the workload is balanced and your team is operating efficiently.
    126 
    127 *   **Optimize Funnels & FAQs:** Track funnel completion rates, abandonment points and your most-viewed FAQs to constantly improve your automated support.
    128 
    129 **Full Brand Customization & Control**
    130 
    131 Make the chat assistant an integral part of your website, not a third-party add-on. WPChat Pro lets you customize everything from our visual editor -- no coding needed.
    132 
    133 *   **Custom Brand Color:** Set any color to perfectly match your site’s brand identity.
    134 
    135 *   **Premium Icons:** Choose from multiple chat bubble icons to fit your style.
    136 
    137 *   **Custom Text:** Edit the header, section titles, and intro messages.
    138 
    139 *   **Custom Assistant Avatar:** Upload your own avatar and give your bot a unique name to personalize the experience.
    140 
    141 *   **Advanced Targeting:** Control exactly where your chat widget appears (specific pages, categories, tags, etc.).
    142 
    143 [Upgrade to WPChat Pro for advanced customization options](https://wpchat.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=supercharge-pro&utm_content=upgrade-customization)
    144 
    145 
    146 * Unlimited agents & chat routing 
    147 * AI funnels for conversation automation 
    148 * Chat analytics & performance metrics 
    149 * Remove WPChat branding 
    150 * Priority support & updates 
    151 
    152 ### 🎯 Why WPChat?
    153 
    154 * **Increase conversions** – Live chat boosts sales by up to 40%. 
    155 
    156 * **Build trust** – Chat instantly via WhatsApp, the world’s most used messaging app. 
    157 
    158 * **Save time** – Smart FAQs and auto-responses reduce repetitive questions. 
    159 
    160 * **Improve satisfaction** – Offer fast, friendly, and personal communication. 
    161 
    162 * **Work anywhere** – Manage chats right from WhatsApp on your phone or desktop. 
    163 
    164 * **Stay secure** – 100% compliant with GDPR and WhatsApp Business guidelines. 
    165 
    166 * **Regular updates** – Constant improvements and new features from the Smash Balloon team. 
    167 
    168 == Free vs Pro: What’s the Difference? ==
    169 
    170 Choosing the right **WordPress WhatsApp plugin** can make all the difference in your customer support and conversion rates.
    171 
    172 WPChat comes in two powerful versions, so you can start for free and upgrade whenever your business is ready to grow.
    173 
    174 **WPChat Free gives you an incredible multi-platform chat toolkit:**
    175 
    176 *   Instantly add a WhatsApp chat bubble to your WordPress site, no coding or complex setup.
    177 
    178 *   Chat with your website visitors on WhatsApp, Facebook Messenger, Telegram and Instagram.
    179 
    180 * Manage chat platforms for Facebook Messenger, Instagram, WhatsApp and Telegram with a single agent profile.
    181 
    182 *   **Include up to 10 Frequently Asked Questions** directly in your chat, helping answer the most common queries before visitors contact you.
    183 
    184 *   Choose from 3 professional themes to control the widget's appearance.
    185 
    186 *   Use an out-of-the-box, mobile-friendly design that looks great on any device.
    187 
    188 [**Unlock WPChat Pro for more powerful features that help your business thrive:**](https://wpchat.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=freevspro&utm_content=unlock-powerful)
    189 
    190 *   **Add unlimited live support agents** and set their unique availability schedules, so chats are instantly routed to the right expert at the right time.
    191 
    192 *   **Create unlimited FAQs and fully interactive, multi-step Chat Funnels** for flawless customer journeys and conversions.
    193 
    194 *   **Activate AI-powered Smart Search** to deliver more accurate FAQ results and provide 24/7 instant answers.
    195 
    196 *   **Access a full suite of analytics inside WordPress:** See chat conversion rates, funnel performance, most busy times and agent metrics so you can measure and improve support success.
    197 
    198 *   **Enjoy advanced customization** to match your chat widget to your brand with **custom colors, premium icons, and your own bot avatar.**
    199 
    200 *   **Precisely control where your chat widget shows up** by targeting individual pages, categories, tags or custom post types.**
    201 
    202 *   **Receive priority support** from our expert team, ensuring your live chat always performs at its best.
    203 
    204 [Get WPChat Pro Now](https://wpchat.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=freevspro&utm_content=get-wpchat-pro)
    205 
    206 ### 🧩 How to Set Up WPChat
    207 
    208 1. Install and activate WPChat. 
    209 2. Launch the setup wizard from the **WPChat** menu. 
    210 3. Add your WhatsApp number. 
    211 4. Customize the chat widget theme. 
    212 5. (Optional) Add Smart FAQs to answer common questions.
    213 
    214 That’s it — your live chat widget is now active! You can easily add contact details for WhatsApp, Facebook Messenger, Telegram, and Instagram right from your agent profile.
    215 
    216 For detailed setup instructions with screenshots, visit [our documentation](https://wpchat.com/help-center/).
     17[WPChat](https://wpchat.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) is a WordPress WhatsApp chat plugin for adding a professional live chat widget to your website. Connect with visitors on WhatsApp, Facebook Messenger, Telegram, and Instagram, all from one customizable chat widget that works with any WordPress theme.
     18
     19https://vimeo.com/1174860810
     20
     21Whether you run an online store or a service business, WPChat makes it easy to add live chat to WordPress and start real conversations with your customers. No coding required. No monthly SaaS fees. A lightweight WordPress chat plugin that helps you turn visitors into paying customers.
     22
     23> <strong>WPChat Pro</strong><br />
     24> This plugin is the lite version of WPChat Pro, which comes with unlimited live chat agents, chat funnels for automated lead qualification, a full analytics dashboard, AI-powered smart search, and complete brand customization. [Click here to get WPChat Pro and unlock all premium live chat features!](https://wpchat.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin)
     25
     26= 💬 WordPress WhatsApp Chat Plugin for Customer Support =
     27
     28Your customers are already on WhatsApp. With over 2 billion users worldwide, WhatsApp is the fastest way to connect with visitors and provide real-time customer support. WPChat brings WhatsApp chat directly to your WordPress site with a clean chat widget that matches your site's design.
     29
     30Contact forms are slow. Customers fill one out and wait for an email that may come hours later. WPChat lets them tap a chat button and start a WhatsApp conversation instead. The chat continues on their phone even after they leave your site, so you never lose the conversation. Personal, fast, and on the messaging app they already use every day.
     31
     32= ⚡ Add a Live Chat Widget to WordPress in Minutes =
     33
     34Adding a WhatsApp chat widget to your WordPress site takes less than 5 minutes with WPChat. Our guided setup wizard walks you through everything step by step, no technical skills or coding required.
     35
     36Enter your WhatsApp number, pick one of three professionally designed chat widget themes, and choose where to show the live chat bubble on your site. That's it. Your WordPress chat widget is live and ready to receive messages from visitors on WhatsApp, Messenger, Telegram, and Instagram.
     37
     38WPChat loads asynchronously and uses lightweight, optimized code so your chat widget never slows down your site. Built for performance with no bloated scripts or unnecessary dependencies.
     39
     40= 🌐 Multi-Platform Live Chat: WhatsApp, Messenger, Telegram & Instagram =
     41
     42Not every customer uses WhatsApp. Some prefer Facebook Messenger. Others like Telegram or Instagram. WPChat supports all four messaging platforms in a single chat widget, so every visitor can reach you on the app they already have on their phone.
     43
     44Set up a single agent profile with your name, photo, and links to all your messaging platforms. Visitors see your chat widget, choose their preferred messaging platform, and start a live chat conversation instantly. Managing customer support chat across WhatsApp, Messenger, Telegram, and Instagram has never been easier. Multi-platform chat support is completely free in the WPChat lite version.
     45
     46= 🤖 AI-Powered Smart FAQs for Automated Customer Support Chat =
     47
     48Stop answering the same questions over and over. WPChat includes a built-in FAQ system right inside your chat widget, providing instant answers to common customer questions 24 hours a day, 7 days a week.
     49
     50Add up to 10 searchable FAQs in the free version, and visitors can find answers with a smart search bar before starting a live chat. This cuts your support workload and gives customers faster answers. [Upgrade to WPChat Pro](https://wpchat.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) for unlimited FAQs, AI-powered smart search, and multi-step chat funnels that qualify leads and guide visitors toward a purchase, all automatically.
     51
     52= 🏢 WordPress Live Chat for Every Business & Industry =
     53
     54WPChat works for any business that wants to add live chat and WhatsApp customer support to their WordPress site:
     55
     56**E-Commerce & WooCommerce Chat** - Answer product questions, reduce cart abandonment, and close more sales with real-time WhatsApp chat support on your store.
     57
     58**Agencies & Freelancers** - Let potential clients reach you instantly through your chat widget for faster lead qualification and live chat conversations.
     59
     60**Restaurants & Local Businesses** - Accept reservations and answer customer questions through WhatsApp chat on your website.
     61
     62**SaaS & Tech Companies** - Provide real-time customer support chat and onboarding assistance through your live chat widget.
     63
     64**Healthcare & Wellness** - Let patients and clients reach your office through WhatsApp chat for appointment inquiries and support.
     65
     66**Education & Coaching** - Connect with prospective students and clients through a professional live chat widget on your site.
     67
     68**Real Estate** - Engage property buyers and renters through live chat to answer listing questions and schedule viewings.
     69
     70**Nonprofits & Communities** - Make it easy for donors, volunteers, and members to connect with your team via WhatsApp chat.
     71
     72= ✅ Free WordPress Live Chat Plugin Features =
     73
     74The free version of WPChat is a complete multi-platform live chat solution for WordPress. Add a customizable chat widget to your site with WhatsApp chat, Facebook Messenger, Telegram, and Instagram support. Create a professional agent profile, add up to 10 smart FAQs, and choose from three beautiful chat widget themes. No coding required.
     75
     76WPChat is 100% mobile responsive, GDPR compliant, loads asynchronously for zero performance impact, and works with every WordPress theme. Add WhatsApp chat to WordPress for free in under 5 minutes.
     77
     78= 🚀 Pro Live Chat Features: Chat Funnels, Analytics & Unlimited Agents =
     79
     80[WPChat Pro](https://wpchat.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) adds features for growing teams:
     81
     82**Unlimited Live Chat Agents** - Add your entire customer support team with individual profiles, photos, and availability schedules. WPChat Pro intelligently routes incoming chats to available agents for faster response times and balanced workloads.
     83
     84**Chat Funnels** - Create interactive, multi-step conversation flows that qualify leads, answer common questions, and guide visitors toward a purchase, all automatically, 24/7. Build chat funnels for e-commerce product recommendations, B2B lead qualification, onboarding, and more.
     85
     86**Chat Analytics Dashboard** - Track chat interactions, conversion rates, peak chat hours, agent performance, and chat funnel completion rates right inside WordPress. Make data-driven decisions to improve your customer support chat.
     87
     88**AI-Powered Smart Search** - Deliver more accurate FAQ results with AI that understands what your customers are really asking, providing better automated support chat around the clock.
     89
     90**Full Brand Customization** - Set custom colors, premium chat icons, personalized messages, and a custom bot avatar to make your chat widget perfectly match your brand identity.
     91
     92**Advanced Chat Widget Targeting** - Show your live chat widget on specific pages, categories, tags, or custom post types for targeted customer support chat exactly where your visitors need it.
     93
     94= Full WPChat Feature List =
     95
     96* [WhatsApp chat widget](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Add a WhatsApp chat button to any WordPress site and let visitors start a WhatsApp conversation in one tap.
     97* [Facebook Messenger chat](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Let visitors start a Messenger conversation directly from your live chat widget.
     98* [Telegram chat support](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Connect with customers on Telegram directly from your WordPress chat widget.
     99* [Instagram chat messaging](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Add Instagram messaging to your WordPress live chat widget for social customer support.
     100* [Multi-platform chat widget](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Support WhatsApp, Messenger, Telegram, and Instagram chat from one widget.
     101* [Guided setup wizard](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Launch your live chat widget in under 5 minutes with no coding required.
     102* [Smart FAQ system](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Add searchable FAQs inside your chat widget for instant automated customer support.
     103* [AI-powered smart search](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Deliver accurate FAQ results with AI-powered search in your WPChat Pro chat widget.
     104* [Chat widget themes](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Choose from 3 professionally designed live chat widget themes.
     105* [Custom brand colors](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Match your chat widget to your brand identity with custom colors in WPChat Pro.
     106* [Premium chat icons](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Select from premium chat bubble icons to fit your site's style.
     107* [Custom bot avatar](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Upload your own avatar and give your chat assistant a unique name and personality.
     108* [Agent profiles](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Create professional live chat agent profiles with name, photo, and messaging platform links.
     109* [Unlimited chat agents](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Add your full customer support team with unlimited agent profiles in WPChat Pro.
     110* [Agent scheduling](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Set online and offline hours for each live chat agent so visitors always reach someone available.
     111* [Intelligent chat routing](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Distribute incoming chat conversations across available agents automatically.
     112* [Chat funnels](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Build multi-step chat conversation flows to qualify leads and guide visitors to purchase.
     113* [Chat analytics dashboard](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Track chat interactions, conversion rates, and agent performance in your WordPress dashboard.
     114* [Chat conversion tracking](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Measure how your live chat widget drives sales and customer engagement.
     115* [Peak hours analysis](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - See your busiest live chat times to schedule agents effectively.
     116* [Page-level chat targeting](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Control exactly where your chat widget appears on your WordPress site.
     117* [Mobile responsive chat widget](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Perfect live chat experience on any device, whether mobile or desktop.
     118* [Async chat widget loading](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Zero performance impact with lightweight, asynchronously loaded chat widget code.
     119* [RTL chat support](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Full right-to-left language support for international customer chat.
     120* [GDPR compliant live chat](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - 100% GDPR compliant chat widget with no personal data collection.
     121* [Remove WPChat branding](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) - Remove WPChat branding from your live chat widget with WPChat Pro.
     122
     123= 🧡 Built by Smash Balloon =
     124
     125WPChat is built by the team behind [Smash Balloon](https://smashballoon.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), trusted by over 1.6 million WordPress users for reliable, high-performance plugins. WPChat gets the same attention to performance and code quality.
     126
     127With over 10 years of WordPress plugin development experience and a 4.9-star average rating, the Smash Balloon team builds chat plugins and social media plugins that just work. Fast, reliable, and designed to grow with your business.
     128
     129= Better Than Intercom, Drift, Zendesk & Other SaaS Live Chat Tools =
     130
     131If you've been looking for a live chat solution for your WordPress site, you've probably seen Intercom, Drift, Zendesk Chat, Tidio, LiveChat, Tawk.to, Crisp, JivoChat, Freshchat, HelpCrunch, Olark, Chatwoot, and Kommunicate. They're popular live chat tools, but they come with a catch.
     132
     133Most SaaS live chat platforms charge monthly fees that grow as your business grows - $50, $100, even $500 per month for chat features you may not need. They store your customer data on their servers. They add heavy chat scripts that slow down your WordPress site. And you're locked into their platform with no way out.
     134
     135WPChat is different. It's a WordPress-native chat plugin that lives right in your dashboard. You own your data. You pay once per year, not per agent per month. Chat conversations happen through WhatsApp, Messenger, Telegram, and Instagram (apps your customers already use), so there's no complex hosted live chat infrastructure to manage. WPChat gives you a professional chat widget, AI-powered FAQs, chat funnels, chat analytics, and multi-agent customer support. All for a fraction of what SaaS live chat tools charge.
     136
     137= Branding Guidelines =
     138
     139WPChat is a product of Smash Balloon LLC. When writing about our WordPress live chat plugin, please use the correct branding:
     140
     141* WPChat (correct)
     142* WP Chat (incorrect)
     143* wpchat (incorrect)
     144* Wp Chat (incorrect)
     145* WP-Chat (incorrect)
     146
     147= WordPress Live Chat Plugin Resources =
     148
     149* [WPChat Website](https://wpchat.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin)
     150* [WPChat Documentation](https://wpchat.com/help-center/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin)
     151* [WPChat Pro Live Chat Features](https://wpchat.com/features/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin)
     152* [WPChat Pro Pricing](https://wpchat.com/pricing/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin)
     153
     154= What's Next =
     155
     156If you like our WordPress WhatsApp chat plugin, then consider checking out our other projects:
     157
     158**[Smash Balloon Social Media Plugins](https://smashballoon.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin)** - The world's leading social media feed plugins for WordPress, including [Instagram Feed Pro](https://smashballoon.com/instagram-feed/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [Facebook Feed Pro](https://smashballoon.com/custom-facebook-feed/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [YouTube Feed Pro](https://smashballoon.com/youtube-feed/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [Twitter Feed Pro](https://smashballoon.com/custom-twitter-feeds/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [TikTok Feeds Pro](https://smashballoon.com/tiktok-feeds/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), and [Reviews Feed Pro](https://smashballoon.com/reviews-feed/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin).
     159
     160**Other Awesome Motive Products** - [WPForms](https://wpforms.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [AIOSEO](https://aioseo.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [MonsterInsights](https://www.monsterinsights.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [OptinMonster](https://optinmonster.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [SeedProd](https://www.seedprod.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [WP Mail SMTP](https://wpmailsmtp.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [WPCode](https://wpcode.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [Duplicator](https://duplicator.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [WP Simple Pay](https://wpsimplepay.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [PushEngage](https://www.pushengage.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [RafflePress](https://rafflepress.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [TrustPulse](https://trustpulse.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [SearchWP](https://searchwp.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [AffiliateWP](https://affiliatewp.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), [Easy Digital Downloads](https://easydigitaldownloads.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin), and [WPCharitable](https://www.wpcharitable.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin).
     161
     162Visit [WPBeginner](https://wpbeginner.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) to learn from our WordPress Tutorials and about the best WordPress plugins.
     163
     164= Privacy Policy =
     165
     166**Data Collection**
     167
     168WPChat does not collect any personal data for a purpose other than carrying out the chatting with the site's visitors.
     169
     170**External Connections**
     171
     172This plugin connects to three external sites:
     173
     174* **wpchat.com**: Used for performing seamless upgrades from Free version to the Pro plugin.
     175* **api.wpchat.com**: Used for AI enabled features like smart search.
     176* **license.wpchat.com**: Used for license related requests, like license activation, deactivation and checks.
     177
     178**Data Usage**
     179
     180All data associated with WPChat is used solely for the functionality to chat with website visitors. No personal data is collected, stored, or shared beyond this purpose.
     181
     182Privacy Policy: https://wpchat.com/privacy-policy
     183Terms of Service: https://wpchat.com/terms-and-conditions
    217184
    218185== Installation ==
    219186
    220 1. Upload the `wpchat` folder to `/wp-content/plugins/` or install via the WordPress Plugins page. 
    221 2. Activate the plugin through the **Plugins** menu in WordPress. 
    222 3. Go to **WPChat → Setup Wizard** and follow the steps. 
    223 4. Customize your widget and start chatting instantly.
     1871. Upload the `wpchat` folder to `/wp-content/plugins/` or install via the WordPress Plugins page.
     1882. Activate the plugin through the **Plugins** menu in WordPress.
     1893. Go to **WPChat → Setup Wizard** and follow the steps to add your WhatsApp number and configure your live chat widget.
     1904. Customize your chat widget theme and start chatting with visitors instantly.
     191
     192After activation, you can add your Facebook Messenger, Telegram, and Instagram contact details from your agent profile to enable multi-platform live chat support on your WordPress site.
     193
     194Want even more live chat power? [Upgrade to WPChat Pro](https://wpchat.com/?utm_source=wprepo&utm_medium=link&utm_campaign=liteplugin) for unlimited agents, chat funnels, chat analytics, and full brand customization.
    224195
    225196== Frequently Asked Questions ==
    226197
    227 = Do I need coding experience to set up this WordPress WhatsApp plugin? =
    228 
    229 Not at all. WPChat was created for WordPress beginners and non-technical users.
    230 
    231 You can add WhatsApp chat to your website without any coding. Just follow the simple guided setup.
    232 
    233 = Can I add a WhatsApp chat bubble to my WordPress website with WPChat? =
    234 
    235 Yes! WPChat is the easiest **WordPress WhatsApp plugin** for the job.
    236 
    237 Your visitors will see a WhatsApp chat icon and can start chatting with you on WhatsApp instantly with just one click, providing fast and direct communication.
    238 
    239 = Does this WordPress chat plugin support more than just WhatsApp? =
    240 
    241 Yes, absolutely! The free version of WPChat lets you add WhatsApp, Facebook Messenger, Telegram, and Instagram to your chat widget. You can manage all four platforms with a single agent profile.
    242 
    243 When you're ready to grow, WPChat Pro allows you to add multiple agents to your team.
    244 
    245 = Can I add WhatsApp chat to multiple places on my WordPress site? =
    246 
    247 The free version of this **WordPress WhatsApp plugin** includes a simple global setting to show the chat bubble on all pages or hide it completely.
    248 
    249 For more advanced control, WPChat Pro allows you to target specific pages, categories, tags or custom post types, giving you full control over where the chat widget appears.
    250 
    251 = How does the WhatsApp chat feature work in this WordPress plugin? =
    252 
    253 Our **WordPress WhatsApp plugin** displays a chat bubble on your site.
    254 
    255 When users click it, a direct chat window opens in the WhatsApp app on their device, so they can message you right away. It's a seamless and accessible way to improve customer satisfaction.
    256 
    257 = Does this WordPress WhatsApp plugin support more than just WhatsApp? =
    258 
    259 Currently, WPChat is focused on providing the best, most powerful WhatsApp integration for WordPress.
    260 
    261 The Pro version unlocks a huge suite of advanced features for WhatsApp, and it will also give you first access to future integrations with other platforms as soon as they become available.
     198= Do I need to know how to code to use WPChat? =
     199
     200Not at all. WPChat is designed for anyone, regardless of technical ability. Our guided setup wizard walks you through everything. You can have a professional live chat widget running on your WordPress site in under 5 minutes.
     201
     202= Which messaging platforms does WPChat support? =
     203
     204WPChat supports WhatsApp, Facebook Messenger, Telegram, and Instagram. Visitors choose their preferred messaging platform from the chat widget on your site.
     205
     206= Does WPChat slow down my website? =
     207
     208No. WPChat is built for performance. The chat widget loads asynchronously using lightweight code, so it has zero impact on your page speed.
     209
     210= Can I add more than one support agent? =
     211
     212The free version includes one agent profile. WPChat Pro lets you add unlimited agents, each with their own availability schedule and automatic chat routing.
     213
     214= Does WPChat work with WooCommerce? =
     215
     216Yes. WPChat works on any WordPress page, including WooCommerce product pages, cart pages, and checkout pages. Add live chat to your online store to answer customer questions and reduce cart abandonment.
     217
     218= Is WPChat GDPR compliant? =
     219
     220Yes. WPChat does not collect personal data from your visitors. Chat conversations happen through WhatsApp, Messenger, Telegram, or Instagram - not through WPChat's servers.
     221
     222= What are chat funnels? =
     223
     224Chat funnels are interactive, multi-step conversation flows available in WPChat Pro. They guide visitors through pre-built questions to qualify leads, answer common queries, and direct them toward a purchase or action - all automatically.
     225
     226= Can I control where the chat widget appears? =
     227
     228In the free version, you can show or hide the chat widget globally. WPChat Pro adds advanced visibility controls so you can target specific pages, categories, tags, or custom post types.
     229
     230= How does the FAQ feature work? =
     231
     232Add up to 10 frequently asked questions in the free version (unlimited in Pro). Visitors see these FAQs inside the chat widget with a search bar, so they can find answers without starting a live chat.
     233
     234== Screenshots ==
     235
     2361. WPChat live chat widget on a WordPress website
     2372. Multi-platform chat support: WhatsApp, Messenger, Telegram, Instagram
     2383. Guided setup wizard for quick WhatsApp chat configuration
     2394. Smart FAQ system inside the chat widget
     2405. Chat widget theme options
     2416. WPChat Pro analytics dashboard
     2427. Agent profile management
     2438. Chat funnels builder (Pro)
    262244
    263245== Changelog ==
     246
    264247= 1.3.1 =
    265248* Tweak: Added optional deactivation feedback survey to help us improve the plugin.
    266249
    267250= 1.3.0 =
    268 - New: Onboarding wizard now supports adding multiple platforms during setup.
    269 - New: User conversations now persist between page navigations for a seamless experience.
    270 - Tweak: The widget now hides the frequently asked questions section when no FAQs are configured.
     251* New: Onboarding wizard now supports adding multiple platforms during setup
     252* New: User conversations now persist between page navigations
     253* Fix: Widget hides FAQ section when no FAQs configured
    271254
    272255= 1.2.0 =
    273 - New: RTL support has been fully implemented to enhance the usability for right-to-left languages.
    274 - New: A reset option has been added to the chat agent profile picture, allowing users to revert to the default image easily.
    275 - New: The chat bubble UI now features an "x" button, enabling users to close the UI more conveniently.
    276 - New: WPChat plugin now offers fully translatable frontend components, making it easier for users to localize their experiences.
    277 - New: Platform URLs have been configured to open in a new tab, improving user navigation.
    278 - New: The chat bubble button icon has been updated to the correct orientation for a better visual experience.
    279 - New: The 'Powered by WPChat' link in the chat bubble UI now correctly directs users to wpchat.com.
    280 - New: A button to create new or add FAQ entries has been introduced on the FAQ page for enhanced content management.
    281 - Fix: A glitch that caused issues when saving FAQs in preview mode has been resolved, ensuring smoother functionality.
    282 
    283 = 1.1.1 =
    284 - Tweak: The plugin is now more compatible with older themes.
     256* New: RTL support fully implemented
     257* New: Reset option added for agent profile pictures
     258* New: Chat bubble UI features "x" close button
     259* New: Fully translatable frontend components
     260* New: Platform URLs open in new tabs
     261* New: Updated chat bubble button icon orientation
     262* New: "Powered by WPChat" link directs to wpchat.com
     263* New: Button to create/add FAQ entries
     264* Fix: Glitch when saving FAQs in preview mode resolved
    285265
    286266= 1.1.0 =
    287 - New: Added support for messaging on Telegram, Instagram, and Facebook Messenger.
    288 - Tweak: Improved customizer usability on smaller screens. 
    289 - Tweak: The verified badge color now matches your selected theme. 
    290 - Tweak: The admin menu now highlights correctly on create and edit pages. 
    291 - Tweak: Updated page titles to match their corresponding admin menu items.
    292 - Tweak: Enhanced the onboarding wizard performance. 
    293 - Fix: Resolved a display issue with the funnel visibility notice. 
    294 
    295 = 1.0.0 =
    296 * Initial release 🎉 
    297 * WhatsApp live chat integration 
    298 * AI-powered FAQ search 
    299 * Fully customizable widget 
    300 * Mobile-responsive design 
    301 * Quick setup wizard 
    302 
     267* New: Added Telegram, Instagram, Facebook Messenger support
     268* Tweak: Improved customizer usability on smaller screens
     269* Tweak: Verified badge color matches selected theme
     270* Tweak: Admin menu highlights correctly on pages
     271* Tweak: Updated page titles matching menu items
     272* Tweak: Enhanced onboarding wizard performance
     273* Fix: Resolved funnel visibility notice display
    303274
    304275== Upgrade Notice ==
    305276
    306 = 1.0.0 =
    307 Welcome to **WPChat** – the easiest way to connect with your customers on WhatsApp. 
    308 Start real-time conversations and boost your sales today.
    309 
    310 --
    311 
    312 == What's next ==
    313 
    314 
    315 If you like our WordPress WhatsApp plugin, then consider checking out our other projects to help grow your business:
    316 
    317 **Smash Balloon Social Media Plugins**
    318 
    319 The world's leading social media feed plugins for WordPress.
    320 
    321 *   [Instagram Feed Pro](https://smashballoon.com/instagram-feed/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=instagram-feed-pro) – The most powerful and easiest to use Instagram plugin to create beautiful, responsive Instagram feeds for your site.
    322 
    323 *   [Facebook Feed Pro](https://smashballoon.com/custom-facebook-feed/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=facebook-feed-pro) – Display your Facebook posts, photos, videos, and reviews in a completely customizable feed.
    324 
    325 *   [YouTube Feed Pro](https://smashballoon.com/youtube-feed/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=youtube-feed-pro) – Easily display YouTube videos, playlists and galleries from your channel to boost subscribers and engagement.
    326 
    327 *   [Twitter Feed Pro](https://smashballoon.com/custom-twitter-feeds/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=twitter-feed-pro) – Create beautiful and customizable Twitter feeds from any public timeline, hashtag, or search term.
    328 
    329 *   [TikTok Feeds Pro](https://smashballoon.com/tiktok-feeds/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=tiktok-feed-pro) – Display engaging TikTok videos from your profile to grow your followers.
    330 
    331 *   [Reviews Feed Pro](https://smashballoon.com/reviews-feed/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=reviews-feed-pro) – Build trust by showcasing your best reviews from Google, Yelp, Facebook, and more.
    332 
    333 **Other Awesome Motive Products**
    334 
    335 *   [OptinMonster](https://optinmonster.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=optinmonster) – Grow your email list and convert visitors with WordPress's most popular conversion optimization tool.
    336 
    337 *   [WPForms](https://wpforms.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=wpforms) – Build any type of online form with the #1 drag & drop form builder for WordPress, trusted by over 6 million users.
    338 
    339 *   [AIOSEO](https://aioseo.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=aioseo) – Improve your search rankings with the original SEO plugin for WordPress, used by more than 3 million websites.
    340 
    341 *   [MonsterInsights](https://www.monsterinsights.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=monsterinsights) – Make data-driven decisions with the best Google Analytics plugin for WordPress. See the stats that matter, right in your dashboard.
    342 
    343 *   [SeedProd](https://www.seedprod.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=seedprod) – Design high-converting landing pages for your site using our powerful drag & drop page builder.
    344 
    345 *   [WP Mail SMTP](https://wpmailsmtp.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=wp-mail-smtp) – Fix your WordPress email issues and ensure your emails get delivered with the most popular SMTP plugin.
    346 
    347 *   [WPCode](https://wpcode.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=wpcode) – Safely add custom code and manage snippets to future-proof your site's customizations. Trusted by 2 million+ sites.
    348 
    349 *   [Duplicator](https://duplicator.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=duplicator) – Easily back up, move, or migrate your WordPress site with the popular Duplicator plugin, used on over 1.5 million websites.
    350 
    351 *   [WP Simple Pay](https://wpsimplepay.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=wp-simple-pay) – Accept one-time and recurring payments with Stripe using the #1 payments plugin for WordPress.
    352 
    353 *   [PushEngage](https://www.pushengage.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=pushengage) – Re-engage visitors after they leave your site with the leading web push notification service for businesses.
    354 
    355 *   [RafflePress](https://rafflepress.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=rafflepress) – Launch viral giveaways and contests to grow your traffic and social media followers with the best contest plugin for WordPress.
    356 
    357 *   [TrustPulse](https://trustpulse.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=trustpulse) – Increase trust and boost conversions by up to 15% by adding real-time social proof notifications to your site.
    358 
    359 *   [SearchWP](https://searchwp.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=searchwp) – Improve your website's search results with the most advanced custom search plugin for WordPress.
    360 
    361 *   [AffiliateWP](https://affiliatewp.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=affiliatewp) – Create and manage a complete affiliate program for your business with the #1 referral plugin for WordPress.
    362 
    363 *   [Easy Digital Downloads](https://easydigitaldownloads.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=easy-digital-downloads) – Sell digital products like eBooks, software and more with the top-rated eCommerce plugin for WordPress.
    364 
    365 *   [WPCharitable](https://www.wpcharitable.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=wpcharitable) – Power your fundraising efforts with the top-rated donation plugin for non-profits and causes on WordPress.
    366 
    367 Visit [WPBeginner](https://wpbeginner.com/?utm_source=readme&utm_medium=wpchat-free-readme&utm_campaign=whats-next&utm_content=wpbeginner) to learn from our WordPress Tutorials and about the best WordPress plugins.
    368 
    369 
    370 --
    371 
    372 == Privacy Policy ==
    373 
    374 **Data Collection**
    375 
    376 WPChat does not collect any personal data for a purpose other than carrying out the chatting with the site's visitors.
    377 
    378 **External Connections**
    379 
    380 This plugin connects to three external sites:
    381 
    382 * **wpchat.com**: Used for performing seamless upgrades from Free version to the Pro plugin.
    383 
    384 * **api.wpchat.com**: Used for the AI enabled features like smart search.
    385 
    386 * **license.wpchat.com**: Used for license related requests, like license activation, deactivation and checks.
    387 
    388 **Data Usage**
    389 
    390 All data associated with the WPChat is used solely for the functionality to chat with website visitors. No personal data is collected, stored, or shared beyond this purpose.
    391 
    392 **Links**
    393 
    394 Privacy Policy: https://wpchat.com/privacy-policy
    395 Terms of Service: https://wpchat.com/terms-and-conditions
     277= 1.3.0 =
     278Multi-platform setup wizard and persistent chat conversations. Update recommended for all users.
Note: See TracChangeset for help on using the changeset viewer.