Changeset 3367451
- Timestamp:
- 09/24/2025 11:42:58 PM (6 months ago)
- File:
-
- 1 edited
-
olark-live-chat/tags/1.0.9/README.txt (modified) (15 diffs)
Legend:
- Unmodified
- Added
- Removed
-
olark-live-chat/tags/1.0.9/README.txt
r3360164 r3367451 1 1 === Olark Live Chat === 2 3 == Why Olark Live Chat for Businesses? == 4 5 **79% of businesses say live chat increased their customer loyalty, sales, and revenue. **Grow your business quickly and effectively with Olark live chat for WordPress, the most **user-friendly chat integration** around! 2 Contributors: olarkplatform, wodieskodie 3 Donate link: https://www.olark.com 4 License URI: http://www.gnu.org/licenses/gpl-2.0.html 5 License: GPLv2 or later 6 Requires PHP: 4.3 7 Requires at least: 3.1 8 Stable tag: 1.0.9 9 Tags: live chat, chatbox, accessible live chat, accessible chatbot, customer support 10 Tested up to: 6.8 11 12 Live chat for WordPress and WooCommerce. Add Olark live chat to your WordPress and make your business human. 13 14 == Description == 15 16 = Why Olark Live Chat for Businesses? = 17 18 **79% of businesses say live chat increased their customer loyalty, sales, and revenue.** Grow your business quickly and effectively with Olark live chat for WordPress, the most *user-friendly chat integration* around! 6 19 7 20 You don’t have to take our word for it though. Here’s how one of our customers on WordPress described his experience: 8 21 9 > “We chose Olark due to how easy it was to install and get my less than tech-savvy team effective at using it. We have won some very large opportunities through live chat. It's clear that there is a segment of customers we want to do business with that prefer live chat….” 22 > “We chose Olark due to how easy it was to install and get my less than tech-savvy team effective at using it. We have won some very large opportunities through live chat. It's clear that there is a segment of customers we want to do business with that prefer live chat….” 10 23 > 11 > Christopher Dunkin, General Manager of Portable Air ([See the story](https://blog.olark.com/woocommerce-live-chat-success ))24 > Christopher Dunkin, General Manager of Portable Air ([See the story](https://blog.olark.com/woocommerce-live-chat-success?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory)) 12 25 13 26 [youtube https://www.youtube.com/watch?v=CGc1c2KKuc4] … … 16 29 **Olark’s WordPress chat plugin takes just seconds to add to your website**, so you can start talking to customers right away. We’ve also built Olark to be very fast to learn. You got this, seriously! 17 30 18 Not only that, but everything you do in Olark integrates directly into many other popular tools that you already use, from CRM and email to e-commerce and analytics. Try out [Olark for mobile](https://www.olark.com/help/mobile/ ) too, now in Beta!31 Not only that, but everything you do in Olark integrates directly into many other popular tools that you already use, from CRM and email to e-commerce and analytics. Try out [Olark for mobile](https://www.olark.com/help/mobile/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) too, now in Beta! 19 32 20 33 Our WordPress chat tool also lets you customize your chatbox appearance, create rules and shortcuts for efficient chatting, save and search your chat transcripts, and much more. … … 22 35 Whether you’re looking to 23 36 24 * [increase sales](https://www.olark.com/ecommerce )25 * [generate more leads](https://www.olark.com/live-chat-lead-generation )26 * [serve current customers ](https://www.olark.com/customer-service )37 * [increase sales](https://www.olark.com/ecommerce?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 38 * [generate more leads](https://www.olark.com/live-chat-lead-generation?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 39 * [serve current customers ](https://www.olark.com/customer-service?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 27 40 * (or all of the above!) 28 41 29 42 it’s easy to get results with Olark’s chat widget. To try it out, you can get started with a **[free 14-day live chat trial 30 here](https://www.olark.com/signup/create_new_account/trial )**. Then follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin) and you’re good to go!43 here](https://www.olark.com/signup/create_new_account/trial?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory)**. Then follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) and you’re good to go! 31 44 32 45 Our customers love the fast install and Olark’s simple but powerful features: … … 36 49 > “In our research for chat partner plug-ins, Olark seemed to be the most user-friendly and, of course, the plug-and-play with WordPress made a lot of sense for us.” - Dana Stafford, president of Regional Access 37 50 38 Read more experiences from our [WordPress customers](https://blog.olark.com/8-businesses-live-chat-wordpress ) and [WooCommerce-specific customers](https://blog.olark.com/woocommerce-live-chat-success).51 Read more experiences from our [WordPress customers](https://blog.olark.com/8-businesses-live-chat-wordpress?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) and [WooCommerce-specific customers](https://blog.olark.com/woocommerce-live-chat-success?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). 39 52 40 53 … … 59 72 60 73 61 **Learn from live chat analytics:** 74 **Learn from live chat analytics:** 62 75 63 76 * Get real-time reports on chat volume, customer satisfaction & agent activity … … 79 92 * Save full chat transcripts in your archive 80 93 * Search and filter transcripts by keywords, tags, date, and more 81 * Add followup tasks to act on your insights 94 * Add followup tasks to act on your insights 82 95 83 96 … … 101 114 == Make your Business Human with Olark Live Chat == 102 115 103 If your business needs a live chat tool that is easy to use yet fully-featured, then Olark is right for you. It only takes a few simple steps to add our intuitive live chat software to your website. 116 If your business needs a live chat tool that is easy to use yet fully-featured, then Olark is right for you. It only takes a few simple steps to add our intuitive live chat software to your website. 104 117 105 118 Olark makes it effortless to talk to more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction. … … 108 121 == What is the Olark WordPress Plugin? == 109 122 110 Olark is a simple, powerful WordPress chat widget. [Just install the Olark live chat plugin on your WordPress instance](https://www.olark.com/integrations/wordpress ), then refresh your WordPress website to see your brand new chatbox!111 112 To back it all up, we offer [rapid support](https://www.olark.com/help/getting-started ) via (you guessed it) [Olark live chat, Twitter, email](https://www.olark.com/help/getting-started), and our robust [Help Center](https://www.olark.com/help).123 Olark is a simple, powerful WordPress chat widget. [Just install the Olark live chat plugin on your WordPress instance](https://www.olark.com/integrations/wordpress?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory), then refresh your WordPress website to see your brand new chatbox! 124 125 To back it all up, we offer [rapid support](https://www.olark.com/help/getting-started?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) via (you guessed it) [Olark live chat, Twitter, email](https://www.olark.com/help/getting-started?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory), and our robust [Help Center](https://www.olark.com/help). 113 126 114 127 115 128 == Requirements == 116 129 117 The Olark WordPress plugin is compatible with the latest version of self-hosted WordPress.org sites. It will not work with a WordPress.com blog. 118 119 To install, first get started with a [free 14-day trial of Olark](https://www.olark.com/signup/create_new_account/trial )! Then just follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin) to add the plugin.130 The Olark WordPress plugin is compatible with the latest version of self-hosted WordPress.org sites. It will not work with a WordPress.com blog. 131 132 To install, first get started with a [free 14-day trial of Olark](https://www.olark.com/signup/create_new_account/trial?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory)! Then just follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) to add the plugin. 120 133 121 134 122 135 == E-Commerce Integration for WordPress: WooCommerce == 123 136 124 Olark live chat also has a [WooCommerce plugin](https://www.olark.com/integrations/woocommerce ) for e-commerce businesses! Read our [profile on 6 businesses successfully using this integration](https://blog.olark.com/woocommerce-live-chat-success) to go further with sales and support.125 126 You can see inside your visitors’ WooCommerce shopping carts with our special [Olark Cart Saver feature](https://www.olark.com/help/woocommerce ). Tempt them with a discount or just offer them some personalized assistance!127 128 Learn more about the [Olark WooCommerce integration](https://www.olark.com/integrations/woocommerce ) and see our [easy setup guide](https://www.olark.com/help/woocommerce).137 Olark live chat also has a [WooCommerce plugin](https://www.olark.com/integrations/woocommerce?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) for e-commerce businesses! Read our [profile on 6 businesses successfully using this integration](https://blog.olark.com/woocommerce-live-chat-success?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) to go further with sales and support. 138 139 You can see inside your visitors’ WooCommerce shopping carts with our special [Olark Cart Saver feature](https://www.olark.com/help/woocommerce?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). Tempt them with a discount or just offer them some personalized assistance! 140 141 Learn more about the [Olark WooCommerce integration](https://www.olark.com/integrations/woocommerce?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) and see our [easy setup guide](https://www.olark.com/help/woocommerce?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). 129 142 130 143 131 144 == For Developers == 132 145 133 **Fun fact:** We were one of the very first live chat plugins for WordPress! We even powered the chat support for WordPress.com for many years. 134 135 We’ve been [active on GitHub](https://github.com/olark ) since 2011, and **strongly believe in supporting the open source movement**.136 137 Our [JavaScript API](https://www.olark.com/api/ ) gives you flexibility and control over the Olark chatbox. Together with Webhooks and Zapier, you can [add your own custom integrations](https://www.olark.com/integrations) (in addition to many pre-built ones)!138 139 **We also set high standards for the customer support we provide.** As customers, we want quick, friendly, helpful service. As Olarkers, we want you to feel a human connection whenever you contact us. [Read our guarantee to you here](https://www.olark.com/service-standards ).140 141 You can breathe easy on accessibility, security, and privacy. Accessibility is a priority for us, and Olark live chat fully supports [WCAG 2.1 AA](https://www.olark.com/help/accessibility/ ). We invite submissions from professional security researchers: learn about our [security bug bounty program](https://www.olark.com/help/security/). Your data is [secure and encrypted](https://www.olark.com/help/sales#data-collection-storage). And our [GDPR and Privacy features](https://www.olark.com/help/gdpr/) were built to simplify compliance.146 **Fun fact:** We were one of the very first live chat plugins for WordPress! We even powered the chat support for WordPress.com for many years. 147 148 We’ve been [active on GitHub](https://github.com/olark?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) since 2011, and **strongly believe in supporting the open source movement**. 149 150 Our [JavaScript API](https://www.olark.com/api/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) gives you flexibility and control over the Olark chatbox. Together with Webhooks and Zapier, you can [add your own custom integrations](https://www.olark.com/integrations?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) (in addition to many pre-built ones)! 151 152 **We also set high standards for the customer support we provide.** As customers, we want quick, friendly, helpful service. As Olarkers, we want you to feel a human connection whenever you contact us. [Read our guarantee to you here](https://www.olark.com/service-standards?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). 153 154 You can breathe easy on accessibility, security, and privacy. Accessibility is a priority for us, and Olark live chat fully supports [WCAG 2.1 AA](https://www.olark.com/help/accessibility/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). We invite submissions from professional security researchers: learn about our [security bug bounty program](https://www.olark.com/help/security/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). Your data is [secure and encrypted](https://www.olark.com/help/sales?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). And our [GDPR and Privacy features](https://www.olark.com/help/gdpr/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) were built to simplify compliance. 142 155 143 156 … … 146 159 Need more help? Try these guides: 147 160 148 * [WordPress for Olark Live Chat Integration](https://www.olark.com/integrations/wordpress )149 * [Olark WordPress Plugin Install](https://www.olark.com/help/wordpress-plugin/ )150 * [Olark Product Tour](https://www.olark.com/product-tour 151 * [Olark Help Center](https://www.olark.com/help )161 * [WordPress for Olark Live Chat Integration](https://www.olark.com/integrations/wordpress?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 162 * [Olark WordPress Plugin Install](https://www.olark.com/help/wordpress-plugin/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 163 * [Olark Product Tour](https://www.olark.com/product-tour?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 164 * [Olark Help Center](https://www.olark.com/help?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 152 165 153 166 … … 156 169 Want your live chat software to play nicely with your CRM, email, analytics, helpdesk, or other functionality? We designed Olark to integrate with your favorite software. Besides WordPress and WooCommerce, Olark integrates with: 157 170 158 * [Hubspot](https://www.olark.com/integrations/hubspot )159 * [Salesforce](https://www.olark.com/integrations/salesforce )160 * [Slack](https://www.olark.com/integrations/slack )161 * [Zendesk](https://www.olark.com/integrations/zendesk )162 * [Front](https://www.olark.com/integrations/front )163 * [Help Scout](https://www.olark.com/integrations/helpscout )164 * [SugarCRM](https://www.olark.com/integrations/sugarcrm )165 * [Nutshell](https://www.olark.com/integrations/nutshell )166 * [Mailchimp](https://www.olark.com/integrations/mailchimp )167 * [Pardot](https://www.olark.com/integrations/pardot )168 * [JIRA](https://www.olark.com/integrations/jira )169 * [Google Analytics](https://www.olark.com/integrations/googleanalytics )170 * [BigCommerce](https://www.olark.com/integrations/bigcommerce )171 * [ActiveCampaign](https://www.olark.com/integrations/activecampaign )172 * [Magento](https://www.olark.com/integrations/magento )173 * [Groove](https://www.olark.com/integrations/groove )174 * [Greenrope](https://www.olark.com/integrations/greenrope )175 * [Squarespace](https://www.olark.com/integrations/squarespace )176 * [Constant Contact](https://www.olark.com/integrations/constant-contact )177 * [Webhooks](https://www.olark.com/integrations/webhooks )178 * [Zapier](https://www.olark.com/integrations/zapier )179 * [… and more!](https://www.olark.com/integrations )180 181 Plus, you can use one of our [custom integration strategies](https://www.olark.com/help/custom-integrations ).171 * [Hubspot](https://www.olark.com/integrations/hubspot?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 172 * [Salesforce](https://www.olark.com/integrations/salesforce?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 173 * [Slack](https://www.olark.com/integrations/slack?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 174 * [Zendesk](https://www.olark.com/integrations/zendesk?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 175 * [Front](https://www.olark.com/integrations/front?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 176 * [Help Scout](https://www.olark.com/integrations/helpscout?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 177 * [SugarCRM](https://www.olark.com/integrations/sugarcrm?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 178 * [Nutshell](https://www.olark.com/integrations/nutshell?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 179 * [Mailchimp](https://www.olark.com/integrations/mailchimp?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 180 * [Pardot](https://www.olark.com/integrations/pardot?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 181 * [JIRA](https://www.olark.com/integrations/jira?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 182 * [Google Analytics](https://www.olark.com/integrations/googleanalytics?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 183 * [BigCommerce](https://www.olark.com/integrations/bigcommerce?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 184 * [ActiveCampaign](https://www.olark.com/integrations/activecampaign?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 185 * [Magento](https://www.olark.com/integrations/magento?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 186 * [Groove](https://www.olark.com/integrations/groove?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 187 * [Greenrope](https://www.olark.com/integrations/greenrope?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 188 * [Squarespace](https://www.olark.com/integrations/squarespace?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 189 * [Constant Contact](https://www.olark.com/integrations/constant-contact?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 190 * [Webhooks](https://www.olark.com/integrations/webhooks?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 191 * [Zapier](https://www.olark.com/integrations/zapier?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 192 * [… and more!](https://www.olark.com/integrations?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 193 194 Plus, you can use one of our [custom integration strategies](https://www.olark.com/help/custom-integrations?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). 182 195 183 196 … … 198 211 * Turkish (Turkey) 199 212 200 You can also fully customize all language strings. 201 202 Learn more about changing your chatbox language [by page or sitewide here](https://www.olark.com/api/system_localization/ ). We also offer a PowerUp add-on feature to [translate your live chats in real time](https://www.olark.com/all-powerups/live-chat-translation).213 You can also fully customize all language strings. 214 215 Learn more about changing your chatbox language [by page or sitewide here](https://www.olark.com/api/system_localization/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). We also offer a PowerUp add-on feature to [translate your live chats in real time](https://www.olark.com/all-powerups/live-chat-translation?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). 203 216 204 217 205 218 == Partner Program == 206 219 207 Join our trusted partner community of industry experts and spread the word about your business to Olark customers (and earn a little extra income too). We welcome agency, referral, and technology partners! See more details and [apply here](https://www.olark.com/partners 220 Join our trusted partner community of industry experts and spread the word about your business to Olark customers (and earn a little extra income too). We welcome agency, referral, and technology partners! See more details and [apply here](https://www.olark.com/partners?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). 208 221 209 222 … … 277 290 * Visitor insights: Social & Professional: Collect visitor data from business websites & social profiles. 278 291 279 **[See the Full Features Chart. ](https://www.olark.com/full-feature-list/ )**292 **[See the Full Features Chart. ](https://www.olark.com/full-feature-list/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory)** 280 293 281 294 … … 299 312 300 313 See more success stories here: 301 302 [https://www.olark.com/case-studies](https://www.olark.com/case-studies) 314 [https://www.olark.com/case-studies](https://www.olark.com/case-studies?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) 303 315 304 316 305 317 == About Us == 306 318 307 [At Olark](https://www.olark.com/about), we believe the world is a better place when everyone helps each other. In 2009, with initial funding by Y Combinator, we built a live chat platform that enables businesses to connect with their customers. 308 309 Our team has grown from four friends in Palo Alto to a fully remote team that spans multiple time zones. We value diversity of thought and backgrounds. We have strong core values like [empathy and radical candor](https://www.olark.com/values) that tie us together and help us grow our culture and product. 310 311 We’re on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Today Olark is used by more than 40,000 businesses worldwide. 312 313 We also work to give you the best, most human customer service around. Read our [Olark Service Standards](https://www.olark.com/service-standards) here! 314 315 316 == FAQs == 317 318 _Do you have an installation guide?_ 319 320 We do! Installation takes 5 minutes or less. You can see our walkthrough guide [here](https://www.olark.com/help/wordpress-plugin?rid=integration_plugin_wordpress). 321 322 _Do you offer a free trial?_ 323 324 Yes! We have a [free 14-day trial](https://www.olark.com/signup/create_new_account/trial) to try out all our core features. 325 326 _How much does this cost?_ 327 328 We start at just $29 per agent per month! You can see our [flexible pricing plans here](https://www.olark.com/pricing). 329 330 _Who handles my chat? Does Olark answer chats for me?_ 331 332 We provide software that makes it easy for you to answer chats! How you organize your chat agents is up to you. Some businesses that use Olark have agents who solely chat, and others have agents who both chat and manage other sides of their business. We offer a [new agent training guide here](https://www.olark.com/help/new-operator)! 333 334 _Do I have to be online all the time?_ 335 336 Definitely not. Staff chat when it’s convenient for you. In our experience, customers appreciate chat access even for a few hours. When you’re not around, you can choose from [multiple offline settings](https://www.olark.com/help/offline-options). 337 338 _Can I use Olark on multiple domains?_ 339 340 Yep! You can put your Olark chat widget on as [many domains/subdomains](https://www.olark.com/help/domains) as you want and manage chats across all of them from one account. 341 342 _Does Olark have an API?_ 343 344 Yes! We have a JavaScript API that lets you further customize your chatbox appearance and functionality. See our [API documentation](https://www.olark.com/api) to get started. 345 346 _Is my data secure? Where does Olark store it?_ 347 348 Your data is secure. Any data that is collected is stored in an encrypted format. Chat transcript data and visitor information like IP address, browser, and referring page is stored in access-controlled databases in the United States. See our [features and security information (RFI/RFP)](https://www.olark.com/help/sales#data-collection-storage) and [Privacy Policy](https://www.olark.com/privacy-policy) for more information. 349 350 _After installing, how do I get started fast?_ 351 352 Read our [five steps to a perfect Olark setup](https://www.olark.com/help/5-steps). Our [Help Center](https://www.olark.com/help) and [FAQ page](https://www.olark.com/faq) are also great resources. 353 354 _What is your customer support like?_ 355 356 Our [award-winning](https://blog.olark.com/olark-live-chat-a-gold-stevie-award-winner) customer service team prioritizes [human, caring customer 357 service](https://www.olark.com/service-standards) and consistently gets top marks from customers! [Get rapid support](https://www.olark.com/help/getting started) via live chat, Twitter, and email. 358 359 _I’m having issues with the WordPress installation. What should I do?_ 360 361 Some WordPress themes override the widget areas or don’t allow you to change the widget. Check our [Troubleshooting section here](https://www.olark.com/help/wordpress) for options to add custom code. 362 363 _Do you have documentation and support articles?_ 364 365 Yes, we do. Check out our [WordPress Integration Guide](https://www.olark.com/integrations/wordpress) and [Help Center](https://www.olark.com/help)! 366 367 _Can I resell Olark?_ 368 369 Yes! Join our [Referral Program](https://www.olark.com/partners) to earn commissions for every new customer you refer. 370 371 _How do I learn more about Olark?_ 372 373 Head on over to our [website](https://www.olark.com/?rid=integration_plugin_wordpress) and chat with us! 319 [At Olark](https://www.olark.com/about?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory), we believe the world is a better place when everyone helps each other. In 2009, with initial funding by Y Combinator, we built a live chat platform that enables businesses to connect with their customers. 320 321 Our team has grown from four friends in Palo Alto to a fully remote team that spans multiple time zones. We value diversity of thought and backgrounds. We have strong core values like [empathy and radical candor](https://www.olark.com/values?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) that tie us together and help us grow our culture and product. 322 323 We’re on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Today Olark is used by more than 40,000 businesses worldwide. 324 325 We also work to give you the best, most human customer service around. Read our [Olark Service Standards](https://www.olark.com/service-standards?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) here! 326 327 328 == Installation == 329 330 1. Go to the 'Plugins' menu in your WordPress instance 331 2. Select 'Add New' 332 3. Search for 'Olark Live Chat' 333 4. Select 'Install' on the 'Olark Live Chat' Plugin by 'Olark'. 334 *Note:* There are other Olark plugins that are not officially supported by Olark. Make sure you select the correct one. 335 5. Activate the plugin 336 6. Navigate to Settings > Olark Settings to add your Site ID and enable the chatbox 337 338 339 == Frequently Asked Questions == 340 341 = Do you have an installation guide? = 342 343 We do! Installation takes 5 minutes or less. You can see our walkthrough guide [here](https://www.olark.com/help/wordpress-plugin?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). 344 345 = Do you offer a free trial? = 346 347 Yes! We have a [free 14-day trial](https://www.olark.com/signup/create_new_account/trial?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) to try out all our core features. 348 349 = How much does this cost? = 350 351 We start at just $19 per agent per month! You can see our [flexible pricing plans here](https://www.olark.com/pricing). 352 353 = Who handles my chat? Does Olark answer chats for me? = 354 355 We provide software that makes it easy for you to answer chats! How you organize your chat agents is up to you. Some businesses that use Olark have agents who solely chat, and others have agents who both chat and manage other sides of their business. We offer a [new agent training guide here](https://www.olark.com/help/new-operator?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory)! 356 357 = Do I have to be online all the time? = 358 359 Definitely not. Staff chat when it’s convenient for you. In our experience, customers appreciate chat access even for a few hours. When you’re not around, you can choose from [multiple offline settings](https://www.olark.com/help/offline-options?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). 360 361 = Can I use Olark on multiple domains? = 362 363 Yep! You can put your Olark chat widget on as [many domains/subdomains](https://www.olark.com/help/domains?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) as you want and manage chats across all of them from one account. 364 365 = Is there an Olark mobile app? = 366 367 Yes! We are beta-testing Olark Mobile for iOS and Android: [follow the instructions to install here](https://www.olark.com/mobile-beta?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). You can also connect Olark with several [third-party mobile apps](https://www.olark.com/help/mobile?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) so your agents can chat on the go. 368 369 = Does Olark have an API? = 370 371 Yes! We have a JavaScript API that lets you further customize your chatbox appearance and functionality. See our [API documentation](https://www.olark.com/api?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) to get started. 372 373 = Is my data secure? Where does Olark store it? = 374 375 Your data is secure. Any data that is collected is stored in an encrypted format. Chat transcript data and visitor information like IP address, browser, and referring page is stored in access-controlled databases in the United States. See our [features and security information (RFI/RFP)](https://www.olark.com/help/sales#data-collection-storage?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) and [Privacy Policy](https://www.olark.com/privacy-policy) for more information. 376 377 = After installing, how do I get started fast? = 378 379 Read our [five steps to a perfect Olark setup](https://www.olark.com/help/5-steps?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory). Our [Help Center](https://www.olark.com/help?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) and [FAQ page](https://www.olark.com/faq?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) are also great resources. 380 381 = What is your customer support like? = 382 383 Our [award-winning](https://blog.olark.com/olark-live-chat-a-gold-stevie-award-winner?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) customer service team prioritizes [human, caring customer 384 service](https://www.olark.com/service-standards?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) and consistently gets top marks from customers! [Get rapid support](https://www.olark.com/help/getting started?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) via live chat, Twitter, and email. 385 386 = I’m having issues with the WordPress installation. What should I do? = 387 388 Some WordPress themes override the widget areas or don’t allow you to change the widget. Check our [Troubleshooting section here](https://www.olark.com/help/wordpress?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) for options to add custom code. 389 390 = Do you have documentation and support articles? = 391 392 Yes, we do. Check out our [WordPress Integration Guide](https://www.olark.com/integrations/wordpress) and [Help Center](https://www.olark.com/help?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory! 393 394 = Can I resell Olark? = 395 396 Yes! Join our [Referral Program](https://www.olark.com/partners?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) to earn commissions for every new customer you refer. 397 398 = How do I learn more about Olark? = 399 400 Head on over to our [website](https://www.olark.com/?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) and chat with us! 374 401 375 402 … … 380 407 - Olark 381 408 409 410 == Upgrade Notice == 411 412 = 1.0.9 = 413 Behing the scenes changes were made, please upgrade to ensure you and your 414 customers are always receiving the best Olark experience possible 415 416 417 == Changelog == 418 419 = 1.0.9 = 420 Improved documentation; behind the scenes changes to improve stability 421 422 = 1.0.8 = 423 Fixed an undefined index notice from a newly introduced setting 424 425 = 1.0.7 = 426 Added a BETA CartSaver for WooCommerce 427 428 = 1.0.6 = 429 Another behind the scenes change to enable our support team to better assist you! 430 431 = 1.0.4 + 1.0.5 = 432 Fixed a bug where setting chat box language made it impossible to change the language in advanced API calls. 433 434 = 1.0.3 = 435 Fixed a bug where errors were thrown in IE if console doesn't exist. 436 437 = 1.0.2 = 438 Added a line behind the scenes to enable our support team to better assist you! 439 440 = 1.0.1 = 441 Fixed a bug where enabling mobile actually disables mobile chat box. 442 382 443 __ 383 444 384 445 Current Olark page: 385 [https://wordpress.org/plugins/olark-live-chat/](https://wordpress.org/plugins/olark-live-chat/) 446 [https://wordpress.org/plugins/olark-live-chat/](https://wordpress.org/plugins/olark-live-chat/) 386 447 387 448 Model: … … 397 458 398 459 Tawk.to: 399 [https://wordpress.org/plugins/tawkto-live-chat/](https://wordpress.org/plugins/tawkto-live-chat/) 460 [https://wordpress.org/plugins/tawkto-live-chat/](https://wordpress.org/plugins/tawkto-live-chat/)
Note: See TracChangeset
for help on using the changeset viewer.