Changeset 2907867
- Timestamp:
- 05/04/2023 08:21:23 AM (3 years ago)
- Location:
- userlike
- Files:
-
- 2 edited
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tags/2.1/readme.txt (modified) (3 diffs)
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trunk/readme.txt (modified) (5 diffs)
Legend:
- Unmodified
- Added
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userlike/tags/2.1/readme.txt
r2826362 r2907867 3 3 Tags: userlike, livechat, livehelp, chat, messenger, chat plugin, live support, wordpress live chat, help desk software, help desk, free chat 4 4 Requires at least: 3.3 5 Tested up to: 6. 1.16 Stable tag: 2. 25 Tested up to: 6.2 6 Stable tag: 2.3 7 7 8 8 Free live chat plugin to chat with the visitors of your website. Integrate a beautiful and fully customizable chat box. Hosted in Europe. … … 10 10 == Description == 11 11 12 [Userlike](https://www.userlike.com/en/) is a live chat plugin for WordPress that allows you to connect with your customers directly via website chat and messaging apps likeWhatsApp, Facebook, Telegram, Threema and SMS.12 [Userlike](https://www.userlike.com/en/) is the leading software for live chat and customer messaging in Germany. It offers a live chat plugin for WordPress that allows you to connect with your customers directly via website chat and their favorite messaging apps such as WhatsApp, Facebook, Telegram, Threema and SMS. 13 13 14 14 The plugin is free, easy to implement and lets you chat with your website visitors within minutes. 15 15 16 [youtube https://www.youtube.com/watch?v=AIlGh5qkbDA] 16 = All-in-one Messaging = 17 Userlike is an all-in-one messaging solution that supports companies to stay close with their customers along their entire customer journey. 17 18 18 = Why live chat? = 19 Live chat is one of the most popular customer communication channels. It is the perfect channel to talk to your website visitors and guide them along their entire customer journey. Answer your customers' questions about your products or services in real time and support them during the checkout process. 19 Userlike comes with a modern website messenger for generating leads and following up with customers. Just like popular messaging apps, Userlike's chat tool allows conversations to take place in real time or pick up later. 20 20 21 This allows you to generate more leads, raise your conversion rates and increase customer satisfaction. 21 To reach your customers outside of your website, Userlike offers integrations with popular messaging apps such as WhatsApp, Facebook, Telegram, Threema and SMS. 22 23 With Userlike’s AI Automation Hub you can automate your customer service processes, reduce costs and empower your customers to find answers 24/7. Create AI-powered chatbots, smart FAQ pages and interactive contact form suggestions connected to a central knowledge base that uses machine learning to improve its accuracy over time. 24 25 You can also connect external chatbot providers to Userlike via the chatbot API. 22 26 23 27 = Why Userlike? = 24 28 25 Userlike is the leading German provider of live chat software on comparison platforms such as [Capterra](https://www.capterra.com/p/131558/Userlike-Live-Chat/?_ga=2.54678050.849595859.1629367062-831705520.1628142711), [G2Crowd](https://www.g2.com/products/userlike/reviews) and [Social Compare](https://socialcompare.com/en/comparison/compare-live-chat-support-software-help). Notable brands such as BMW and Hermes are already using Userlike in their customer communication. 29 Userlike is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany. 30 31 Userlike is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Userlike. 32 33 Userlike is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation. 26 34 27 35 = Features = 28 36 29 37 * Message Center as central hub for all your customer chats from different channels 30 * Full Messenger customization with a chat window tailored to your web design 31 * Canned messages (chat macros) for common questions and scenarios 38 * Website Messenger that can be fully customized to your web design 39 * Canned messages (chat macros) for common questions and scenarios to increase service efficiency 40 * Integrations with messaging apps such as WhatsApp, Facebook Messenger, Telegram, Threema and SMS 41 * Share and receive various types of media, like images, videos, files and voice messages 42 * Intelligent routing to connect customers directly to the right contact or operator they have chatted with before 43 * Live translation to chat seamlessly with international customers 44 * Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations 45 * AI Automation Hub that lets you create AI-chatbots, smart FAQs and contact form suggestions to automate your customer service 46 * Chatbot API to connect existing chatbots to Userlike 47 * Analytics to measure live chat performance and service quality 32 48 * Server and hosting in Germany 33 49 * GDPR-compliant, including dedicated data privacy features 34 * Integrations with messaging apps such as Facebook Messenger, WhatsApp Telegram and Threema 35 * Live Translation to chat seamlessly with international customers 36 * Share and receive various types of media, like images, videos, files and voice messages 37 * Screen sharing to show what you are each trying to say 38 * Intelligent routing to connect customers directly to the right contact or operator they have chatted with before 39 * Browser-based audio & video calls to easily start a call from a chat 40 * Analytics to measure live chat performance and service quality 41 * Chatbot like the rule-based Userlike Logic Bot or the option to connect an external AI-powered bot via the Userlike Chatbot API 42 * Integrations with business tools like Pipedrive and Slack 50 * Integrations with business tools like Pipedrive and Slack, Mailchimp and more 43 51 44 52 45 53 = Pricing = 46 54 47 The Userlike chat plugin for WordPress is free. When you sign up, you can test the premium plan "Team" for 14 days for free. After the trial, you automatically switch to our Free plan. This gives you unlimited website chats and all core features for customer communication in a small team.48 Our paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4 chat agent seats and powerful additional features.55 The Userlike chat plugin for WordPress is free. When you sign up, you can test the premium plan „Team“ for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Userlike’s Website Messenger including unlimited conversation and contacts and all core features for customer communication in a small team. 56 Paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4+ chat agent seats, 4 widgets and powerful service features for professional chat support in a team. 49 57 50 58 = Case studies = 51 59 52 Learn more about how [Hermes](https://www.userlike.com/en/blog/hermes-conversational-commerce-en), [T itus](https://www.youtube.com/watch?v=jPup9vEqaww&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=1) and [Trusted Shops](https://www.youtube.com/watch?v=BejBLfKhfOU&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=2) are working with Userlike to generate more leads and build long-term customer relationships.60 Learn more about how [Hermes](https://www.userlike.com/en/blog/hermes-conversational-commerce-en), [Toyota](https://www.userlike.com/en/blog/whatsapp-case-study-toyota) and [Titus](https://www.youtube.com/watch?v=jPup9vEqaww&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=1) are working with Userlike to generate more leads, reduce service costs and build long-term customer relationships. 53 61 54 62 == Frequently Asked Questions == 55 63 64 = With which browsers is Userlike compatible? = 65 The Userlike Dashboard is HTML5 compatible and uses the latest web technologies. 66 67 Userlike supports the following browsers: 68 69 The last two versions of Safari 70 The last two versions of Safari for iOS 71 The last six versions of Edge 72 The last six versions of Firefox 73 The last six versions of Chrome 74 56 75 = What happens when I’m not online? = 57 When you 're not online, you can decide between a set of behaviors for Userlike's WordPress live chat plugin. One is to switch your chat to a contact form at which web visitors can leave their question and email address. You can also make the chat plugin disappear completely, or you can activate our chatbot Chat Butler to welcome your web visitors.76 When you’re not online, you can decide between a set of behaviors for Userlike’s WordPress live chat plugin. One is to display the website widget in offline mode. Messages from your contact will still land in Userlike’s Message Center and you can answer them as soon as you are available again. Your contacts will be notified via email to pick up the conversation on your website chat. You can also choose to hide the chat plugin outside your service times. 58 77 59 78 = Do I need a credit card to sign up? = 60 No, you don 't need to enter any billing info to start your trial. We only ask for your billing info when you decide to upgrade to one of our paid products. You can pay with credit card, or bank transfer / PayPal for yearly subscriptions.79 No, you don’t need to enter any billing info to start your trial. We only ask for your billing info when you decide to upgrade to one of our paid products. You can pay with credit card, or bank transfer / PayPal for yearly subscriptions. 61 80 62 81 = What will happen after the trial? = 63 During the trial you will be using our premium Team package. After the trial, your account is automatically switched to our free product. So no charges or hidden fees. With Userlike Free you can have unlimited chats with your customers. You can always upgrade your account to a premium chat experienceduring or after the trial.82 During the trial you have access to our premium plan Team. After the trial, your account automatically switches to our free product. There are no charges or hidden fees so you can see if Userlike is right for you without any strings attached. With our Free plan you can have unlimited chats with your customers. If you need more features you can always upgrade your account to a premium plan during or after the trial. 64 83 65 84 = Do you offer chatbots? = 66 We offer a native chatbot, Chat Butler. When you're not online, you can set up Chat Butler to welcome your web visitors, to ask them for their question, and to simultaneously notify you or your colleagues to come online. We also offer a chatbot framework through which you can connect your own chatbots.85 Yes! You can create AI-based chatbots directly in Userlike or integrate your own chatbot via the chatbot API. 67 86 68 87 = Can I use Userlike on my mobile phone? = 69 You can, but we don’t offer a mobile app and we strongly recommend you to offer chat support on a computer only. Firstly, it is easy to miss notifications of incoming chats on your phone. Secondly, mobile connections are often not stable enough to support a proper chat connection. Both result in frustrated customers. 70 71 = Can I use Userlike on my mobile phone? = 72 Yes you can. We offer various integrations with helpdesk, CRM, and other business tools. 88 For your customers, Userlike also works well on mobile devices. For chat agents operating the chat plugin, we recommend using Userlike on your desktop. 73 89 74 90 … … 96 112 97 113 == Changelog == 114 115 = 2.3 = 116 * Fix potential XSS within admin page 98 117 99 118 = 2.2 = -
userlike/trunk/readme.txt
r2891279 r2907867 3 3 Tags: userlike, livechat, livehelp, chat, messenger, chat plugin, live support, wordpress live chat, help desk software, help desk, free chat 4 4 Requires at least: 3.3 5 Tested up to: 6. 1.15 Tested up to: 6.2 6 6 Stable tag: 2.3 7 7 … … 17 17 Userlike is an all-in-one messaging solution that supports companies to stay close with their customers along their entire customer journey. 18 18 19 Userlike comes with a modern website messenger for generating leads and following up with customers. Just like popular messaging apps, Userlike's chat tool allows conversations to take place in real time or pick up later. 19 Userlike comes with a modern website messenger for generating leads and following up with customers. Just like popular messaging apps, Userlike's chat tool allows conversations to take place in real time or pick up later. 20 20 21 21 To reach your customers outside of your website, Userlike offers integrations with popular messaging apps such as WhatsApp, Facebook, Telegram, Threema and SMS. 22 22 23 With Userlike’s AI Automation Hub you can automate your customer service processes, reduce costs and empower your customers to find answers 24/7. Create AI-powered chatbots, smart FAQ pages and interactive contact form suggestions connected to a central knowledge base that uses machine learning to improve its accuracy over time. 23 With Userlike’s AI Automation Hub you can automate your customer service processes, reduce costs and empower your customers to find answers 24/7. Create AI-powered chatbots, smart FAQ pages and interactive contact form suggestions connected to a central knowledge base that uses machine learning to improve its accuracy over time. 24 24 25 25 You can also connect external chatbot providers to Userlike via the chatbot API. … … 31 31 Userlike is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Userlike. 32 32 33 Userlike is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation. 33 Userlike is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation. 34 34 35 35 = Features = … … 63 63 64 64 = With which browsers is Userlike compatible? = 65 The Userlike Dashboard is HTML5 compatible and uses the latest web technologies. 65 The Userlike Dashboard is HTML5 compatible and uses the latest web technologies. 66 66 67 67 Userlike supports the following browsers: … … 86 86 87 87 = Can I use Userlike on my mobile phone? = 88 For your customers, Userlike also works well on mobile devices. For chat agents operating the chat plugin, we recommend using Userlike on your desktop. 88 For your customers, Userlike also works well on mobile devices. For chat agents operating the chat plugin, we recommend using Userlike on your desktop. 89 89 90 90
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