Plugin Directory

Changeset 2835223


Ignore:
Timestamp:
12/16/2022 07:05:11 PM (3 years ago)
Author:
shadim
Message:

add FAQ

File:
1 edited

Legend:

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  • faire-for-woocommerce/trunk/readme.txt

    r2835177 r2835223  
    4747If you need help along the way you can reach us at **integrations.support@faire.com**.
    4848
     49== Frequently Asked Questions ==
     50
     51= Which version of WooCommerce do I need? =
     52
     53You need to have a WooCommerce PHP of 7.4 or higher installed to use this integration. This integration is also not compatible if you have WPML installed in WooCommerce.
     54
     55= Do my language and location on WooCommerce need to match what is on Faire? =
     56
     57Yes, we require that this information matches between the two platforms in order for the integration to work.
     58
     59= Why is the product syncing section greyed out? =
     60
     61This is likely because your location and currency on WooCommerce and Faire do not match. We require that these match in order for this integration to work.
     62
     63= Why aren’t my orders syncing? =
     64
     65This is likely because products have not been synced or linked.
     66If you’d like to sync new products from WooCommerce to Faire, you can do that by following the steps in the help center. If you have existing products on Faire, you can link the existing products to products in WooCommerce following the steps in the help center.
     67
     68= Can I only sync inventory? =
     69
     70Yes - you can choose to only sync inventory from WooCommerce to Faire. 
     71I don’t want to sync all product details from WooCommerce to Faire (I use different images/prices/etc)
     72You have the ability to select any details you wouldn’t like to sync over by adding them to the ‘exclude sync fields’ settings on WooCommerce. This will prevent those details from being overwritten on Faire with details from WooCommerce.
    4973
    5074== Changelog ==
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