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Changeset 2663518


Ignore:
Timestamp:
01/24/2022 02:25:55 PM (4 years ago)
Author:
userlike
Message:

Updated Tested up to value to 5.9, updated README

Location:
userlike
Files:
2 edited

Legend:

Unmodified
Added
Removed

  • userlike/tags/2.1/readme.txt

    r2363863 r2663518  
    33Tags: userlike, livechat, livehelp, chat, messenger, chat plugin, live support, wordpress live chat, help desk software, help desk, free chat
    44Requires at least: 3.3
    5 Tested up to: 5.5
     5Tested up to: 5.9
    66Stable tag: 2.1
    77
    … …  
    1010== Description ==
    1111
    12 [Userlike](https://www.userlike.com/en/) is a WordPress live chat plugin to chat with your customers via your website, Facebook Messenger, and Telegram. With this plugin you add a chat box at the bottom of your site through which visitors can reach out with questions.
     12[Userlike](https://www.userlike.com/en/) is a live chat plugin for WordPress that allows you to connect with your customers directly via website chat and messaging apps like WhatsApp, Facebook, Telegram, Threema and SMS.
     13
     14The plugin is free, easy to implement and lets you chat with your website visitors within minutes.
    1315
    1416[youtube https://www.youtube.com/watch?v=AIlGh5qkbDA]
    1517
    1618= Why live chat? =
    17 Chat is the easiest contact channel – for you and your customers.
     19Live chat is one of the most popular customer communication channels. It is the perfect channel to talk to your website visitors and guide them along their entire customer journey. Answer your customers' questions about your products or services in real time and support them during the checkout process. 
    1820
    19 For you, chat is easy because one service rep can easily chat with multiple people simultaneously. Unlike phone, chat does not absorb all your focus, and you can use canned messages to answer frequent questions at lightning speed.
    20 
    21 For your customers, chat is easy because they can continue their website experience while getting in touch. The chat box stays with them as they navigate your site. Chats tend to be short and easy, making it the channel with the lowest barrier to contact. Especially for people below 30 years, chat is the preferred mode of communication.
     21This allows you to generate more leads, raise your conversion rates and increase customer satisfaction.
    2222
    2323= Why Userlike? =
    2424
    25 Userlike is one of the top rated live chat plugins across platforms like [Capterra](http://www.capterra.com/p/131558/Userlike-Live-Chat/), [G2Crowd](https://www.g2crowd.com/products/userlike/reviews), and [Social Compare](http://socialcompare.com/en/comparison/compare-live-chat-support-software-help). Companies like [BMW, Lufthansa, and Trivago](https://www.userlike.com/en/customers) are already using Userlike to build customer relationships.
    26 
    27 Userlike looks good, works great, offers lots of features, and is either free or highly affordable.
     25Userlike is the leading German provider of live chat software on comparison platforms such as [Capterra](https://www.capterra.com/p/131558/Userlike-Live-Chat/?_ga=2.54678050.849595859.1629367062-831705520.1628142711), [G2Crowd](https://www.g2.com/products/userlike/reviews) and [Social Compare](https://socialcompare.com/en/comparison/compare-live-chat-support-software-help). Notable brands such as BMW and Hermes are already using Userlike in their customer communication.
    2826
    2927= Features =
    3028
    31 * Canned responses - Use canned messages to answer frequent questions with the push of a button.
    32 * Chat window customization - You've dedicated plenty of effort into designing a beautiful WordPress website. With Userlike, you can tailor your chat plugin to fit the style of your brand.
    33 * Mobile optimized - A large portion – if not the majority – of your WordPress visitors are on a mobile device. Userlike’s chat window adjusts to the device type so the visitor always has a good experience.
    34 * Business tool integrations - Connect your live chat plugin to the business tools you're already using – like Slack, Help Scout, Pipedrive, and asana.
    35 * Facebook Messenger & Telegram support - Expand your service from your website to your customers' favorite messaging apps, Facebook Messenger and Telegram.
    36 * Native chatbot - Chat Butler welcomes visitors of your WordPress site when you're not online. He collects their question while notifying you to come online. If you don't come online, Chat Butler creates a message instead.
    37 * Operator groups - Add colleagues and use features like group select and Operator skills to offer service in a team.
    38 * Register form - Let your visitors enter their contact details before starting a chat and filter for high value chats.
    39 * Proactive chat invitations - Proactively invite visitors to a chat based on the time they spend on your site.
    40 * Service ratings - Get insights into your chat performance by letting your visitors rate the service they just received.
    41 * Offline Contact form - When you're not online, your visitors can still leave their questions via an offline contact form.
    42 * Analytics - With our extensive analytics you can adopt a number-driven approach to your online service.
    43 * Web visitor guiding - Use the push function to guide your chat partner to a specific URL.
    44 * Screenshot - Take a screenshot of the page your chat partner is on.
    45 * Web visitor info - Extended user info at your fingertips while you're chatting with a web visitor, such as location, browser, OS – you'll even see what your visitor is typing in real-time!
    46 * Service times - Set your service times and how your live chat plugin should behave accordingly.
     29* Message Center as central hub for all your customer chats from different channels
     30* Full Messenger customization with a chat window tailored to your web design
     31* Canned messages (chat macros) for common questions and scenarios
     32* Server and hosting in Germany
     33* GDPR-compliant, including dedicated data privacy features
     34* Integrations with messaging apps such as Facebook Messenger, WhatsApp Telegram and Threema
     35* Live Translation to chat seamlessly with international customers
     36* Share and receive various types of media, like images, videos, files and voice messages
     37* Screen sharing to show what you are each trying to say
     38* Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
     39* Browser-based audio & video calls to easily start a call from a chat
     40* Analytics to measure live chat performance and service quality
     41* Chatbot like the rule-based Userlike Logic Bot or the option to connect an external AI-powered bot via the Userlike Chatbot API 
     42* Integrations with business tools like Pipedrive and Slack
     43
    4744
    4845= Pricing =
    4946
    50 Userlike's chat plugin has a freemium business model. You don't need to enter your billing info to register. Once you register, you get 14 days of trial to test the premium version, after which your account automatically switches to Free. You can then choose to upgrade to premium, or continue rolling with the Free version.
     47The Userlike chat plugin for WordPress is free. When you sign up, you can test the premium plan "Team" for 14 days for free. After the trial, you automatically switch to our Free plan. This gives you unlimited website chats and all core features for customer communication in a small team.
     48Our paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4 chat agent seats and powerful additional features.
    5149
    5250= Case studies =
    5351
    54 Learn more about how [Statista](https://userlike.com/en/casestudy/statista), [Cyberport](https://userlike.com/en/casestudy/cyberport), and [Titus](https://userlike.com/en/casestudy/titus) use Userlike’s chat solution to create happy, longterm customer relationships.
     52Learn more about how [Hermes](https://www.userlike.com/en/blog/hermes-conversational-commerce-en), [Titus](https://www.youtube.com/watch?v=jPup9vEqaww&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=1) and [Trusted Shops](https://www.youtube.com/watch?v=BejBLfKhfOU&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=2) are working with Userlike to generate more leads and build long-term customer relationships.
    5553
    5654== Frequently Asked Questions ==

  • userlike/trunk/readme.txt

    r2363863 r2663518  
    33Tags: userlike, livechat, livehelp, chat, messenger, chat plugin, live support, wordpress live chat, help desk software, help desk, free chat
    44Requires at least: 3.3
    5 Tested up to: 5.5
     5Tested up to: 5.9
    66Stable tag: 2.1
    77
    … …  
    1010== Description ==
    1111
    12 [Userlike](https://www.userlike.com/en/) is a WordPress live chat plugin to chat with your customers via your website, Facebook Messenger, and Telegram. With this plugin you add a chat box at the bottom of your site through which visitors can reach out with questions.
     12[Userlike](https://www.userlike.com/en/) is a live chat plugin for WordPress that allows you to connect with your customers directly via website chat and messaging apps like WhatsApp, Facebook, Telegram, Threema and SMS.
     13
     14The plugin is free, easy to implement and lets you chat with your website visitors within minutes.
    1315
    1416[youtube https://www.youtube.com/watch?v=AIlGh5qkbDA]
    1517
    1618= Why live chat? =
    17 Chat is the easiest contact channel – for you and your customers.
     19Live chat is one of the most popular customer communication channels. It is the perfect channel to talk to your website visitors and guide them along their entire customer journey. Answer your customers' questions about your products or services in real time and support them during the checkout process. 
    1820
    19 For you, chat is easy because one service rep can easily chat with multiple people simultaneously. Unlike phone, chat does not absorb all your focus, and you can use canned messages to answer frequent questions at lightning speed.
    20 
    21 For your customers, chat is easy because they can continue their website experience while getting in touch. The chat box stays with them as they navigate your site. Chats tend to be short and easy, making it the channel with the lowest barrier to contact. Especially for people below 30 years, chat is the preferred mode of communication.
     21This allows you to generate more leads, raise your conversion rates and increase customer satisfaction.
    2222
    2323= Why Userlike? =
    2424
    25 Userlike is one of the top rated live chat plugins across platforms like [Capterra](http://www.capterra.com/p/131558/Userlike-Live-Chat/), [G2Crowd](https://www.g2crowd.com/products/userlike/reviews), and [Social Compare](http://socialcompare.com/en/comparison/compare-live-chat-support-software-help). Companies like [BMW, Lufthansa, and Trivago](https://www.userlike.com/en/customers) are already using Userlike to build customer relationships.
    26 
    27 Userlike looks good, works great, offers lots of features, and is either free or highly affordable.
     25Userlike is the leading German provider of live chat software on comparison platforms such as [Capterra](https://www.capterra.com/p/131558/Userlike-Live-Chat/?_ga=2.54678050.849595859.1629367062-831705520.1628142711), [G2Crowd](https://www.g2.com/products/userlike/reviews) and [Social Compare](https://socialcompare.com/en/comparison/compare-live-chat-support-software-help). Notable brands such as BMW and Hermes are already using Userlike in their customer communication.
    2826
    2927= Features =
    3028
    31 * Canned responses - Use canned messages to answer frequent questions with the push of a button.
    32 * Chat window customization - You've dedicated plenty of effort into designing a beautiful WordPress website. With Userlike, you can tailor your chat plugin to fit the style of your brand.
    33 * Mobile optimized - A large portion – if not the majority – of your WordPress visitors are on a mobile device. Userlike’s chat window adjusts to the device type so the visitor always has a good experience.
    34 * Business tool integrations - Connect your live chat plugin to the business tools you're already using – like Slack, Help Scout, Pipedrive, and asana.
    35 * Facebook Messenger & Telegram support - Expand your service from your website to your customers' favorite messaging apps, Facebook Messenger and Telegram.
    36 * Native chatbot - Chat Butler welcomes visitors of your WordPress site when you're not online. He collects their question while notifying you to come online. If you don't come online, Chat Butler creates a message instead.
    37 * Operator groups - Add colleagues and use features like group select and Operator skills to offer service in a team.
    38 * Register form - Let your visitors enter their contact details before starting a chat and filter for high value chats.
    39 * Proactive chat invitations - Proactively invite visitors to a chat based on the time they spend on your site.
    40 * Service ratings - Get insights into your chat performance by letting your visitors rate the service they just received.
    41 * Offline Contact form - When you're not online, your visitors can still leave their questions via an offline contact form.
    42 * Analytics - With our extensive analytics you can adopt a number-driven approach to your online service.
    43 * Web visitor guiding - Use the push function to guide your chat partner to a specific URL.
    44 * Screenshot - Take a screenshot of the page your chat partner is on.
    45 * Web visitor info - Extended user info at your fingertips while you're chatting with a web visitor, such as location, browser, OS – you'll even see what your visitor is typing in real-time!
    46 * Service times - Set your service times and how your live chat plugin should behave accordingly.
     29* Message Center as central hub for all your customer chats from different channels
     30* Full Messenger customization with a chat window tailored to your web design
     31* Canned messages (chat macros) for common questions and scenarios
     32* Server and hosting in Germany
     33* GDPR-compliant, including dedicated data privacy features
     34* Integrations with messaging apps such as Facebook Messenger, WhatsApp Telegram and Threema
     35* Live Translation to chat seamlessly with international customers
     36* Share and receive various types of media, like images, videos, files and voice messages
     37* Screen sharing to show what you are each trying to say
     38* Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
     39* Browser-based audio & video calls to easily start a call from a chat
     40* Analytics to measure live chat performance and service quality
     41* Chatbot like the rule-based Userlike Logic Bot or the option to connect an external AI-powered bot via the Userlike Chatbot API 
     42* Integrations with business tools like Pipedrive and Slack
     43
    4744
    4845= Pricing =
    4946
    50 Userlike's chat plugin has a freemium business model. You don't need to enter your billing info to register. Once you register, you get 14 days of trial to test the premium version, after which your account automatically switches to Free. You can then choose to upgrade to premium, or continue rolling with the Free version.
     47The Userlike chat plugin for WordPress is free. When you sign up, you can test the premium plan "Team" for 14 days for free. After the trial, you automatically switch to our Free plan. This gives you unlimited website chats and all core features for customer communication in a small team.
     48Our paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4 chat agent seats and powerful additional features.
    5149
    5250= Case studies =
    5351
    54 Learn more about how [Statista](https://userlike.com/en/casestudy/statista), [Cyberport](https://userlike.com/en/casestudy/cyberport), and [Titus](https://userlike.com/en/casestudy/titus) use Userlike’s chat solution to create happy, longterm customer relationships.
     52Learn more about how [Hermes](https://www.userlike.com/en/blog/hermes-conversational-commerce-en), [Titus](https://www.youtube.com/watch?v=jPup9vEqaww&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=1) and [Trusted Shops](https://www.youtube.com/watch?v=BejBLfKhfOU&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=2) are working with Userlike to generate more leads and build long-term customer relationships.
    5553
    5654== Frequently Asked Questions ==
Note: See TracChangeset for help on using the changeset viewer.